7269 comments found.
I show a WPBakery compatibility issue with the latest update. Could you help me with this issue?
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide description of your issue as well as your URL
I had paid for extended support and one of the main issues was for yoast breadcrumbs to work.
They aren’t working. I seem to revisit this issue every 6 months.
My site url is appearing is serp instead of my site name.
Can’t seem to get this to work properly.
Hi, as we cannot find any support requests from you, would you be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and provide more details on this along with your url? Thank you
Hi,
Before buying this theme i would like to know why single article pages in your demo templates have no h1 as title. I thought this theme was optimized for seo ? How do you manage seo without h1 h2 h3 ? Is there some documentation i can read about how you are seo friendly ?
Is there any other paid plugins that needs to be paid for when purchasing theGem . i.e can I just buy the TheGem and have full functionality or are there other plugins that I need to pay for after purchasing TheGem
Hi, thank you for your request. No, you don’t need to buy any other plugins or pay anything extra to get full functionality.
That is good . tell me is there extra elementor elements within this pack (“I only have elementor free “
Hi, yes, sure. TheGem comes with TheGem Elements plugin with extra elements, features and options for Elementor free. Please check here https://codex-themes.com/thegem/elementor-landing/ . It extends basic Elementor with all needed tools so you will not need Elementor Pro to work with all TheGem designs, layouts, sections, elements etc.
Im import these theme https://codex-themes.com/thegem/gem-cryptocoin/ but it dosent include startup world map effect how can i import this effect.
Hi, replied per mail
Got it, thank you
Hi, any update on timeline for elementor blocks? Thanks
no response to when blocks for elementor will be available?
Hi, sorry for all this delays, all blocks are finished and final tests are being done at the moment. We hope we will be able to release it on 27th of November
Yay! Thanks!
Hi, tried looking for the options to change the header image for the background and icon for the Product Page on Woocommerce and couldnt find that, where is it?
Hi, it seems you have violated the license agreement by installing and using TheGem on several websites under one license. You can contact us via our contact form here https://themeforest.net/user/codexthemes for further details. Please purchase additional licenses and provide us new purchase codes (via our contact form at https://themeforest.net/user/codexthemes). Thank you
Yeah the reason for that is that before buying new licenses i make sure the customer likes the site and complete layout. If you have access to my account, you’ll see that i have payed for 2 licenses and now i have 2 more in process. This one that im asking for support, has been approved for the cliente i will be bought
Please provide a link to the page concerning your initial request, we will check
Many thanks. Next monday i’ll be proceding with the purchase. The Client approved the theme yesterday.
Just tried that method but it only works for a single product. Isn’t there a way to change it by the fault to all products?
1. I have installed theme + all plug ins and they are active but THE GEM Elementor elements are not showing in the Elementor 2. Does the THE GEM support fully custom header editor in Elementor like other themes?
Hi, this sounds strange, all elements should be available. Please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL, we will check.
Hi. I read the documentation but I could not find how to set configure a portfolio set (category) to display as default instead of show all portfolios. I would like to have a pre selected set on the portfolio page. How can I achieve it?
Hi, Add this code to the functions.php of the child theme:
function thegem_term_change_to_checkbox()
{
$tax = get_taxonomy('thegem_portfolios');
$tax->meta_box_cb = 'post_categories_meta_box';
$tax->hierarchical = true;
}
add_action( 'init', 'thegem_term_change_to_checkbox', 999);
Thank you again for your great support!
You are very welcome! Do not hesitate to rate us here on themeforest, would be much appreciated!
Is there something special with your version of Elementor? It is stuck on v3.0.5 with no updates whereas the latest version in the WordPress repository is v3.0.13.
Hi, nothing special, we will update the Elementor version asap.
I have 4 licenses for the GEM, suddenly its telling me my purchase code is invalid, my support is expired but does that mean my license is also expired?? I don’t understand
Hi, you can manage your installations and activations in license manager https://codex-themes.com/thegem/license_manager/ . In case of any further questions please contact us via our contact form at https://themeforest.net/user/codexthemes
Hello, Do you plan to introduce a custom header builder? Elementor pro provides this option: https://elementor.com/blog/header-footer-builder/ But, since you already have custom footer, maybe you can introduce custom header builder?
Thank you, Olga
Sorry, I think you missed my question?
Hi Olga, sorry for this delay, replied per mail
Yes, Just read your email. Thank you!
I’m looking through the options and can’t see it.
Hi, please check mail
Hi Guys, Does the GEM display background videos on mobile? Thanks!
sorry, nevermind. I found the answer.
Hi, thank you for letting us know
Hello please followup ticket #2594050 at your support system. Thanks.
Hello, when i upload a blog thing, the EXCEPRT (in database: post_excerpt) cannot change.. Only the database, with phpmyadmin.
Hi, please be so kind to contact our support at https://themeforest.net/user/codexthemes and provide your URL, we will check
I have been testing my site with couple of different server configuration. And now I am getting ‘You have exceeded the max. number of activations’.
I don’t think I have more than 2 active install of theme right now. Can you please help me with that?
Thanks!
Hi, you can manage your activations here https://codex-themes.com/thegem/license_manager/
When you say the theme is GDPR ready, does that mean it provides a privacy policy template?
Hi, please check here https://codex-themes.com/thegem/privacy-policy
Where can i edit default footer with elementor theme installed?, need to change “D.”, “Fax”, texts, thanks
Hi, can you please share a screenshot, which default footer do you mean? Do you mean footer widget area? Please check here https://codex-themes.com/thegem/documentation/#footer-widgetised-footer-area
As described here https://codex-themes.com/thegem/documentation/#footer-widgetised-footer-area this are widgets in footer widget area, which you can manage in „Appearance → Widgets“ https://prnt.sc/vfmrd0 , here https://prnt.sc/vfmryf
I need to change this text.
Thanks
Hi, please provide your URL and access details via our contact form at https://themeforest.net/user/codexthemes – we will check
Done, thanks!
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