153 comments found.
Hello,
after successful installation of the theme and plugins, the whole site is broken. Please contact me urgently to solve the problem.
I already rolled back Elementor to 2.9.9 and re-imported the demo content, it doesn’t work, still the same problem.
Hi,
We answered the ticket, please check it
Regards,
I have installed and activated all plugins and still the same problem. Only Elmenentor, Advanced Custom Fields PRO and Visual Portfolio are in the basic version (not Pro) for the theme to work properly, pro versions are needed?
I did everything you wrote, the theme is still broken, I can’t waste more days waiting for a reply and trying to fix it myself, help me fix the problem or return the purchase
Hi,
First of all, we’re really sorry have taken long time to reply you
We answered the ticket, please check it
Regards,
Hello I have the following problem with the Plugin “Slider Revolution”
Warning: “continue” targetin switch is equivalent to “break”. Did you mean to use “continue 2”? in /var/www/vhosts/jochenstuible.de/httpdocs/wp-content/plugins/revslider/includes/operations.class.php on line 2734
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /var/www/vhosts/jochenstuible.de/httpdocs/wp-content/plugins/revslider/includes/operations.class.php on line 2738
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /var/www/vhosts/jochenstuible.de/httpdocs/wp-content/plugins/revslider/includes/output.class.php on line 3679
Hi,
First of all, we’re really sorry have taken long time to reply you
Contact us on support forum https://paul.ticksy.com/ and provide temporary FTP and Dashboard access to your site. We’ll check.
Regards,
Hung has given me outstanding support for this theme. I had a couple of issues and he showed me how to resolve them ASAP! Thank you!
Hi,
Thanks a bunch for your review this is much appreciated. Hung does definitely a great job with the support
Regards,
How do I rollback Elementor (and which one pro and basic ?) – where do I find these apparently required older versions. Since the import of the demo content looks very poor indeed.
Hi,
Please consult here https://elementor.com/help/rolling-back-to-a-previous-version-of-elementor/
Regards,
Hello,
We bought the Skape theme a couple of weeks ago and installed it on our website. We encounter just a few problems here and there and would greatly appreciate your help to solve it.
1. https://relais24.ch/ On that page, we are not able to navigate between the different testimonials. 2. https://relais24.ch/expertises/ We would like to change the header and use the one with the white logo and the hamburger menu in white. Where and how do we select which header should appear? 3. https://relais24.ch/realisations/ That page is key for us. When we click on “Next project” We would like to navigate between projects like on that page of your demo http://paul-themes.com/wordpress/skape/homepage-11/ How do we unblock/activate the navigation between elements? 4. https://relais24.ch/realisations/ How do you put the header with the white logo in the section with a transparent background as it’s supposed to be on your demo http://paul-themes.com/wordpress/skape/homepage-11/ ?
In case you need our credentials to access the dashboard:
user: guest pwd: Rel@isCom1260!Nyon
Thank your for your prompt help to solve this issues.
Best regards,
Daniel
Hi,
Contact us on support forum https://paul.ticksy.com/ and provide temporary FTP and Dashboard access to your site. We’ll check.
Regards,
Installed theme and got problems with Elementor and css file (all pages without styles), submitted a ticket on authors support website he said to rollback Elementor to previous version and try again I did it and still not works also he ask me to pay him for theme installation. Maybe I’m wrong but shouldn’t the template I bought be able to installed without any problems or that is a new way to upsell?
Hi,
Contact us on support forum https://paul.ticksy.com/ and provide temporary FTP and Dashboard access to your site. We’ll check.
Regards,
Problem solved thank you!
Hi,
Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!
Regards,
Hello, I’m having trouble importing the demo. The layout is not good. I tested the 3 import techniques but none worked correctly. Can you help me ? Can you reply to this email address please : tdwebdesign.contact@gmail.com
Thank you in advance.
Hi,
Contact us on support forum https://paul.ticksy.com/ and provide temporary FTP and Dashboard access to your site. We’ll check.
Regards,
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
I had some missing contact form and about us page so I reset and uninstalled the theme. this is the message I am receiving above could you please help me with this
You have logged in before to connect this theme skape home page one
Hi,
Please consult here https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Regards,
I have already done this and still showing error message i sent you a support ticket
Hi,
We answered the ticket, please check it.
Regards,
Hello There,
Some of the theme pages haven’t copied over and the footer is missing from the page?
Could you please help with this
https://www.masterwebtech.co.nz/test/about-me/ page and contact page also footer missingHi,
Please reply via ticket on the forum, then we can manage ticket better.
Regards,
Hello! Nothing is working with this theme… Elementor doesnt work and not one of the pages looking like the demo after import Demo Content. In Revolution slider its only hompage 8 imported.
Doesn*t have time for this. I want my money back!
Hi,
Sorry for that inconvenience.
You need to rollback Elementor to 2.9.x version and try to import again.
If it still doesn’t work, then contact us on support forum https://paul.ticksy.com/ and provide temporary FTP and Dashboard access to your site. We’ll check.
Regards,
Hello there ,
I looking at buying this theme, i have a few questions first.
This background is this editable or are we allowed to keep this element?https://prnt.sc/uzhnvh
the red and black images are these colour editable
https://prnt.sc/uzhotc same with footer page.
also when the page loads and the skape logo comes up how easy it this to change to our own logo.
I love the idea behind this theme you done a really good job.
Hi,
We answered the ticket, please check it.
Regards,
Hello! Nothing is working with this theme… Elementor doesnt work and not one of the pages looking like the demo after import Demo Content. In Revolution slider its only hompage 8 imported.
Doesn*t have time for this. I want my money back!
Hi,
It seems you’re using latest version, please roll-back to 2.9.9 version and import again
If it still doesn’t work, contact us on support forum https://paul.ticksy.com/, we’ll check it.
Regards,
Its still fucked up. Can you please give me my money back, i bought this theme so i faster could fix a proper site, with this theme, with all these troubles its just like design it from scratch…. How do we fix this?
Hi,
Sorry for that inconvenience.
Contact us on support forum https://paul.ticksy.com/ and provide temporary FTP and Dashboard access to your site. We’ll check.
Regards,
Dear Hung,
can you please look into this seriously and update the theme for resolving the issues and bugs coming in the theme? I don’t want to waste my time here struggling on a theme for so long.
Hi,
Check your ticket please
Regards,
Hi, were you able to fix the issues?
Hi,
We fixed and replied the ticket.
Regards,
Hi, I saw that you downgraded the plugin but we dont use outdated plugins in any of our sites. Please update the theme to support elementor 3 else it will be no use.
Hi,
We rolled-back to 2.9.x version to import demo content, now you can update to new version.
Regards,
Why do not work properly at the demo site I don’t know. Before I used many themes but this theme lots of problems. Elementor doesn’t work properly. Please replay as soon as possible. Or if the option to return money then best.
Hi,
Sorry for all inconveniences.
Please contact us on support forum https://paul.ticksy.com/, we’ll check it.
Regards,
Elementor is running 3.0.5 and you didnt faced this Elementor 3 conflict till now or didn’t even tried to resolve it?
the article you shared for Elementor 3 conflicts with you theme is 2 months old. I feel like it should have been resolved by now from the developer. Can you fix it fast or should I request for refund?
Hi,
We answered your ticket, please check it
Regards,
Hello, we have problems after installing your Skape Theme. We completed the setup and imported the demo data. Not a single page is displayed correctly.
Thanks for your help
Hi,
Thanks for developing this theme, but I see some issues while installing it with setup wizard. Tried it several times but wizard gives a site with missing styles for many pages only 2-3 pages comes fine. Which looks strange for me. Is there something we need to take care of after installing wordpress and theme? Setup wizard is having some issues and when importing with demo.xml many colors are changed from white to black and vice versa.
Have raised a ticket but didn’t received a reply can you please look into this or create a better documentation for easy installation?
Hi,
We answered your ticket, please check it
Regards,
the problem seems to be in the setup wizard, manual WordPress import is working better but still have minor issues.
Hi,
We answered your ticket, please check it
Regards,
Hi, Great work! is the theme compatible with WPML and woo-commerce ?
Hi,
Thank you for your interest in our theme! 
Skape theme is fully translatable and also WPML compatible. If you plan to create multilingual site – use WPML to translate theme
If you have any questions after purchasing feel free to contact us in support forum https://paul.ticksy.com/
Regards,
is it compatible with woocommerce too? Not able to see that anywhere in the theme page
Hi,
1. Skape theme is designed for showcase only. If you want to use as ecommerce site then you can try however it requires extra customization.
2. Please contact us on support forum https://paul.ticksy.com/, we’ll check it.
Regards,
Great work. Does this theme support elementor?
Hi,
Our theme is built based on Elementor so it works fine with that buildder
Regards,
Hi. Also, how can I make homepage 1 look like the Main Demo (http://paul-themes.com/wordpress/skape/) ?? I just get an empty page.