7268 comments found.
Hi, I have bought this theme long time ago, just realized there’s no ‘Revisions’ option in Post or Page, how to showing it up? many thanks for you help
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL
I have bought this theme, I have done the installation correctly but the Gem Blocks plugin has not been installed during the installation, I need this plugin to be able to design my web page.
Thank you
Hi, we have replied per mail, please check
Hi, We are getting this error -
Notice: Trying to access array offset on value of type null in /home///public_html/*/wp-content/plugins/thegem-elements-elementor/inc/elementor/widgets/products-grid/templates/content-product-grid-item.php on line 201
We installed our own Elementor Pro version on the site, is that the issue ? Note: which dosent work properly as the theme builder dosent load Thanks
Hi, Elementor Pro should work properly, please contact our support at codexthemes.ticksy.com and provide your URL, we will check
Hi, I had this item saved in my shopping cart, to make the purchase today, but the price has risen. Thank you
Hi, the black friday & cyber monday sales campaign is over.
Hi,
I have bought the theme, but when I upload it to my hosting, I get an error, can you please tell me how to install the theme correctly. Thank you
Hi, thank you for your purchase. I suppose you try to upload the whole ZIP archive with all files. You need to unzip the main zip file, here you will find zip files with the theme. Please check here https://codex-themes.com/thegem/documentation/#downloading-thegem, https://codex-themes.com/thegem/documentation/video-tutorials/ . In case of any further questions please contact our support at codexthemes.ticksy.com
Hi, I have already been able to install the theme correctly, but what I cannot see are the blocks within the installation to be able to design faster. thanks
Hi, it should be there, please contact us via our contact form at https://themeforest.net/user/codexthemes , we will check
Hi is there a block for elementor or wpbakery only?
Hi, at the moment the blocks are available for WPBakery. We have a pre-release version of TheGem Blocks for Elementor, so in case you are interested we can share it with your after your purchase. Please contact us via our contact form at https://themeforest.net/user/codexthemes for this
ok thanks
when you installing the themes there is two package?for elementor and wpbakery u can choose which or no?
Yes, exactly. You can choose, which theme to install
Ok, so we bought this theme as it comes with multiple demos which is your selling point and we intent on using this on multiple websites, when we tried to use it on 2nd website, it asks to activate license. We have used themes before with regular license on multiple websites so for you to say that regular license can only be used once it does not make any sense. This is a complete rip off. We did not buy the theme to use on a single website.
Hi, one regular license allows you to use the theme on one localhost, one staging/development and one final live website. It is not our own rule, it is a license term on Envato / themeforest market, please check this https://themeforest.net/licenses/terms/regular All themes sold on themeforest have the same license terms. If you wish an upgrade of your regular license, please contact us via our contact form https://themeforest.net/user/codexthemes
Why do the products appear duplicates? https://thephoneplanet.es/productos/
Hi, please be so kind to contact our support at codexthemes.ticksy.com and our support team will check it
Hello
1- I want to add compare products , i installed yith compare but it doesn’t effect
2- In single product page i want to add category to breadcrumb
Hi, please contact our support via codexthemes.ticksy.com, thanx
Hi, In order to edit this theme, do I have to buy elementor pro, or is it already included?
Thank you
Hi, thank you for your request. You don’t need to buy Elementor Pro. TheGem extends free version of Elementor with all needed features and options to edit any of the demos.
im try different demos but works on chrome and safari dont work ¿why?
Hi, please be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes , provide your URL, demo you wish to use and bit more explanations what exactly is not showing, thanx
I have a problem with the logo. When I change the logo in “menu thegem” when I go to the homepage, the logo is not displayed
http://formhd.org/wp-content/uploads/2020/12/Screenshot_3.jpg http://formhd.org/wp-content/uploads/2020/12/Screenshot_2.jpg http://formhd.org/wp-content/uploads/2020/12/Screenshot_1.jpgHi, please contact our support at codexthemes.ticksy.com, thank you
I really like your theme – TheGem and am thinking to buy one more for a different business. I need to build a site that sells courses. Does your theme have online course template that kind looks like Udemy? If not, is threre any way I can build a product page using TheGem like this: https://stylemixthemes.com/masterstudy/udemy-affiliate/courses/the-complete-web-developer-course-2-0/ ?
If yes, could you please tell me how and which demo to choose from? I need to build the course site asap.
Any ideas?
Hi, sorry for this delay. You can use this plugin https://wordpress.org/plugins/learnpress/ for course management and pick any of the pre-built demos (or combine this demos) to get the wished look & style of your pages / website. At the moment there are no pre-built demos like Udemy, however in combination with this plugin and TheGem you can create the wished result
Hello. Now that PHP 8 has been rolled out for the release tier in cPanel & WHM v92 (via EA4), does TheGem need to be updated to be compatible or is it safe to use under PHP 8?
Hi,
I still have a problem with the custom footer, it has no 0 space at the bottom. And i would love to have it… I ask this before, but it didn’t solve the problem, sorry. See for yourself http://www.hetoogwilookwelwat.nl/thegem_footer/automatische-concepten/I am aware of support being expired but trying to use an animated gif as my logo and noticed gif doesn’t work.. Does this theme support gif ?
Hi, yes. Please contact us via our contact form at https://themeforest.net/user/codexthemes for more details
We are getting this error: When I try to add “blocks” it says theme activation failed. Please activate using purchase code. While we have not used this theme anywhere else. Please advice.
Hi, please check your licenses and activations using TheGem license manager https://codex-themes.com/thegem/license_manager/
Hi! I know my support license is expired, but I found a strange issue, the logo is missing on the website! I checked the backend and logo is still in the setting, but its missing, and try to open the image by right click and found the image but the url of image is something not right. does anyone have this issue?..
Regards,
Hi, please check if you have set the URL of your website properly in WordPress settings (I suppose you use https/ssl and you still have http set in WP settings). For any further questions please contact us via our contact form at https://themeforest.net/user/codexthemes
thank you for your response, yes the website us ssl server and have checked again the site url is https:// at the backend. But this issue still has been going on and favicon also missing, I have contacted via the contact form.
thanks
Hi, got your mail and replied.
Are you working on any dark mode options for light themes? Something like a button for users to choose.
Hi, please check TheGem Blocks – here you have a selection between light and dark versions of layouts/sections.
My question is related to something like a button. A choice of who is browsing.
whats wrong with this key that we need to activate every time, and now it’s saying cant activate, can you do it for me?
Hi, please use TheGem license manager to manage your licenses and activations. One license can be used on one localhost, one development and one final live website, please check https://codex-themes.com/thegem/documentation/#license-terms . In case of any question do not hesitate to contact our support at codexthemes.ticksy.com or via our contact form at https://themeforest.net/user/codexthemes
Hi, Pre-sale question: Is it possible to build a one page website using only split screen (like your “about me 2” page)? The idea is to have sometimes the picture on the left and infos on the right side (with scrolling) and sometimes the picture on the right and infos on the left side. Thanks for your reply and best regards. Citronnelle_1
Hi again, Or could I build a one page website with just the “about me 2” page + header and footer?
Hi. The answer on both questions is “yes”.
Ok, great! Thank you
You are welcome!
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