Hi there,

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in!

You do have our Global options within the PlayerX Options > Logo, so please make sure you have uploaded all the fields in there, but you should know that you also do have settings for logo on the Page options, which if set will overwrite your Global options, so please check this as well.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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HI there,

If you have emailed our support you will for sure get help with this as soon as possible.

Thank you.

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Hi there,

In order to change the scrollbar color, navigate to Appearance > Customize and paste the following code to Additional CSS:

body::-webkit-scrollbar-thumb {
    background-color: #aaa !important;
    outline: #aaa solid 1px !important;
}

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

We have checked and your support request has been answered already. Our support agent assisted you with this issue you were facing off. If you have any other doubt, feel free to continue conversation via support request. Thanks

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello there, my support is expired, so i can not open a ticket. I am not using PHP 8.0, i just tested it and wanted to tell you this issue. Its up to you, if you want to make your Theme compatible or not.

I am just reporting, no support needed! Thank you

Hi there,

Thank you for informing us, this has been passed to our dev team for investigation and the theme will for sure be compatible with php 8.

Thanks.

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Hi there,

You can add this code to the Page Settings

@media only screen and (max-width: 600px) {
    .edgtf-fixed-on-touch {
        background-image: none!important;
    }
}

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Yes absolutely! Thank you for always helping us in every case. I wish you a good day

Hi there,

Glad we could help!

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Hi there,

Please check this article that might help you here.

Also if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Never mind, sorry to disturb.

I found an old page cache with the answer.

For anyone having the same silly issue, this occours because there’s logo set on page locally in wpbakery “Edge Logo” settings.

That is, you have to go to “Pages > All Pages > Main Home > Edge Logo settings” and remove the logo.

Now the logo that has been set in the PlayerX Options Menu will appear on all pages.

Thanks.

Hi there,

Glad you managed to solve this. You can read more about it here.

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Hi there,

Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.

Thanks.

Support Edge Portfolio part of Qode Interactive

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Thank you very much for your prompt response, I have written an email.

Hi there,

Thank you!

Support Edge Portfolio part of Qode Interactive

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Hi there,

Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that Slider Revolution does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi thanks for the reply, but how im going to fix the problem with the slider revolution it wasnt showing this is the website i am working, https://agimat.com.ph/

Hi there,

Could you please submit a request at our help center and our support team will be happy to help and check this on your end.

Thanks.

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Hi there,

Thanks for writing in. We do not have an option to switch from light to dark version. However you do have options to change the background color and our theme elements to your needs. So you can for sure make this.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Within our PlayerX options > WooCommerce you can set your columns to your needs.

Also in Product list settings you can make those changes as well.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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ANother question, I do like very much the vertical menu, but I’d live to make it a little smaller (it takes 1/3 of the page widht) and align the content on the left. I don’t see any option for that, can you please give me some support? Thanks

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thank you for your suggestion, it is definitely noted and will be passed to our dev team for consideration.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Edge Portfolio part of Qode Interactive

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Hi there,

You can provide your email address here so we can try to find your message on our helpcenter.

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Problem is resolved.

Hi again,

We’re glad to hear that!

Support Edge Portfolio part of Qode Interactive

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will investigate on this.

Support Edge Portfolio part of Qode Interactive

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Hi there,

If you are experiencing issues, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.

Support Edge Portfolio part of Qode Interactive

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