11494 comments found.
Hi,
Pre-sale question:
1. Can we customize the order link like here? https://sushishop.com/find-us/ 2. Can we add custom fields in Store?
Thanks
Hope you are doing fine today and thanks for reaching out.
In relation to your question here, the Listify theme does not have an order link button as illustrated in your link above. To get this done, it might require further custom work to the theme. As for the custom fields, you can use the WP Job Manager – Field Editor plugin to add fields within your site. With it, you will be able to edit fields and disable them from being shown only when required.
I hope this clears things up. Please feel free to reach out once again in case of any questions.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Is it possible to export the listings in mylisting theme over to listify easily?
Thank you for reaching out again and we are here to you.
In relation to your question here, Yes it is possible to export listings and import them to Listify theme easily. If you have an XML or CSV file, you can definitely Import listings into your Listify website using the WP All Import plugin. You can check our doc here on how to achieve this.
I hope this clears up things. Please feel free to reach out once again in case of any questions.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, i am currently looking for themes for a consumer review website. So i am mostly interested in the review part of the listing. Is it possible to use your theme for that, while removing or (making secondary) other business information like map location, open now, orders/deliveries and all the other similar information?
Hope you’re doing fine and thank you for reaching out on this.
Regarding your question here, you can use our theme for reviews. We do have a Reviews plugin that is compatible and used in our demo here.The theme also supports map location and open hours for your specific listing.
I hope this information helps. Please feel free to reach out once again in case of any questions.
Kind Regards,
Brian from Astoundify
Support
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Hi, quick question. Is it possible to enable specific listing fields such as contact us button, pictures, videos etc via paid listing option?
Hope you’re doing fine and glad you reached out on this.
Regarding your question here, you can use the WP Job Manager Field Editor plugin whereby you can add or hide fields based on your subscription package. When using the field editor plugin, you can create more fields based on your specification.
I hope this information helps. Please feel free to reach out once again in case of any questions.
Kind Regards,
Brian from Astoundify
Support
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Hi, can I really use it on several sites when buying one license? So can I create 3 sites with the same license?
https://imgur.com/a/royTmHPHope you’re doing well and thanks for reaching out.
In relation to your question here: You can purchase the theme and use its license on unlimited sites as you wish.
I hope this helps. Please let us know in case of any other questions.
Kind Regards,
Brian from Astoundify
Support
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Could you please update the Theme’s Bootstrap version from 4.1 to 4.5? There are several Bootstrap classes that don’t work with Listify. I tried updating it myself but couldn’t find guidance in the documentation as to how to do it. I’m in touch with John via e-mail to get help.
Hope you’re doing fine and thanks for reaching out.
In relation to your query here, we will forward this to our developers agents to have a look at it. In any case, we will update you on the progress.
I hope this helps.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Great to see WP Job Manager and Bootstrap compatibility has been updated!
Thanks for your patience here. In any case, we make other updates we will let you know.
I hope this helps.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
.
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
Create a New Ticket
Please ensure you state the error that you are facing.
That way, one of our support agent can offer you guidance on this matter 
We are looking forward to helping you over on our help desk.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Do you support an unlimited number of locations? (for example, in 4 levels or 3. country, region, city)? can your theme handle more than 500k items? do you have the ability to create fields yourself? for example, for the city of Paris, these will be unique fields related to the Michelin guide and they will only be in Paris… Can I buy a theme for the test and if these requirements do not work, then return it without questions? thank you!
Hope you are doing well and thanks for reaching out.
In regards to your query here,
- First, the theme does support the 3 levels of location like country, region, or city. However, each listing is meant to take a single location. As an alternative, you can create several similar listings but set them to have different locations.
- Secondly, You can upload a bulk list of listings either with a CSV or XML file using the WP All Import plugin. See here for more information: How to Import Listings Using WP All Import.
- Thirdly, You can create custom fields using the WP Job Manager Field Editor plugin.
- Lastly, as it currently stand you can buy the theme and if it does not fit as per your requirements you can always ask for a refund for the theme.
I hope this clarifies things. Please feel free to reach out once again in case of any questions.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
ok. im buy theme. pls help to fix critical error: support ticket 1303770959 from 7 oct with no moving 
I do think your ticket has been replied to by now please check it from the help desk.
We are looking forward to helping you over on our help desk.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I have a presale question: Are the android/ios app included or are they separate, and are they still supported/up to date?
Hope you’re doing well and thanks for your interest in Listify.
Unfortunately, there is no official mobile app that is compatible with Listify as it currently stands. However, you can use a platform like AppPresser to build your own mobile apps using WordPress and Listify.
I hope this information helps. Please feel free to reach out once again in case of any questions.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi,
I have pre-sales question:
1) Let’s say I have 3 pricing plans Premium, Standard and Free. When displaying listings can I display all Premium listings in a category first, followed by all Standard and then all Free listings.
2) If I bulk import 10,000 listings as an admin, by default I think the directory admin receives the leads sent to all the listings. But the Emails should go to their respective companies not the admin. How is the lead-form of each listing configured so that the owner receives the email not the admin weather the business is claimed or not?
Thank you
Hey there, Hope you’re doing well and thanks for reaching out to us!
In relation to your issue here, you can have the theme display “featured” listings appear first. This would be the best way to have Premium listings show above regular listings. Simply ensure the Listing is set to feature. You can read further here: How do listings get Featured.
However, setting the standard listings to be followed by free listings is quite hard as they may be considered as regular listings.
By default, the theme will notify the Listing owner if there is a new notification is received for a Listing. A notification will also be sent to the listing owner in case of a review or lead within the listing.
I hope this information helps. Please feel free to reach out once again in case of any questions.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, the theme could not be installed, it says that the stylesheet style.css is missing.
Thanks for your help!
Hope you’re doing well and thanks for reaching out to us!
Regarding your issue here, it means that you are uploading the full package and not the theme files. Inside the folder you should see listify.zip file which is the file you would want to upload.
Please see this link to get more insight.
I hope this information helps. Please fell free to reach out in case you have any more issues.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi , During the job submitting in Mobile or Tablet , the listing preview shows repeated information of maps and preview is slow.
I also check the demo theme of yours the problem is same.
Currently, the support did not give me details when this will be fixed. our production will not go live unless this item is fixed.
Need help.
Regards
Ahsan
Thanks for reaching out and we are sorry that you are facing this issue.
In relation to this, I will personally follow up on this matter and it will be fixed in the next release.
I hope this really helps. Please feel free to let us know if you have any other issues.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi Brian
Thanks a lot!
we always get very good support. Waiting for the update and some optimization on the mobile during preview and submit listing.
Regards Ahsan
We have pushed this to our developers team and should be fixed once an update is released. We do appreciate your patience.
I hope this info helps.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hope you’re doing fine.
I would wish to reach out to you again regarding the issue you suggested on repeated previews of maps in mobile/tablet displays. With the latest theme update this issue appears to be fixed now.
I hope you enjoy using our theme. Please let us know if your have any other queries.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi Brian, Thanks for your quick response and update. Regards Ahsan
Hi Ahsan,
You are much welcome and have a great day!
Cheers,
Brian from Astoundify
Support
Hello Guys, Is the Extended Location Plugin going to be Updated to support latest Google Maps Api and just work properly, I know you guys need to make money from some of the Plugins, but spending money each year on something that is not working properly just don’t cut it, I’m getting very disappointed with the theme, if you guys just put in the effort it could be a blessing for theme users and potential customers. I have been stucked on Version 3.0 and hard to pay another $29 to update and i don’t even know if things are working properly.
Howard
Hello there,
Thanks for the suggestion and we would like to apologize for your recent experience with the plugin.
It’s important to us that our customers are more than satisfied and we would like to state that we are currently working on some bugs within our themes and plugins too. We do intend to start releasing updates soon, already, we have released the Listify theme update today.
We, therefore, want to call for your patience in this issue. I will make sure that your suggestion for this plugin is pushed to our developer’s team. Once the Extended Location plugin update is released we will for sure let you know.
I hope this information helps. Please feel free to reach out once again in case of any questions.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Really hope things will be looking up although hear these talking every year and still no headway etc, also need to hear about mobile layout of listing page, certain things need to be placed in certain areas etc, just do the work and make customers happy as right now in a pandemic, things are not so great.
Thanks for the suggestion and we will follow up on these issues and keep you updated sooner.
I hope this helps.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello Brian,
Check on this. listify/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
Howard
Hey there,
Thank you for reaching out. In regard to your issue here, Could you please try updating your WooCommerce plugin. Also avoid making any custom changes to the plugin or theme.
I hope this helps. Please let us know if you have any further queries.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello Brian,
Sorry for getting back so late, been busy, but it was the update that produced that error and there was another update today and same error is present and i haven’t made any change or customize this file whatsoever.
Howard
Sorry for the delay. Hope you’re doing well and thanks for reaching out.
Regarding your question here, in order to effectively assist you with your inquiry here, we need to get into your site to figure this out. We suggest getting in touch with our support team here:
Create a New Ticket
Please ensure you state the error that you are facing and submit your site credentials as well.
That way, one of our support agent can offer you guidance on this matter
We are looking forward to helping you over on our help desk.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey Brian,
My bad bro, just remembered you had sent me the file and i totally forgot to upload it , thanks for reaching out.
Howard
It is all fine. Please let me know if I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
seems to be a problem after upgrading with the theme wp-content/themes/listify/inc/customizer/helper-functions.php on line 39
Hope you’re doing well and thanks for reaching out.
With respect to your query here:
Could you please let us know where you are encountering this error. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi Thanks, could you give me an email? support is long gone?
Hi Leon,
You can raise the issue via our contact page here.
I hope this helps.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi Support, any feedback yet have sent a second email and full URL in your contact form. Ref: wp-content/themes/listify/inc/customizer/helper-functions.php on line 39
Getting this repeated on the home page Notice: Undefined index: Default in /var/www/vhosts/wp-content/themes/listify/inc/customizer/helper-functions.php on line 39 Notice: Undefined index: Default in /var/www/vhosts/wp-content/themes/listify/inc/customizer/helper-functions.php on line 39 Notice: Undefined index: Default in /var/www/vhosts/wp-content/themes/listify/inc/customizer/helper-functions.php on line 39
could you guys look at this asap and advise just been two days now and this is urgent appreciate
Hey there,
Thanks for reaching out again. We are sorry that you are facing this issue. We have pushed this to our developers team to have a look at it. We will update you as soon as a solution to the issue is found.
I hope this helps!
Cheers,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
thanks Brian, but did you see the url? if you can advise maybe I can fix this is very urgent as clients can see this currently
After further clarification on the theme update, we do not seem to have this error on our side in that section. In this regard, we would suggest that you share with us your site admin login credentials via our contact page here so that we can debug the issue.
Looking forward to hear from you.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thanks Brian have sent URL from contact page
We are having trouble retrieving your message. Could you please send us your site admin credentials via our support live chat from our site?
Thanks,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
have sent now through the contact form
Nice to hear that you did that, if you do not get a response within 24hrs try sending it again via the Contact form or Ticket System.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi Brian, thanks can this be looked at asap!, appreciate the pleasantry but need action on this if you can quickly advise, its just that this is going on now for 4-5 days and nothing resolved
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Listify.
Error Details
An error of type E_ERROR was caused in line 3 of the file wp-content/themes/listify/inc/customizer/controls/class-controls-as-seen-on.php. Error message: Class ‘Listify_Customizer_Controls’ not found
Can you confirm Brian you received the URL and login details have sent twice now thanks
Sorry for the long wait. This really appears odd to us as we have not received your credentials yet. Kindly send me your credentials via this Email.
I hope this information helps.Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thanks Brian can you just send me simply the email the email link is asking me to sign up to all sorts of apps , Outlook etc
Thanks
Please use this email brian.gathuita@xtendify.com
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi Brian, IP fixed and hope you can see issue thanks
Hope you’re doing well.
I will check out on this and email you.
BTW: Just so you know, we use ThemeForest only for pre-sale issues. I would recommend that you direct this conversation or any other query you may have via our support portal, mail or livechat.
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
Create a New Ticket
We are looking forward to helping you over on our help desk.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
hi, can you please tell me if ill need an extra plugin to able to charge commission and i main extra besides woocommerce, any paid woocommerce plugins i needs for this? i do not need subscription but do need charge commission, also can you charge commission on buyer?
Hey there,
Hope you’re doing well and thanks for reaching out.
With respect to your query here:
In case you want to take commissions from your site you would need to get the WooCommerce Product Vendors plugin which will help you manage, calculate, and pay commissions. However, as it currently stands you can only charge vendors/listing owners the commissions and not buyers. Please check out its doc here to find out more.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi there, I was just wondering if each listing on this theme had a QR code generated for the page itself or if this was possible in anyway? Basically I would like to make sure that the listing owner had a unique QR code for their specific page and they could potentially print it off and use it inside their restuarant for example? Thanks in advance
Hope you’re doing well and thanks for reaching out to us.
In relation to your question here, unfortunately the Listify theme does not provide a QR code feature for listings as it currently stands.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thats a shame. ok thank you.
Alright You’re Welcome!
I have a support ticket dying on the vine for which I paid a brand new 3 month support fee – I need some attention on this ASAP please no. 1291086102
Thank you for reaching out to us and we are here to help you.
In relation to your query here your ticket seems to have already been replied to. Kindly check it with our helpdesk as we await your feedback.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Can you please explain how can you sell a theme that it’s not updated anymore? Required and recommened plugins with last update years ago, like Regions plugin. Demo content not uploading??? And no it;s not my server. Guys if you are looking for a reliable directory theme move forward, look somewhere else, this theme is D-E-A-D!
Hello there,
We would like to apologize for your recent experience. We’re sorry to hear you were less than satisfied with our theme and plugins.
It’s important to us that our customers are more than satisfied and we would like to state that we are currently working on some bugs within our themes and plugins too. We do intend to start releasing updates soon and therefore, we call for your patience in this issue.
Given a chance, we intend to make this right and in any case, you are facing any issue with any of our products, we do suggest getting in touch with our support team here:
Create a New Ticket.
That way, one of our support agent can offer you guidance on this matter
We are looking forward to helping you over on our help desk.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello !
Since the last update of listify, I have the following error message
Error message : require_once(): Failed opening required ’/home/annuaireyh/www/wp-content/themes/listify/vendor/astoundify/content-importer/bootstrap/autoload.php’ (include_path=’.:/usr/local/php7.0/lib/php’)
Do you have an idea ? Thanks a lot !
Have a good day
Hello there,
Hope you are doing well and thanks for reaching out
In response to your query here: this sounds more of a custom work issue. However, we do suggest that you have defined your autoload.php file along the stated path. As this is a custom work issue kindly feel free to reach out to codeable to assist you in this issue.
In case you face any other issues with our themes and plugins, we do suggest getting in touch with our support team here:
Create a New Ticket
That way, one of our support agent can offer you guidance on this matter
I hope this helps and we are looking forward to helping you over on our help desk.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I’m having trouble with the location field autocomplete searching for the wrong address. This happens for any address I type in. For example, If start typing a location and then select one of the results from autocomplete dropdown, it seems to ignore your selection and then searches for another location.Could someone please help me out?
Hope you’re doing well and thanks for reaching out.
With respect to your query here:
As it currently stands, the theme does not have the locations suggestion feature. If you were to implement it, unfortunately, there is no option to limit what it searches. As long as a user searches Cities or Countries, full addresses should not display or show those exact listings from a given address. The theme will only search for Listings within the Radius of the Address located.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
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