23210 comments found.
Hello. I have bought and installed the theme yesterday, but the purchase code doesn’t work. I have tried several times, including just now. Please resolve this issue, since I am on a deadline.
Hello, @120000BG,
Can you please share the screenshot of the issue you are facing with me here so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Thank you for your quick response. I just tried again to input the code for the screenshot and it works now. FIY the error was “Purchase code is invalid”.
Hello, @120000BG,
Ok, Sound’s Good!!!
And the issue was because of some sorts of restrictions from your hosting nothing else.
Regards, P-THEMES.
Hi,
I want to clean 3 banners ( DEAL PROMOS ) under slider but i don’t find where i can delete 3 banners.
I use Elementor.
Hello, @Keating14,
Those are the elements set using the Elementor page builder on your site home page, please edit your site home page and finds and remove it.
OR
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
section.elementor-section.home-ads {
display: none !important;
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 10/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @Organd ,
This is the warning from Chrome browser, Please read and follow the instructions written in the below given threads:
https://github.com/dart-lang/sdk/issues/41659
https://wordpress.org/support/topic/failed-to-load-sourcemap/
https://stackoverflow.com/questions/61205390/devtools-failed-to-load-sourcemap-could-not-load-content
Regards, P-THEMES.
I’m trying to use Porto Studio but when I try to import anything it says “Security Issue found, please try again”. Any advice?
Hello, @techibit,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to use Porto Studio, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thank you for the reply but I didn’t have to reactivated the theme as the error gone automatically after sometime. It does happens for a few time during I use your theme. Would it be something at your server side?
Hello, @techibit,
No, It’s not from our server, but it’s from your server with some kind of restrictions, and as soon as the restrictions away it works.
Regards, P-THEMES.
Hello. My customers are not able to download there products. It takes them to a 404 page when they go to their downloads within their account
I created a ticket so that you can have my login details. It’s #106706
Hello, @carson2202,
I have just confirmed from the support department and they said that they already replied to your support ticket with a proper solution #106706, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Unable to use purchase code. How can I re-activate my Theme with purchase code?
Hello, @modestcreation,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hello, how can i translate woocommerce to another language? in cart page, for example. thanks
Hello, @psopa,
You have to translate the Theme and WooCommerce language files as per your requirements.
https://youtu.be/z_X4mELtYDM
Regards, P-THEMES.
Hi, Porto, I have done Whislist translation using your guide, but the word “Price” couldn’t be translated.
Hello, @lenpaka,
Please watch and follow the instructions showing in the below-given video I have created for you.
https://streamable.com/9kx8i0
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have been doing everything using your video guide, but the word “price” cannot be translated 
Hello, @lenpaka,
It is working for me, Now we have to debug it on your site, please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check it for you.
Your 6 months of support period is expired on 26/09/2019. According to the Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Hello there,
While I can use all fonts on Google fonts; for example:
I can choose; 300 400 500 600 700 – https://prnt.sc/vgpd7a
But, Custom Font not working for all fonts.
Only 400 and 700 fonts work if i upload from custom fonts. – https://prnt.sc/vgpeyq
I choose any versions of the fonts from here – https://prnt.sc/vgpfqs
https://google-webfonts-helper.herokuapp.com/fonts/poppins?subsets=latin,latin-extI download and then upload but the result is the same.
It is not only about poppins font, it is also about roboto font. Namely, when i upload font on this theme, only 400 and 700 comes with it.
Can you please fix this issue?
Thanks in advance.
Mesut
Hello, @meoman,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi Porto
Pls address Ticket #106565
Thanks
Hello, @Peaceonearth,
I have just confirmed from the support department and they said that they already replied your support ticket with a proper solution #106565, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
About the wishlist translation, there are three words: PRODUCT, PRICE, ACTIONS
I’ve contacted their support and thats what they say:
“by default our plugin doesn’t use those headings: indeed se use the following Product column -> Product Name Price column -> Unit Price Actions column -> nothing
This makes me think that maybe your theme is overriding wishlist-view.php template and changes those strings, using for the new headings its own text domain So you probably need to search those strings under theme’s text domain”
There are similar strings (but not block letters), but translating those doesn’t change the appearance on the page.
Hello, @green_smoke,
Please watch and follow the instructions showing in the below-given video I have created for you.
https://streamable.com/9kx8i0
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 28/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello Support Team,
How can I change popup content when we run home page , it shows popup. I am unable to find in theme. Please help me out about this change. https://prnt.sc/vgmp9iThanks
Hello, @abhigarg1987,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
at present I’m using a basic WordPress hosting later I’ll buy a new upgraded hosting so later can I reinstall and can i use same purchase code in the upgraded the theme if I install in a basic hosting?
Hello, @pprudhvi,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
i’ve reset my basic hosting so now i’m trying to intall theme but it’s not installing, how to install in my new upgraded wordpress
Hello, @pprudhvi,
Can you please share the screenshot of the issue so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
ok the screenshot link
https://photos.app.goo.gl/dFFW8QpqFFqLBBeK9please help from this issue I’ve bought today I didn’t even use my purchase code.
Hello, @pprudhvi,
This is because you are trying to upload the wrong zip file of the Theme.
The package you have downloaded from Envato(ThemeForest) on your computer, you have to extract the package and you will find the “Theme Files”“ folder under it and then you have to go into the folder and you will find the file “porto.zip”, this is the actual Theme files and you have to upload this file to your WordPress.
OR
Please watch and follow the instructions showing in the below-given videos.
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hello. I just updated my theme and now my projects seem to show the excerpt underneath the project http://prntscr.com/vgde7z despite the excerpt length in porto portfolio settings having no value http://prntscr.com/vgddtx
I just installed the construction demo on a subdomain and added a porto portfolio element with the same settings. This is how my projects looked before http://prntscr.com/vgdc7q I wish to have the same appearance on the homepage but I dont know what setting to change. Please help as I do not want to redo this website which I developed a few years ago
Thanks
Hello, @comnetcloudsolutions,
Please make sure that you have turned OFF the “Show Excerpt” from Porto >> Theme Options >> Portfolio as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/05/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hola, WP Bakery no funciona. Me sale la pantalla en blanco. Elimine js_composer y Ultimate_VC_Addons, después los instale de nuevo. Y no funciona, se queda la pagina en blanco.
Hello, @BADIX,
Please do the following listed debugging processes one by one, I am sure it will solve your issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itChangelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 16/11/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
How to control popup when using elementor? I can delete popup newsletter block, but I cant find any control panel for that.
Hello, @raroDev,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello, please I have issues changing the background of the logo. How can I remove the background colour of the logo completely?
Hello, @Electrify,
Can you please share the screenshot of the background of the logo you want to remove and also the URL of the site as well, so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, @Electrify,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .logo {
background: transparent !important;
}
Regards, P-THEMES.
hi i succesfully manually copied over my porto theme to my new website from my old domain. license key worked fine. i uploaded old database to new and changed site URL and Home link in database .
the only issue is the menu is not showing. any idea what i missed ? would this have something to do with permalinks?
when i click customize theme is shows the menu. but not when i load the page outside if the live edit mode www.juicetv.app
was able to install a mobile menu plugin that only works on mobile phones.
nevermind i figured it out thanks
Sound’s Good!!!
You are the best 
Does it show diff custom results of the website look when you customize it through OLD PANEL or LIVE PANEL (with full options) in live customizer?
Hello, @LukasSiroka,
No, It does not show different Custom Results of the website when you Customize it through OLD or Lice Panel.
With Live Panel, you can see the changes in Live.
&
With the old Panel, you have to see the changes on the frontend of the site after refreshing the page.
And Please also read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Let me explain to you how both works:
If you hover over Porto you will find (Theme Options) and (Advanced Options) right, So if you click on Theme Options it will take you to the Live Theme Options Panel as showing in this screenshot: https://pasteboard.co/IhNS4ld.png and under Live Theme Options Panel you will find all the Theme Options, and If you go to Advanced Options, you will find only a Couple of Options as showing in this screenshot: https://pasteboard.co/IhNSSiI.png that is all, the customize options are not disappeared but only changed its places, But if you do not like this you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot: https://pasteboard.co/IhNV6gj.png Then all of the Theme Options will again come back as old Theme Options and the Advanced Options will disappear as showing in this screenshot: https://pasteboard.co/IhNVJZD.png and now if you want the Live Theme Options back again then you can simply switch it by clicking on the Live options as showing in this screenshot: https://pasteboard.co/IhNWdHP.png This is how it workes, Hope it’s all clear now.
Regards, P-THEMES.
Hello! its possible reset my purchase code? Please because I installed porto on a domain name But I got the wrong address. Is there a possibility to remove it and install it on another address .
thanks
when i install it on the correct domain name, it tells me that it is already in use on the other address.
Hello, @yehoudit,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
