23248 comments found.
Hello, @LANCETREND,
Blog2 Demo is a completely different Demo and it has been made to use as the blog site, It does not build on Shop Demo…
You can use Porto Studio Functionality and Import Blog 2 Demo Home Page on your site.
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Thanks, however, am not sure i understand what you are saying. I have a shopping site, and here is my website link https://lancetrend.com, and i wanna make use of the blog2 demo on my website blog page which is https://lancetrend.com/blog. is that achievable with porto theme?
Hello, @LANCETREND,
Simply create a new page and use Porto Studio and Import that Blog 2 Home Page using Porto Studion on your site newly create the page, not go to WP-dashboard >> Setting >> Reading and set that page as Blog page from there, save changes and check back your site after removing the browser cache. It will become your site Blog page and will not harm any of the other pages of your site.
Regards, P-THEMES.
Hello,
Can we update the theme by using this plugin:
Easy Theme and Plugin Upgrades
https://wordpress.org/plugins/easy-theme-and-plugin-upgradesI used it to update plugins and it worked very good, but i havn’t tested it with your theme.
Thanks
Hello, @Organd,
Sorry to say that but we have not tested the particular plugin with our Theme officially so we are unable to suggest you on it, you can try this with our Theme but at your own risk.
OR
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
The article above said:
2. Go to CPanel wp-content/themes and rename old theme, Porto, to anything. (If you are updating theme)
3. Upload the latest zip file of the theme in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.
But i have Porto Child activated, not Porto.
Please explane the situation when Porto Child activated and update the article
Thanks
Hello, @Organd,
No need to touch your Child Theme. Just Activate the Parent-Theme on your site first and then update the Parent-Theme only on your site by following the above article and then again activate the Child Theme, It will work for you.
Regards, P-THEMES.
hello, why i can’t customize the menu size and fonts, i changed in porto but no result on website
Hello, @potterleung0422,
You can change it from Porto >> Theme Options >> Skin >> Main Menu as per your requirements and if it is not working for you then it must be the cache issue at your end, in that case, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi, I am using porto shop7 theme. I can only find login in popup and also in page but couldn’t figure out Register page. Can you help on this
Hello, @slicingart,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageHope your issue will solve.
Regards, P-THEMES.
Hi there, do I need to install woocommerce plugin if your Porto theme is woo ready with elements?
Hello, @LukasSiroka ,
If you want to use any of the Shop Demo then you must have to Install the WooCommerce plugin before as this will be the required plugin and yes there are Theme Woo elements as well.
Regards, P-THEMES.
Hello,
in order tracking, how to remove “ago” word?
i am using loco translate and found that “%2$s”
so, which part of this symbol returned to “ago” word then i should remove it?
https://postimg.cc/62tFc7RvThanks
Never mind, i handled it by myself.
Thank you
Sound’s Great!!!
That you have solved your issue by yourself 
You are the best…
Hello,
We are searching for a theme that is very flexible and customizable in the Woocommerce settings. Your theme really appealed to us but we would like to know if the following is possible (this could be the dealbreaker):
We would like to customize the Woocommerce category pages. We would like to have a section above each woocommerce category page where we can put the benefits of buying through us, some text and 2 image carousels and this should be different for each category. Under this section, the Woocommerce products should be visible with a sidebar (or top bar) with the filter options. But we have to keep all of the Woocommerce filter options (attributes) intact.
Is this possible within your theme or do you have other options or ideas to accomplish this (plugins/code?).
Kind regards,
Sanne Huntink
Hello, @dienstonline,
First of all, thanks for showing your interest in Porto WordPress
Yes, It is possible with Porto WordPress Theme.
You have to go to WP-Dashboard >> Blocks and create a new Block and name it as per your requirements and add your Custom Content/Slider/Carousel in the particular block.
Then go to WP-Dashboard >> Products >> Categories and finds and edit the particular Category page, after editing the Product Cateogy page, scroll below you will find view options and in view options, you will find some options given below:
*. Content Top
*. Content Inner Top
*. Content Inner Bottom
*. Content BottomJust paste that block slug name in anyone and save changes and finally check your site shop page after removing the browser cache.
Regards, P-THEMES.
Hello, I have problem with currency switcher in mobile menu. On desktop version work good. When i am in mobile menu, currency show but not clickable. Cache plugin is disabled due to problems with currency switcher on all site. Using WPML plugin.
Hello, @andremitera,
This is not our Theme issue but this is WPML issue, Please contact the WPML support on this issue, I am sure they will provide you the fix for it.
Regards, P-THEMES.
Hello Team,
I am facing problem for Minicart updation . It is not getting updated specially in case of single product page. My ticket number is #105916.
We have tried deactivating additional plugin except woocommerce. Still problem is there.
Even i have found in theme change log of Version 5.4.0 (Jun 26th.2020) - Fixed: Mini cart not working fine on single product page when customer add the product to the cart, remove it from the mini cart and add to cart again.
This is what i am facing right now. From above log it is mostly clear that issue is from theme side. I have given detailed mail to support team yesterday, yet i have not received any response.
Please help me to solve this issue at earliest as we are near of deadline to make site live.
Hello, @mefreesupport,
I have just confirmed from the support department and they said that they already replied to your support ticket #105916 with a proper solution so please check your support ticket now and reply to your support ticket accordingly and please do not ask here for the support tickets as you will always get the reply of your support tickets once it’s resolved.
They shared the screenshot as well: https://postimg.cc/BLtSTP7X
Regards, P-THEMES.
wpbakery not work after update wordpress version and update template,
Please help
Hello, @imambudianto5,
Can you please make sure that also updated the WP Bakery plugin as well? And if yes also please make sure that you also updated the Dokan plugin as well if you are using it and it will solve your issue.
Othrwise, deactivate all the third party plugins and check back after remvoing the server, site and browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
i just renew support to help this case.. please check my ticket support > #106034
Hello?
Hello, @imambudianto5,
I have just confirmed from the support department and they said that they already replied to your support ticket #106034 with a proper solution so please check your support ticket now and reply to your support ticket accordingly and please do not ask here for the support tickets as you will always get the reply of your support tickets once it’s resolved.
Regards, P-THEMES.
i just replay on support ticket
Hello, @imambudianto5,
Please be patience and do not panic here, your support ticket is in Queue once it will be resolved you will get a reply for your support ticket.
Regards, P-THEMES.
your response is very slow in support ticket, and just only say my hosting provider issue..,
previously you said because of a template problem, I’ve fixed the template to default now you say hosting provider..
I have payment for this
PLEASE GIVE SOLUTION FIX.. BECAUSE I HAVE PAYMENT FOR THIS
Hello, @imambudianto5,
Replied 3 times already and we only do not solve or reply to your ticket again and again but we have to reply and solve all the other tickets as well so when you reply to your ticket, your ticket will be in the queue, so wait for you ticket turn and do not panic here.
https://postimg.cc/yWfmzCp9And now please do not panic here.
Regards, P-THEMES.
I want to customize the popup or the registration page for woo-commerce, is it possible to do it with your theme? Do I have to buy a plugin, what you advise me?
Hello, @laythsaleh,
Sorry to say that but you can not Customize it directly as this is coming from WooCommerce and Theme Core files so you have to Customize both Core files as per your requirements.
Regards, P-THEMES.
When I tray to add the Shop 4 Demo ,I have a error , Can I have help? Shop 4 Installation is failed. “Purchase code is not valid !!!”
Somting it is not ok with the purchase code? I put picture to see details on forum under the ticket #105962 Can you advice what I need to do ? Can you acces my admin of the Wordpres and set the Demo 4 (the info it is on ticket #105962)
Can I have support from you to manage this problem ?
Hello, @gradmihai.
I have just confirmed from the support department and they said that they already replied to your support ticket #105962 with a proper solution so please check your support ticket now and reply to your support ticket accordingly and please do not ask here for the support tickets as you will always get the reply of your support tickets once it’s resolved.
The Support team also shared the screenshot with me as well: https://postimg.cc/Fk5bD17V
Regards, P-THEMES.
Thank you very much for your support and help. It seems that the problem has been solved thanks to your help.
I wish you a pleasant day and as many happy users as possible. Regards
You’re Welcome!!!
Hello, upon updated to the new theme, the my account page had been updated but I cannot find the strings and translate it in Loco translate. This is urgent. Please reply soon
Hello, @otm_jsc,
Please read and follow the instructions written in the below given thread:
https://themeforest.net/comments/25473049
Regards, P-THEMES.
I have a license, which I was thinking of using in one project, but I ended up wanting to change it in another, but it does not authorize me, says that the license is in the other series, which is not even in the air, what do I do?
Hello, @fontes00,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks
Most Welcome!!
The url is https://philipsproduct.com/. The text “search…” is in a wired place and not left aligned. Also I tried to change “search…” to “search by product names”. It didn’t work.
Hello, @dondon200,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello Team
I have purchased porto theme and installed on temporary(box5341.temp.domains) as we are in the development stage but somehow one of our developer deleted the database by mistake so we had to install WordPress again but now when I am trying to activate theme on new temporary domain using the purchase code, it gives me an error.
Our new temporary domain is : http://ntt.ixl.mybluehost.me/
Please help.
Also I have raised ticket since more than 24 hours but haven’t got any response from support team. Ticket no #105894.
Could you please reply to it.
Hello, @BhuneshPatel,
I have just confirmed from the support department and they said that they already replied to your support ticket #105894 with a proper solution so please check your support ticket now and reply to your support ticket accordingly and please do not ask here for the support tickets as you will always get the reply of your support tickets once it’s resolved.
Regards, P-THEMES.
Hi, I would like to transfer my license as well. My website business have a different business type now and I would like to use the porto theme since it has been inactive for a long time. thank you. the website that was using this theme is cosmeticlasers.com
Hello, @luis1800,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Please reply to the ticket #105960.
Hello, @sequish,
I have just confirmed from the support department and they said that they already replied to your support ticket #105960 with a proper solution so please check your support ticket now and reply to your support ticket accordingly and please do not ask here for the support tickets as you will always get the reply of your support tickets once it’s resolved.
Regards, P-THEMES.
Hi,
I activated the shop demo 8 with Elementor, but I don’t have the newsletter pop-up. How can I activate the pop-up like in the demo?
Thanks!
Hello, @thesuperstar,
That Newsletter Popup has been made using Blocks and then that Block has been used on Home Page using the Modal Box element, so I think there is some sort of error occurs on your site while Importing the Demo content and that is the reason it is not on your site.
Please contact us via our support system with your site WP-Admin Login details so that we will check and set it for you on your site.
Regards, P-THEMES.
Hi, I have a problem with elementor. I need to change the slider image background https://abbigliamento.negozioperfetto.com/ but if I open the elementor editor, the image disappear ( please see the screenshot -> https://imgur.com/a/2wcm987 ) so I can’t change the background image.
Thanks
Hello, @igianni84,
This is just the loading issue and also you can see that the Demo you are using has the Slider behind the header, so Elementor is getting confused that whether you are trying to edit the Menu or slider, so instead of clicking the Row/Column icon, right-click on the slider and you will find the section to change the image, please watch the below-given video and also try to check your site on faster internet and removing the server, site and browser cache.
https://youtu.be/Xxr_-gLZtjU
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks, I have renewed my support. I did just as shown in the video, but it doesn’t work! To make you better understand the problem I made a video -> https://youtu.be/BrdSyV-USUY
Hello, @igianni84,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
