23210 comments found.
hi, How do I fix the search button
https://hizliresim.com/XKyFzdHello, @drcslm,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .searchform {
max-width: 385px !important;
}
Regards, P-THEMES.
Hi,
Is it possible to hide the header on scroll down and show on scroll up?
Thanks!
Hello, @ContentBridges,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
No problem, thanks!
Thanks for your understanding.
How to align center the product name and all elements under product photo
Also how to move the “Add to cart” icon to the left side after “إضافة الى السلة” word
https://postimg.cc/5Xg2WmfHThanks
Hello, @Organd,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.rtl ul.products li.product-col .product-content {
text-align: center !important;
}
.rtl .products-slider.products li.product .add-links-wrap {
text-align: center !important;
}
.rtl .products-slider.products li.product .add-links-wrap .add-links.clearfix a.viewcart-style-2.button.product_type_simple.add_to_cart_button.ajax_add_to_cart:before {
float: left !important;
margin-right: 5px !important;
}
Regards, P-THEMES.
Thanks alot, its worked.
Now how to align center the rating stars in the WooCommerce products.
Also how to change the background color from white to another color?
I have all my products Pictures PNG transparent.
https://postimg.cc/rRdBy3KpThanks
Hello, @Organd,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.star-rating {
margin-right: 100px !important;
}
Just checked your site now and all the images background is already white, check this screenshot: https://postimg.cc/d77TJNDR
Regards, P-THEMES.
I have electronics components shop, I searched font awesome icon but not found a single useful icon for my menu item. Please tell me step by step process to use my own .png icons.
Hello, @naurej,
No, Sorry to say that but you can not use the Custom Icons for Menu, you can only use the FontAwesome Icons for Menu as this is the default functionality of the Theme so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Dear Team,
my site error after i update wordpress late version,
Please help
Hello, @imambudianto5,
Please do the following debugging processes one by one I am sure your issue will solve.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
V|. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I want to purchase this theme but I have two questions. 1. Does it come with the elementor builder plugin or I have to get elementor separately? Also, if it does not come with the plugin, can I use the full features of this theme without paying for an elementor license or I have to have full access to Elementor before gettin to access the full theme capabilities?
2. Does the package come with a language translator plugin or i have to get that privately?
Hello, @fdpages,
First of all, thanks for showing your interest in Porto WordPress 
1. With all the Themes on ThemeForest you will get the Free version of the plugin and yes you can use all the Theme features with that Free version of the plugin bundled with our Theme but if you want to use the plugin Premium features like premium elements or templates then you have to purchase the Premium plugin seperately and this is Envato policy and wrih all the Themes on ThemeForest.
2. If you want to translate your site in any single language then you can use Loco Translate plugin and if you want to translate your site in Multilanguage then you can use WPML plugin as well.
Regards, P-THEMES.
Hello,
Is everything ok with translations after latest theme update? In many cases (wishlist, cart, checkout pages) – I cannot translate buttons and other texts to other than EN language. I hadn’t that problem before an update.
Hello there,
I have to add that I cannot translate many strings even after 02 November 20 update.
Hello, @kliudziau,
I have just tested at my end and it is working perfectly fine, please see the below given screenshot and please make sure that you have translated the strngs properly or try to delete the old translation files and create the new one I am sure you will not finds this issue anymore.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Cart page type 1 looks ok to me as well. But cart page type 2 unfortunately not. I’m not asking for suggestions to me how to fix it. Just please check if everything is ok on your side.
Hello, @kliudziau,
Yes, Cart page version 2 also working fine at my end.
Regards, P-THEMES.
Hello to all,
I am here with an announcement…
We have just released an update now on (02 November 20) in which we have solved the My Account Translation issue, so please download the Theme files again by Login into your Envato Account >> Downloads and reupdate the Theme on your site and then try to translate My Account Strings in WooCommerce Language files it will work for you:
Thank you so much to all Porto Family Members for your patience on this and we really appreciate it, Hope you all are Enjoying the latest Porto WordPress updates.
Thanks to all, Regards P-Themes.
Hello Team Support,
Please find my ticket #105697, issue on configuring menu bar color. Really really need your help quickly..
Thank you
Hello, @polastudio,
I have just confirmed from the support department and they said that they already replied to your support ticket #105697 so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Warning: is_readable(): open_basedir restriction in effect. File(D:\InetPub\vhosts\xxxxxx.com.pk\httpdocs/wp-content/plugins/D:/InetPub/vhosts/xxxxxx.com.pk/httpdocs/wp-content/themes/porto/inc/admin/ReduxCore/languages/redux-framework-en_US.mo) is not within the allowed path(s): (D:/InetPub/vhosts/xxxxxx.com.pk\;C:\Windows\Temp\) in D:\InetPub\vhosts\xxxxxx.com.pk\httpdocs\wp-includes\l10n.php on line 669
Please help me how to fix this error pLEASE
Hello, @WebArtSolution,
Please do the following debugging processes one by one, I am sure it will help you in solving your issues, and if not then please once contact your hosting provider on this issue as this seems to be your server issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase a support extension to get further support? Your 6 months of support period is expired on 16/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Progress Bars Shortcodes not working at all, any tutorial or video to make it working?
Hello, @Organd,
I have just tested the same element on my test site here and it is working perfectly fine at my end:
http://hubdatasolutions.com/pearl/porto/global/test/
And sorry to say that but we do not have the description documentation for the elements but you can check all our elements designs here:
https://www.portotheme.com/wordpress/porto/shortcodes/
And for using the Progress Bars element, you can edit it and change anything as per your requirements:
Regards, P-THEMES.
Dear Team,
I am facing the following issue:
When non loggedin user add’s the product to cart, it is getting added to mini cart properly. But when non loggedin user clicks on View cart button or view cart link from mini cart, the user gets redirected to homepage instead of cart page.
The user who is loggedin to website is able to view the cart page properly.
I have configured the woocommerce page in advance tab of woocommerce setting as follows:
Cart page: Cart Checkout page: Checkout My account page: My Account
My ticket number is #105735. It has been more than 21 hours i have raised the ticket. Requesting you to help me to resolve the issue at earliest as we are having launching schedule this week.
Thank you.
Hello, @mefreesupport,
First of all, Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And I have just confirmed from the support team and they said that they already replied your support ticket, so please check your support ticket reply and reply to your support ticket accordingly and please do not ask here for the support tickets.
Regards, P-THEMES.
Hi Porto
Kindly address Ticket #105683
Thanks.
Hello, @Peaceonearth,
I have just confirmed from the support team and they said that they already replied to your support ticket #105683with a proper solution, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
I am having issues with the floating filter menu (presumably on the boxed layout?) There are two issues when I am using “horizontal filters 2” and one with the panel in general.
1) the sticky/floating filters menu that appears when you scroll down on a mobile/responsive screen is not contained within the boxed layout – it fills 100% of the screen, not 100% of the layout, like the sticky menu does. You don’t notice on a true phone, but on a tablet / resized computer window, it’s noticeable; https://tinyurl.com/yxucu7n2
2) when you click open the filter menu, there appears to be no close button and clicking outside the box does not close it like it does with the regular side panel menu. The only way it will close is when you click on the “filters” button. https://tinyurl.com/y2nctzqq
and 3) this is technically an issue I’m having both with the filters panel and the menu panel. When they are open, the sticky menu compresses itself down into a squished up version that doesn’t fill the screen/box. I have a site backup running Porto 5.4.6 that isn’t experiencing this problem. https://tinyurl.com/y2nctzqq (filters), https://tinyurl.com/y38nvze7 (menu) and old site without the problem; https://tinyurl.com/y5j2ep52 (5.4.6)
Hello, @AlexBCadillac,
1. Your site is on Maintainance Mode and I am not able to check it on your site while it is working fine on my test site with Boxed layout, so please turn OFF your site Maintainance Mode and share the URL of the page on which the issue is so that I’ll check it for you.
2. Yes, This is the default functionality of the Theme and this is how it works, you have to click on the “Filter” button to open/close the sidebar on Mobile.
3. Again your site is on Maintainance Mode and I have to check it for you on your site so please share the URL of the page and also turn OFF the Maintainance Mode.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 01/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
My bad, sorry! I forgot to turn off maintenance mode – here is the category page; https://pecomics.ca/c/rpgs/dice/
Honestly, if there’s just a way to turn off the sticky function for the filter bar, that’d be fine too. I’m not sure how to do that though
Hello, @AlexBCadillac,
1. I have just checked your site now and it is working perfectly fine at my end on my personal mobile phone and here is the screenshot: https://postimg.cc/9wmjJgk5
3. Again just checked your site on my personal Mobile Phone and this is how it look likes: https://postimg.cc/qgvJczHt
So this is not our Theme issue this seems to be the cache issue or your device issue, try to clear the cache or change the device and check back.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 01/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
As I mentioned in my first comment, it looks fine on a phone, but not on a tablet or responsive layout, which is where I’m having the issue. I have definitely cleared my cache
Hello, @AlexBCadillac,
Please try to use the below given CSS code under Porto >> Theme Options >> Skin >> Custom CSS and check back.
@media(min-width: 600) AND (max-width: 1200px){
#header.sticky-header .header-main.sticky {
right: 0 !important;
}
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 01/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, thank you, but unfortunately it didn’t work – I tried it in my style.css, in the theme options and in the customizer and none of them worked (I did clear my cache). Is there a way to just turn off the sticky function for this bar? I have a feeling it’s probably some conflict in the customization I did and I’m not sure where to begin looking for that – turning it off is probably the simpler solution.
Hello, @AlexBCadillac,
That above provided CSS is working fine on your site for me, and you can turn it OFF from Porto >> Theme Options >> General and turn OFF the “Show Sidebar in Navigation on mobile” and for Mobile Menu, You can change it from Porto >> Theme Options >> Header >> Mobile Panel and change Mobile Panel Type as “Default”.
And I am sorry if still you need help then purchase the support extension first and then contact us via our support system with your site WP-Admin Login details.
Regards, P-THEMES.
Hi – that didn’t really end up doing what I was looking for it to do, so I think I’ll just do a different filter setting and work from there. Thank you for your help all the same – sorry I can’t purchase the support extension, it’s nearly $60 CAD and that’s pretty out of my price range at the moment.
No Problem. Thanks for contacting us.
Hello, when I active the theme, it shows: Warning: Illegal string offset ‘domain’ in /www/wwwroot/terrariumsgarden.com/wp-includes/l10n.php on line 670
Warning: Illegal string offset ‘context’ in /www/wwwroot/terrariumsgarden.com/wp-includes/l10n.php on line 674
Warning: Illegal string offset ‘singular’ in /www/wwwroot/terrariumsgarden.com/wp-includes/l10n.php on line 677
Warning: Illegal string offset ‘plural’ in /www/wwwroot/terrariumsgarden.com/wp-includes/l10n.php on line 677
Hello, @gg263,
This is not our Theme issue but this is the WordPress Core warnings, If you check the warnings path carefully it is coming from the WordPress Core files.
Please read the below-given threads and articles and try to contact your hosting provider on this issue:
https://stackoverflow.com/questions/60506431/wordpress-warning-illegal-string-offset-in-multiple-places
https://wordpress.org/support/topic/error-en-instalacion-de-plugin/
https://wordpress.org/support/topic/php-warning-illegal-string-offset-filter/
https://errors256.rssing.com/chan-13525254/all_p19.html
Regards, P-THEMES.
Cart and Checkout pages are not looking right. How to fix this? See image https://ibb.co/b36b1P0
Hello, @Jettools,
Please go to Porto >> Theme Options >> General and change the Breadcrumb Layout as Boxed and check back your site after removing the browser cache.
Sorry for the inconvenience but you are right, we have updated the design of the Woo pages in our latest update of the Theme.
Updated: the design of Cart, Checkout, Order Complete, Wishlist, Myaccount, and Login pages are Clearly written in the changelog: https://postimg.cc/rzTCzDY1
So this is the default design now and you can change it using Custom CSS as per your requirements.
Regards, P-THEMES.
I did that but it didnt solve the problem. Checkout and Cart pages breadcrumbs are still not looking correct. When i go to theme options everything looks correct as in this image: https://ibb.co/LPLBc10 but after saving my cart and checkout pages are still looking incorrect like in this image: https://ibb.co/qdrMNTd
Hello, @Jettools,
Please contact us via our support system with your site WP-Admin Login details so that we will check it for you.
Regards, P-THEMES.
How to solve the registration issue? I’m getting “Purchase Code is not valid!!!” error message Purchase date : 2020-11-01 13:40:00 UTC
Hello, @ki-themes,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
No worries, it was a temporary issue. After an hour, I was able to register the theme. I believe the system does work with cron jobs to get the latest updates/changes from Envato or some other issue.
Sound’s Great!!!
Please, disable my Purchase Code.
Hello, @tex02,
I am not able to find your purchase code in our DB with your Envato name, so please share your purchase code with us via our support system so that we will check/verify and reset it for you.
Regards, P-THEMES.
Hi, on mobile the Avatar (image) doesnt show up in the comments section. I want them to show up. What must i do? Tanks
Hello, @muratsiz,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache.
@media (max-width: 575px){
#reviews .commentlist li .img-thumbnail {
float: inherit !important;
}
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 14/12/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello. I bought a theme. Used it on one domain, then deleted it. And I want to use it on another domain. But on the new domain, the Purchase Code does not make the theme active. This is due to the fact that it was on a different domain. I am not planning on using two copies. I bought one copy and will use one copy. However, I want to change the domain of use. Is it possible?
Hello, @mig-ua,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
