11494 comments found.
can we update to wordpress 5.6?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, yes you can do an update for your WordPress 5.6 as all major compatibility tests have been done by now.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi,
As I understand, your theme doesn’t allow to add First name and Last name on the listing submission page as shown in my screenshot: https://prnt.sc/w6gwgw unless they register first?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, as of now, there is no option for that on the listing submission page. You can only add your first and last name while registering for the site. Once registered you can easily add your new listing without the need for name, email, or password registration.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Theme seems broken again, no text box appears when making a listing, also no text box appears when editing a listing, no tool box as well.
Customizer not working, Google maps API not working, wow here we go again, No i have not added any new Plug ins either.
Hope you’re doing well and thanks for reaching out.
With respect to your query here, we are really sorry that you are facing these issues with your site. Could you please let us know where you are encountering this error. We will make do some tests to your theme settings to see if everything is okay. You can do so by getting in touch with us here:
Create a New Ticket.
We suggest getting in touch with our support team there. That way, one of our support personal can offer you guidance on this matter 
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello!
I have some pre-sale questions:
1. I’ve tried the demo and I see that when you want to submit a listing, you pick a package and then you have to fill all the information. I want that when you pick a package, it appears the payment method. When you pay, then you will can add a listing. Is that possible?
2. Is it possible to use Stripe as a payment method?
3. Is it possible to generate an invoice once the user pick a package and pay? If the answer is yes, the invoice generated is from WooCommerce?
4. Is there a possibility to create a section with featured listings? I mean: an user wants to pay an extra to mark his listing as a favorite or featured, to appear as the first one. Can we do this?
Thank you in advance!
Anna Valero
Hope you’re doing well and thanks for reaching out.
With respect to your query here, first regarding the payment flow for the packages it is possible to display the packages before or after a user enters the details of the listings. Payment can also be made before the user enters the listing details.
Listify is powered by WooCommerce to process payments for listing packages, shop products, bookings etc. In fact all payment gateways that WooCommerce supports are compatible. This includes PayPal, Skrill, Authorize.net, Stripe etc.
Yes you can have an invoice generated. WooCommerce has an Invoice system and it emails a user a copy of the Invoice once purchased. By default results displayed on the search pay show the featured listings as the first ones. You can also charge users to create or have their listing as featured.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi,
Please let me know the below details:
1. Is this theme content egg / affiliated egg supported?
2. Is see there is option to add “products”, so how it will show in main search?
3.if add deals, how it will show main search?
4.it’s this theme works with elementor?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, the theme is really not content egg supported as it is basically a listing directory theme where you can add various listings to your site and not necessarily adding offers from different affiliate systems. Next, you can include products to the site by linking them alongside the specific listings. However for this functionality you may require the WP Job Manager- Products plugin. Next, by adding listings into the theme you can display them via a listing dashboard page using a simple short-code. Else you are speaking of deals and products these can only be displayed within a single listing page. The theme is not fully compatible with Elementor as you may require Elementify plugin to enable some compatibility of the theme with Elementor through creation of custom pages only. This is one of the functionalities we are focusing on in our development stage.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, it is safe to update to wordpress 5.6?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, we have not made major tests with the version but you can still go ahead and update your WordPress core to 5.6 as the theme still works with this version.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello,
I noticed that the listing review notations were no longer showing in google results. On the search Console, the error message is as follows: Invalid object type for the “itemReviewed” field How can I correct this error? Note: I have purchased the Review plugin. I shouldn’t have to renew support or plugin to have this feature which was included from the start. Thanks
Hope you’re doing well and thanks for reaching out.
With respect to your query here,it would take quite some time to display ratings on listing search results. Even then, Google is fully in charge of when to display those ratings. In terms of the theme, the ratings are coded correctly and it’s up to Google to display those and they do based on their own algorithm. Here is a great article explaining how Google decides to display the scheme/ratings: ( See the section on Why is Google not showing my rich snippets?)
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi ! My site has been online since 2015. Rich Snippets with reviews were still displayed last year. Today, they are no longer displayed and Google’s Rich Snippets test tool reports an error with the object type of data markers ” AggregateRating. ”There has probably been a change in Google’s rich snippets which should no longer be compatible with the Review plugin….
Hope you’re doing well and thanks for reaching out.
With respect to your query here, I do not think this is an issue with the Reviews plugin as Google does decide which reviews to show or not. Perhaps if this is an issue with the plugin please try reaching out to our developers via this email.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello,
I have not had any feedback following the emails sent to the indicated email address. There’s a big problem with structured data related to business reviews! Even your demo site has errors https://search.google.com/test/rich-results/result/r%2Freview-snippet?id=WVh2vNRgQg9Q4Et3a6sngQ with this url https://listify-demos.astoundify.com/ classic / listing / 1596-queen-street-w-toronto-on-m6r-glory-hole-donuts / !!! This decreases the click-through rate on my search results something must be done! How to fix this error “invalid object type for field” itemreviewed ”” and add missing fields (name, address, itemlistElement)?
I bought your theme since 2015, renewed the support two or three times, I’m generally satisfied but this error is never corrected (there were already messages since 2016 …) Thank you for intervening!
Hope you’re doing well and sorry for the delay.
With respect to your query here, based on our developers findings you would need to have a listings which is already on Google for the issue to be sorted. Also, you need to have actual user generated reviews for your listing. Lastly please make sure that you are using the WP Job Manager Reviews plugins which is updated to the latest version 2.2.1.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
For some reasons Guest cannot see the Featured (The Most Popular Things to Do in the City) it is not showing anymore. But once I logged in, then it shows.
Is this a glitch or the settings?
Thanks
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please let us know where you are encountering this error. You can do so by getting in touch with us here: Create a New Ticket. Also please provide your site admin credentials as well.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Purchased this theme to use in WordPress and had to purchase Elementor Pro to edit it, but whenever i try to open the home page for the demo Listify/Listify Child themes, i get an error related to “the_content”. Opened a ticket but still no response.
Hope you are doing fine and sorry for the the delay, in response to your query here,
I believe we addressed this query within your ticket. Kindly let us know if you if you were able to follow our instructions guide within your support ticket after encountering the issue.
I hope this clears things out. Please let us know if we can be of further help.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey Brian,
What’s up, been a while since you responded to my Support Ticket, anything new since we last spoke, please need to get a move on.
Howard
Hope you are doing fine and sorry for the the delay, in response to your query here,
Your query will be addressed soon within your ticket. Kindly let us know if you if you were able to follow our instructions guide within your support ticket.
I hope this clears things out. Please let us know if we can be of further help.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey Brian,
Thanks for reaching out, yes all the details for you to login and sort out the issues or look into it are right there, hope you guys can get a move on, time is of the essence, been far too long since this thing worked 100%, notice that most of the person’s that started with Listify have either given up or moved on to other themes.
Howard
Can “Listing Label” be multiple selected only from list that created by admin?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, yes indeed it can, so long us it is the admin who select the labels, any listing can have multiple labels similar to what is done with categories.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Brian, Thank you for your quick respond, I was able to find it now.
Regards,
Much Welcome!
How do I purchase one of your add-ons via paypal?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, you can get our plugins via our Astoundify store on the addons page.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I’ve tested your site and your mobile menu design is very poor. Do you intend fixing this or can I simply install a replacement menu plugin?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, the mobile menu uses a burger menu format which is ideal across many mobile devices. This type of menu appears responsive and is widely used in most site. Just ensure you set up your menu correctly and it should work just fine.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Yes I have noticed it has the burger menu icon but it does not open / foldout like most burger menus where the entire screen is covered. Example: https://codepen.io/erikterwan/pen/EVzeRP
Hope you’re doing well and thanks for reaching out.
With respect to your query here, that would require some custom work to that specific theme section.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Geolocation is not working; even though address is provided. I found below in a previous answer; however these settings (Listings—> Map) API key etc. are not shoiwing up in my settings. I downloaded the file recently
When you mean Custom fields, do you mean the ones related to a listings Location? If so, can you create a new API key to go within Listing>Settings in the WordPress Dashboard. You can keep your existing API key under Listings>Map Settings.
When you create the new API key specifically for Listing>Settings make sure the “Key Restrictions” is set to “None”, and make sure to enable the “Geocoding”,”Geolocations” and JavaScript API. After adding the key under Listings>Settings and it will add the listing addresses for any new Listing.
You can resave existing listings and the address will appear on the front-end.
got it to work. the above helped.
Hope you’re doing well and thanks for reaching out.
We are glad to hear that you were able to resolve your issue.
If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi. Pre-purchase question – I want to set up a site where users can pay to just list courses that they run – I don’t want to host courses on the site.
I need a theme that has a good frontend dashboard for users and that is fully integrated with Woocommerce and Woocommerce Subscriptions plugins, or which has its own built-in ability to sell subscriptions with recurring billing. Can Listify do this please?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, you can use the theme simply to list the courses you prefer. The courses however can not be hosted within the theme. The theme does have a good user dashboard. All account issues are handled by Woocommerce. If you need users to have subscriptions you can use the Woo Subscriptions plugin and also Listing Payments.
I hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello. I have this theme and I use it to sell item via WooCommerce. Currently the product title and price displays over the product image in the store. How do I get this to display under the image?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, apparently there is no way to change the appearance of the products within the listing page. This may require some custom work done to achieve it.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi. A pre-sale question. I am not interested in the opinion of the users. Only that of an expert. Can I rate the place as admin of the web and delete the opinion of the user? Can more fields be added to star ratings?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, as an admin you can add your own ratings or reviews. As for the opinion/reviews of the user you can always approve or disapprove them and in any case you do not like them, you can always trash them. If you are talking of any additional custom fields within this section you can only do that using the WP Job Manager – Field Editor plugin.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Ok, thanks!
Much Welcome!
quick question: is it possible to disable the geolocation ? or its mandatory ?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, yes if you wish not to display the geo location feature you can easily remove it or simply not insert any information on it.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
thanks, also is it possible to add custom fields to the listing, if so does it require any extra plugin ?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, yes you can add extra custom fields to your specific listings using the WP Job Manager Field Editor. This will allow you to edit field types of different types depending on your site functionality.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, I am using the listify theme. My woocommerce pagination is not working. Is the theme compatible with this component?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please check this solution to see if this solves your issue. There could be other alternative plugins as well for this.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
is this possible to create a mobile app for this?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, the theme has been designed to be used for websites only. You can of course turn it into a mobile app, using AppPresser or customize the mobile app completely on your own.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
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