1951 comments found.
I have the same problem, when entering to edit with WPBakery Page Builder, the page appears blank. Help me please
Hi,
Please open a ticket on the support site and share your website address with the admin login credentials. Our supporters will help you check this issue.
https://uix.ticksy.com/Thank you
when i edited bakery plugin that page is not loaded
http://trifoil.org/images/1.jpgHi,
Please open a ticket on the support site and share your website address with the admin login credentials. Our supporters will help you check this issue.
https://uix.ticksy.com/Thank you
When can we expect compatibility with Wordpress 5.6? Tnx.
Hello,
The theme is fully compatible with WordPress 5.6 and WooCommerce 4.8. You can update them on your website.
Thank you
Hello, looking to purchase but want to know if compatible to the new Wordpress 5.6. Thanks
Hello,
The theme is fully compatible with WordPress 5.6 and WooCommerce 4.8. You can update them on your website.
Thank you
Hello, I would like to purchase your theme and use it for my website as a portfolio, without using woocommerce. Is it possible? Thank you!
Hello,
Yes, it is possible. If you don’t install WooCommerce plugin on your website, the theme won’t load e-commerce functionalities and it can work as a portfolio theme.
Kind regards
hi i buy the theme look good but thay have so mych bugs in rtl, is not rtl please i wil happy if you can check this 
thanks
Hello,
Please open a ticket on the support site and share your website address. Our supporters will help you check it.
https://uix.ticksy.com/Thank you
Hi. Is it possible to add the Currency Switcher to menu on mobile (or any other place)?
I tested the menu language switcher in WPML options and it looks nice on mobile but not on desktop, since it appears duplicated (on the left side and in the menu).
Hello,
Yes, you can add the currency and language switcher to the mobile menu. There are options for it in Appearance > Customize > Mobile > Menu.
If you need more assistance, please open a ticket on the support site. Our supporters will help you.
Thank you
I read this https://docs.uix.store/sober/#/installation/download-sober but i still cannot find the demo
Hello,
Please open a ticket on the support site and share your website address. Our supporters will help you check it. Perhaps you didn’t install the One-click importer plugin.
https://uix.ticksy.com/Kind regards
Hi, the theme is not responsive with iPad landscape mode? Elements overlap one another. How to fix?
Hello,
We tested and didn’t see this issue on our website. Please open a ticket on the support site and share your website address. Our supporters will help you check this issue.
https://uix.ticksy.com/Thank you
Hi, I opened a ticket but I still have not received a reply. We need the iPad error to be fixed asap. Thanks!
Our supporters is checking your website and will reply you soon.
Thank you
give me money back, because i don’t recive with theme license key for WPBakery Page Builder and Revolution Slider
Hello,
We included the extended version of these plugins into the theme. Therefore you don’t need the license key to activate them. In the theme’s documentation, we described about this. You can check it here:
https://docs.uix.store/sober/#/getting-started/plugins-licenseIf you still want to get refund, please open a new request to ThemeForest, the will help you to get refund.
Thank you
Hi,
i’ve installed your theme, and after I have a problem with a plugin YITH GIFT CARD, fronted i can’t see the product gift card, so I see the product but when I try to put in cart the preloader go to loop and doesn’t see the product detail to choose ….. https://www.ilcamiciaionapoli.it/prodotto/buono-regalo/Waiting for feedback
Best
Hello,
We found a JS error on your product page. It causes the issue of the preloader. And it also make the zoom feature not working.
http://prntscr.com/vq8dfmPlease note we didn’t test this theme with the Yith Gift Card plugin. So it may not working properly with it. Please open a ticket on the support site. Our supporters will help you check it deeper.
Thank you
Hi, I am interested in your elementor woocommerce theme. I was wondering if the SOBER theme has the same options as your KONTE theme. In the preview of the theme, I do not see some parts in the SOBER theme that are present in your KONTE theme. For example, is it possible in the SOBER theme to get the product description in full screen in mobile view?
I took a screenshot: https://ibb.co/b2FXSLKHello,
At this time, only Sober theme supports Elementor builder. But in the Sober theme, there is no option to display the product description in fullscreen in mobile view.
Pre-Sale Question.
Is it possible to show an add to cart button in the normal shop overview (on mobile)? And is it also possible to show an add to cart button all the time on desktop view?
Hello,
Yes, this theme has an option to keep displaying the add-to-cart button on mobile. You can also use a simple CSS code to make this button always visibale on desktop view. If you need, our supporters will be happy to help you.
Kind regards
Hello,
I would like to draw your attention to that in 3.0.2 theme version, there is a deprecated woocommerce function. The error log says: The WC_Cart::get_item_data function is deprecated since version 3.3. Replace with wc_get_formatted_cart_item_data.
The function is used in woocommerce templates that the theme overrides: cart/mini-cart.php and checkout/review-order.php
If it’s possible, please replace it in next theme’s update. Thank you for your great work!
Cheers 
Hello,
Thank you for your feedback. We will update it in the next version of the theme.
Hello, I’ve been trying to change the font size of the menu and generally the font size of the site through Customezer > Typography > Menu etc but it doesnt work. They are too small, I even typed font size 40 and nothing changed at all. Any assistance please?
Hello,
You need to enter the size within unit, like “40px” instead of just “40”.
Thank you
Good afternoon, I have an error with soo wishlist. [Table ‘wp_soo_wishlists’ doesn’t exist]. Also plugin YITH WooCommerce Wishlist is on or off. The error is the same. Best regards.
Also, do you have a polish translation for your theme?
and when I want to edit woocomece pages (ex. cart page) I have a white page.
Hello,
Thank you for your feedback. Please open a ticket on the support site and share the admin login credentials. Our supporters will help you check this issue.
https://uix.ticksy.com/This theme doesn’t include the Polish translation file. But you can translate your website easily with Loco Translate plugin. Please follow this document to translate your website.
https://docs.uix.store/sober/#/translate/translate-site https://docs.uix.store/sober/#/translate/loco-translateThank you
Hello, can you do the installation and demo deta import for me if I purchase this item?
Hello,
Yes, we can help you if you need. You just need to open a ticket on the support site. Our supporters will be happy to help you.
Thank you
Hello, does your theme include drop shipping option and access to aliexpress?
Hello,
This theme doesn’t include options for Aliexpress drop shipping. You need to install an additional plugin for it.
Kind regards
Hello, is there any plugin from envato that you can recommend
We didn’t test this theme with any dropshipping plugin. But you can try with some plugins on the market:
https://alidropship.com/plugin/ https://ali2woo.com/Do you have any Version of Home page documents?
I choose Home V7 but I don’t know how to edit product can be add to cart with in font page from your demo.
Hello,
The home v7 is the shop page actually. Please open a ticket on the support site. Our supporters will help you import the demo content if you need.
https://uix.ticksy.com/Thank you
Dear UIX team,
I hope you are doing well during this pandemic.
I’m writing to you because I found a bug in your theme concerning the “add to cart” button. Indeed, when one goes to a product page and adds the product to the cart, it cannot be added again (for example, the customer first decides to add one item and then is not able to add a second one). This bug can be reproduced in your demo.
However, the bug is only present when you add an item to an empty cart and you access to the website for the first time.
I made a screen recording if needed, but I think you can reproduce the bug easily.
Thanks again for your time. Best regards,
Hello,
Thank you for your feedback. Actually it is a problem of ajax add-to-cart with caching plugins. In the next update, we will fix this issue.
Kind regards
