821 comments found.
Hi, wp bakery front end editor is not working, it doesn’t let you edit texts. I updated all plugs and theme with the latest version and still not working, even with js composer. I already check plug by plug and nothing makes it work. What could it be? Thank you.
Hi,
Please write an email to frank@thememove.com with your site admin’s credentials, I’ll check for you.
Thank you I already did, hope you can help.
OK
Hi! Do you guys have any date for next version? Last one was 10 November 20 and like my friends here, we’re facing issues regarding compatibility of theme and plugins / WP 5.6 . Thanks
Hi,
We are going to update Structure soon. Please wait. Thank you!
WPBakery backend editor doesn’t work with the new WP update, I just see the shortcode in normal editor. I have installed Jquery Migrate and gutengberg is disabled. (all my other websites work)
Hi,
Please follow this instruction: https://prnt.sc/w3kz5p
On WordPress 5.6 (jQuery 3.5.1), when jQuery migrate is disabled, there are errors in the browser console related to /js/waypoints.min.js and /js/jquery.stellar.min.js. These must be fixed before WordPress 5.7 is released.
Hi,
It’s not a problem, you just activate the plugin to use the site.
Regards,
TM
Hello, how do i translate All projects to some other language? Loco Translate doesn’t pick up the string..
Hello
Can you share a screenshot of that text so we will help you check it?
Thanks
Thank you. Here’s a screenshot: https://snipboard.io/0Ctv8k.jpg
Hi,
You can find them in Grid setting: https://prnt.sc/vxvyig
Thank you!!
You are welcome.
hi, I activated the mega menu feature. and i added it as a sub-menu. Mega Menu looks right in desktop mode, but no mega menu is visible in the mobile menu. how to fix?
Hello
Please submit a ticket in our support system then we will guide you set up the mega menu on mobile.
Thank you.
hi, how to change “Our Store” title in single product
Hello
You can edit your product and go to Product settings option section to enable product title in the product page instead of default title of shop page.
Thank you
In this theme you can customize almost every color…but not the hover color on projects and news. Weird. I mean I can with CSS using ”!important” but that’s not the best practice.
Hello
If you can use the Css code to change the theme styling, just keep that way to do.
If you neef any help, please submit a ticket in our support system then we will check it for you.
Regards
Yes unfortunately I will have to open it…I would love to have Header over content. Using “Customize” as Theme Settings is not the best in my opinion, I prefer when themes provide a Core where you have Theme Options there.
Hi,
Theme allows to choose custom header style and color schema for page here: https://prnt.sc/vcz7y5 so, if you use these options, theme will not take settings in customizer.
Regards,
TM
hello, I want to ask why my website is not responsive on mobile? it looks the same as on the desktop. I mean every column. https://sewabusinfo.com/
Please write an email to frank@thememove.com and provide your site admin’s credentials, I will check it for you.
I am in a problem . I update wordpress 5.5.1 . them WPBakery page builder not working. Kindly help me
Installed “jQuery Migrate Helper” then showing two problems wp-content/plugins/js_composer/assets/lib/waypoints/waypoints.min.js: jQuery.fn.load() is deprecated
/wp-content/themes/structure/js/jquery.stellar.min.js:2:3943): jQuery.fn.load() is deprecated
How to fix this error ?
Hello
Just igrone the warning message. It will not affect on any theme functions.
You still can use it normal.
Thanks
its use to work great with elementor for 2-3 years but now you done something to the theme css and now I got screwed
Hi,
Structure is using WpBakery Visual Composer, not Elementor. So, I don’t get what happened with your site? What do you need for help?
Hello,
When will you guys release an update on the theme? I purchased the theme 2 months ago and The WP Bakery plugin is now vulnerable and needs to be updated ASAP. I don’t want to spend another $60 just on this plugin since I am assuming you guys would take care of major important security updates with the plugins you provide.
Let me know. Thanks.
We are checking the update version of plugin to make sure it doesn’t cause any issue. If you need it asap, we can send the link for you to download. You also can create a support request at https://thememove.ticksy.com – we will check your site to fix any issue you’ve met.
What can I help you?
hello,
I’m having trouble with a navigation anchor. If I have more than 02 anchor. works only 01.
Hi,
I’ve tested on our demo and it’s working fine. In this case, please write an email to frank@thememove.com and provide site admin’s credentials, we can help you to check it.
Regards,
TM
Hi,
I have used structure theme in one of my website and unfortunately my website got hacked few days back. So I am uploading fresh copy of everything (theme & plugins). I used version 5.3 of structure theme, so please provide me a full copy of version 5.3 . Looking forward for your quick reply.
Thanks
You can download the new theme package in your account > Download section.
Regards
Hi, with the last WordPress update 5.5, WPBakery is broken and I have installed recent updates of the template, but still not working. Is there a way to fix it?
Hi,
Please follow this instruction first: https://thememove.ticksy.com/article/16278/ if you still get the issue, you can contact our support team at https://thememove.ticksy.com
Regards,
TM
After updating to v6.9.4 the social media icons, and other icons are gone again. Help!
Hi,
Please follow the instruction here: https://thememove.ticksy.com/article/16278/
If you still got the problem, you can contact my support via frank@thememove.com and provide your site admin’s credentials for further help.
Thanks but it didn’t work. Will contact..
You are welcome.
hi i’m trying to import the demo contents using the structure importer and the wp migration plugin (reading from what u have suggested to other user in the support center) but none works, my support is expired so i cannot submit a ticket, can you please help
Please provide your site info to my email linhdo@insights.is so i will help you do that.
Thanks
I have bought this theme a year ago therefor my support has ended. However, while trying to install the demo content it fails. Website tries to contact vietcao.local to download demo content. That website is not available so this is a problem on author’s side. I am not willing to pay another 40 dolars to renew the support since this is a problem on their website. I do hope that it will be fixed soon.
Can you share the site info with an admin account to linhdo@insights.is then i will import the demo data again or you can just replace vietcao.local to structure.thememove.com for the image links.
Thanks
Error while importing demodata:
Wed Jul 08 10:45:43.173737 2020 pid 24516 PHP Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in //wp-content/plugins/thememove-core/import/thememove.importer.php:2122\nStack trace:\n#0//wp-content/plugins/thememove-core/import/thememove.importer.php(2047): TM_WP_Importer->fetch_remote_file(‘http://vietcao....', Array)\n#1 //wp-content/plugins/thememove-core/import/thememove.importer.php(1753): TM_WP_Importer->process_attachment(Array, ‘http://vietcao....')\n#2 //wp-content/plugins/thememove-core/import/thememove.importer.php(1099): TM_WP_Importer->process_posts()\n#3 //wp-content/plugins/thememove-core/import/thememove.importer.php(1028): TM_WP_Importer->import(’/var/www/isp_de…’)\n#4 //wp-content/plugins/thememove-core/import/run.importe in //*/wp-content/plugins/thememove-core/import/thememove.importer.php on line 2122, referer: http://asm.dekosait.ru/wp-admin/admin.php?page=tm_import_page
What is the reason?
Hello
The support system is still working well.
Please kindly try to submit new ticket again.
Thanks
From Russia I was able to connect only through the TOR …
Ticket created.
We will check it as soon as possible.
Regards
