53 comments found.
HI, is there any way of adding support for forminator instead of contact forms? Also the elementor addons for the contact page, can it be disconnected from the form as well?
Can you please email me details from my profile page. So that we can understand it clearly. Thank you
This website have only one type of menu in left? Dont have a menu in right for computer version?
We have one menu like demo
thank you for this nice theme! I would be happy if you add an element for a listing of files to the theme. So as shortcode prefabricated design or elementor item. In my case it is about a download page with pdf files and some pdf files in the content area, which I cannot attach as buttons.
Demo import Error 404 Not found need help.
Sorry to know, but this must not happen. Please check our documentation ,may be their some kind of mistake. Open ticket in our support system for help
https://support.smartdatasoft.comThank you
Definitely, this should not happen. I sent a ticket and I dont see any response yet. It shoulnt bee complicated like this, i reead the documentation as well. Still gettging error not found 404
Right now our support is offline, you may be view in our support system our team will reply in our support time Please disable all plugins which did ‘t come with our theme, specially if one click demo importer other plugin is installed
Thank you
its been 13 hours since I requested for support with the error code 404 not found message on the demo import. I already deleted my wp and reinstalled a new one and issue still appears. in all the time I install demos I never have this issue. I need this issue resolved today if not I will just have to request a refund, its a waste of my time and money….
Hi, I am working on your demo setup right now. I will let you know in your ticket after I finish it. Thank you, SmartDataSoft Team
Footer widgets are not able to edit from saved templates (there are links in the blog home etc are linked to sanitize tony temlets can anyone help me pls
Please open ticket in our support system for technical help thank you
Would be nice if Support answers their support-tickets, waiting for 2 days now..
Hi, I already replied you and I think you also got the reply and tested it in your site. Thank you
Purchased theme and happy with it but having issues with a functions. Do you provide support and is there an option to hire as a consultant to fix or help with the few items?
Please open ticket in our support system. We will discuss their for customer work. Our support team will help you for any issue Thank you
How to justify text in all columns?
Please open ticket our technical team will answer you in our support time our support time is gym+6 ,9am to 6pm Thank you
I am building the website on a temporary server. I need to insert the license in order to install/activate some required plugins. Will I be able to change the license URL once I move it to the production server?
After development you can deactivate from your test site and able to activate in your new site Thank you
Can support please answer our Support Tickets? This is taking kinda long for a theme priced like this… Thank you
Hello, when you open ticket?did you open ticket after our support finished. Our support time is gmt+6 10am-6pm. Our max tourn around time is 24hours max,except weekend. Thank you
Created
Today at 1:26 PM
Your time or gmt, give me the ticket no. I will follow up
Hello, I checked you open ticket after our time finish. Be wait till our support team reply. Thank you
Okay, thank you
I’ve got a lot of issues. 1. NONE of the pictures work. This was a $62 template and now I have to purchase pictures 2. I tried to contact you guys about editing my blog page. and I never got a response
Hello our support time is GMT + 6. 9 a.m. to 6 p.m. maybe you have open Ticket after our support time end. please open ticket in our support system. Our team will answer you in Sunday first hours thank you
I can’t update sanitizex core…. and i can’t set the background of breadcrumbs
Please open ticket in our support system. Our support team will answer you in Sunday. Saturday is our weekend. thank you
hi, are the images included with this theme?
also can it be converted to one page with wpbakery included? if visitor clicks on menu will it scroll down to section?
Hello, We are sorry to inform you that. Our theme is build with Elementor. Secondly , You need to set custom anchor code to made it one page and set £anchor in menu. THirdly, all image import with demo content but they are for demo purpose. We suggest all to use their own image to avoid duplicate image in google.
Thank you
How do I edit the logo like the Live Preview ? I want it CSS text logo not PNG. Can you help me here , thanks
Please open ticket in https://support.smartdatasoft.com our team will help you. Normally you can upload logo from wordpress customizer Thank you
I can not edit the Logo. I put in support ticket days ago. No respose. Would like to get my site done ASAP and I am still waiting for help. You made it so you cant edit the top at all!!
Hello, Our support response time is max 24hours. Secondly saturday is our weekend. If you share the ticket no. I will follow up with support team THank you for your co-operation.
hi i imported the demo there is error messages can u please check [ERROR] Failed to import “favicon” (Media) [WARNING] Failed to import “uploads”: Invalid post type mgmlp_media_folder [WARNING] Failed to import “2020”: Invalid post type mgmlp_media_folder [WARNING] Failed to import “08”: Invalid post type mgmlp_media_folder
Please ignore this issue. it is not impact in your site. We have used a plugin for media move which crate a post type. We didn’t notice that i has post time in xml Thank you
Ok, Thanks
How can i get the details for the update of the new version?
Please subscribe from the theme download page you will got the update notification. From backend you are able to update the plugins automatically Thank you
The theme has a store but no signup / login icon.
Your support team is hampering instead of supporting. Your support team wants me to find a custom developer. These are your site’s flaws.
How can I add login / registration icon and link next to the basket icon marked in the picture?
Your support team is not helping!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What a disgrace!
I wanted to change the text color on the slider. you say you cannot change. You want me to find a special software developer. If I found a special developer, I wouldn’t buy a theme from you. Why did I get theme from you? why don’t you support?
Please send me the ticket no I will talk with support team, sorry for the inconvenience
Regards Ceo,SmartDataSoft
Ticket #23741
We have replied in your ticket. Please follow up your ticket number https://support.smartdatasoft.com/support/ticket/23741
Thank You
Smartdatasoft Team
Hi there! Think there is a problem with the header social links, they are not accessible as links
Hi,
Please open a support ticket by following this link https://support.smartdatasoft.com
Our support team will help you.
Thank You
Would definitely buy this as a HTML template. Available?
You can purchase from themeforest html area. Thank you
