Hello! Other customers of Uncode use YITH Product Filters, if you refer to the shop area. Here you can read more info about how to set it up: https://support.undsgn.com/hc/en-us/articles/360014001898-WooCommerce-Ajax-Product-Filter

If you prefer to ask a refund, instead, refund requests are processed according the Envato refund terms and you can ask from here: https://themeforest.net/refund_requests/new

Finally, if you need further support, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi elsabe! We are sorry but from here we cannot understand what it’s the possible problem, please send an email from the form you find in this page, and insert the Purchase Code you are trying to use: https://themeforest.net/user/undsgn

Hi makelovin! Yes sure, here you are: https://undsgn.d.pr/eKTmzW

Hi jterstege! Yes this can be achieved with this CSS (if I understand what you mean):

div#logo-container-mobile {
    padding-top: 0px;
}

If this is not what you need, please open a private support ticket and insert a visual reference so the Support Team can help you: https://support.undsgn.com/hc

wow. really quick response. lovely. works like a charm. thank you.

Thank you for the confirmation! Much appreciated!

Hi rstitch! Yes every carousel and Posts module has it’s own ID, for example: https://undsgn.d.pr/YBpEyh
Moreover, every thumbnail has it’s own class: https://undsgn.d.pr/f142L8
Basically you can also target specific thumbnail if needed.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Ok but as told if we are not able to replicate in our stage you have at least to share your site link, you cannot really expect we can debug words… Otherwise, open a ticket so the Support Team can follow you privately.

Hi thank you for your reply! Maybe latter a will buy support and open the ticket.

Unfortunatelly I have not time to tune it now.

I have another question about “load more” button… Or pagination.

Is it functional for the products? I mean for the main page of the shop. I used for this page your “posts” modul.

But it seems to me that “load more button“ is not fuctioal for post types: “products”...

If not, why??

For example I have 60 products, so my shop page will be every time to load 60 products??

And I think with pagination is it the same… If I switched pagination on it did not show on shop page…

Thank you.

Hi rattar! Probably we don’t get you but from here it’s working like a charm: https://undsgn.d.pr/WdOZpW

Thank you for the confirmation!

Hello, I’ve a new question. In single product page (Product | Columns (Dynamic)) I need to insert a video, different for each product. I’ve tried to put video in second featured image and bring it like single media, but I can’t resize it. How can I insert it?

Thanks

Hi MSStudio12! We are sorry but we cannot figure this out in words since this is not part of Demo Contents, moreover maybe it’s even not possible if not advertised (moreover note that the Featured Image in WordPress is not compatible with videos natively, this can be only achieved only with plugins), as suggested please open a ticket and insert a link to your site.

Hi johyde and thank you for interest! Unfortunately, there is not the functionality you request build-in in the theme.

Hi monyba! Support extension can be renewed at any time, before the date of expiration Envato offers a deal, otherwise after the expiration the price is a bit higher.

Thanks!

Thank you for interest!

Hi rstitch! We are sorry but as explained it’s not easy to understand what you are trying to describe if you don’t insert a link to a live site where it’s possible to check the possible issue/problem. For example, what is the “tab looking item”? If you refer to the label that appears when a section is active try to insert this code in the Page CSS option:

.no-touch .onepage-pagination .is-selected span.cd-dot-cont + .cd-label{
    opacity: 1;
    transform: scale(1) translateX(-100%);
    display: inline-block;
    transition: opacity 100ms ease-out 100ms,transform 100ms ease-out 100ms, display 0ms 0ms;
}

Anyway, for support it’s always better to use the dedicated Help Center: https://support.undsgn.com/hc

This worked! Thank you so much

Hi rstitch, and thank you for the confirmation!

Hi brandprosody! We are sorry but it’s really not possible to understand what you refer without a link to your site to check what you refer to? We can help if there is a known issue, nut this seems something other users are not reporting, so please share at least the link to your site to understand the possible issue.

Hi jasmine012489! Thank you for report! You right! We’ll insert in the next update!

Hi digitd! We are sorry but we are not aware of any similar issue from other clients, and we cannot understand what is the possible problem from here, sorry.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

We are sorry but your link points to the generic Uncode demo homepage, please remove the ThemeForest’s frame when copying the link and share also the link to your site to understand your setup.

Look at this

https://www.dropbox.com/s/5clrhnrm0yzgh93/cart_empty.png?dl=0

Did you located this page in your Demo Contents? Did you set as Empty Cart page in the WooCommerce options as for documentation? https://support.undsgn.com/hc/en-us/articles/360011206598
Now open this and edit as you needs, really don’t understand what is the problem from here, sorry. This is just a page that you can edito as any other page.

Hello,
those screenshots are taken from the current version, the same you’re running as well. As you can see the Alt tag is correctly set in the backend https://undsgn.d.pr/kn3jIu and correctly displayed on the frontend https://undsgn.d.pr/KKQ1vr Could you check if you have set everything in the same way and provide, maybe, a screenshot please?

Thanks again.

Sorry, but I miss the title tag and not the alt-tag.

Oh, sorry, however no, title tag for images isn’t important in SEO, at least if you defined an ALT tag, important for accessibility as well. Uncode doesn’t print it for images. It is printed for anchor links only, since in that case it is important, again, both for SEO and for accessibility.

Hi rv-dev! As suggested in the error message you probably have, please send a private message from the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi reillynewman and thank you for interest! No, sorry, this is not an option on ThemeForest. All themes are sold at the same price, and there is not a bundle option. The fact is that prices are relatively low, and licenses are lifetime. In other marketplaces, you have bundle options, or you can use a theme for multiple websites, but then you have to renew the purchase each year at least one of these websites is online… so in a few years, you end to spend more money. I confirm this in detail because we already asked Envato if it was possible for other users. Still, it’s Envato’s policy, and it’s the only business module ThemeForest is based (consider that we have Uncode users who have bought even more than 60 licenses).
PS: It’s a bit odd that the Envato supporter who replied you suggested to talk to our team since as explained this is not an option on ThemeForest.

Hi, insert this code in the custom CSS option of this page:

.icon-box-left .icon-box-heading > *, .icon-box-right .icon-box-heading > * {
    word-break: break-all;
}

Thanks!! You Rock:-)

Thank you for the confirmation!

Hello!
Are you using the Text module? There should be some filters to use, or you could overwrite the function used in that case, but it should be better to take a look at your live site to understand what the best way is. For this reason I recommend to contact our Help Center, there we have a completely dedicated support team, just submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi jimmyjam! It’s pretty odd you have an issue on every update since other users are not reporting the same problems. In fact, before any update is published a group of Uncode users (Beta Testers) tests the new theme version for some weeks. Moreover, the problem you probably refer is not caused by Uncode, but by the WP 5.5 update. Anyway, try to remove ALL extra plugins or upload at least a screenshot of the possible error you have in the Chrome console. If you properly update Uncode, the core plugins, and you flush cache properly (also server and Cloudflare), you even don’t need jQuery Migrate Helper, this is widely confirmed by the comments that you can read on this wall or verify in the group dedicated to Uncode on Facebook.

Thanks for your quick reply.

Was just frustrating that when we wanted to edit the site an update pops up and when installed we need to spend quite some time to fix it. However, I have downgraded WP and then upgraded WP again and now it works.

Thanks again, JJ

Thank you too! Best