7268 comments found.
Hi! I purchased “the gem” license and the issue of activating the copyright of the “layer slider WP” plugin
https://mocomedia.vn/wp-content/uploads/2020/12/layer-slider-wp-active.jpgHi, please be so kind to contact our support at codexthemes.ticksy.com. LayerSlider comes as premium bundled plugin and is fully functional, you don’t need to activate it
thanks…
I bought this theme BEFORE you added this whole I have to PAY to activate my copy that i PAID for? Now I have to PAY for support AFTER I already purchased it???
WOW
Hi, you license is active, you don’t need to pay again to activate it on your current website. If you wish to start a new project – yes, in this case you need new license. Concerning support: there are two support options. If your support has expired and you still wish to use our support center, you need to extend your support. If you have some specific issue or question you can always contact us via our contact form at https://themeforest.net/user/codexthemes
Hello, I have a lifetime license of The Gem, but it doesn’t accept my purchase code anymore. I have 5 sites running on the Gem of which the most important one isn’t running properly right now.
I have newly downloaded the license certificate and purchse code (text) file and displayed a new code. But this doesn’t work either.
Hi, would you be so kind to contact our support at codexthemes.ticksy.com and provide your URL?
Done, thanks.
Hello, i have one question: How to move the shop sidebar on the top on mobile? Now is in the bottom and is useless
Hi, please contact our support at codexthemes.ticksy.com
How can I create a page to filter a portfolio category?
I already have the default portfolio page /portfolios and now I wanted to make filters by category as: /portfolios/category-1, /portfolios/category-2 … similar to how category/post-url posts work
Hi, Can you give me link to the page with portfolio element? I need to see your settings.
Theme activation failed. Please activate TheGem using your purchase code in order to be able to use TheGem Blocks.
??????
Hi, replied per mail
Hi. you said the elementor block would be available by end of Nov. Its december now, any update as to when exactly it will be?
no response means you deceived your customers right? Best to not give a timeline and say you are not sure than deceive people. Do you not understand that giving a timeline which isn’t true is like having people wait for no reason. Wow.
Hi, sorry for this delay. We had a very busy week because of the black friday campaign on Envato. The plan was to release it at the end of last week, it has been changed and the release date has been moved to the next week.
Hello there! I just installed the demo, with options and everything, but the homepage looks wrong. There is no slider and big blank spaces, menu on the top is not aligned, and more. I went through the documentation, selected pages on settings and set up menus. Help! I’m missing something.
Hi, please be so kind to contact our support at codexthemes.ticksy.com and provide your URL, we will check
hello bought another license recently but didnt get elementor and also I am unable to see the demo page ‘Start Up’ for which I bought the new license.
Hi, thank you for your purchase. Did you follow the steps described in documentation https://codex-themes.com/thegem/documentation/#downloading-thegem ? If yes and still no result, please contact our support at codexthemes.ticksy.com
Hello, I bought a license 3 years ago. Now the system says this is no longer possible. Why is that? I also cannot create a support ticket because support has expired
Hi, please use TheGem license manager to manage your licenses and installations https://codex-themes.com/thegem/license_manager/ .
Hi Codex, Loved your theme. Please help me if there is any way to Remove page Titles and Keep breadcrumbs. After disabling the page title , breadcrumbs are also getting disabled. Thanks
Hi, would you be so kind to contact our support team at codexthemes.ticksy.com, they will show you an example. Thanx.
Hello Sir, I am not install this theme and template in WP. This massage showing Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed. Please Help me.
Hi, I suppose you try to upload the whole zip file you have downloaded from themeforest. This file should be unzipped first to get theme’s zip files, please check here https://codex-themes.com/thegem/documentation/#downloading-thegem
Hi team. In team section when i add description, some team descriptions are long some are short…
Can you help me with some code so that the description can have a ‘READ MORE’ after 20 words and full description can be only seen when someone clicks on read more.
Thank in advance
Hi, Code example:
$content = get_the_content(); $content = strip_tags($content); echo substr($content, 0, 100);
Thank you so much ….
hi Codex, is there any way to Remove page Titles and Keep breadcrumbs. After disabling the page title , breadcrumbs are also getting disabled. thanks
Hi, would you be so kind to contact our support team at codexthemes.ticksy.com, they will show you an example. Thanx.
Hi, am I allowed to use the Gem theme in testing / staging and production different URLs? How does it work? Thank you.
Hi, yes. Please check here https://codex-themes.com/thegem/documentation/#license-terms
Hi why am I getting it ?
You have exceeded the max. number of activations, allowed by this activation key. Check your activations (E06)
Hi, please check this https://codex-themes.com/thegem/documentation/#license-terms One license allows you to use TheGem on one localhost, one development and one final live website. You can manage your licenses and activations using TheGem license manager https://codex-themes.com/thegem/license_manager/
Yes live on 1 site and development on other ?
Not quite sure, what do you mean. Can you please contact us via our contact form at https://themeforest.net/user/codexthemes ?
Hello, is the best way to add a row of 3 columns with 3 small videos playing in the background and font in front of the video that is clickable? Thanks in advance. =)
Hi, after WP and thegem theme updated to the latest version, i cant edit pages and posts with WPBakery builder. Also when I activate the new plugin I see the message “there is a critical error on your site”. Pls help.
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL as well as your wp-admin access details, we will check
Great. I have sent you link and access details. Everything worked fine till this update. We are thrilled with thegem, so we will most likely work on another project with the same theme soon. Until when the new license is on discount?
Hi, thank you, got your mail and will reply soon
“define(‘WP_MEMORY_LIMIT’, ‘128M’);” saved my life. Anyway, thanks for support!
Hi, thank you for letting us know
I keep getting 403 errors when try to save this template. How can I fix this? Literally will not let me save anything.
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and bit more details, which templates do you wish to save. Thanx
no problem
Hi, please check our documentation here https://codex-themes.com/thegem/documentation/#license-terms . Please use TheGem license manager https://codex-themes.com/thegem/license_manager/ . May I ask you, why did you rate us with this question? Would you be so kind to use our customer support at https://codexthemes.ticksy.com/ or our contact form at https://themeforest.net/user/codexthemes for any support requests? Thank you
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