1685 comments found.
Hello, I use the last soulmedic-old theme. How can I set or force the Lato font to be latin-extended? Polish diacritical marks are shown in a different font.
Regards, Dominik
Hi
Kindly let us know, exactly what font do you need for your website and send us the page link. It would be very well understandable if you note font-family like this, for example,
https://fonts.google.com/specimen/Lato#standard-stylesHi, Is lab report available in this plugin?
Hi.,
Sorry, We do not have this feature. Let us know any other queries.
Regards., DesignThemes Support.
Hi there. After upgrading to WP5.6 I am receiving some errors from the theme and from the designthemes plugin. Please see below. There will be an update soon? https://snipboard.io/tzLQEH.jpg
Hi.,
Sorry, We are working on it. Please wait for our theme updates.
Regards., DesignThemes Support.
I want to upload the demo content in website, but i have been getting the error below, kindly assist.
Oops, Unyson Backup requires PHP Zip module but it is not enabled on your server. If you are not familiar with PHP Zip module, please contact your hosting provider.
Any response from question?
Hi.,
Thank you for contacting us.
If you are not familiar with PHP Zip module, please contact your hosting provider.”
You need to activate/ enabled the PHP Zip module on your server.
Please refer : https://prnt.sc/j3qc9n
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, I would like to know if I can book appointments, accompanied by other devices, for example, if the user make an appointment with Dr Joe, the system (in the background, the user shouldn’t know about this) must also reserve the office and the medical devices that the Dr is going to use that day. Does the theme’s plugin allow me to do this customization?
Hi.,
Sorry, We do not have this feature. Let us know any other queries.
Regards., DesignThemes Support.
Hi, why can’t my soulmedic theme upload a custom logo image and change its appearance?
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
I said a lot but I still receive e-mail and I’m disturbed
Hi.,
Please refer :https://prnt.sc/uzoigd
Note : Please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.
I constantly receive mail from you, please remove my e-mail address
Hi.,
Please refer :https://prnt.sc/uzoigd
Note : Please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.
Hello
Are you going to release an update for the WPBakery Visual Composer plugin, which has a major vulnerability?
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hello. I am not able to change menu/widget items in Dashboard>Appearance>Menus. Also the SoalMedic setting menus (Buddah Panel) is not functioning properly.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Thanks. Log in info sent
Hi.,
We replied to your mail ID. Please have a look.
Regards., DesignThemes Support.
Hi there! I really like this theme considering your track record. I have a pre purchase question. Are those bundled in plugins like revolution slider, WPML pro etc comes with license too with the theme that we get lifetime updates with the theme?Or do we need to purchase individually after some time to update? Thank you.
Hi.,
Thank you for your patience.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Hi,
I am looking for these features or can these be customised pl. let me know, thanks
- Can I add Pages
- Can I add or Modify Menu
- Video gallery page,
- Testimonials,
- sponsoring a child page,
- Online & cash payments details,
- Patients status which include treatment sessions and how much payment and balance checking,
- e-Commerce platform,
Hi.,
Please sent request via
http://soulmedic.themessupport.com/request-demo/ https://soulmedic.themessupport.com/request-demo/Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Thank you
I need these custom work to be done?
- Online & Locally paid cash payment details,
- Patients status which include Treatment sessions and how much payment and balance check,
- Sponsoring a child page,
Pl. let me know.
Hi.,
Sorry these features are not available in our theme. You can try some third party plugins for this.
Regards., DesignThemes Support.
Hi developer,
all downloaded files are in .php which i am not used with.
Do you offer your theme in .jsp or .html??
Hi.,
Sorry , HTML version is not available for this theme.
Thank you, we look forward to helping you!
does the package includes JS file(source code that we can fix around) other than Page Builder thema.
I am going to use Eclipse.
Hi.,
Thanks for the interest!!
Yes, our theme contains .js files and you can use any code editor.
Regards., DesignThemes Support.
thanks
seems since the latest wordpress update the older version of the theme breaks due to jquery, do you plan to provide a supported version? /wp-content/themes/soulmedic/framework/js/admin/jquery.tools.min.js: jQuery.browser is deprecated /wp-content/themes/soulmedic/framework/js/admin/mytheme.admin.js: jQuery.fn.live() is deprecated jQuery.fn.load() is deprecated
thanks
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.Regards., DesignThemes Support.
A few years ago I bought Soul Medic 1.8.3, I try to make some modifications to the contents of a Customer’s web site and I’m experience some issues… how can I upgrade to the new version of the theme ? Regards Marcos
Hi.,
Thank you for contacting us.
Old theme (3.4 and old version) users who like to switch to new version (4.5) of our Soul Medic theme, need to use the theme in a fresh site only. The old theme datas cannot be used with the new version of the theme.
We generally do not provide support for older version of the theme (version 3.4) and instead suggest that updating to the latest version of Soul Medic will be best practice
I’ve tried several things and I can’t seem to shorten the height (amount of space) between the top of the footer and the main content area that is above it ?
There is too much space between the main content and the footer. This code does not seem to work #main { padding: 0; }.
Thanks…
Hi.,
Kindly reply back with your site address and some screenshot like references for a better understanding on it. So that, we can check and have a clear look from our end. Then we’ll help you get rid of it!!!
Regards., DesignThemes Support.
Thanks for the response. The link is below, if you scroll to the bottom of the page right before the footer there is a tremendous amount of space. Also it should not show loading in the slider every I go to the site.
http://www.mobilelabdynamics.com/Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.page-template-default.page section .type-page + .dt-sc-hr + .dt-sc-clear + section.commententries { display: none !important; }
Note: If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Regards., DesignThemes Support.
The code works but it removes the comments section on the the contact page as well. I want to keep the comments section but move the space up.
HI.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.page-template-default.page section .type-page + .dt-sc-hr + .dt-sc-clear + section.commententries { margin: 0 !important; }
Note: If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Regards., DesignThemes Support.
Hello Author, Theme looks awesome.. I have few prepurchase questions, please clarify
1. Can we change the footer in to dark BG? 2. Can we alter the main menu like Logo center and main menu bottom of Logo? 3.Can we change the text colour and style bcoz now its looks very transparen, we want a strong easy visible.
Hi.,
Thank you for contacting us.
1) Yes, you can easily change footer colors
http://docs.wedesignthemes.com/dt_articles/create-a-new-footer/2) Yes, you can easily change header options
http://docs.wedesignthemes.com/dt_articles/header-layout/3) Yes, you can easily change site color
http://docs.wedesignthemes.com/dt_articles/dt-site-skin/Kindly request a demo from the following link. An activation email will be sent to this email address. After the confirmation you will be redirected to WordPress Dashboard.
http://soulmedic.themessupport.com/request-demo/hi, does it supports latest wordpress releases?
Hi.,
Theme is 100% compatible with the latest version of WordPress
We generally do not provide support for older version of the theme (version 3.4) and instead suggest that updating to the latest version of soulmedic will be best practice
Note: Old theme (3.4 and old version) users who like to switch to new version (4.1) of our soulmedic theme, need to use the theme in a fresh site only. The old theme datas cannot be used with the new version of the theme.
I logged on the website for support and it does not recognize the Item Purchase Code I received! Please help. I need support!
Hi.,
Thank you for contacting us.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
