13535 comments found.
is this possible to create a bundle with different courses ? The goal is to have some courses (let’s say each at $50) available to buy individually, and an offer a a special price for a bundle of courses…
Thanks for your help !
Eric
Hi ericbrul,
If you assign courses to a membership level, students can buy the course individually or buy through membership levels at a cheaper price.
Sincerely
Hello good afternoon. I know my support won, but I want to see if you can help me with a demand, I am using the Eduma theme in the version: https://prnt.sc/vdf12v Course page: https://prnt.sc/vdf2i6 I updated to the latest version: https://prnt.sc/vdf6ul See that the cruso page is broken: https://prnt.sc/vdf7l2 And no error appears: https://prnt.sc/vdf7y0
Hi flaviohoa,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Hi, im ok with everything so if i buy would you be able to provide me with PSD files for the theme?
Hi kreativesoul,
Yes. If you buy our theme. We will send you PSD files if you need them.
Sincerely
Hey guys. I haven’t used the theme for a while and I have updated it.. Now I find that some plugins are not included anymore? Specifically the Assigments plugin. It used to be include, but now I have to pay for it?
Hi Daxpg,
Yes, You need to buy it to use it now. We have changed the included plugins in the previous versions.
Sincerely
But your page on you website that mentions the included plugins still says it’s on there.
Hi Daxpg,
Please check again. We have changed our included plugins on the Themeforest for a long time.
Sincerely
Hi!
the loading of my website is very slow, we have hosted the site in AWS bitnami with good resources. How can I improve the speed of my site, especially when I enter one of the courses? Do you recommend a cache plugin? unirhua.com
Hi hectorf,
Please create a new topic on our forum. We will help you to improve the speed of your website.
Sincerely
Dear author,
How to set the redirect page after connexion?
Hi 3click-solutions,
Please go to your Dashboard => Appearance => Customize => General => Utilities => Login Redirect, then enter your URL.
Sincerely
Hi, I have a problem on my site. When my customers want to pay they can’t access the checkout page. Please Help. I have no idea how to request technical support.
Hi,
Please go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic.
We will check your issue.
Sincerely
Hi… After updating to the last version of the theme, it’s no more support images named in Arabic. Hope it can be solved soon. Cause my website has many images named in Arabic. and need to keep them in the Arabic language. website: https://aiacademy.info منصة أعد I dont want to renew my support license, since its a technical problem in the theme updates. thanks
Hi aiacademy,
The reason is from WordPress, not from our theme. You can switch to the default theme to check.
Sincerely
Ok thanks, although it’s damaged after updating the theme directly but i will try. thanks again.
Hi, the site is too slow since the first installation. Is there any way to improve the performance?
Hi ashikur2146,
Please create a new topic on our forum. We will help you to improve your website’s performance.
Sincerely
It´s Very bad support
Your support page is really chaotic and bad.
I want my money back and you don’t want to give it back
Hi pegasoazul2002,
Could you please tell us what is your issue with our theme?
We have replied all your topic on our forum and your last topic is 11 days ago.
Sincerely
YES, it’s simple.
Your subject has a serious problem and that is that it does not allow you to attach pdfs, your support system is bad, even if you respond it does not allow access to a wide and extensive knowledge base.But the fundamental thing is that your topic does not cover the aspect of being able to attach the pdf and powerpoint that must be attached to a lesson, so I want you to give me my money back and that's it.I am simply not happy with the product purchased and want my money back,You don’t want to give my money back and it seems to me that you are cheating me and wanting to steal. Your subject, is no use to me, just like that.
Can I have it back, please?
SI, es sencillo.Vuestro tema tiene un problema grave y es que no permite adjuntar pdf, vuestro sistema de soporte es malo, aunque respondais no permite el acceso a una base de conocimiento amplia y extensa.Pero lo fundamental es que vuestro tema no cubre el aspecto de poder anexar los pdf y powerpoint que debe llevar adjunto una lección , por lo que quiero que me devolvais el dinero y ya esta.Sencillamente no estoy conforme con el producto adquirido y quiero el reembolso de mi dinero,No quereis devolver mi dinero y me parece que me estais engañando y queriendo robar. Vuestro tema, no me sirve, sin mas.
¿podeis devolvermelo?, ¿por favor?
Hi pegaspazul2002,
You can embed your pdf files to the lessons, students can download it. If you want to display the pdf files, you need to install plugin to do that. We don’t have a feature to display the PDF and PowerPoint files because the default WordPress post doesn’t support that.
Sincerely
Hi! The order comments is set to 69 characters. how to change it to allow more
Hi Rasel93,
Where is order comments you are talking about? Could you please give us a screenshot of that section on that page?
Sincerely
Hi Rasel93,
That is Order notes section of WooCommerce. Please contact them to get help with this issue.
Sincerely
Hi, presales questions
1.can i have filters in courses grid for example math, physics, language etc? or there are all courses? Do you have filter functionality?
2. in each single course there is a sidebar right that i can add other widgets, right?
3. Can i have in home page different sections with different courses , for example i have a row with ” English Courses ” and below another row with “german Courses”, in order to be easily for users to choose?
4. Can i hide from each course the instructor, reviews,comments and the views?
5. Can i add more tabs if i need it each course page?
6. Can i create coupons via woocommerce and are valid in courses?
7. Is woocommerce bulid in in the theme or i must pay extra in order to have woocommerce payment methods?
Many Thanks
Hi xrisxal2000,
1. Yes, we have couses filter, you can see our demo.
2. Yes, you can add widgets to the sidebar.
3. You can add different sections with different category of courses.
4. Yes, you can.
5. We don’t have that option now.
6. Yes, you can create coupon and use on the checkout page.
7. WooCommerce is included in our theme.
Sincerely
Great!!! Many thanks
Hello, More and more countries in Europe require tracking of the time spent on each training course for e-learning courses. Moodle, Open edX or WPLMS offers this functionality for example (Masterstudy will soon have this possibility according to them). Do you plan to add this feature soon? I think this is important otherwise it will soon be difficult to use Learnpress in Europe. thank you for your reply
Hi poivre_et_sel,
We had a plan about this too and we will add this feature in the near future.
Sincerely
Hi, I have created support ticket #622530 and #622535. Please help. Thanks
Hi nurilariefin,
We have replied to your topics on our forum. Please check your topics.
Sincerely
Thanks, but /my-account/lost password is not solved. Creating account page is different as it has /account/?action=lostpassword . We need /my-account/lost password to be solved. Thank you
I have got their reply, pls help #622599
Hi nurilariefin,
We have replied to your topic. Please check it out.
Sincerely
When I use Russian name for register it is uncorrect name. How I can fix this problem or it is only english language for user name?
Hi oksana9505,
That is the default setting from WordPress. We don’t have an option to change that.
Sincerely
Hi , i got 404 error page after place order . i’m using lp checkout Please help me
Hi mhhammam,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
May i know this theme got include those lean press plugin?
Hi alexlim91,
You will get the add-ons in this package if you buy our theme https://thimpress.com/product/learnpress-add-ons-bundle/
Sincerely
Hello,
I allow myself to contact you because I cannot display the questions of a quiz for my site.
The course is created, the lessons too, the quiz and the questions too.
The quiz is displayed well but not normally 4 questions …
Thank you in advance,
Regards,
Hi Silver63110,
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic.
We will check all your issues.
Sincerely
Hi , how we can make profile drop down like your demo https://prnt.sc/vao4mc and also how to display top toolbar contain + NEW , thanks in advance for your help
Hi mhhammam,
That profile a default feature of WordPress and plugin BuddyPress.
Sincerely
Is there a way to propose a membership that can give access to all the paid courses, or to some paid courses ? And still be able to buy the courses without a membership.
Hi ericbrul,
You can assign all your course to a membership level.
If you don’t enable the “Always Buy The Course Through Membership” feature in Dashboard => LearnPress => Settings => Memberships, users can buy the course individually or subscribe to a membership level.
Users can buy the course without a membership level.
Sincerely
Thanks a lot ! I love your theme and your support !
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