352 comments found.
Hi! Is the theme updated to support WP 5.6 and PHP8?
Hi there,
It is compatible with WP 5.6 and as for the php you can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, Why is the WP Bakery Post Grid element not available in the version of the page builder included with the theme?
ok I managed to enable the VC Post Grid in the theme options. However, when displaying the posts I’m seeing a shortcode string idner the post title instead of the actual read more button: [vc_btn link=”post_link” title=”Read more” style=”flat” shape=”rounded” color=”juicy-pink” size=”md” align=”left”]
Can you please advise?.
Hi there,
Thanks for writing in! Glad you managed to enable the Grid, as for the code you could try to edit the post excerpt
If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello there!
We are running php 7.4 on our server and we are seeing following php warnings and notices cluttering our error logs:
1. PHP Warning: array_key_exists() expects parameter 2 to be array, string given in /wp-content/themes/cabin/framework/lib/qode.functions.php on line 305
I fixed this issue by correcting your code in mentioned file as follows: changed “if(array_key_exists($key, $meta_data))” to “if(is_array($meta_data) && array_key_exists($key, $meta_data))”
2. PHP Notice: A non well formed numeric value encountered in /var/www/prost-mahlzeit.de/htdocs/wp-content/themes/cabin/css/style_dynamic_callback.php on line 10778
I am guessing there is a variable value which should be formatted as int but for some reason isn’t clearly formatted as int. Might be a comma issue or something.
Best Saskia
And this fatal error:
3. PHP Fatal error: Uncaught Error: Cannot use object of type WP_Query as array in /wp-content/themes/cabin/includes/qode-plugin-helper-functions.php:535 Stack trace: #0 /wp-content/themes/cabin/blog-masonry-full-width.php(10): cabin_qode_get_sidebar_layout() #1 /wp-includes/template-loader.php(98): include(’/var/www/prost-...’) #2 /wp-blog-header.php(19): require_once(’/var/www/prost-...’) #3 /wp-content/themes/cabin/includes/qode-plugin-helper-functions.php on line 535
Hi there,
Please check if you have updated your theme and its plugins to the latest version released. You can follow the procedure from here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi My client is using Cabin no#9 – Pine, with the side menu. I am having issues making the logo taller. Whatever image i upload, the logo is always 105px in height (the container has this set in source and the logo itself height:100%). From where this comes from? In theme settings, “Navigation top margin” has this value, but changing that, has no effect. I know i could override this with CSS, but i don’t like important rules, and the logo to be taller than it’s container area. So i would be glad if you could help me out here. Also, you have a string issue on the Elements page. See: https://prnt.sc/vgxt73 Thanks
Meantime i posted in support, so you can ignore this!
Hi there,
Thank you, our support team will answer you as soon as possible.
Support
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Strange is, that you answered here faster than on support as there i am still waiting to be noticed. How come this is so slow? I can’t go on with some parts of the website because of the issues i signaled to you!
Hi there,
Once we check, we do see that your request has been responded to. Please understand that our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Thank you for your patience.
Support
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Hi, I have recently purchased this theme—so far so good! Looks great! A question: I prefer using Revolution Slider. If I install this plugin, will I be able to use it instead of LayerSlider? Embed code on the homepage in the same area where LayerSlider is embedded? Thanks in advance!
Hi there,
Thanks for writing in!
Cabin theme does come with Revolution Slider bundled within the theme so you will for sure be able to use it and create your Sliders.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, we are just about to launch our new website using this theme, but were wondering if the included plugins like layerslider will be updated any time in the near future as the last update was over a year ago. And there are now warning banners when using the plugins that they are out of date and should be updated.
Thanks
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest versions.
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I have updated my PHP to 7+, but woocommerce isn’t working and completely makes my locked down (not even able to login via wp-admin). Do I need to download the latest Cabin theme? Let me know if I need to renew support if you can help me figure this out without.
Hi there,
You need to have the latest version of Cabin theme and plugins. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
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I’ve updated everything. It is still not working. Do you thin your team can help if I renew my support?
Hi there,
Could you please provide us with your website URL so we can check. Off course if you extend your license you can always turn to our support team for help.
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sorry, I thought the URL was in the original thread – weliver.com
Hi again,
It seems that you don’t have the latest version of our theme. Please update it by following these instructions: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
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I have downloaded both purchased copies of the Cabin theme for the latest version, but I got a “The link you followed has expired.” error. I have followed the above “helpcenter” link, but it is not working. PLEASE HELP.
I have updated to PHP 7 for woocommerce
Can you you fix this on your end or email a new .zip file? I really need to get my store back up and running. I have several customers waiting to purchase items in my store!
Hi there,
This usually occurs when a theme and/or a plugin is uploaded via the WordPress dashboard, and the reason behind this are low server php resources. You can read more about our server resources recommendations. Also here is our article that can help you.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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I have updated the resources, but I am still getting the same eroor message.
Hi there,
Have you tried to upload theme via FTP as we indicated?
Please do so and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Yes. I uploaded via FTP before my last response. Upon activating, I get the following error message(s), I lose my layer slider, my home page portfolio and the menu does not work.
Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘qode_maintenance_mode’ not found or invalid function name in /home/weliverc/public_html/wp-includes/class-wp-hook.php on line 287
Warning: Cannot modify header information – headers already sent by (output started at /home/weliverc/public_html/wp-includes/class-wp-hook.php:287) in /home/weliverc/public_html/wp-includes/functions.php on line 6270
Warning: Cannot modify header information – headers already sent by (output started at /home/weliverc/public_html/wp-includes/class-wp-hook.php:287) in /home/weliverc/public_html/wp-admin/includes/misc.php on line 1310
Warning: Cannot modify header information – headers already sent by (output started at /home/weliverc/public_html/wp-includes/class-wp-hook.php:287) in /home/weliverc/public_html/wp-admin/admin-header.php on line 9
Hi again,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
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is it possible to add image gallery ? popup image when click
Hi there,
Thanks for taking an interest! You do have our Image Gallery with the ability to have a image popup.
Do let us know if you have any additional questions.
Support
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Can i see image popup demo?
HI there,
You do have the image gallery presented here https://demo.select-themes.com/cabin/gallery-grayscale/
We are here if you have any additional questions.
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Hi
We’ve installed the demo and are wanting to use the select slider which i presume the demo uses but for some reason the demo slider images aren’t showing up, it’s just black space.
Do I need to do something else?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi! for this demo: https://demo.select-themes.com/cabin3/ is it possible to have the menu & logo bar sticky on mobile devices and tablets?
Hi there,
Thanks for taking an interest! Out theme does have a mobile menu which is shown for smaller devices so you cannot change the behaviour within our theme options. However, you can add fixed position with a custom CSS to get the mobile menu always present.
Let us know if you have any additional questions.
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Hi! Thank you for your reply. I bought the theme and went for the cabin3 demo.
Can you please help me with several issues?
1. what custom CSS do I have to add to get the mobile menu sticky, on mobile and tablets only?
2. where can I edit the “read more” text from the buttons?
3. on mobile view, is it possible for the content to be the same width as the width of the featured image? It appears to be so on blog list view, but when I click on the single post, there is just too much empty space at the left and right of the actual content. This is in list view and OK: https://ibb.co/QvxXLVS This is single post and Not OK: https://ibb.co/XsFjXwX
4. on the single post, the post info appears as “Posted on 12.06.2020 | in Pirogravura pe lemn” where Pirogravura pe lemn is my category. How can I delete the words “posted on” and “in”? My site is in Romanian, so it does not look OK to have words in English. I want it to remain “12.06.2020 | Pirogravura pe lemn”.
I tried changing the Wordpress language to Romanian, but that does not translate that meta. Same for the “read more” from the buttons.
Many thanks!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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i’ve found a couple of bugs within the hover box feature that cause the page to break. Trying to use ‘google fonts’ and also ticking the checkbox to add a CTA button both seem to break the page.
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will investigate.
Support
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Done
Support
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Hello, I’ve yet to hear any response from yourselves on this. Have you received the ticket? Are these issues being looked into? Is there a time-frame for replies?
Hi there,
Could you please provide us with your Ticket ID so we can take a closer look. And do note that our support team’s response time is within 24h.
Thanks.
Support
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I don’t suppose anyone could quickly tell me how to stop the content boxes from scrolling over the header? I’d just like the page to scroll normally without it overlapping the slider?
I’d like to turn the parallax off and cannot see where to do it?
Hello,
Thank you for reaching us
Support
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Thanks for getting back. It’s this page: https://stjustsportscentre.co.uk/ – I’d like the first content boxes of text not to scroll over the slider, when you scroll down the page.
Hi,
Thank you for the prompt reply, we inspected your website, and strangely we couldn’t see any overlapping. Also, there are no errors in the console view > https://prnt.sc/r8hxc4.
We tested your website in Google Chrome and Mozilla Firefox, take a look >> https://prnt.sc/r8hvf0 https://prnt.sc/r8hvnu https://prnt.sc/r8hw0z. So please provide us with more details – like what browser are you using? Are your browser updated? Did you change something in the meantime? Maybe you should try to test this from some other device, or internet connection.
Keep us updated
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It’s like this: https://prnt.sc/r8iczh
I’d like it not to scroll over the slider at all: https://prnt.sc/r8idyj
I’m sure there’s a setting for this somewhere?
Hello,
Thank you for the screenshots, but we tested this again in Chrome and Firefox, and we couldn’t reproduce this on our behalf. Take a look:https://gfycat.com/giddyofficialcurlew
Please provide us with more info regarding this – what browser and operating system are you using?
Support
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Hi, thus theme is great, and FULL of options. I however can’t get it working on PHP 7.3.5 at all, is fine on 7.0, but 7.2 and 7.3 both time out trying to connect to the site with the theme enabled. Would be great if anyone has any advice on how to get this theme running on PHP 7.2 or above
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-Them
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On the Select Slider for the Sequoia theme, I want to remove all text and lines from the slides, but I can’t seem to remove the two lines that were above and below the main title.
Hi there,
In every Slide, you will find the Settings for Title Separator which can be turned on/off or edited to your needs. https://www.screencast.com/t/lQz9YH8cI hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hallo.I’m not good at English. How can I center align titles and embedded videos in the portfolio page? I want to place a black box in the center. https://imgur.com/a/AAoCFjA Since the video “Select Portfolio Images/Videos(single upload)” cannot be played on the smartphone, it was replaced with an embedded video.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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How do I make the buttons transparent on the Select Slider? I’ve done it before, but the color picker doesnt allow for transparency so not sure how I achieved it. Leaving the color value blank defaults the button to the General Options First Main color.
Hi there,
Please try adding this code to Appearance >> Customize >> Additional CSS:
.slide_buttons_holder .qbutton {
background: transparent ;
}If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
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I encounter issues with blog display, for example “Date ascending” ik ok, but “Date descending” displays nothing… Or page type “Masonry” works fine, but “Masonry full width” displays an error message. Don’t know how to fix it?!
Hello,
May we ask you to open a ticket at https://select.ticksy.com/ and to include your website URL with wp-admin access and our agent will gladly investigate. Thanks
Best, Select
Hi, After updating to the latest theme and updating Woocommerce, then installing Cabin Core it breaks the single product page layout. The upsell section is merged into the product summary section and the background color of my footer changes to white. This only happens on the single product page.
I’ve tried disabling all plugins except Woocommerce. If I switch to the 2019 theme then the layout is corrected. I know my support has expired but I feel this must be some kind of issue with the theme and not something I am doing.
Any help would be much appreciated.
Hi there,
Thanks for writing in.
In 3.1 version of the theme we added compatibility for the woocommerce version 3.6.2 like shown in the changelog https://themeforest.net/item/cabin-a-beautiful-vintageinspired-theme/10721312#item-description__update-log
Please provide website link so we can check which version of the theme and woocommerce you are using.
Best Regards, Select
Hi, I’m running the latest version of the theme 3.1.2 and Woocommerce 3.6.4.
Is there any way I can send you the URL privately as it’s password protected?
Hi there,
Latest compatible version of the woocommerce plugin is 3.6.2 so please downgrade your woocommerce version and your single product page should work fine.
You can find older releases of the plugin on this link https://github.com/woocommerce/woocommerce/releases
Best Regards, Select
ok I’ve just tried that and am still experiencing problems.
Hi there,
Can you please contact us at support@select-themes.com and provide temporary wp admin credentials so we can take a quick look?
Best Regards, Select
Email sent.
Hi there,
We received the email and will answer as soon as possible.
Best Regards, Select
I’ve received a response regarding the footer by adding custom CSS but I don’t see why that should be necessary as all other pages don’t require it. Also, the upsell/related products sections are still aligning under the product summary but they should be under the product thumbnails. If I switch to the 2019 theme then this issue goes away. so it must be something related to the cabin theme.
Hello,
Please, continue converastion via email so our agent could check this further more with you there. Thanks
Select
Google map is not showing up after I enter deails it is still blank
Hi,
Please make sure that you have added correct google api key to the Select Options > General Google Maps Api Key field.
If you still experience issue our support agent can help, just submit a ticket at http://select.ticksy.com.
Best Regards, Select
Left menu on Pine will not allow me to show my own image. The preload image is overriding my image.
why does the image scroll?? How can i make it stop
Hello,
I just tested background image on the vertical side menu and did not experience such an issue. Please submit a ticket at http://select.ticksy.com and provide website link so our support agent can inspect your site.
Best Regards, Select
