547 comments found.
Before I go to buy the theme, I can get the images of the slider somehow to be able to edit, something like the PSD?
Thanks
Hi there,
Thanks for taking an interest! You can read more about our PSD files. We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi my client has the purchase code, now i am editing the website and I find this error when I reload an updated page Error 508 Resource Limit is Reached
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Seeking Help!
Issue: When cart is empty it shows below string: Default Text: “Biagiotti Themes” class: ”.mkdf-empty-cart-custom”
Requirement: Want to edit this default text, unfortunately no related Mikado section available in Biagiotti Options.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, I’d like help with two things: 1. how can I change the wording for the “Purchase”, “View Card” and “Checkout” Button? 2. How can I change the color of the links in the footer? 3. How do I change the background of the buttons? Thanks.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
yesterday I added this theme to cart for just $34, But didn’t completed my order due to inconvenience of my internet connection.
But I am really like this theme what can i do to buy this theme for $34, is there any options?
Thanks & Regards Arun
Hi there,
Thanks for writing in! Unfortunately, this offer has expired and you can purchase the theme at the regular price that can be seen on the ThemeForest specification page.
But you can always subscribe to our newsletter to receive notifications about the latest news and discounts – https://qodeinteractive.com/newsletter
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Okay No problem will check with other one
Thanks & Regards Arun
Hi there,
Sorry about this and feel free to sign up to our newsletter so you can be notified of our upcoming discounts and news.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
The category page will inherit the default shop title area background image, so if you wish to change this please change your title image.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi – this theme looks fab and i just bought it. I get these problems when trying to run it on a Gandi. net shared hosting – L plan.
PHP Post Max Size 128M The current value is insufficient to properly support the theme. Please adjust this value to 256 in order to meet the theme requirements.
PHP Time Limit 180 The current value is insufficient to properly support the theme. Please adjust this value to 300 in order to meet the theme requirements.
Is this just required for the demo import? Is there a way to import the demo contents without changing these parameters?
The reply from hosting i got is basically, i need a VPS to run this theme….
All Simple Hosting instances from size S to size XL have the memory limit value set to 128MB, and the size XXL have the memory limit value set to 256MB. It is not possible to change this setting.
It is also not possible to change the max_execution_time, upload_max_filesize and post_max_size values as shown in the next page of our documentation:
https://docs.gandi.net/en/simple_hosting/advanced_configurations/php_ini.html#unmodifiable-parametersUnfortunately, it is not possible for us to make “custom-made” because these are unchangeable parameters configured for all Simple Hosting instances at 128M.
As for the max_execution_time it is set to 180 for all the instances.
Therefore I invite you to lighten if possible your documents so that they are below this limit of 128Mo.
Alternatively you could upload them via SFTP rather than through your website.
As alternative, for more memory_limit value, you can take a dedicated cloud server. With Gandi Server Cloud (IaaS) you can create your servers, manage your disks, increase RAM, all on the fly, and install and manage as you want your services (apache, PHP, postfix, mysql…) in command line only (no GUI interface). This solution is for expert and confirmed Unix users. You will find more information about Gandi Server IaaS here:
How many spas and beauticians can afford a website nevermind VPS?
I really need a solution to this or a refund ASAP. Tried importing the content using the demo importer and Wordpress import using the XMl files you include in the theme – both ways crashed the hosting and took down all sites on it.
Tried WP Engine and it’s even less…
PHP Post Max Size 100M The current value is insufficient to properly support the theme. Please adjust this value to 256 in order to meet the theme requirements.
Max Upload Size 50 MB The current value is insufficient to properly support the theme. Please adjust this value to 128 in order to meet the theme requirements.
Hi there,
Sorry to hear this, however Premium themes do have specific values recommendation and you can read more about it here.
But you should also know that you are more than welcome to submit a request at our help center and our support team will be happy to check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I need to insert product pagination in the “left-sider” template. How can this be done? Thx.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello this theme is having a strange automatic scroll up problem when Android users try to navigate the pages. When my esers reach the bottom of the page the website automatically scroll uo (this problem is just fon android users)
Hi there,
Please provide your site url here so we can investigate.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
We have checked this on our local installation and we could not replicate the issue at all, so please check your anchors and if you have set them up correctly.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I’ve checked the anchor, I’ve used the theme options to set some anchor inside the menu. It seems everithing working correctly on desktop and mobile, i have this problem only on android smartphone devices.
I discovered the problem. In my theme configuration I slightly lengthened the transition time of the slide in revolution slider from 3500 ms to 5500 ms. By making this change every time the slide changes, the page undergoes a scroll upwards perhaps because the slide does not load correctly when the contents are changed. I solved the problem by disabling the second slide of my slider but it is a temporary solution. Could you help me to definitively solve this problem?
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it so our team can check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Unfortunately we’re setting this theme for our client but Maps can’t read address, no matter which format we put into shortcode.
Address is Wladyslawa Jagielly 3, 50-201 Wroclaw Poland, we tried different combinations and map is still centered in Nepal 
Hi there,
Please read these articles: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002332998-How-To-Generate-And-Use-The-Google-Maps-API-Keys https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002785217-How-to-Set-Up-Google-Maps-in-Qode-Interactive-WordPress-ThemesIf you need further assistance, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hey there,
The support expired. Could you please send me the PSD files to omar.aqqad@gmail.com
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I tried sending but your mailbox wont receive my email. Please send it to omar.aqqad@gmail.com
There was a problem delivering your message to helpcenter@qodeinteractive.com. See the technical details below, or try resending in a few minute
Hi again,
Alright, please try reaching us at office@mikado-themes.com with your purchase code and we will provide you with the PSD files.
Support
Mikado Portfolio part of
Qode Interactive
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Message not delivered There was a problem delivering your message to office@mikado-themes.com. See the technical details below, or try resending in a few minutes. The response from the remote server was: 550 High probability of spam
Hi again,
Please try using a different email address to send us an email.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, how can I change the pink gradient color on images on hover? For example on Instagram feed. Thanks.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Why does it take so long to respons to my latest respons in the tickets? Still there is no solution for the problem with the demo content…. I have changed all the values but still the theme is not able to upload by some reason..
Hi there,
Our usual response time is within 24h and you will for sure get a response as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I would like to ask if you can help me. On the Shop page, the products have neither categories, nor tags (of woocommerce). The relevant items are replaced by ”,” As you can see here: https://trawellit.it/shop/
Thanks in advance
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Bought this theme yesterday. Another plugin totally screwed my site up so I had to completely re install word press. Went to re install the theme again and input my code but it says “Code is already registered for other domain”. Submitted a ticket # 77894 to support and 19hrs later I still have not had a reply. Firstly its bad enough that I cannot just re install it back on the same server with the same domain, but having a massive delay in support replies is just totally bad. Please can you look in to this as a matter of urgency please. Ticket Number # 77894
Hi there,
Once we check we can see that your request has been handled. If you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! I have 2 menus in the home and I dont know why, this is my website, www.amanatur.com how can i delete the white top one? thanks!
Hi there,
Once we check your website, we could not replicate the issue, we assume you managed to solve this in the meantime.
If you still need assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I’m facing an issue where I cannot click on the hamburger menu on mobile devices when I enabling a 1/3 sidebar underneath ‘Mikado Sidebar’ on my shop page.
It’s getting weirder because after logging in to the backend all works fine, so even with the sidebar enabled.
In detail, in the shop page I choose underneath the Mikado Sidebar section: Sidebar layout: Sidebar 1/3 left Sidebar center widgets: default Choose widget area in sidebar: Left Shop Sidebar ( one I’ve created my own )
In the console of my browser I got extra errors when on my shop page and only when I’m not logged into the backend
1. mouse.min.js:11 Uncaught TypeError: o.widget is not a function 2. slider.min.js:11 Uncaught TypeError: Cannot read property ‘mouse’ of undefined 3. Uncaught TypeError: o(...).slider is not a function
Hi there,
Could you please provide us with your website URL so we can check this?
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
Could you please provide us with your website URL so we can check this? Also please check if you have updated the theme and its plugins to the latest version released. You can follow the guidance from here.
If you still need assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
Once we check, we can see that you missed updating the Biagiotti Core plugin, your version is 2.0 and the latest release is 2.0.1, so please update it as well as per the guidance we have provided you with.
Thanks and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
I updated all the Biagiotti plugins but the problem persists. I cannot submit a request as I got the error that my support has ended.
Please have a look on a mobile phone to the shop page of the website. When on the shop page you are unable to open the menu (hamburger button). The problem must have something to do with the category filters on the shop page.
Regards Peter
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.
Support
Mikado Portfolio part of
Qode Interactive
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Guys can you just please respond to my request via Qode interactive?!
Hi there,
Once we check we could see that your request has been responded to, so please continue the conversation with our support team if you need any further assistance.
Support
Mikado Portfolio part of
Qode Interactive
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I responded to your support theme but now again it’s taking quite long before I get any reaction. Can someone please assist?
Hi there,
We do see that your request has been answered and the latest assigned so you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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hi there. i just am wondering when the Size, Color, Material are changing can i set the price up diffrently as well? we need to have each items has different prices for different sizes. the category is “shop> product types> variable” Thanks a lot.
Hi there,
Thanks for taking an interest! You can read more about variable products here.
You set different size and price for sure.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have some issues I cannot fix! 1. I cannot login to help center I get the message that the account was not verified! 2. how can I add product filter to the shop pages? 3. your category filter from here https://biagiotti.qodeinteractive.com/product-category/moisturizing/ disapears on the mobile version. Can it be enabled by clicking on “filter” button or something like that? Thank you!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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