23206 comments found.
How can I filter and show only Hot or Sale products?
Hello, @cutstudio,
First of all, thanks for showing your interest in Porto WordPress 
You can show the Hot products by using Porto Featured Products element and you can show the Sale Products by using Porto Sale Products elements as per your requirements.
Regards, P-THEMES.
Thanks
You’re Welcome!!!
Where can I remove my old license?
Hello, @Lvrantums,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Why Porto theme is very slow? I am using Flatsome and comparing with Porto, here Flatsome is 100 times fast compared to Porto…
Is there any way to fix the speed of Porto? Or how to cancel the order or replace this purchase with Flatsome/Woodmart theme?
Seriously Porto theme is very lagy…... Rest theme design is very perfact.
Hello, @naurej,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with the default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
Thanks for your prompt reply. I would like to mentioned that right now I haven’t installed any plugins except to Porto recommended plugins which are required installing the them. Well right now I am working on Porto theme and hope I will get better performance with help of your above troubleshooting tips.
Now, I want to create some attribute for filter purpose as following but its not working for same word for Uppercase and Lower case.
For example:
attribute 01: mOhm, Slug: mohm artibute 02: MOhm Slug: m-ohm
here created successfully but in filter only showing above one attribute instead of both. How can I fix this issue. This is highly required for me. Here m is for mili and M for Mega unit in electronics components.
Hello, @naurej,
Sorry to say that but this is not possible, Filteration has been managed and coming from “Yith WooCommerce Ajax Product Filter” plugin. so our Theme does not have any influence on it, You can try to check the plugin behavior with some default Theme Like Twenty Twenty, so you have to Customize the plugin Core files for it Otherwise, use some other letter for the Symbol.
Regards, P-THEMES.
I have used my license on one server just check for demo so I need to use porto theme another server so how to enable license renew ?
Hello, @abdulmoiz4,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
I’ve BOUGHT Porto Teme License but say “License are already used” Never website use my license…. I’ve try to write to support (with my mail flexcall@outlook.it) to newsmartwave@gmail.com but they don’t send me a reply
Hello, @StefanoLisi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi porto, please fix this error. I cannot get support if this error continue to occur https://imgur.com/a/7TdouBI
Hello, @stefivansiswanto,
I have just tested it and the support system is working fine for me: https://postimg.cc/XpcKBvKc
Please try again on some proxy after removing the cache.
Regards, P-THEMES.
Hello, I am using your porto theme in Turkish. in the main menu available in the mobile version; I want to change the name of Home, Categories, Account, Cart buttons. Where am I going to do this?
Hello, @hihar,
Can you please share the screenshot and your site URL which names are you talking about? so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Demo not working
Hello, @evilnoise,
First of all, thanks for showing your interest in Porto WordPress
It is working fine now, please check it again after removing the browser cache: https://postimg.cc/NKwS8LrN
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Your preview site is down
Hello, @fkschm,
First of all, thanks for showing your interest in Porto WordPress
It is working fine now, please check it again after removing the browser cache: https://postimg.cc/NKwS8LrN
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hello, @welcome-store1358,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/RJd4rffZ
It must be the cache issue at your end so please check once with deactivating all the cache plugins and remove the server, site, and browser cache.
OR
This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on the compile button and finally check your site after removing the server, site, and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
Regards, P-THEMES.
Does Porto is fully compatible with WPML and their currency switcher?
Hello, @Organd,
Yes, Porto WordPress Theme is fully compatible with WPML and its currency switcher…
Regards, P-THEMES.
Hi, there is no option to change Button Color in Search Form. Changing primary theme color doesn’t work for that button. Is there a way to do this? (I’m using shop 35 demo). Please add an option for that in the future update. Thanks.
Hello, @giulianm5,
Which Search Form button are you talking about? Can you please share the screenshot for me with a better understanding so that I’ll check and provide you the best possible solution for it?
Regards, P-THEMES.
Hello, @giulianm5,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .searchform button {
background-color: gold !important;
}
Regards, P-THEMES.
thanks
You’re Welcome!!!
Hello,
Your support is not working? I can’t go there (https://portotheme.com/support/?envato_item_id=9207399)
Otherwise, I have a problem with my new site. I cannot edit my pages. When I want to edit with elementor, it runs in a vacuum without stopping with no errors. Why that ?
Thank you for your reply
Hello, @Leolemaire,
Our Support System is working perfectly fine: https://postimg.cc/BjL69LVq
Please try again now after removing the browser cache: http://portotheme.com/support
And please first go to Porto >> Theme Options >> General and turn OFF the Loading Overlay and check back:
Regards, P-THEMES.
Thank you that’s good ! I send you an other question on the support about the footer ^^
Hello, @Leolemaire,
Great!!! Now please be patience, once the support ticket will be resolved you will get a reply to your support ticket.
Regards, P-THEMES.
Hi,
İmage: https://prnt.sc/v60e8h This section is perceived as an advertisement. Admin: https://prnt.sc/v60f49
How can we fix it.
Hello, @serhan00,
I am sorry I am not able to understand your issue properly, can you please explain it more clearly that What exactly you want? so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
I can’t see product prices on single product page.. if i select roles i can able to see.. but i want to display prices for all including who have not registered on my site..
Please Relpy
Hello, @Deva89,
Please make sure that you are using the very latest version of the Theme and Plugins and also once check with deactivating all the third-party plugins and check back your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 14/07/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
The user needs to click on the small ’+’ icon on bottom right side in order to open the big size of the image. Is there a way to open the large image when user clicks anywhere on the image?
Thank you
Hello, @georgenet,
Sorry to say that but there is no such option, you can increase the size of the image by clicking on ”+” only but you can achieve it with a simple trick you can make it disappear using Custom CSS, and then it will work for you like you can check my test site page here:
http://hubdatasolutions.com/pearl/porto/shop1/product/porto-extended-camera/
Here is the Custom CSS:
.single-product .product-images .zoom {
width: 100% !important;
height: 100% !important;
opacity: 0 !important;
}
Regards, P-THEMES.
Ηi,
Thanks for the css. That removed for some reason the + sign though, and enabled clicking on all image area.
Another question please. When a certain thumbnail is selected from the gallery, the preview above it is the correct one. But when i click the image to enlarge, a random lightbox image from the gallery is shown, instead of the selected one.
Please advice.
Thnaks!
Hello,
This Could be because of multiple reasons:
1. You have Imported the products on your site.
2. The Database has not been updated with your Imported Products.
3. Because of the server, site, or browser cache.
So try to check with creating a test product manually and check back with the product that the issue appears with it or not?
And please try to contact us after that via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hi,
Thanks for the reply. Actually I did import the product through csv. What can I do in that case?
Thank you
Hello, @georgenet,
That is the main reason, Actually, when you Import the products from CSV or via any mean, it must have to update the values in the database as well, and some plugins update the database and some are not and that creates an issue, so you have to try with any other plugin which better meets your requirements at your own risk.
Regards, P-THEMES.
Hi,
I did not use any plugin to import the products. I ve done that with the official WooCommerce way, using the import section under products page. So, what can I do now to update the database as you say?
Thank you
Hello, @georgenet,
I am sorry but this is just the Import issue, as it does not update the Database and cache as well, Try to go to WooCommerce >> Status >> Tools and clear the “WooCommerce transients” & “Expired transients” then Regenerate the “Product lookup tables” and also update the database as well “Update database” and finally check back your site after removing the server, site and browser cache, Hope this will solve your issue and if not then please to reach out to WooCommerce support as this is standard WooCommerce Import issue, not our Theme issue.
Regards, P-THEMES.
Hi,
I tried the steps you mentioned above, but it did not do any change. I contacted WooCommerce support team, and they replied by the following:
Yaku (Automattic) Oct 26, 2020, 9:59 UTC Hi again, Thanks for your patience while we had a closer look at this issue. We downloaded the images from the Batman D.C Comics Gift Set product and edited the CSV file for import into a sandbox environment. Using just this one product, the import was successful. We tested the image / gallery functionality in both Storefront, and the Twenty Twenty theme, but was unable to recreate the issue. Here’s a screencast of the testing immediately after the import, using first Storefront and then Twenty Twenty themes: https://d.pr/i/WyjlzM The tests above lead us to conclude the issue is not with WooCommerce, but rather something specific to your site, perhaps your theme, or a combination of one or more plugins.
Please advice, as i deactivated all 3rd party plugins, but issue perists.
thank you
Hello, @georgenet,
Please take the complete backup of your site or clone your site as a test site and share your site WP-Admin Login details and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that we will check it for you.
Regards, P-THEMES.
reached out to theme on support, been ignored – getting IP is blocked when trying to register.. How do I request a refund?
Hello, @AmirJumpShot,
I have just confirmed from the support department and they said that they already solved and replied your support ticket #104995, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Sorry. I think my initial question was not clearly. I was asking if the theme can allow my buyers/customers (who want to purchase the physical products from my website) to upload an image/text to customize the product. Like a T-shirt site can allow buyers to upload their own design (images). Have I made my question clearly? Can your theme support the feature?
Hello, @dondon200,
First of all, thanks for showing your interest in Porto WordPress
I am sorry for the misunderstanding, No, Sorry to say that but this is not possible with the Theme setting, you have to try with any third party plugin which better meets your requirements at your own risk…
Regards, P-THEMES.
1. How can I add a link to the phone number? (this part is visually nice but without a link it is not functional) 2. I need the color red to appear only when there are products in the cart and when this void appears white, or not so prominent.
http://prntscr.com/v5lollHello, @uffsextore,
1. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
By following the same way listed in the above article you have to set the link for that Number using Header Builder.
2. Sorry to say that but this is not possible, either you can fully remove it or change it using below given Custom CSS, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will work for you.
Completely Remove the Color:
#mini-cart .cart-items, .my-wishlist .wishlist-count {
background-color: transparent !important;
}
Change the Color:
#mini-cart .cart-items, .my-wishlist .wishlist-count {
background-color: green !important;
}
Regards, P-THEMES.
it is possible to modify the ccss depending on the value, for example if the value of the cart is 1 that changes the color.
This is possible ?
Hello, @uffsextore,
No, sorry to say that but this is not possible, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
hello, I bought your theme and I liked it quite a lot (you still have several errors in your header builder, you can take flatsome as a reference)
can you please tell me how to make these two sections unfold when I scroll, at the moment only the menu appears and I want it all to appear. http://prntscr.com/v5k8ms
.
Hello, @uffsextore,
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
