23210 comments found.
Hi support , i cannot update my theme because at first i installed at wpcomstaging before i change it into my domain and error appear update fail already in use at wpcomstaging . can you help me about this ?
Hello, @waydaywahyu,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
many thanks’ for your support .
Most Welcome!!! 
There is a new version of WPBakery 6.4.2, But in your download page its 6.4.1
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolutionHello, @Organd,
Yes, we already noticed it, and our development team is testing the latest version of the plugin with our Theme, once the testing will be completed we will update the plugin link in the same article so please be patience and stay tuned.
Regards, P-THEMES.
Hi, is this theme compatible with “Request a Quote for WooCommerce Plugin”?
Hello, @joceyperez,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not tested the plugin with our Theme officially for now but some of our Customers are using it, so if you want you can also try it with our Theme at your own risk.
Regards, P-THEMES.
Good night, the WPBakery plugin stopped working and was moving a backup of the data in a subdomain to later reactivate it in the main domain, but now I get the message: Purchase Code is not valid !!!
Hello, @mcadigital2018,
Please go to Porto >> Theme License and activate the Theme again from there with the same purchase code, hope this will solve your issue, and if not then please follow all the steps listed below one by one:
It’s because your server environment can not access our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hello, I come to say the problem still persists: https://prnt.sc/vlha14
It worked, thank you!
You’re Welcome!!!
Hi, I need help, would you please help me resetting purchase code?
Hello, @MarianneDomenech,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you!
Im trying to use the purchase code, and it doesn’t work.
Hello, @MarianneDomenech,
I have again reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, just a quick question, think is something quick that does not need to pay for support. I just checked that the Product Data select Menu, where you choose if its a Simple, Variable Product, etc… is disabled, meaning that dropdown menu is not ON, or this menu, https://imgur.com/a/0wDiMr4 (not my install is a shot from another WP install) I mean just the menu, i can see the rest of the tabs like General, Inventory, Shipping, but not the product Data dropodown menu, like shown on this screenshot, https://imgur.com/4Pwf1sk Is there somewhere i can enable the Product Data Dropdown menu? Thanx
Oh dont worry, it was a bug more related to Woocommerce, updated, to latest version and bug is gone. Thanx.
Sound’s Good!!
I’ve just bought the theme and my purchase code is Invalid…
Hello, @GigiFigaro200177,
Please go to Porto >> Theme License and activate the Theme again from there with the same purchase code, hope this will solve your issue, and if not then please follow all the steps listed below one by one:
It’s because your server environment can not access our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hello, @mert_om,
No, sorry to say that but this not possible for now as there is no such option in our Theme, so for now you can use any third-party plugin for this which better meets your requirements.
And for future, I am forwarding this to our development department for considering to add it to the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, P-THEMES.
Hi How to have Full Registration with Shipping Details and Custom Fields?
Hello, @unoserver,
Registration is coming from WooCommerce and our Theme does not have any influence on it. You can read all about registration in the WooCommerce Documentation:
https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
https://woocommerce.com/products/custom-user-registration-fields-for-woocommerce/
https://wpeverest.com/blog/woocommerce-registration-form/
https://www.wpdesk.net/blog/custom-fields-woocommerce-checkout/
Regards, P-THEMES.
I’m using Armember plugin to do register for my site. On the cart checkout page. It is giving the option to create account. How can I remove that and use armember to do all registration and login?.
Thanks
Hello, @Fabekid,
This is the third party plugin setting issue, Please contact the plugin Author or read the Plugin Documentation, Please follow the below-given links:
https://www.armemberplugin.com/documents/getting-started-with-armember/
https://www.armemberplugin.com/video-tutorial-academy/
https://www.armemberplugin.com/developer-api/
https://helpdesk.arpluginshop.com/
Regards, P-THEMES.
A client’s website supposedly uses Porto theme, but it was never activated. How do we activate it from within WordPress online administrative panel? Do we have to delete the theme in WordPress, re-download Porto theme and re-install?
Hello, @contentpositive,
First of all, thanks for showing your interest in Porto WordPress
Please ask your client to contact us via our support system with the Theme purchased account and also with the Theme purchase code PDF file as well so that we will check and solve the issue for your client.
Regards, P-THEMES.
Hi Dear I would like to know if there is a way to display one variant attribute size as dropdown list instead of displaying numbers like that ?
https://i.ibb.co/J2SKxqc/Screen-Shot-2020-11-17-at-7-20-09-PM.pngHello, @khalil__,
Yes, you can, Please change it from Porto >> Theme Options >> WooCommerce >> Single Product as showing below:
Regards, P-THEMES.
Hello,
how can I restore the original popup from the demo shop 18? I’ve delete it at the beginning, but now I really need it (with a different background, though). I’ve been trying to use the modal box, but can’t get the desired result.
Thank you!
P.S. Support expired, but I have purchased 2 copies of the theme .
Hello, @green_smoke,
You have to use the Porto Modal Box element and insert the content in it.
And a bit of Custom CSS for designing it, we have also used some Custom CSS and the classes in element and column setting, and then it works as it is on the Demo.
Like we have used Block Shortcode in Porto Modal Box for the content as showing in this screenshot:
https://postimg.cc/hfrSmdYn
And you can see we have used Custom Class as well.
https://postimg.cc/t1VQBZBY
Here is the Custom CSS for that Custom Class and you have to put it into the Theme Options >> Skin >> Custom CSS.
/* newsletter */
.newsletter-popup-form { max-width: 740px; position: relative; }
And some more Custom CSS and for the inner content as well.
Regards, P-THEMES.
It worked, thank you! But how do I add the “don’t show it again” bullet to the popup?
Hello, @green_smoke,
That is just the Custom HTML checkbox nothing more, That is not dynamic, so if you want to add the dynamic one you have to use Custom Code and Custom JS for it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i already activated the purchase code, but i have error when installing the theme, so i decide to remove all the file and re-install wordpress, when i installing the theme and activate my purchase code, it showing invalid, could you help to check my purchase code? I am new user of wooCommerce, so i re-install my wordpress several time to test it, please help and thank you
I able to activate now, problem solved, thank you.
Sound’s Great!!!
HI, I want post TItle above feature Image in my blog page … Thanks
Hello, @rikky111,
Sorry to say that but this is not possible, there is no such option in our Theme, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi, cant add values to atributtes the vendors in dokan, i ask to wedevs and they say: “On the other hand, your theme is adding an extra feature for WC product attributes – https://prnt.sc/vjwn8n that are not supported on Dokan. As a result, you do not see the options to add values.”
TIA
Hello, @CyberMODE,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi i made a ticket 2 day ago but dont recive have news from you
Hello, @CyberMODE,
I have just confirmed from the support team and they said that they replied to your support ticket (#107337), so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
I have recently purchased, used this template and have added WP Affiliates (https://woocommerce.com/products/affiliate-for-woocommerce/) but a supposed Menu Item called Affiliates should show up as one of the tabs in the [my_account] page, unfortunately it doesn’t with this theme. I have tried other themes and it does show up.
The supposed content of the new menu item will only show when I type this on the address bar: https://mysite.com/my-account/afwc-dashboard/
How do we handle this so that the new menu item will be added in the [my_account] page? Thanks
Hello, @lolemeir78,
Sorry to say that but we have not officially tested the Affiliate For WooCommerce plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
Oh I am sorry to know these.
I have earlier attempted to recreate the scenario (my installation sequence, thinking that it might have caused the problem) using a temporary domain but I was flagged that I will be violating my PORTO License).
Anyway I believe that when I deactivate this theme now I will be able to use this theme again with another project, right?
Thanks
Hello, @lolemeir78,
Yes, you can, please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hello. Is it possible to buy a license and put another name on the certificate?
Hello, @emiralmediaprod,
Do you want to change the Envato username on the purchased license? If yes then please contact Envato for it.
OR
If you want to change the License to any other Domain/Site then please read the below-listed articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
hello there, i already upload demo content to my website, but when i click on porto studio button, its nothing happend. what should i do?
Hello, @nuarharuha,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purcahse code and then try to use the Porto Studio, I am sure you will not finds this issue anymore and if yes then please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
After setting up woocommerce, shipping, payments, etc. I noticed that none of my product images are loading. Why is that?
Figured it out. If I enable PayPal Checkout then the images don’t load :’(
Hello, @TheRealRazzy,
Sound’s Good!!!, And please try again with activating the PayPal Checkout plugin again and turn OFF the SKELETON Mode from Porto >> Theme Options >> General as showing below, save changes and check your site after removing the browser cache.
Regards, P-THEMES.
