353 comments found.
Activate theme copy not working. When I put in code and an email nothing happens. I’ve been trying for hours. URGENT ! I’ve submitted a ticket also with no reply.
Hi there,
Could you please provide us with your request ID so we can check. Maybe this article here can help you as well.
We hope this helped.
Support
Elated Portfolio part of
Qode Interactive
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No non of that helped, already went through docs. My ID is # 81519
Hi there,
Thanks, we do see that your request got responded to so please continue the conversation with our support agent as they can help you and investigate any issue on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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i bought the theme few days ago and originally thought i would use it for one of the domains i have but decided against it. I forgot about registration of the license and deleted my WP installation from the original site. I need to release license from that site so i can use it for the different url instead. How can I do that
Hi there,
Thanks for writing in!
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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The theme isn’t visible on safari when the solene core plugin is active. When I deactivate the required plugin, coding appears. I also had an issue with the portfolio section (I sent a message two days ago with no reply) I was able to delete and build this section myself which defeats the purpose of a purchasing the theme.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I am lookingfor a theme that fits; I would like to know (and see) if (how) you can obtain this image overlapping effect: https://www.cavalleri.it/uomo/ Thank you very much.
Hi there,
Thanks for taking an interest! You can see all our theme features presented on our website demo, as we are not quite sure which overlapping image you refer to, please provide us with a screenshot.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello! Please help with Portfolio list. I’ve already created request #78489 on helpcenter
Hi there,
Agent has been informed, your request will be answered as soon as possible.
Support
Elated Portfolio part of
Qode Interactive
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hello! I’d like to install your theme on my other subdomain to diversify 2 different types of my photography portfolio. While trying to register the theme I receive a message “Code is already registered for other domain”. It’s used on children.olipoli.com subdomain – and I’m trying to use it on portrait.olipoli.com. Can you help with that?
Hi there,
Could you please submit a request at our help center and our support team will be happy to help and explain everything.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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I want to ask something thorugh the Qode Help Center but when I tried they tell me that the purchase code is invalid ¿?
Hi there,
We do see that you have verified your account so please submit a request at our help center and our support team will help you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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What To Do When The Mobile Menu Dropdown Is Not Working ? Seems that this issue has not been solved yet. ” We are planning to roll out a fix for this issue in future updates.” Your Version 2.2.1 – October 13th, 2020 did not solved the issue. Android and Iphones does not show the the 3 small lines.
Hi there,
Could you please provide us with your website URL so we can check this.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I have submitted a support request 2 days ago and still haven’t received a reply. I also need to get my code de-registered as I have moved my site and the URL has changed, but did not de-register my code before doing so.
Hi there,
Thank you for reaching us!
Once we check we can see that your request has been handled. If you need any further assistance please keep the conversation with our support team.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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I have to contact you – again. Cause I can’t get in touch with the support ! I have purchased support for the Solene theme but it is not showing up under supported items when I try to submit a request.
Can you fix that please ?
/Anette
Hi there,
Possibly you have not selected the correct theme profile (Elated).
So please try it once again to submit a ticket https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket to our help center https://helpcenter.qodeinteractive.com/hc/en-us and one of our support agents will assist you.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hello can you answer me to ticket #74342 it’s urgent !!! it’s too long i can’t wait please!! thanks
Hi there,
Once we check we do see that our agents has responded so please continue the conversation with them in order to solve your issue.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hi there,
Thanks for writing in! You should know that there has been an update of the theme that did fix the Instagram API issue, as well as we have now corrected this on our demo website, so you can go ahead and check those pages now.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Thank you so much for your answer. One last question: can I use the same license on the live site and in the meantime use it on the local site or on a staging site in the same domain? This would be important for testing on the local site (or staging site) and then transferring them to the live site. Thanks
Hi there,
Yes, this is possible for sure.
Do not hesitate to ask for any additional questions you might have.
Support
Elated Portfolio part of
Qode Interactive
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Hi, thanks for your reply. This is really my last question before buying your theme: on the same site is it possible to have an home page with an header and an internal page with a different header? As in this example: this is the home page: https://solene.qodeinteractive.com/ – This is the inside page, with a different header: https://solene.qodeinteractive.com/photography-studio/ In short, 2 pages with 2 different headers. Is this possible on the same site? Thanks in advance
Hi there,
It is for sure, you can set your Header layout within our Global theme options, however the same options are located on every page. So if you set them differently on the page they will overwrite the options that are globally set and that particular page will have different header layout.
We are here if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi, thank you very much for your helpful reply. You convinced me, today I will buy your theme Solene. Best regards. Mauro
Hi there,
Glad we could help Mauro. 
Support
Elated Portfolio part of
Qode Interactive
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Hi there, I am continuing to work with your theme Solene. I bought it a few days ago. Now I have found that Instagram feeds disappear after 1 hour. Then I have to go back to the Solene Options -> Social Networks and then disconnect the Instagram businness account. Then I have to reconnect the account, and the Instagram feeds are back to work. But after another hour they disappear again. Maybe I need to enter some number in the field “image cache time” on the Solene Instagram Widget?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi there, thanks for the reply. I submit the ticket two days ago but no one has responded so far. For the long response times to tickets I don’t think you can blame Covid-19.
Hi there,
Sorry to hear this, our team is working really hard on answering all requests. We have located your requests and can see that they have been responded to. So if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hello, there is a lot of days i wait for a solution . Import demo doesn’t work, i can’t register my theme with my purshase code, it tell me please wait and it doens’t do nothing. I do all , i put the good system info and all there talk in articles documentation. But it doesn’t work!!! It’s urgent i can’t wait again. Please help me quickly. Thanks
Hi there,
We do see that an agent has been assigned and will for sure answer your request.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Please can you see ticket on support i sent you yesterday. Please help me it’s urgent !! Thanks!
Hi there,
We do see your request has been assigned and will for sure be answered soon.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hello there!
I wanted to know what is the font you used for the logo and names?
Many thanks for the great theme!
Hi there,
Thanks for writing in!
The font is Tuesday night font.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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After installing the theme I find myself already included Elementor and can I use it completely on the whole theme without having to resort to WpBakery? Have the problems I read about installation and Instagram been solved?
Hi there,
Thanks for writing in! Please note that the theme can be used with Elementor as well.
Native import method comes with WPBakery, so when you run import tool you will get WPBakery content, however, you can switch to Elementor and use it instead, all the same, shortcodes are included as well and you will be able to create your content using Elementor and our themes shortcodes.
When it comes to Instagram this has been resolved and an update released already.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Bought this lovely theme, but it has lost its home page formatting (2-portfolio columns display) on a simple image replace, using WPBakery editor. No settings were changed, only pictures substituted.
I don’t think it truly works with this editor. Anyone else experience this?
Hi there,
Thanks for writing in!
Could you please explain this a bit more, as well a screenshot and your website URL would help a lot to see what might be the cause of this.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Falling out of alignment: https://aimeedelalande.photography/?page_id=17 the demo: https://prnt.sc/v4mcul our site: https://prnt.sc/v4mgod Tried using same size photos, adjusting padding on portfolio masonry gallery display… no go. No control.
Hi there,
We do see that your images has the size of 2028 × 2560px original size, so please try to add those images with the same size in our demo which are 800 × 979px. We do see that you are mentioning that you have done this, but please try it out once again so we can check this.
Also do see that you have changed the padding for the Portfolio masonry gallery, and the original one would be 190px 7% 0px 0px within the single Portfolio page, as you can see on our screenshot here.
Keep us updated on this please.
Support
Elated Portfolio part of
Qode Interactive
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Hi – I know there’s been a delay here…
but I’ve tried and gotten all the picture sizes down to the required 800×979px… you were right, they were not the right size… yet I’ve done this and cannot get it to respond to look like the demo.
Please have a look – as you have access and help us understand what we’ve done wrong.
Thanks,
Lisa
Hi there,
Please, if you need any further assistance on this and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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is it compatible with wpml? how do i do it multilingual?
Hi there,
Thanks for taking an interest!
All our themes are compatible with WPML and you can read more about it here.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi, suddenly a white space appears above menu and i don’t know how to fixed. I tried to several settings but nothing happens.
alexiskoumaditis.gr
Thanks
Hi there,
You can try to reduce the height of the Header in Solene Options > Header and set it to 90px instead.
Also you can always add this code to Appearance > Customize > Additional CSS
.eltdf-page-header .eltdf-menu-area {
height: 90px;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Thank you very much!
Hi there,
Glad we could help!
Support
Elated Portfolio part of
Qode Interactive
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Hi! I would like to ask about plugin compatibility with this theme. If I purchase the theme I would use WP Rocket for speed optimization website, plugins for security, Smush Plugin to compress some photos, Typing Effect Plugin and some for marketing. Is the theme compatible with the most of the plugins? Loading speed is very important for the site I would make from this as well as the speed update when making changes as I had a bad experience with that unfortunately. Thanks in advance!
Hi there,
Thanks for taking an interest!
Well all of those plugins are third party plugins and please understand that we can’t guaranty compatibility with those plugins since they have not been tested with our theme. You can always test this on your end for sure.
Thanks for understanding.
Support
Elated Portfolio part of
Qode Interactive
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Thank you for your prompt and honest reply. Have a great day!
Hi there,
We are here to help always!
Support
Elated Portfolio part of
Qode Interactive
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I just purchased your theme and I’m trying to submit a ticket in your helpcenter but keep getting an error message, is your site down?
Hi there,
We might have had a minor server issue. Please try again. If you still can’t submit a request, you can send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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I downloaded and installed the demo but it looks different than the original (everything on a weird column) and I can’t customize it
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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