917 comments found.
Hello,
Please advise how can I switch off the search button.
Regards, Boniface
You can disable search button in Customize > Header
Hi, The tech-box breaks up words and wraps the result. How can I make it not break up a word without setting width of the box explicitly.
I ran into the problem initially with the word Architecture, where it breaks the word into two lines of Architect and second line of ure.
Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
Remember send us link of your wesbite to check.
Thanks.
Hello , I am unable to find php.ini file to increase the file upload size as i ma unable to install reslider plugin and import demo content
Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
I am also unable to register my license , showing invalid licesne
Please check your ticket now.
I am not able to see the short contact page when I click on the right side square button with main menes,
http://wpdemo.archiwp.com/engitech/home-3/even i am not able to turn it off and on
here is link of my site https://www.mabzone.com/
Also unable to upload Preloader Please look into the screenshot https://www.mabzone.com/wp-content/uploads/2020/10/Preloader.png
Please say your problem in your ticket: https://oceanthemes.ticksy.com/ticket/2567048/
We’ll help you at there. Thanks.
hi,
i changed slider images, but still not showing properly, when i click ctrl + shift + R that slider images are visible, after some time, again coming a white blank slider image.
can you please help me to solve this issue.
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi .
Is this theme can be supprt RTL
Thank you .
Hi, This theme doesn’t support RTL now.
But we have a plan to update this problem in next version. Please wait…
Thanks for interested in our theme.
Hello, where is the menu to change the logo used on the theme? I cant find it in Wordpress.
Yes, I did that. When I click Edit Mega Menu Content the OT Logo is for building a new header. How do I just edit the existing header to have my logo?
Am I required to have the Pro version of Elementor?
Elementor Pro is not needed, Header Builder included in Engitech latest version. Thanks
Ok, I have that. Where do I go to change the current header logo that comes with the template without building a new header?
Hi, Please go to Appearance -> Customize -> Header -> Logo, Thanks
That option is not there. When you go to Appearance -> Customize -> Header -> the only option there is Header Builder. The Header Builder Menu does not have any logo options. Just asking which header to use for Desktop, side Panel, etc.
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
How to edit Header Builder:
1, In Customize -> Header -> Header Builder: https://prnt.sc/uu8af6
2, Edit with Elementor (hover over Header 2): https://prnt.sc/uu8c6k
3, Edit Logo: https://prnt.sc/uu8dcr
Thank you
ok, that worked. Thank you.
Great work, Thanks
Demo import says succeeded but no demo content can be seen. All the required plugins are installed and activated. My website is not available from the Internet, so I can’t give you a login.
Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
How can I change logo size for mobile devices. it shows same size as desktop version or large screen.
Please resolve this as soon as possible.
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I am not able to use updated footer with homepage.
I added and updated footer details and changed footer from customize settings but still shows old footer. Kindly resolve and assist me for this issue.
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hello, can you do the installation and import demo content for me if i purchase the item?
Hi,
Sorry, Installation and import demo content is taken fees. If you agree to pay fees. We’ll help you with these issues.
Thank you for your interest in our theme!
Hello, I have a monthly subscription to Envato elements and I downloaded this theme from the Envato site, I did not get any license to expect notepad file and zip folder that was downloaded with the full theme, so I wanted to make my IT services site via this theme with WordPress, do I have a license for doing that with the download from Envato elements?
Hi,
You still make your website with Engitech theme but you will not get the support from us.
You need to have a license from Themeforest to get the support.
Please check user terms from Envato Elements: https://elements.envato.com/user-terms
Thanks.
Hey thanks! But am i allowed to use this theme for my website as I have downloaded it via envato elements that was my main question and curiosity as i do not want to end up in some copyright problems.
Hi,
For Envato Elements license, please read more this article: https://help.elements.envato.com/hc/en-us/articles/360000629346-Envato-Elements-License-FAQ
Thank you
Hello,
We have purchased this theme and would like to translate it into Dutch. For this we have TranslatePress installed but it does not play well with Slider Revolution (the animation on the Home page does not load on the Dutch version). Do you maybe have an idea on how we can translate the site including Slider Revolution animations where both English and Dutch versions are available?
Kind regards, Pieter Houwen
ID Control BV
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Just purchased a new support license but I haven’t received the new code. When can I expect that so I can send over my support issue?
Hi,
Please submit a ticket and our developer will support you. I just refresh your purchased code on our support system.
Thank you
Hello dear, are your theme supports RTL?
Sorry, our theme not support RTL. But we have plan to update RTL in future. Thanks
Hello! First of all, great theme!
I am having an issue with the footer content not updating. I’ve cleared my cache but its not updating with my new logo or information. Everything else works and is updating without any issues.
I’ve replaced/overwritten the footer logo, but the old version continues to stay..what gives?
Thanks in advance and I hope you’re having a great day!
EDIT: Searched the comments and found the fix..thanks everyone!!
Great work, Thanks
Hi there, How I can add additional Call to Action button?
cheers,
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, the one click demo import failed. It says complete, but nothing was imported. Please let me know how I can import demo data.
Hi,
Please configuration your hosting before import demo content or We’ll support for your problems via support system.
https://oceanthemes.ticksy.com/article/15372/Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
HI i have an responsiveness issue on my header. Please let me know what to do?
Hi,
We’ll support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hi, I’m trying to amend the slide in background images on ‘Icon Box 2’ as per the demo, but can’t see them to amend? can you let me know how to amend the images?
Hi,
We’ll support you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi
where i have to register my website
Hi,
We’ll support you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you