236 comments found.
Hello, I just purchase your theme and works very well, but I have some problems with images in svg format. I try to install several plugin to fix that but in Firefox the logo in the head of the page don’t show (only in firefox). How can i fix that? Thanks a lot
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I bought this and am trying to set it up. I saw there were tutorials somewhere originally, but now I can’t find. Can you send the link?
Hi there,
Thanks for using our theme! You can check our themes documentation here which can help you. Also if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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How i can put social link like this sample page https://pelicula.qodeinteractive.com/fullscreen-showcase/ log below that menu and after menu you see social link i want to put social link like that how i can do that please write here
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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please write here i purchased theme from here
please write here
Hi there,
We do understand that you have purchased our theme, but we do have our support help center where all our users can turn to our support team and get help.
Anyway if you refer to social icons on the Fullscreen Showcase page, you should know that they are added in from of our shortcode within that Slider, as you can see here.
If you need any further assistance please submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I need support. The theme is breaking after asking me to upgrade WooCommerce and my php to 7.0.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
we have purchased your template Pelicula, but the purchase code cannot be activated, we have the current version of your template and I can think of no reason for this error.
Thank you
Hi there,
Thank you for reaching us! You can check our article on where to find your purchase code and this article that might help you if you cannot register the theme.
If you need further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Is the demo import working ? I see many buyers complaining about that and about to buy, but don’t want to do it and find later that it’s not working
Hi there,
Thanks for taking an interest! We would kindly ask you to check our article about recommended resources, as this might impact in demo import.
The import is working for sure, as well as if you encounter any difficulties with it you should know that you can always count on our support team for help.
Support
Edge Portfolio part of
Qode Interactive
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Thanks for the answer. Having checked that page, everything should be correct. My concern is that it seems the problems are more about broken pages than with a tech problem in importing.
Hi there,
We have checked this and could not see any issue, also many customers that did encounter issues with the import did get help by our support team.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi! Buyer with a question: Can you change the parallax effect pixel height and shorten the distance it moves vertically?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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The theme demo is not cool. It came all broken. I already sent the email, but I only got an automatic response.
Hi there,
Sorry to hear this, however we could not locate any request created at our help center. In order to get help by our support team we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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i send email – 61568: helpcenter.qodeinteractive.com/hc/requests/61568
Hi there,
Thank you, we have located your requests and see that it has been assigned so you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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I am sad I bought this. Great designs that are all messed up if you work in 4k or higher. Whoever did this only considered 1920×1080 as the maximum resolution. Please fix all designs to work properly in any resolution also above Full HD.
Hi there,
Please note that we do test our themes on HD and if you intend to make the theme responsive for 4K you can always try to upload bigger images (in a higher resolution) as the images are optimised for standard desktop layouts. You can as well always submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Is it possible to have videos in the portfolio page play in a lightbox style (similar to the home page) rather than having to click through to an additional page to view the work?
Hi there,
Thanks for taking an interest! You can for sure create a custom portfolio single page where you will add your videos, so it is for sure possible to have this on a portfolio page.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Great, thanks for the quick response! Would I need to write custom code to achieve this or is it possible through the theme editor as I am not an experienced web developer.
Hi there,
No need for custom code. You do have an option to choose a custom portfolio type, and then build your content layout the way you wish with the page builder.
We are here if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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All the demo content is broken, I have generated support ticket, but no one seems to be there, really disappointed.
Here is my ticket: https://helpcenter.qodeinteractive.com/hc/en-us/requests/60776
Too bad, without feedback or anything, to assist buyers. Been waiting too long.
Hi there,
Once we check we can see that our agent has responded to your request so if you need any further assistance we would kindly ask you to continue the conversation with our support agent.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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love this theme. Had to purchase. Do you all have a official “setting up your website or beginner friendly video” for your customers? If so, can you send me the link please and thank you.
Hi there,
Thanks for choosing our theme! You can check our themes documentation here, as well as we have many great articles on our help center which may help you as this one
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi ! Thanks a lot for this pretty theme, I’m so glad to have it. Could you tell me how can I change the social icon in first Rev slider ?
Thanks you so much!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Can you give me access to live dashboard to test before purchase?
Hi there,
Thanks for taking an interest! Unfortunately we do not have a testing environment but you can always check our theme documentation in order to get a better grip on how the theme functions and what possibilities you do have with it. Also for any additional questions you have please let us know and we will for sure help.
Support
Edge Portfolio part of
Qode Interactive
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Got it, does it support RTL?
Hi there,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Support
Edge Portfolio part of
Qode Interactive
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What the meaning of dynamic short code, can send examples? Also what about footer, header, widgets…etc all can work good with RTL ? Kindly try to give me access for admin panel so i can checking all things,thanks
Hi there,
This means that our dynamic custom shortcode won’t be working well. We do not have a testing environment unfortunately.
Do let us know if you have any additional questions,
Support
Edge Portfolio part of
Qode Interactive
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My site is hosted on infomaniak Wordpress 5.5. The theme and demo don’t work !
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. This way our support team can check this on your end and help you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Demo content is all broken, cant even log in to make a ticket, keep getting error code…
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I like your theme I just have a few questions.
1) is it possible to have the Parallax Showcase page have the parallax effect on mobile and tablet devices?
2) is the Pelicula theme fully customisable in Elementor (drag and drop, delete and add stuff)?
3) is the P logo customisable, can I change it or delete it?
Thank you, Boris
4) in the mobile version of Parallax Showcase is it possible to adjust the height and width of the photos so that I can make it look more like the desktop version. Because right when i preview it on my phone the photos look very vertical instead of horizontal. Is all this customisable within Elementor the free version?
Hi there,
Thanks for taking an interest!
1. The parallax effect is disabled on mobile devices
2. Yes it is fully compatible with Elementor and you can for sure customize the content to suit your needs.
3. Yes, you can for sure change this and replace it with your own.
4. We do not have an option to change the mobile appearance, but you could possible consider adding a custom CSS in order to have it displayed the way you wish.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
Thank you for replying so quickly.
1) is it possible to somehow turn on the parallax effect for the mobile version? Or is there another way to enable it?
4) by adding a custom ccs you mean going into the original css file and modifying it there?
Thank you
5) I saw that the theme is build on WPBakery Page Builder plug-in, does this mean that if I want to make any changes I would have to use WPBakery Page Builder plug-in?
6) Does this also mean that I would have to separately purchase the regular version (45$) of WPBakery Page Builder plug-in?
Thank you
Hi there,
Thanks for taking an interest!
1. You can find the parallax effect in Slider Revolution settings as well, and there you can set the parallax effect for mobile devices too
4. Well you can do the way you mentioned, however we do not recommend this, as you do either have an option to add your custom CSS in Appearance > Customize Additional CSS or add it to your Child theme instead, as this way your changes will not get overwritten once you update a theme.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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I have big problem with your themes – PELICULA. I try install demo themes but it’s not working. Configuration php system is ok
and when I try import demo it’s suddenly stop
Hi there,
Thanks for reaching us! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you still need assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Is it possible to remove the strikethrough feature on most linked text, or if that part of the whole theme?
Hi there,
Thanks for taking an interest!
If you refer to the navigation and the strikethrough this can be removed by small piece of code. However, if you referred to something else please let us know.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, Congrats for your theme. Is it possible to integrate movie db on theme? I would like to exploit all the information in the database with a simple copy and paste avoiding to manually put it in the article
Hi there,
Thanks for taking an interest! Please note that this feature does not come included within the theme and we have not tested integration with the theme so we cannot guaranty compatibility with it unfortunately.
Thanks for understanding and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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