Hi,

Could you send us a mail via our profile with site url for us to help check what’s happening.

Here’s profile link https://themeforest.net/user/imaginem

Thanks

Hi,

Kinetika is already WordPress 5.6 compatible.

If you use a caching plugin then it could be caused by old cache. In that case you’ll need to purge cache and also delete browser cache if it persists to isolate caching.

If this still doesn’t work then we’ll need to check why this is happening for you. You can send us a mail via profile for us to check and help.

Thanks

Thank you very much! The person for who I build this website alos asked me if it was possible to pu the logo totaly on the left and the text of the menu on the right, but really to the edges of the screen instead of being normalized on the middle, would this be possible too?

Hi,

You mean the Left logo with logo and menu reaching the edges.

Yes, we can help with that too. It will require a simple CSS addition.

Thanks

Yes, that’s it! Thank you very much!

hello, sent you an email 3 days ago, still waiting on a response! thanks

I’ve solved the issue. It was my Chrome that was for some reason telling me the site was updated. I switched to Firefox and was able to update the theme through the Envato plugin, and then updated the site plugins and I’m back up and running.

Good to hear. Let us know if there’s anything you’d like for us to check.

Thanks

Hi,

Could you ensure you have also updated the themes bundled plugins which will be in notice. You can also find those in wp-admin > Appearance > Install Plugins.

If you aready did update those and still see issues then you can send us an email via our profile https://themeforest.net/user/imaginem

Thanks

Hi guys,

I’ve done all the steps you suggested me in your very useful post. Unfortunately the problem still persists. I will try to send you an email via your profile or by using one of the latest communications between us.

Thank you again and regards. Antonio

Excuse me, since I couldn’t find your email contact, I used an address used with support previously, but the email has been rejected.

Could you send me an email address or tell me where I can find it?

Thank you. Antonio

Hi Antonio,

We did not get your email.

Could you send us an email via our profile https://themeforest.net/user/imaginem When you send us a message from the form in that page it will come to our email. It’s likely caching if everything was updated. We can help correct this for you.

Thanks

Hi,

Sorry to hear about the trouble.

The error you described can only happen if you did not update the theme properly.

Did you ensure the bundled plugins were updated as well. You’ll find those in wp-admin > Appearance > Install Plugins

This needs to be done after updating the theme, which can be updated using Envato Market plugin ( Options 3: ) in the following link https://envato.com/blog/install-themeforest-wordpress-theme/

Also purge cache if you use a caching plugin or webhost built in cache, delete browser cache and reload the page to rule out caching.

If it still doesn’t work then send us an email via our profile for us to check why this is happening. https://themeforest.net/user/imaginem

Thanks

Hi,

Sorry to hear about the trouble.

If you upgrade WordPress to latest then you’ll need to update the theme as well. Recent WordPress 5.5 came with a lot of changes so if you use an old theme with new WordPress then it can cause problems.

Make sure to update the bundled plugins in notice as well.

If you still see issues then send us an email via our profile https://themeforest.net/user/imaginem

We’ll need to check what’s happening.

Thanks

Hi,

Sorry to hear about the trouble.

Could you ensure you are entering the correct token to authenticate your purchase. If you enter the correct token then it should give the updates.

If it still doesn’t work then send us an email via our profile to see what’s happening. https://themeforest.net/user/imaginem

Thanks

Hi,

Recently there was a major change in WordPress. So unless you’ve upgraded WordPress without upgrading the theme then this should be unrelated.

If you updated the theme then you’ll also need to update the plugins in notice. You’ll find all the plugins related to the theme in wp-admin > Appearance > Install Plugins

If it still doesn’t work then we’ll need to check the settings.

You can send us an email for us to help via our profile https://themeforest.net/user/imaginem

Thanks

thanks! I’ll try it.

Hi, That error means the API doesn’t have enough permission to work. Could you send us a mail via profile with url to the page so we can provide you information on how to correct it.

You can mail us via https://themeforest.net/user/imaginem

Thanks

Hi,

You can find our Help Guide in this link

And we have a playlist of video tutorials on this page

Thanks

awesome. thanks

You’re most welcome.

Hi, Could you post to our support forum for us to help solve the issue.

You can Register to support forum then create a New Support Thread here

Thanks

Already did yesterday… but no one is replying!

Ok. We’re checking on it.

Thanks

Hi,

Right now what has happened is updating to WordPress 5.5 without updating anything else has caused problems.

Updating of WordPress 5.5 should be done last after updating the theme and plugins. We understand that it may have been autoupdated by the webhost.

If you already updated WordPress 5.5 without updating the theme then you’ll need to activate the plugin in following link which was made by WordPress and launched with WordPress 5.5. Install and activate jquery migrate helper plugin first.

The plugin will give notices but it acts as a migratory function if you updated WordPress to 5.5 first while keeping everything else old.

So install the migrate helper plugin. You can ignore the notices since it is for the older theme version.

Next update the theme and then update the required plugins in notice. This is an important step.

After everything is updated you can disable the migrate plugin. Do make sure that the theme as well as the plugins are updated.

If you can’t update from Envato Market thumbnail then goto wp-admin > Appearance > Themes Click on Theme screenshot and you should get the option to update from there aswell.

Could you try this and let us know.

If you still see issues after updating the theme then let us know through theme support for us to help. You can still register there and post.

Here’s how to update the theme

Upgrading is easy with https://envato.com/market-plugin/ After upgrading the theme make sure all the required plugins are also up-to-date You can do so by going to the ‘Install Plugins’ submenu within Appearance menu. Here’s screenshot https://d.pr/i/xeNL32

The Install plugins submenu will only be there if there are plugins that require updating. In addition to the submenu you’ll also get a notice to update the plugins.

Let us know through theme support if there’s any problem.

You can Register to support forum then create a New Support Thread here

Thanks

That worked! I absolutely LOVE this theme and would have been crushed if you said there was no fix. Thank you so much for your assistance!

You’re most welcome

Thanks

Hi,

Currently the carousel displays the lightbox. Both fotorama fit and carousel will display images in mixed dimensions. They will also increase the image dimension with browser size and the same when the browser size is lower. You can check the demo to see how this works. We recommend larger images of not lower than 1400px wide so that they can be displayed with quality in retina devices.

Thanks

How do I update the theme & plugin, when they are the latest version downloaded from themeforest?

I followed your step, but all my plugins & themes are already updated version.

HI, Kinetika latest version is Version 6.0. Could you check if you have this version. And check if all the plugins in wp-admin > Appearance > Install plugins are updated as well.

If you have updated everything and still see problems then we’ll need to check.

Send us an email through our profile with your site url so we can check what’s happening.

Thanks

Yes I have done that. please check & confirm me any issue. Thanks!

Hi,

That’s the autoplay policy in effect. The browser doesn’t allow autoplay unless it thinks you’ve interacted with it before.

You can read about autoplay policy here release by Google.

It was first implemented by Safari, next Chrome and Firefox.

Thanks

Hi,

We can still help you.

Could you let us know through our theme support for us to help. Here’s how to get the purchase code

You can Register to support forum then create a New Support Thread here

Thanks

Hi,

Yes, could you post to our support forum on this.

You can Register to support forum then create a New Support Thread here

Thanks

Just posted this! Waiting for your further reply there!

Hi,

You can choose which menu you require from theme options and it will apply to even WooCommerce shop pages.

Here’s link with Vertical menu WooCommerce shop

Thanks