5232 comments found.
Hi, after the import on the page edit, will I find the pages created in WPBakery Page Builder or is this using a different page builder for drag and drop?
2. I also noticed most demos are all on one page for example about and services, do you have any demos where you can import individual page layouts for about and contact etc?
Theme Support
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UNITED THEMES™ Team
Hi, Just wanted to know about a store option. I saw you mentioned 11 months ago there would be one added. I love the Brooklyn theme, but the lack of a store option means I have to purchase a different theme instead. Let us know. Thanks.
Hi,
the theme already has all necessary store features and option and fully support WooCommerce A demo is in progress.
Kind Regards UT
Hello, Bravo for your superb theme. It’s awesome. However, I have a problem. Wordpress admin and site are extremely slowly ! very very slow ! 20 seconds for each click even in the admin. I do not know why. Can you help me ? I have to reinstall it maybe ?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
I have installed theme. I have added custom font but however, it is showing me Times New Roman when I choose custom font.
I have already dropped support ticket
Hi,
there are no posts on your account. Not sure where you send the ticket. If a fallback font displays, make sure that all file formats requests on the interface are filled.
For further debugging we need a website URl, please open a thread here: https://helpdesk.unitedthemes.com/index.php/Board/2-Brooklyn-WordPress-English/
Kind Regards UT
Please have a look this https://helpdesk.unitedthemes.com/index.php/Conversation/5812-THEME-CUSTOM-FONT-ERROR/
Do i need to add public thread or private?
Hi,
no sure which account you send the information to but it’s not the main support account. Please open a public thread in this case.
I have please check now. https://helpdesk.unitedthemes.com/index.php/Thread/23757-Custom-Font-Not-Showing/
I have submitted some question there though.
Hey! I cannot find the option to control the logo size and its veryyy small and when i seen your tutorial i have seen a slider that doesn’t exist on the version I am having now, What’s going on? I have also seen many people complaining of the same issue while something like that supposed to be simple!
Hi,
there is an option in Theme Options > Header > Header and Navigation > Logo Max Height. As the name already states its a max height and might not apply 100%, that at least depends on the nature of the logo. For example, does the original logo contain a lot of whitespace or is very wide. Our support can help you out in this case.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
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…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi i have an issue with mobile menu it disappeared.. i have theme version 4.9.1.2 running on latest WordPress 5.5.1 . what should i do?
Hi,
please update the theme to its latest version. This will solve the issue.
Kind Regards UT
is there a way to fix it without updating the theme? i mean can i add or change something to fix it?
Hi,
only with manual coding. Since the JS is directly affected and the issue is not solvable with CSS.
Kind Regards UT
Is there a way to have the portfolio showcase to where I can click the image and it just opens up a in a lightbox instead of going to the portfolio page? I like the function of the portfolio showcase but I just would like to have the images pop up in a lightbox.
I see someone asked this question 6 years ago, is there by any chance you guys made some updates to this question in 6 years?
Hi,
yes this is available as an option inside the showcase or directly per portfolio page.
Kind Regards UT
Hello, is there a shortcode for [ut_blog] with layout option e.g. list?
Hi,
no this shortcode has no further layout options. It’s designed to display an excerpt of the blog. The full blog has different designs.
Kind Regards UT
Hi, we are one of the website agency in NY and NJ in the USA
We would like to provide your great theme to our customers and would like to know about the bulk license purchase.
Please contact us at support@omgdeal.com
TY !!
Hi,
we are glad you like our theme. Unfortunately there is no direct bulk licensing available. We will drop you an email and discuss the details and what options we have.
Kind Regards UT
A cross-site scripting (XSS) vulnerability was discovered in WPBakery. When will the theme be updated to include WPBakery 6.4?
Hi,
we already released a version which does include all the necessary changes. Its version 5.8.5 in our version.
Kind Regards UT
Thank you but the latest available theme download in my account is 4.9.5.6. Where is v 5.8.5 available?
Hi,
the Page Builder has the Version 5.8.5 – the theme version is 4.9.5.6 – if you download the package, the plugin is included.
Kind Regards UT
Thanks for the extra info.
Please note that WPScan is still displaying that the plugin has issues. It’s might be due to your version number (5.8.5) being lower than the WPBakery version number (6.4.1) ?
https://wpscan.com/vulnerability/10422Hi,
yes that’s correct. We will change the number with our next patch.
Hallo, gibt es schon eine Demo mit Woocommerce?
Hallo,
die nächste Demo wird eine vollwertige Shop-Demo sein. Nichtsdestotrotz kann WooCommerce bereits jetzt genutzt werden.
Grüße
Hi – im using Brooklyn theme 42. I have upgraded to the most recent version. Everytime i try to upgrade my php from 7.3 to 7.4, site breaks. This is incredibly frustrating. I recently completed a project for a client using theme 45 on php 7.4 without any issues. What needs to be done so that I can upgrade my php to 7.4 seamlessly?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
I messaged on support thread. Looking forward to your reply! Thank you
Hi! I would like to know, when the version of WB Bakery will be updated as there has been a vulnerability reported and a security patch available, but not to plugins bundled with a theme.
Hi,
this was already fixed and is ready for download. Since we have a modified version of the plugin, the version number is different. In our version history the issue has been addressed with version 5.8.5. You can find this version inside the download package as well as per auto updater when the theme is licensed etc.
Kind Regards UT
Hey,
can you tell me wich content block was used to display the images like this (https://themeforest.unitedthemes.com/wpversions/brooklyn/demo43-dark/) on the starting page (Im talking about the diagonal images).
Thanks in advance.
Best, Kris
Hello, you can manage this in the Showcase/Portfolio settings. You have to select the React Carousel for this.
Hi Kris,
that a react carousel which is only available as a showcase at the moment.
Kind Regards UT
Thank you!
Hey,
Im using this Brooklyn Demo https://themeforest.unitedthemes.com/wpversions/brooklyn/demo42/ for my own Website.
Is it possible to get rid of the loading logo before the revolution slider on the starting page?
Thanks in advance! love your theme!
Best, Kris
Hi Kris,
please have a look at Theme Options -> Advanced -> Manage Preloader.
There you can find all preloader settings that are supported by our theme.
For the Revolution slider you have to look in the settings of the slider itself.
We love you too 
Hi,
sure of course. Visit Theme Options > Advanced > Manage Preloader.
UT
Worked! Thanks a lot !
Whats very disappointing about this Brooklyn theme is that the menu does not show up in mobile version. You buy a product, you expect it to be fully functioning to 100%, not 90%. Now I am being asked to pay additional money to extend my license to get additional support for a defective product. Anyone else experiencing this problem? I saw some similar issues on the web by other users.
Hi,
are you running the most recent version of the theme? Its Version 4.9.5.6.
Kind Regards UT
Hi UT, normally, I would get notified for a newer update but in this case, it never asked me to updated the theme. How do I get it updated? it is not running that version.
Hi,
An auto updater is available with a later version of the theme. You need to update manually first.
The easiest way to update the theme via FTP:
1.) log in to themeforest
2.) go to your downloads section
3.) download all files (you will automatically get the most recent version)
4.) unzip
5.) upload the “brooklyn” folder into the following folder on your FTP server wp-content/themes
6.) after you have uploaded the entire folder the theme itself is up to date
7.) go to “Appearance” -> “Install Plugins” and hover each plugin name, if a link appears which is called “update” hit this link to update the plugin
Done!
Now go to Brooklyn > Licensing and activate the theme for future updates. However, before attempting any updated, please make an entire site backup.
All the best UT
If I follow this way, it will not erase my current design right?
Usually not, except you update from a very old version such as 2.x or 3.x it can cause issues. So make an entire backup before updating as written above.
UT
Hello this is a repost, but the answer was not provided….please help. Hi, is it possible to have the portfolio items NOT link to anything, but just show up as the images? Thanks!
Hi,
this is not possible by option but with a CSS Snippet. Please open a thread about it in our support forum and you will receive it in return.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Ok, will do. Thank you!
Hi guys i think you need to sort out your shortcode plugin, it brings a whitescreen on the frontpage while all other pages are working fine. when deactivate it. the frontpage works but the page is broken. it might be the PHP version 7.4 compatibility issue , not sure but i suspect that is the case. Good luck
kind regards
Gruss Got Jungs , ich habe eine lösung gefunden. i have created .user.ini file on my root folder and increased Maximum Execution Time. that have solved the blank screen. it is all running good!
Wünsche euch allen einen schönen sonntag
But note: it is coming from your shortcode plugin. increase Maximum Execution Time 180 not 90. this will solve the issue. Good luck
Hi,
thanks for the feedback. This sounds like an operation did require more time to execute. We will investigate this.
All the Best UT
Indeed, it took me up to 48 hours to execute. i have started with setting wp debug to true on WP-config file and started to go around forums and looked at all possible cause of the blank screen. i tried so many methods. till i found the solution. it required a bit of effort.
I’m sorry but this isn’t working at all. Just bought the theme and everything feels terrible with Elementor even though it is supposed to work together. Also, the documentation is very outdated and short. Some options have changed names (e.g. header section is impossible to follow since the option to activate it is not even in the list that is on your older screenshots).
I have bought a lot of themes over the years and have to say I am fairly dissapointed after having paid such a huge price. I am unfortunately deinstalling and going back to an older one that is not as nicely designed as BKLYN. I have to give it to you, the visuals in the demos are very good looking – but it’s unfortunate that the system behind the actual site is not as advertisted.
Waste of money. Fml.
Hi,
sorry for the late response. We must have missed the message. The Theme and Elementor do work together but the demo are build with WP Backery. Currently, we don’t have plans to migrate them to Elementor. But WP Backery is not that bad, because we designed all those nice demos with it. So in the end, you still get the nice design which is editable very easy as advertised on our demo page. Maybe you should give it a try.
Kind Regards UT
Hello, your theme is driving me crazy, I’ve using it for years, and each actualization or change, brokes something, I updated the theme and now I can’t see the portfolio, just in the middle of the page, I quit all the plugins, review the error with the debugging and nothing happends. Can you take a look and tell me? www.lauraasensio.com
Thank you
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
I`m in the forum, but this is not a thing of support subscription, as I wrote you, everytime I updated your theme, with your conditions, I have problems into my website. I don’t need support, I need to visualized my portfolio, I can`t see it after your update, with no error messages in the debug file or anything. So please, give me a solution.
Thank you
Hi,
as mentioned, use the support expired forum where you can post your issue. Provide a URL so we can inspect it directly. Use this link here to open a thread: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/
All the Best UT
