1724 comments found.
Hi, the client has bought a course. He asked for a refund. The payment was refunded to him. How do I cancel access to a course? Thanks for advice
Hi Branike,
You can go to your Dashboard => LearnPress => Orders, find orders by that username, then change the order status to cancelled.
Sincerely
Great. Thank you very much.
Hello how are you?
time without going through here, I have time to buy your beautiful item, but currently I am suffering with an error.
Anyway, I know that to solve it, I have to deactivate and clean everything that has been written by the forum of my website, can you tell me how to delete everything from the forum and completely eliminate the forum on the website, please.
I want to delete all the content, clean that, since it is consuming me too much space in the database, I would appreciate if it is not too much trouble.
Hi tecnimoli,
The forum is the feature of plugin bbPress, you can remove all data of it or contact that plugin to get the best instructions.
Sincerely
Dear all,
I would like to buy your theme but before buying, I have some questions.
In Poland, people use payu or platnosci24 for the payment which I can integrate with WooCommerce
So the question is :
the visitor should buy one course or pay for a subscription and use all courses for a period of time
Is it possible to pay for both via WooCommerce?
Then we can integrate it with polish payments and they can pay.
So if they want to buy one course, we use WooCommerce way and for subscription the same.
I will be happy if you reply
Thanks.
Hi mahdi_jafari,
Yes, it is possible to pay for both via WooCommerce.
You can buy single course with WooCommerce, or you can pay for a subscription with plugin Paid Membership Pro and its add-on to pay via WooCommerce.
Sincerely
So many bugs in this theme. For example: Notice: Trying to access array offset on value of type bool in ../public_html/wp-content/themes/course-builder/inc/custom-functions.php on line 138 It also generated the following error: Notice: Trying to access array offset on value of type bool in ../public_html/wp-includes/media.php on line 781 Fix the error. Single Course view also have a big display bug…
Hi HLSolution,
Please create a new topic on our forum. We will check your issue.
Sincerely
The moment I installed the CB Kit LMS theme, my whole dashboard right aligns and all options hare hidden due to the fact that the beginning of text is far right. It’s like it is back to front, or right to left, instead of left to right. The dashboard menu changes from left to right when I scroll down too. I was told it could be a plugin, but the moment I install the Thim Core Plugin, the problem occurs. Please help, I like this theme, but if I cannot get it to work, I will need a refund, because this theme is causing problems.
Hi Enspire-Colette,
We have responded to you on the forum, please follow the answers so we can check for you.
Sincerely
Do you have a link for me to get there? I went to so many places to ask for help, I don’t know what to do anymore… 
Please send me the link.
Hi Enspire-Colette,
You need to login to see the content of your topic, here is the link to your topic: https://thimpress.com/forums/topic/wordpress-dashboard-right-aligns-with-course-builder-theme-uploaded-image/
Sincerely
Good day, I can’t seem to get into this support link anymore. How do I get there?
Hi Enspire-Colette,
You need login to your account to access that topic. If you can’t do that, please send us an email to support@thimpress.com.
Sincerely
Hola no puedo hacer ningun ticket dentro del foro de soporte, ya ingresé mi purchase code pero no me deja crear temas nuevos. ayuda por favor
Hi render7,
Go to the Course Builder forum: https://thimpress.com/forums/forum/course-builder-lms/ and create your topic.
Sincerely
demo isnt working can you fix that please
Hi hollysnails,
Please schedule your support for us to check and fix it for you.
Sincerely
hi I have bought this, can it be used for different websites? because I have 2 websites like this
Hi userx08,
Yes, you can install our theme on 2 websites. However, we will support only one website with each purchase code.
Sincerely
What activation code is this purchase code for?
Hi! one problem with instalation : ” El tema no tiene la hoja de estilos style.css.” Can you help me please?
Hi render7,
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic.
We will check all your issues.
Sincerely
Where find my PURCHASED CODE?
Hi render7,
I see that you have submitted your purchased code on our forum. Please create your new topic.
Sincerely
hi what do you get when you buy this ?
Hi nandiobanderas,
You will get our theme with the included plugins/add-ons.
Sincerely
whether all the paid plugins are included
for the video whether uploaded on amazon aws or what?
My plan bought this was to create an online course and I uploaded
Hi nandiobanderas,
Yes, you can use the videos which you uploaded to your website, or you can embed external videos.
Sincerely
hi, i have several questions. Sorry
1. I want to know if this theme already has everything integrated so that people can: take a course, take exams, and that when they pass the course, the system automatically allows them to print their certificate.
2. Is it possible that there are two payment methods? one at the school and one on the website? Example: a user pays in the physical school, and later, we manually register him in the portal so that he can take the course online.
3. I can take in your theme, a registration per user of other courses that are not necessarily online?, But that require passing them to deliver your certificate. I’m talking about third party requirements or exams, for example a government exam etc. . But I need to keep track, in the kardex of my website.
3. Is it compatible with the latest version of wordpress?
Thank you
Hi Accviss,
Thank you for your interest in our theme.
1. Yes, users can take the course, exams. Once they passed the courses, they can download the certificate.
2,3. Yes, you can create users and orders in the backend for the users who make the payment offline.
4. Yes, our theme is compatible with the latest version (5.5.3) of WordPress.
Sincerely
Thank you. Update. Can I sell individual courses and can I also make packages of those courses? Do you have electronic commerce integrated? And the LMS is already integrated? Should I not pay it? Or do I have to pay it annually? Thank you, regards
Hi Accviss,
1. Yes, students buy the courses individually. If you want to create packages, you need to use plugin Paid Membership Pro (included in our theme) and assign courses to membership levels.
2. You can use the payment methods supported by WooCommerce. You needn’t pay extra fees to integrate them.
Sincerely
Thanks for the answers, but the following is not clear to me: 1) Is the LMS fully integrated into the theme? 2) Is the LMS paid once, or annually? Thank you
Hi Accviss,
1. Our theme is compatible with LearnPress LMS plugin.
2. LearnPress is free plugin.
Sincerely
i have set 14 days course time,
how can i set expiry time like after 14 days student cant access the course ? its not working
Hi mrkaish29,
Did you set duration for that course and enable the option “Block Course”?
Sincerely
yes i did, have a look
prnt.sc/vdxu6t
i have send you credentials via email as well, you can login as a student
Still waiting for your positive response
Hi mrkaish29,
Please update our plugin LearnPress to the latest version then check again.
Sincerely
I have update LearnPress as well, still same issue
only button disable when i click block content , but lessons are still clickable and data will show to users after expiry of course
???
Hi mrkaish29,
Please create a new topic on our forum. We will check your issue.
Sincerely
Are you out of your mind ? Then again I will wait for 15 hours for your response
how can i see comments under this post?????
Hi mrkaish29,
We have replied to your topic on our forum. Please check it.
Our forum is in private mode, you cannot see the answer from other topics.
Sincerely
I have send my credentials on support as well , Check your email
Hi mrkaish29,
We have replied to your topic on our forum. Please check it.
Sincerely
is it possible to remove access of expiry course from database instead of updating all theme files , actually i have made many changes on PHP theme files, either you can suggest me which folder or files do i update from theme
Hi mrkaish29,
We have replied to your topic on our forum.
Sincerely
“Hi,
I don’t know why, all the single course pages, it shows only the page loading icon without showing the course page content. May I know how to fix it? Thank you very much!”
- I’ve this same issue but in all my website. I already sent an email but didn’t get response. Thank you.
Hi isabelbastoslima,
We have replied to your email. Please check it.
Sincerely
Can you check demo kit template, there is a bugs when i click Enroll (mobile view) .. check this https://wordpresslms.thimpress.com/demo-kit/courses/master-web-design-in-photoshop/
Please fix it and tell me how to update that template.. Thank you
Hi robbyong,
Please add below CSS in Dashboard => Appearance => Customize => General => Custom CSS:
@media (max-width: 480px) .responsive .thim-sc-testimonials.layout-8 .slider-container .slider .owl-nav, .responsive header#masthead.template-layout-2 .style_kit .main-header .header-right { display: block !important; }
Sincerely
It works. Thank you for the quick response.
Hi alkhayat,
We have replied to your topic. Please check it.
Sincerely
How can I modify my lesson pages to my liking? The default template is not nice and I can’t change anything.
Hi jcamilomb,
You cannot change the lesson template. You can change the lesson content with your page builder.
Sincerely
Nice day,
The presentation video of my course is not displayed from youtube, it says that youtube.com rejects the connection. What I can do?
You can see it in: https://waylives.com/cursos/tomar-mejores-fotos-con-telefono/
Hi jcamilomb,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Hi, I have a problem with Wpbakery.
Thim-course-block show the category ID instead of the category name at the top of the block.
Can you help me? Thanks.
Hi andrealicciardi,
Please create a new topic on our forum. We will check your issue.
Sincerely
Getting this error: [13-Oct-2020 10:19:39 UTC] Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed [13-Oct-2020 10:19:39 UTC] Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed [13-Oct-2020 10:19:39 UTC] Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed What is it?
Hi swmfirm,
When does this error appear?
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Hi author,
I was browsing a theme to use for my next project and I saw your theme. I am not if the theme includes an app creation since you’ve mention in your product details that course can be taken offline. Can you please enlighten me with this? https://prnt.sc/uwz174 https://prnt.sc/uwz1cvFollow-up Qs
1. Considering I have videos, where can I upload the videos? Will the videos be safe and cannot be viewed by the students?
2. With your organize online webinar functionality, what apps are you using? is it free to use and included in the package? can I organize webinar directly in the website and broadcast the webinar on my social media?
3. Can I sell subscriptions wherein they can access all the course?
Hi barjucadir,
Our theme doesn’t include an app creation. We don’t say that in our description, that’s just our design.
1. You can upload your videos to your library or from external sources, if you don’t embed it anywhere, no one can see it. And when you embed the video into the courses, only those who bought the course can see the course’s content/videos.
2. We only support Zoom Meetings now, it’s free to use.
3. Yes, you can create a membership level then assign all your courses to that level. Users will get all the courses if they subscribe to that membership level.
Sincerely
is there any affiliate functionality of the site?
Hi barjucadir,
We don’t have an affiliate feature now.
Sincerely
Can we also change the image yet the css remain for this https://prnt.sc/uxnlw8?
is paidmembership pro included in the theme?
in the assessment option, can we make an assessment form wherein, they will take exams or short quiz and once done, they will get the instant result of their assessment and suggest course for theme to take. Is that possible?
Hi barjucadir,
Yes, you can change all images in the theme. Paid Membership Pro is included in the theme. With the quiz, the students immediately get the result, but with assignments, the teachers have to evaluate them.
Sincerely
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