300 comments found.
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hi what is your timeframe (2-4 hour or 4-8hour or 1-2 days) to reply any support ticket?
Hi, Thanks for your question. We always try our best to provide support as soon as possible. Most of the time we try to answer within an hour. How can we help you?
Best Regards
what is your support email address? what should we do if there is no reply from your support email after 24 hours?
Hi, Every day we face lots of support issues like theme issues, installation issues, pre-sell questions, SSL, etc. we always try our best to reply one by one and try to solve it as soon as possible.
Our support email address is johanspond@gmail.com. you can also send us an email directly via our Themeforest profile.
Best Regards
Hello, I am interested by your theme. I have a question about the way to update it. As I am working for a client, I want to make the theme update as easy as possible. I have checked your documentation and it looks that the theme update is not available from the Wordpress dashboard. So, do you have in your future development planed an upgrade to make available the update function from the Wordpress dashboard? Thank you.
Hi, Thanks for your interest to purchase our theme. Yes, it little bid a manual process to update the theme and plugin but we are planning to add the auto-update feature via the Dashboard. We try to add this feature as soon as we can.
Best Regards
Hello, can you please let me know how to make an image full width in your theme when I have a column of 2?
So the image is 50% of the width, but I want it to stretch to touch the full container of the half.
Hi, Thanks for contact with us. Not clear your question but if you want to make any section full width your need to change the layout width to full width.
http://prntscr.com/v5rl97Best Regards
nice
Thanks
Hello,
I understand that this theme supports WPML, and comes with a language switcher menu. But is it possible to disable flags and just use text in the switcher menu?
Thanks!
Also, does the theme support one-page layout? In other words, can I link to specific sections/rows on the same page or can I only link to another page/URL?
Thanks!
Hi. How can I connect the language flags in the top menu to the POLYLANG module.
Hi, Can you please share your purchase details? It better for us to check and assist you.
Best Regards
Hi. How can I connect the language flags in the top menu to the POLYLANG module.
Hello, How can I edit the our history page.
Hi, Thanks for your question. please allow us a few minutes to check your issue and informed you as soon as possible.
Best Regards
Hi, First, go to your Dashboard -> Pages -> Our History and click Edit with Elementor and update the content of the page. we attached a screenshot for our reference. if you need more assistance please let us know.
http://prntscr.com/uw9eogBest Regards
Hi there someone used my account to purchase this theme and it was not me, i would need to know last 4 of the card that they use to purchase this or the full card number. please reply at latif.ajre.8@gmail.com
Hi, Thanks for your question but we do not track any purchase information. It is better to contact Envato support.
Best Regards
hello please , i need help in configuring my webmail , i need you to help me fix the smtp configuration and send test mail to confirm
Hi, Thanks for your question but the SMPT mail configuration is not under our theme free support. If you need any customization support please contact us via our website support page.
Support: https://ifingerstudio.com/contact-us/
Best Regards
Hello there, i have a problem with mobile menu. Mobile menu is not scrolling down and I have a big submenu for mobile devices. How can I solve this with custom CSS?
Hi, Thanks for your question. If you provide us your development website link it better for us to check and assist you.
Best Regards
yildizelinakliyat.com is our website
Hi, We check you website link and everything looks good for us.
Best Regards
Still I have the issue. Its not looks good for me. How can I add scrolling function to mobile menu?
I installed your theme in my demo server.
When I leave the contact list components like email, addess etc in “Contact Tab” blank…..the website (homepage) shows “page can’t be found” error.
Is this an issue with your theme?
Hi, Thanks for your question. can you please share a screenshot with your development site URL via our support page. it better for us to check and assist you.
Support: https://ifingerstudio.com/contact-us/
Best Regards
Hi. How do I remove the page title that appears on top of every page except the front page? I’m having a hard time finding any way to remove it. I tried using css to target the section and remove it, but that just makes it blank
Hi, Thanks for contact with us. You can find the breadcrumb disable option under the theme options. If you need more information please contact us via our support page.
https://ifingerstudio.com/contact-us/Thanks & Regards
Geoport options -> Breadcrumb settings? it’s already set to off, and if I turn it on then nothing happens, unfortunately
Thanks for your information but we are not sure why it not working for you. Can you please share your development site URL it better for us to check and assist you.
Best Regards
What do you mean by development site URL? sorry I’ve not been using Wordpress for very long
Your website URL Please.
Thanks
Hi, Thanks for your information. we are still not sure why it not working for you. can you please try this CSS code. we hope it solve your problem.
First, go to your Dashboard -> Appearance -> Customize – Additional CSS and then paste the CSS code and click the publish button.
.breadcrumb-area.breadcrumb-bg { display: none !important; }
Thanks
Yes that worked. Thank you! I did display:none before, but the !important part seems to have done the trick 
You are welcome
Hi
I am facing an issue in this theme. I am unable to change the “text style and title style” in the “Single Icon Box” for “Feature Item”
Please guide how to rectify it.
Hi, Thanks for your question. Can you please share a screenshot with us about these issues. it better for us to check and assist you.
Best Regards
I need help in stylizing the contact form on home page. all the input fields including the button need to have equal width.
please suggest how to do that.
Hi, Thanks for your question. Any custom development issue is not under our theme support. if you have any questions about our theme or find any issue please let us know. we are happy to assist you.
Support Email: johanspond@gmail.com
Best Regards
Why the video button/link is not working on homepage? I have added a valid youtube link.
Hi, Thanks for your question. we just try another video URL and it works fine for us. can you please try to use the right video URL. maybe something wrong with our video URL.
Best Regards
hello, ssl mixed content issues …what do i do and am using real ssl pro and ssl mixed content plugin but still showing invalid connection not secure
Hi, Thanks for your question. Please contact us via our support email. we are happy to solve your issue within a few minutes.
Support Email: johanspond@gmail.com
Best Regards
hello, my ssl mixed content issues and am even using real SSL pro.. Kindly reply it’s urgent
Hi, Are you still facing the same issue?
Best Regards
Hello,
I really like this theme but before buying it, I have a question: How does the “track your order” functionality work? Is it connected to a database that one has to update manually or does it have to be linked to the carrier company´s software for it to work?
Hi, Thanks for your interest to purchase our theme but tracking your order system not connected to your database. we just add the tracking button so you can use any tracking WordPress plugin or insert the link to the carrier company software.
Best Regards
Hello, I have already sent you several emails to which I did not receive a reply at all, but in the meantime I managed to find a solution on my own. However, now I have an issue with Slider Revolution and your “geoportbtn url2”. Everything works until I switch to mobile version. in this case, this second button is not displayed at all, and “geoportbtn url” is still there. I´ve tried everything and nothing solves this problem. Can you please NOW answer me here? Thanks
Hi, Already replied to your email.
Best Regards
Hi Author,
How to remove the header column to be using 2 columns only and make the menu to be center? Looking forward to your reply soon.
Thank you
Hi, Thanks for your question. If you share your development site URL with us it better for us to check and assist you. if you don’t want to share your site URL here just send us an email. Our support staff checks and assist you quickly.
Support Email: johanspond@gmail.com
Best Regards
hi, the development site is http://pslm.co.id/. I would like the header menu to be longer and not two lines. Thanks for your help
Hi, Thanks for your information. We just check your issue it looks like there is some issue on your header. Are you install the latest version of the theme and plugin? There is some blank space on your header section. If you disable the header section blank space it automatically solves your header two lines issue.
Blank Space Screenshot: http://prntscr.com/udgvsd http://prntscr.com/udgx3eBest Regards
Hi team, yes I hide that part. how do i disable the header section which is blank now?
Hi, Thanks for your reply. You can disable it via the theme options under the Menu Settings -> Menu Style 2.
First, go to your Dashboard -> Geoport Options -> under the Menu Settings -> Menu Style 2 and disable the language and Tracking order button then click save changes. for more details please check the attached screenshot link.
http://prntscr.com/uesp4vBest Regards
Hi Johanspond, Thanks a lot for your help. It works. Btw, got one more questions, how to make the gap between the logo and menu to be smaller? As the gap its quite big. Thank you
Hi, Thanks for your information. It showing the gap on the menu because of your logo height. You can reduce minor space via the theme options page but it not enough. We attached a screenshot link for your references.
http://prntscr.com/ufysogBest Regards
Hi Johanspond,
Thank you for your help. I have changed the padding, and make the logo smaller as well. However, seems like the navigation menu column is too wide. Possible to make it to center? Thank you
Hi, Thanks for your reply. Everything is possible but the custom development issue is not under our theme free support. If you need any customer support please contact us via our support page.
Support: https://ifingerstudio.com/contact-us/
Best Regards
