84 comments found.
Hi I have just purchased your shopify theme, but unable to upload. when I try to upload, errror message shows as ‘zip does not contain a valid theme: missing template “layout/theme.liquid”
How can I rectify this?
Yoko
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
A few problems we are running into with the Venia theme. Where do you edit the 2 contact pages? I do not see the segments for those? Also on our “Promo Topbar”, I add an image and it does not work. It just stays white
Hi mate,
Please send your support request with some images, demo link via: engotheme@gmail.com
We will check it for you!
Kind regards!
Thank you! I will email you here shortly!
Hello, I have emailed and have yet to hear back. it has been 6 days.
Hi mate,
Thank you for sending us an question! We are having a long holiday.
Now! We have responded to your email. You can check your email!
Kind regards!
Hi, i have troubles with the quantity buttom on cart page, and for delete elements on the same page and on wishlist page.
In browser console mark multiple errors on ajax and jquery “Incaught ReferenceError: Currency is not defined”
Thanks
Hi mate,
If not, please send your support request with some images, demo link via: engotheme@gmail.com
We will check it for you!
Kind regards!
Hi, how can i set external link for affiliate product in this way? https://venia-store-demo.myshopify.com/products/perfume?variant=32176434151521
thanks! Marco
Hi mate,
You can see it: http://prntscr.com/wdqcqw - Guides online: http://landing.engotheme.com/shopify/venia/documentation/index.htmlKind regards!
thank you it works! There is a way to set target_blank for the external link?
Hi mate,
If you want that feature. You will need custom work (paid work). You can contact us via email: engotheme@gmail.com
Kind regards!
Hi there,
I would like to purchase the Venia theme. Before I do I just wanted to ask you if it is possible to add a top bar to this shopfiy theme? One that would display free delivery etc.
Thank you
Tom
Hi mate,
Venia theme supports Topbar (Promotion bar).
You just need to enable it in Customize.
Kind regards!
Hi,
I am trying to increase the font size of product price and at few other places. Also want to change the color of product description but couldn’t find any option in the theme.
Request your urgent assistance.
Thanks
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you!
Kind regards!
Hello, I am using Home-3 and need to support auto-slide(image switches after 3 seconds to the next one) for my slideshows on the homepage. How do I do this?
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you!
Kind regards!
Hello, I am using Home-3 and need to support auto-slide for my slideshows on the homepage. How do I do this?
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you!
Kind regards!
I activated the Topbar Promo but when adding the image, but it did not take it and put a white background. What can I do to take my image?
Hi Mate,
We have sent an email for your question, please check your email 
Kind regards!
Hello, hope you are fine, have some issues with a pop-up (I think it’s the pop-up of the last sales). How can I remove it ?
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you!
Kind regards!
Hello, finally i fixed it myself thanks. But i have one more question, how to setup the whichlist pages and the wichlist icons
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you!
Kind regards!
Hi, I have already purchased and applied the theme however, i am not able to increase the overall ( Home page main menu and product page fonts) Please guide on how can I do it.
If possible send me any screenshot which might help me in understanding the case.
Thanks
Hi mate,
Please provide us with a purchase code before we discuss details of the issues that you need we support.
And give us your Themeforest account name.
We need to verify that you have purchased a license to use our theme!
We apologize for this inconvenience!
Kind regards!
Hi, Here is my ID a_rehmaan33 Purchase ID: cf4dd278-6793-459b-9482-eef49fd538ea
Please extend support
Your purchase code is not valid: http://prntscr.com/vd096g
Please send us the correct purchase code.
And use the account you used to buy our Vania Theme to exchange customer support related issues!
Kind regards!
The account is currently blocked due to some unknown reason
Hello, I purchased this theme. I want to know how to edit the wishlist page? I can’t seem to find it in the editor and I would like to fix this prior to our website launch on Friday.
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
Hello, I see on the demo that there is a checkout/cart pop up on the theme, but there isn’t one on our site. Is there a configuration that we need to set/change?
https://botanicacbd.comHi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
Hi, please can you share with me theme customization youtube video? i am waiting for your reply! cuz before purchasing theme i want to see how difficult to customize the theme!
Thank you
Hi mate,
Thank you for your interested in our theme. Customize is very easy to use, you just need to select, drag & drop … That’s it! - Screenshot: http://prntscr.com/uy1f5dVenia really is a very wonderful theme. Hope you will buy Venia Theme and become a our dear client.
We believe you will be satisfied!
Kind regards!
Hello, how do I activate instagram?
Hi mate,
Please send your support request via: engotheme@gmail.com We will check it for you quickly!
Kind regards!
Hi, We are installing Venia theme in our shopify account but when we tried upload the theme, a pop up message appear saying “zip does not contain a valid theme: missing template “layout/theme.liquid””. What we can do? Can you send us this file? Thank you
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
Hello, I am trying to upload the theme download to Shopify and continue to get an error that says “zip does not contain a valid theme: missing template “layout/theme.liquid”“
Can you advise how to correct this? Thank you.
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
Hello, How can I change the logo? I already uploaded the new one and continue the page putting the one of VENIA
Hi mate,
Please send your support request via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
How can I change the color of the breadcrumb text, Also in the shop page when I disable the filter button it doesn’t get removed.
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
Hey, how can I insert a PDF in product page for the Size Guide button, I’m not able to see any specific way to enter it
Hi mate,
You can add it as an image.
Kind regards!
Would it possible for you to guide me through? Not able to find it’s entry field in the admin panel.
Hey guys, still not able to find the field in back-end admin for Size Guide input in single product page. Please help!
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
