176 comments found.
Hi, I have sent a question I have about the issues with the theme, but noone responded. Can you please check as I need to make the necessary changes. Many thanks.
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
However please send me the link of your ticket? in this way I can see the response time of my team. Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Hello, Could you let me know where the version numbers of the theme are? Dont know if I have to update the theme or not without knowing the version number and fixed/added things… Thanks Alex
I know it has been updated, because it says so at the right of the description, but what version it is?...
Any chance you could give us the changelog? so we know what as been updated…
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
HI there, You havent replied to my questions! Thanks
Hi, i would like to know how i can edit the principal header where we have the language information and social media channels, etc. I was looking in the pages section, and the menu settings as well, and i couldnt fix it up… So, can you guys help me with this issue?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I’ve opened a ticket on 30th October i’m still waiting for your support. The question was so easy, i need to translate the theme, there are a lots of strings who doesn’t apper on Backend. If it is your theme multilingual as you wrote it should be more easy to translate
Hi,
thanks for let me know, I see that you have received your reply, most probably you didn’t receive the notification so please try to check your ticket status directly on our support forum.
Have a good day Bye
Hello, I need help and custom work but I cant contact you. I Try with the support form and in Envato Studio but nothing. In Envato studio shows me that you are now cant be contacted and in your support form there is just one button check fields and when I click the button nothing happens.
Hi,
now you can do it.
Have a good day Bye
Hello, 1. I’ve got a problem with pictures which are not in the centre of the frame In the gallery module.
2. On the second gallery at the same page – those circles which says about the picture order are placed on the picture – not under. It should work same as at the top gallery because I have duplicated this feature.
Please advise me how can I manage with finding the solution
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi I opened a support ticket a few days ago on http://support.nicdark.com. Please help as i have compatibility issues with the theme.
Hi,
yes sure, our support team told me they have already answered.
Please continue the conversation on the support forum if you have any problems.
Have a good day Bye
Hi, presale question: Can i manage more than 1 guest house with this template ? I have a few different houses with their own rooms that i have to manage.
Hi,
thanks for the interest.
Yes sure you can do it. For other pre-sales questions to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Please don’t give me a “send an email stuff” just answer the question already and fix. Note the IT IS URGENT part.
I need to remove the LOREM IPSUM on my website from the Blog Excerpt. I’ve been able to change the main text but this one on the home-3 page is still showing dummy text. It is urgent.
I’ve fixed it.
Well done !
I need to remove the LOREM IPSUM on my website from the Blog Excerpt. I’ve been able to change the main text but this one on the home-3 page is still showing dummy text. It is urgent. I’VE EMAILED ALREADY 2 days now.
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Pre-sale question: Can I use Woocommerce for reservations so I can add local payment plugin to commerce as payment option? Thanks
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi! I bought the theme but I’m having trouble installing WP Bakery. I sent you my problem on your support site but haven’t had an answer yet.
Can you guys help me?
Hi,
you have opened your ticket yesterday so don’t worry you will receive your reply as soon as possible.
Have a good day Bye
hi, our request is simple:
1 – We need to create an extra service (additional bed) with a price. But, the price must be different by high season or low season. How can we do that?
2 – We need to create 3 different variations of price by number of nights (1 night, 2 nights and 7 nights) on room booking and those pricings will be group by season (high and low). How we can configure this behaviour?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi
Does the theme support sticky menu?
Thank you
Hi,
yes sure, however to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
For the header i take header4 layout and I have somethig like this – [nd_icon_text class=’nd_options_display_none_all_iphone’ icon=’world-white’ text-color=’#ffffff’ text=’LANGUAGES’]
how can I make multilingual text – LANGUAGES? I.e for other language i want to translate this text
And for example for [nd_icon_text icon=’pin-white’ text=’CONTACT US’ link=’/contact/’ float=’right’ text-color=’#ffffff’ ]
I want to take translation for CONTACT US for current language
There is no information in Documentation about this moment
Also for footer i take layout page – footer, but for other languages i have others pages with translation But in theme options i can take only this one page for footer only in one language
I bought this template here, so I don’t have purchase code to ask a question on your support forum
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
Check this article for understand how to find the purchase code : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Just wanted to know what are the payment methods supported for room booking system? Is it powered by WooCommerce payment system or separately only PayPal and Stripe are there for the Room Booking System.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Just purchased the theme and ran into some problems in my local dev environment regarding demo imports: The xml file was not found, update the theme to be able to select the options of the demo you want to import.
Now tried to create an account to submit a support ticket as advised on other comments but for some reason no registration emails received, no nothing!
Can someone please point me in the right direction to be able to get some support?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi I have already submitted the ticket and waiting for your reply!
https://support.nicdark.com/themes/ticket/unable-to-import-demo-content-3/Perfect 
I can’t register in your support. I have filled in the information you need. Wait for the Email to confirm. But now nothing sent.
I want to add fonts and the font size of the menu above, what to do?
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
I’ve been waiting for you for two days already But no response I have sent the issue to http://support.nicdark.com/support-registrationlogin-problem/ I have sent many editions. But I didn’t get any response
Hi,
thanks, yes sure our agency is closed on Saturday and Sunday, as written on the theme page you will receive an answer as soon as possible during the working days in 24 hours.
Have a good day Bye
Can I install SSL?
Hi,
thanks for the interest.
Yes sure !
Have a good day Bye
Hi Nic, The link to your support site for this item does not seem to be working.
I have a question about WooCommerce.
Hi,
most likely it was a temporary problem.
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day Bye
