821 comments found.
Hi, good morning, I have installed the new version of the Structure template, after updating wordpress, php 7.4 and plugins, but unfortunately the main menu appeared under the foother and I can’t remove it. ( And also the top bar is vanished) Furthermore, the icon for scrolling the page and for reading news on the home page has disappeared. Could you helpme to check how solve please. Thanks. Best regards -DF
Hi, please contact our support team at https://thememove.ticksy.com
hi, I did yesterday, but no one answers me 
Hi, we were in our holiday, today we’re back, my team will reply to the ticket soon! Thanks for your patience.
I am missing the ‘Customizer’ option in the backend of WordPress. Any ideas?
Hello
Please install this plugin to fix it if possible.
https://wordpress.org/plugins/classic-widgets/Thanks
still missing the Customizer options… i am trying to edit the header and footer of the site
In this case, please open a support request at https://thememove.ticksy.com – we’ll check for you
Hi, does the theme have AMP compatibility? Which plugin would you recommend?
Hello
We has not been tested with any AMP plugin yet.
You can try some plugins in this list if it meet your requirements
https://www.searchenginejournal.com/best-amp-wordpress-plugins/340339/Regards
Hi it is safe to update to wp 5.8? ty
Please wait for the next update, this version brings some conflicts
Hi, how do I choose other homepages?
After import demo data, you can go to Settings > Reading > Homepage section to choose other hompages.
I’m editing some stuff in Slider Revolution, but when saved it shows the Error: Ajax Error!!! error
how do I resolve this issue?
Did you upgrade server to meet our requirements for the theme?
Please write an email to linhdo@insights.is then i will help you check it closer.
Regards
Hey Frank, Fatal error all over the place – Theme, Projects and VC seem to be the cause. I have sent you an email with the details. Many thanks Sam
Hi Sam,
I helped you update the site.
Hi, website is still down and requiring a VC update,
Got it – thanks. Can you please advise on the issue. Our website has been down for 3 – 4 days and business has suffered losses because of this. Is there anything we can do in the future to avoid this?? thanks
Hello
When updating the system, you should update both theme and all require plugins to make the site work best.
Regards
Quick pre-sale question, does your theme support one-page?
Hello
Yes, you can create one page layout as well.
Regards
hi i’m using wpml. On the woocommerce product category page, the default language sidebar is displayed properly, but the second language sidebar does not appear. what is the reason of this?
I am struggleing with changing the icons from the grids. How can I do that? Thank you.
When i check the website on my mobile, no menu is showing up at all.
Send me your site’s URL, I will check.
Hi, sadly there is a fatal error: The woothemes plugins “testimonial” and “projects” cause fatal errors. I already installed your newest update, but it didn’t help. Failure messages: “Fatal error: Uncaught ValueError: Unknown format specifier “a” Can you please help?
Please send me your site admin’s credentials to frank@thememove.com – I’ll check it out.
Hello!
I can not access the demo anymore under https://structure.thememove.com/building-company/
Do you have a new link???
Thanks!
We will fix it immediately.
Regards
Hi. The WP Bakery Page Builder plugin has decided to not want to update via your page /wp-admin/themes.php?page=tgmpa-install-plugins and it says it requires a license. I have to be able to update it with a license of your theme. Have you noticed this issue or is it just me? I wouldn’t bother you about any other problem without having active support with you, but I have to be able to update the theme and its plugins without support. Regards.
Please send an email to me: frank@thememove.com – I’ll send the latest version of this plugin for you.
Thanks, I sent now.
Thank you!
The selection around the menu is not displaying correctly and even icon are not. Please see the attached URL for screenshot.
https://i.ibb.co/pJ9ZP4b/problem-1.jpgI checked your post on https://thememove.ticksy.com/article/16278/ and even that plugin didn’t fix this issue.
Hello
That issue has been resolved in newest theme version.
Please update theme and all plugins then check it again.
Regards
hello,can i save a template for the project detail that i choose it ,and my client can only fill the data into the template?
Hi,
You can save template as this instruction: https://kb.wpbakery.com/docs/learning-more/templates/
hi ,thanks for the clarification, but please i still need one question before i purchase the theme, you put:6 months support from ThemeMove, but after this 6 month i can take the update right? and what about the Bundled plugins license,? it is life time license right?so i can always update them? thanks
Hi,
- You can get the update for a lifetime.
- Bundled plugins mean you don’t need to purchase to use, there is no license needed. We will update the plugin with the theme, you can read more here: https://thememove.ticksy.com/article/13950/
Hi, How do I get the wpml flags to appear in the same line as the contact details and social media in the top bar. I have tried all the widget options but I cannot get the desired result
After purchasing WPML plugin, and then you use it to translate the theme, you’ll get it: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/
I have the same security issue with the WP Bakery Plugin needs to be updated. I have version 6.6 theme with no option to update. I have three unused licenses for WP Bakery but no Licence tab (blocked).... Hm…
We will update the plugin soon. Thanks!
If you need it urgently, please write an email to frank@thememove.com – I’ll send it to you.
Hello. I want to update from version 5.3 to more current. The guide indicate that first I should export theme settings but I can’t found this option. How export settings theme before update it?
Hello
The best way to do is contact the hosting provider to help you make a backup file of your site.
In case there are have any problem, you can restore it with the backup file as well.
Thank you.
Hi, it is not necessarily a support issue. I just want to know how to turn on the function that the main body “covers” or the footer while scrolling up, it then appears. So that was actually set on a website for a long time, but it has not worked for a long time.
Hello
Our theme does not support that layout yet.
Regards
But it was, or?
You should use custom code or CSS to change. If you need it, I can help you, please write an email to frank@thememove.com and then CC to linhdo@insights.is
Whenever I scroll a page, I see this is the browser console:
[Intervention] Unable to preventDefault inside passive event listener due to target being treated as passive. See https://www.chromestatus.com/features/6662647093133312 wheel @ smoothscroll.js?ver=5.5.3:298
This is still on WP 5.5.3 (jQuery 1.12.4-wp).
It’s fixed. Thanks for your comment.
Just updated to 6.9.9 and the problem persists (yes, I cleared all caches)
You can see the issue on https://www.buildandpest.com.au/
Sure, this removes the errors, but also the functionality. Assuming there’s a reason smooth scrolling is part of the theme, it should still work.
In this case, please contact our support team at https://thememove.ticksy.com – they will check to fix for you.
