21578 comments found.
Hi,
I have problems to validate the theme,
Purchase code is not valid. (errNo: 5fa546886e9cc)
Can you help me?
Thanks
Hi!
Could you please try again in 30 min. If it does not help, please submit a ticket under “Pre-Purchase” category at https://support.dream-theme.com/
I want to know some information before I purchase the theme. 2. Can I use it on multiple domains (on subdomains)? 3. How long can I use the theme after I purchase the same? I mean, should I renew the the once I purchase ?
1. Can I get refund if I find the theme slow/other issues?Hi!
1) I have answered this question in your previous comment 
2) According to Envato Regular License, one theme copy can be used for one website only (this is true for all ThemeForest themes). The exception is live and dev website copies and cases when the subdomain is a logical part of the main website. Like domain.com and blog.domain.com or store.domain.com
3) Nope, you don’t need to renew the license – you pay only once.
Thanks for clarification.
Always welcome! Hope you will enjoy the theme 
Hi
Blog Masonry and Grid in Visual Composer is not working anymore it comes up blank. I was able to get it showing again by adding:
.dt-css-grid .wf-cell { opacity: 1 !important; }
But the images still wont load. I assume it was something you did in the latest update?
Hi!
Please make sure all plugins and the theme is up-to-date, and deactivate third-party plugins.
If it gives no result, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, I have Import failed due to repository server error. Please try again in 30-60 minutes. And you cant give any solution. Please respond my tickets asap.
Hi! The ticket is replied.
Hi, must say in my experience, this company have really BAD support, very lazy SLA’s. Many days asking them to support me for a download demo issue and they seems really don´t care.
Hello,
Please note that we have never promised 24/7 support.
Moreover, the theme description and support tabs clearly state:
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
Also, note that posting negative comments or reviews will not speed up your ticket processing. The maximum you will get this way is a report to Envato.
Rules are the same for everyone and we are not going to prioritize one buyers over others.
Thank you for understanding.
You can´t get only good comments if you don´t deliver quality experience. Not trying to get support over other clients, just got opened my ticket for more than 48 hours and get no solution, that’s no quality support for me. Please tell me how refund.
Please, read our terms of support. Especially the part regarding the “business days”.
Thank you.
I’m having a nightmare with updating the theme from within WordPress, it keeps crashing our hosting and then I have to restore the site. Also trying to download the latest version from my downloads in ThemeForest and they aren’t the latest version. Please can you help?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi there,
Its possible to build header with elementor ? In your advertisement you announced : FULLY compatible with elementor and elementor pro ?
Best regard.
Hi!
Yes, it is possible. You may want to try using http://proelements.org/
Thx so much
Hi, i purchase yot theme and i’m working on it. I’ve instales the7church theme. I need some help: 1. i want to erase the video header and put a slider, how can i erase the video? 2. How can i change the logo of the theme on the top of the page? besides menu thanks
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
You may also want to address to http://guide.the7.io/
Thanks!
Hello! I think I will buy this awesome style! However, I have a question: Does this style have a role manager? I mean, giving edit/configure style permissions to my partners. Thanks!
Hi! The theme supports standard WP user roles.
Hope you will enjoy the theme
hello! The page is shown after downloading. So it seems to be working slowly.
Is there any way to improve it?
I want the downloaded content to be shown first. I want to know how to set it up.
https://zipsockids.com/Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
I am getting this message when I am only using it on 1 site. all other sites are de-registered “Hey! We have noticed that you were using this purchase code on 3 website addresses. Please don’t forget that according to Envato Standard License each site requires a separate code. You can purchase more licenses here and manage them in this tool. Thank you!”
Hello!
This is an informational message. It is there to let you know that that particular purchase code was used to register [in your case] 3 different website addresses. So you can keep your license(s) in check.
You can safely dismiss the message – it will not show up again unless you repeat the de-registration/registration sequence.
You can manage your licenses at https://my.the7.io/
Hi, i see that you guys support Elementor (besides visual composer) on the7, so you guys have now, custom templates just for elementor (different than Visual Composer ones) and does the version of elementor use premium elementor features like custom header and footer,etc… that free version of elementor doesnt allow to use?
Hi!
Yes, we have Elementor pre-made demos https://the7.io/?term=2#!/demos
You can use this plugin https://proelements.org/ with free GPL features of Elementor Pro.
Thanx, what does Free GPL features mean? You mean you guys created a template with the free version of Elementor not PRO ones?
Hello,
Apologies. That wording of ours was not very clear.
The7 is not using Elementor Pro. But rather PRO Elements plugin.
Which essentially is a free version of Elementor Pro minus access to their template library and support. You can learn more about it on the official plugin website: https://proelements.org
Hello,
We are searching for a theme that is very flexible and customizable in the Woocommerce settings. Your theme really appealed to us but we would like to know if the following is possible (this could be the dealbreaker):
We would like to customize the Woocommerce category pages. We would like to have a section above each woocommerce category page where we can put the benefits of buying through us, some text and 2 image carousels and this should be different for each category. Under this section, the Woocommerce products should be visible with a sidebar (or top bar) with the filter options. But we have to keep all of the Woocommerce filter options (attributes) intact.
Is this possible within your theme or do you have other options or ideas to accomplish this (plugins/code?).
Kind regards,
Sanne Huntink
Hi Sanne!
Yes, you can make it with Elementor templates -> Products Archive.
Hallo this is include with elementor?
Hi!
Yes, it includes Elementor. Actually, this plugin is free – so you can install it from WP repository. You may also want to install http://proelements.org/
Hola, una pregunta… si activo el tema en Localhost y luego lo subo con un dominio, no habra porblema luego en la activación? gracias
Hola! Could you please refer to the 2nd paragraph here https://support.dream-theme.com/knowledgebase/theme-remotely-de-registered/ – it explains how arrange dev site address, so that you can use one purchase code for both live and dev sites.
Hi! I have the link to the supportpage, but are there a “manual-page” for this theme?
Hi! Sure! http://guide.the7.io/
Perfect, thanks!!
Always welcome
Hey I’m trrying to check out the pre built themes on this link https://the7.io/?term=3#!/demos but the page keeps going back to top so I can’t see the themes. Can you fix this “quickly” as I would like to check out the demo themes to maybe buy your theme…
Hi! Thanks for pointing this out! For now, you can refer to this link https://the7.io/#!/demos and then select “Multi Page” category https://www.evernote.com/l/AnTZ0uhIbq5MmZljXaGWIjbVGe_Zy8WTkDU
Is there any information on the “lite mode” which I’ve seen added? I’ve tested it out a few times but it doesn’t seem to make much difference so I was wondering what it did.
Hi!
Here’s what the Lite option does:
- removes some WPB .JS and .CSS;
- contains some general JavaScript and CSS optimization;
- as a result .JS and .CSS are a bit more compact and better compressed.
While it will mostly benefit Elementor users (because it disables previously always-on WPB resources), WPB users will also get minor performance improvements.
Note that by design Elementor resources are being embedded conditionally. In other words, WPB users will not suffer from .JS and .CSS bloat even when the Lite mode is not enabled.
PLEASE NOTE, that this is an experimental feature. Though it is well tested, it may break things. Please use it with caution. And as always your feedback is welcome!
Hope this helps.
How can I buy two licenses from the same ThemeForest account?
Hi!
Just go to this tab https://www.evernote.com/l/AnSAWa8Bb5BFr46lmSCCxCYJeYQBJaBY5HI and buy once again
unable to download update 9.3 , the latest version im getting is 9.1 ,
Hello!
We distribute the newest version only via our servers (due to piracy concerns).
You can update your theme to the newest version via the Dashboard > Updates interface. (In order for 1-click updates to work, the theme should be registered with the purchase code via The7 > My The7 interface.)
i am changing the homepage header menu background color but its showing transfarent with a slider image help to change this
Hi! Sounds like you have transparent mode enabled https://guide.the7.io/user-guide/page-header/header-style/ – fig. 1.3.
