23210 comments found.
When I try to update the theme to 5.5.1. its not working and says Your IP address was blocked as spam. I have already contaced my server provider, they change DNS A, but does not help….any suggestions? Thank you
Hello, @LukasSiroka,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
can you please reset my purchase code . thank you
Hello, @openagain,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello – how do I disable the newsletter popup from the demo? Thanks !
Why does your theme not work with loco? this problem has been going on for 20 days. I search and find the text to be translated everywhere and translate but it is not reflected on the site. Since I bought your theme I haven’t been able to do a successful job. sounds like a waste of time. I’m about to get cancer.
picture: https://hizliresim.com/Qr6rcT
note: some places are translated while some places are not. it is not my fault.
Hello, @oguzkaraarslanweb,
The Wishlist page translation is coming from Yith WooCommerce Wishlist plugin, and it has been written wrongly in the plugin language files as showing below:
So, Please go to Loco >> Plugins >> Yith WooCommerce Wishlist and click on “Edit Template” as showing below:
Now finds the word into it and remove the translation from there and check the word must be correct as in po file of the plugin, save it from there.
Now again go to Loco >> Plugins >> Yith WooCommerce Wishlist and edit the particular language file you are using on your site and then click on “Sync” button and then click on “save” button and check back your site after removing the browser cache.
If still the issue will not solve then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Okay, there is the ’’ product ’’ part but there is no ’’ price ’’ and ’’ action ’’ part.
Hello, @oguzkaraarslanweb,
Please watch and follow the instructions showing in the below-given video I have created for you.
https://streamable.com/9kx8i0
Regards, P-THEMES.
thank you so much. You are super! this problem has been resolved. Can I fix a problem like this that I’ve been encountering from now or was this a specific solution to this bug?
Hello, @oguzkaraarslanweb,
You’re Welcome!!!
And you have to check this with your Theme and Plugins language files, This was not a bug but this was a plugin language files string issue, so can check with different plugin language files and you can also try the above solution as well.
Regards, P-THEMES.
ok but when the plug-in is updated, the terms I added to the template will disappear and the translations I have edited in the po file will be lost?
Hello, @oguzkaraarslanweb,
If you replace your language files into the folder wp-content/languages/loco/themes and for plugins into the folder wp-content/languages/loco/plugins then it will not override whenever you will update the Theme.
Regards, P-THEMES.
It overrides the update, but when it is necessary to manually add new words to the template file, it is necessary to manually sync to translate the words newly added to the po file. therefore, new words arrive when synchronized, but words previously added manually will be lost.
Hello, @oguzkaraarslanweb,
We always try to add the new words in our language files but some times some words are coming from plugins so those can be translated into the plugin language files and that above method I told you will not be overriden with any update of the Theme and Plugin, If you need any more help on this, you can contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site.
Regards, P-THEMES.
Hello, is it possible to remove the currency symbol in the porto currency switcher? (I mean remove $, £, $ etc.)
Hello, @yhercouet,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can simply remove it using Custom CSS.
Regards, P-THEMES.
Thanks for the reply but I don’t see how to do that by only using CSS, there is nothing separating the currency name from the currency symbol.
Hello, @yhercouet,
After purchasing the Theme please contact us via our support system so that we will check it for you.
Regards, P-THEMES.
Following translating issues and one technical issue still persist after the latest (today’s) update:
Wishlist translation: “GO SHOP” (string nowhere to be found) if empty “PRODUCT”, “PRICE”, “ACTIONS” (strings nowhere to be found) if items added
CART translation: “Checkout”, “Order Complete” (strings nowhere to be found)
Technical issue: if trying to add something from the wishlist quick view to the cart, the system shows a notice to select an option (size in my case) before adding an item to the cart, although the option has been selected
Hello, @green_smoke,
The Wishlist Page Translation issues are not from our Theme because those strings are not coming from our Theme, Those are coming from Yith WooCommerce Wishlist plugin Language Translation Files and has been wrongly added in the plugin language files so you have to find those words into the plugin language files and fix it.
Regarding Cart/Checkout Translation all are fixed with the today update of the Theme so the issue must be on your site only.
Please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you.
Your 6 months of support period is expired from 28/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i need to reset the licence to another domain because i change template and I want use Porto for my second website now. On previous domain I have another theme. Can you help me? Thanks a lot.
Hello, @N3S4,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hello, It is not possible to changes the number pieces “QTY” in the “view cart” in the safari browser.
Hello, @Oto_Aldo,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello, I have purchased 4 licenses, but support has expired.
Best Regards, Oto
Hello, @Oto_Aldo,
Please share your Theme purchase code with us via our email newsmartwave@gmail.com so that we will check/verify and provide you the best possible solution for it.
Regards, P-THEMES.
Hi there, can somebody tell me how to make theme layout: header and footer full width, while body the middle one boxed? Thank you
Hello, @LukasSiroka,
Please go to Porto >> Theme Options >> General and set the “Body Wrapper” as “Full”.
&
“Header Wrapper” as “Full”
&
“Page Layout” as “Without Sidebar”
&
“Page Content Wrapper” as “Boxed”
&
“Footer Wrapper” as “Wide”
It will work for you.
Regards, P-THEMES.
its possible reset my purchase code?
Hello, @leandrometa,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Before purchasing the theme I need to get some responses pls. Can you ensure the demo install with all functionalities provided? Can you do some actions to improve the theme speed? Can you customize some elements for me? Is it possible to add other functionalities? PS: I can pay for add-ons if you have paid services
Hello, @mnatis,
First of all, thanks for showing your interest in Porto WordPress
1. Yes I can ensure that the Demo Install with all the functionalities, please check it here:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
2. Porto WordPress is Super Fast Theme and we have a detailed article on this as well:
3,4. For Customization and adding extra Functionalities, We have a different department as the “Customization Department” and you can request a paid Customization services as well.
Regards, P-THEMES.
I need to remove my purchase code, but we lost access to the site, it was a site that was under development and the client ended up canceling it. How do I remove?
its possible reset my purchase code?
Hello, @webgoias,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, @giulianm5,
I am sorry but this is not dynamic, This is only for the dummy purpose and we have added it using Custom JS, You can change/remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/06/2020. According to Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Hello Team, It has been a day and no reply to my ticket. Thanks
Hello, @a2zinfomasters,
I have just confirmed from the support department and they said that they already replied your support ticket a couple of hours ago and your support ticket is in queue, so please wait for you support ticket turn, Once the support ticket will resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Dear Team,
How to change font color > https://tinyurl.com/y2oczj76
Hello, @imambudianto5,
Please share the URL of the page having that Price Table so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, @imambudianto5,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.pricing-table-flat .price {
color: red !important;
}
Regards, P-THEMES.
Hello team,
Okay Thank u..
You’re Welcome!!!
Hello,
I wrote couple days ago that there are many untranslatable words in your theme, but you told that everything is fine on your side. It seems (from many comments) that actually it isn’t.
Please check login box. It isn’t possible to translate:
Remember me Register Now! Forgot Password?
Thank you page – Order number, Date, Status, Total, Payment Method is not translatable as well
Hello, @kliudziau,
Please Login in to your Envato(ThemeForest) account and go to Downloads and then again download the very latest version of the Theme from there and update it again on your site manually by following the below-given article, I am sure your all translation issues will solve as we have updated it on ThemeForest today.
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Yes, sure… very good update guide for live sites..
Thank you
After update – Login box – Register Now! – translation still not working and in cart page (Type two) – Coupon Code – not translatable (Type one cart is fine). All other looks ok. Thank you page is ok.
Hello, @kliudziau,
Please deactivate all the cache plugins from your site and turn OFF the server cache and finally check back your site after removing the browser cache, I am sure you will not finds this issue anymore as I have tested it several times on my test site and all ther other customers having same issue claimed that update solve the issue and if the issue still presist then please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that we will check it for you.
Your 6 months of support period is expired from 17/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Porto, How can we arrange product base from CATEGORY. I see here we only can show by ID, SKU one by one. (capture: https://prnt.sc/veecnv)
Thank you
Hello, @polastudio,
The element you showed in your provided screenshot is “Porto Products” and it does not ahve the option to show the products by Category.
If you want to show the product by Category you can use “Porto Product Category” OR “Porto Product Categories” element on your site and set the setting of the elements as per your requirements.
Regards, P-THEMES.
Hi, I have a problem when I want to update the theme: ” Your ip address is blocked as spam!!! ” My current domain: 51.91.236.193 Thanks for fixing the problem.
Hello, @Hamraras,
I am not able to locate your IP in our database, It may be wrong or not correct, please contact us via our support system with your site WP-Admin Login details so that we will check and solve this Ip Blockage issue for you on your site.
Regards, P-THEMES.
I have an error on the site, when a person rates a product, the product information is no longer displayed. this is what appears: http://prntscr.com/vebzf8
Hello, @uffsextore,
Please turn OFF the SKELETON Mode from Porto >> Theme Options >> General and check back your site after removing the browser cache.
Regards, P-THEMES.
and deactivate the options they mention, and delete cache http://prntscr.com/vfb7qk, this is what happened http://prntscr.com/vfb7i2, nothing appears. and this is what appears on the console http://prntscr.com/vfb894
Hello, @uffsextore,
I have just checked your site now and it is working perfectly fine at my end and there is no such issue in the site console as well, please see the below-given screenshots, and try to check after removing the cache of the browser.
https://postimg.cc/fSf2gM3g
https://postimg.cc/6yzbr5x8
https://postimg.cc/875KtQTt
Regards, P-THEMES.
Are you the same guys? I wanna buy “shopify” version but not sure. Please help me understand.
Hello, @pineapplegroup,
Yes, That is the Porto Shopify version but the Author is different, The Shopify version is not from P-Themes, It is from Obest, so you can check and purchase it if you want to use it on your Shopify Platform, Please ask more about it on Item Comments Page here:
https://themeforest.net/item/porto-ultimate-responsive-shopify-theme/19162959/comments
Regards, P-THEMES.
