3203 comments found.
Hi,
I want to set separate logos for multiple pages. how to do it? any plugin?
Hello,
Unfortunately, but there is no such function in our Theme Settings. You might need to perform additional code customization to do this. Sorry, but we don’t have an instruction for this.
Kind Regards
Hello,
If I activated the theme and Slider Revolution(6.2.23) at the same time, I can not login to the backend page /wp-admin or /wp-login.php, there will be 500 Internal Server Error unless I deactivate the Slider Revolution.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
how can I have the sticky header menu OFF on mobile but ON on Desktop?
Hello,
Sorry, but this option works globally and there is no way to disable it mobile only.
Kind Regards
Hi there,
I got this message after installation:
“You just installed the latest version of the Basel theme. To finish the installation and enable all theme’s function or if you see any problems with your WPBakery elements displayed as shortcodes you need to install the latest version of the Basel Post Type plugin too”.
Then I re-install the plugin again: Basel Theme/basel/inc/plugins/basel-post-types
After that I got that plugin name installed: XTEMOS Post Types plugin
And, still the problem not solved! Please help me.
Thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
thank you
Hello,
In Google Seach Console > Core Web Vitals, Google complains about CLS (Cumulative Layout Shift) > 0.25 on product pages. This because of product image…
Did you plan to improve this, considering that CLS will soon be a signal for page ranking in Google? (https://webmasters.googleblog.com/2020/11/timing-for-page-experience.html)
Hello,
Thank you for your report. We will check this for our future updates.
Kind Regards
Hi,
I would like to know if your theme is AMP compatible?
Hello,
Thank you for contacting us.
Sorry, but we didn’t test our theme with AMP and can’t guarantee that it would be fully compatible.
Kind Regards
Hi,
I am using “Simplified Header” and the “header-links my-account-with-icon” is not showing in the right column. Please help.
Hello,
Simplified header doesn’t have this element by default. You can find a solution on our support forum here https://xtemos.com/forums/topic/my-account-icon-disappears-when-selecting-simplified-header-layout/#post-235578
Kind Regards
Hi,
I am using Ajax Search for Basel and would want to include Search from Variations as well. Please Help.
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hello, I noticed an issue on revolution slider. some layers are not showing on mobile. Whenever i edit it and set visibility to be enabled on layer, it reverts back to off despite showing that settings have been saved. What can i do here?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi there, I have version 5.0.0. I recently disabled the AJAX cart on Woo settings and it works fine except for a small detail: the cart icon on the top menu has the number of items on the cart, but after removing that it is not updating appropiately. Is there a way to fix it, or as last resource, to remove it? I would prefer to fix it.
The specific element is basel-cart-number
Thanks!
I have WP Rocket cache installed, in case it may be relevant to know that.
Hello,
Please, send us some screenshot and the link where we can see the issue.
Kind Regards
Hi, you can check this here: https://pasteboard.co/JAFwvU4.png
You can check on vestua.com/c/mujer/, add any product to the cart, then test this on the cart.
Hello,
We don’t understand what the issue is. Could you please explain how to reproduce it?
Regards
I updated to your latest version, but WP Bakery version is still in 6.2.0, which has vulnerabilities. How to update the Bakery version?
Hello,
You can uninstall the plugin completely and then install the latest version via Appearance -> Install plugins.
Kind Regards
Hello! Great theme! when you hit the “favorite” that’s heart shaped it just brings you back to the home screen. Should it be hyperlinked to the favorites section? How do I setup this correctly? Thank you!
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi,
I want to show Ajax Cart in the Top bar. Can you please share the shortcode? Thanks.
Hello,
Sorry, but there is not such a shortcode in our theme to place it in the top bar.
Kind Regards
Hi, im facing a problem with the “Add to cart” button. It keeps spinning and nothing happens. The only “rare” plugin i have is the “Facebook for WooCommerce” one.
Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I am having trouble changing the .product-cateogry-thumbnail image size. It seems to follow the product size defined under Customize->woocommerce->product image thumbnail width.
How do I change the thumbnail size for product category width to be different from the product image width?
I would like the category image is a rectangle but the product image is a square.
when I change the CSS code for product-cateogry-thumbnail say to 360px it only streches out the category image and makes it look bad, since it uses the thumbnail size used in product images (defined at 230px).
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi,
I want to show hamburger menu for Desktop and laptops. How to do it?
Hello,
Unfortunately, our theme doesn’t have such an option. It works for mobile devices only.
Kind Regards
Ok, any premium plugin available?
Sorry, but we don’t have a plugin to recommend in this case.
Hello, We’re facing a comflict between the “slide anything pluging” and the “basel product carousel”, all the arrows disappeared and the products images are showing so slow. Kindly see how to face this issue. Many thanks.
Hello,
Sorry, but we didn’t test our theme with this plugin and can’t guarantee that it is fully compatible with Basel.
Kind Regards
Thank you for your reply, Otherwise do you have a plugin to suggest which can do a simple text carousel with only 50px on height and fully compatible with Basel? Many thanks.
Sorry, but we don’t have any plugin to recommend you with such functionality.
Hello again, We have tested to make the height smaller by custom CSS and it seems working. But always the second slide doesn’t appear. Many thanks.
Hello,
Do you have this problem with our theme’s carousel or with the one provided by additional plugin?
Regards
Hello, This problem is caused with your theme’s carousel. Best regards.
In this case, please, send us the link where we can see this problem on your website.
Here’s the link: https://strongandsavage.ma/faqs/ (you can see it on the top of the page)
You need to disable “Stretch row” option for all rows in your slides.
We’ve disabled the rows also unchecked the stretch slider but we still don’t see the text.
Currently, we see some JS errors on your website. Please, disable all external plugins and remove all the JS custom code you probably added.
We’ve just realised that our custom CSS was probably not correct and affecting the Slider carousel, please check now. We need it to be 30px in the Height with centered text please.
We don’t see this now because you have disabled the WPBakery page builder https://gyazo.com/2e44ae6aa51553a74f1389e27b5cb3be
Now you can see
Try to add the following CSS class to the row that contains your slider “custom-slider” and put the following CSS code to the Custom CSS section
.custom-slider .basel-slide {
min-height: 70px !important;
}
.custom-slider .basel-slide .basel-slide-container {
padding-top: 0;
padding-bottom: 0;
}
Now it works. Thank you so much !!
You are welcome.
Hello! How can I modify the text colour of my emails? I tried with the specific area in woocommerce, but my dynamic text is still purple. Could anyone help me?
Hello,
This functionality is a part of the WooCommerce and our theme doesn’t influence it. If you have problems with its settings, refer to the plugin’s documentation or contact their support team for help.
Kind Regards
the last version woocommerce 4.6 , support this theme thanks
Hello,
Yes, our theme fully supports the latest WooCommerce version.
Kind Regards
Hello,
Is there any option to ask for a review (pop up) in the website after purchasing a product.Many thanks.
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
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