251 comments found.
Hello, I would like to know which Blog extension you include with your theme. Thanks
Hello,
Thanks for interested on Supro,
It is one of our extensions, included in the theme like other extensions
Best regards,
Hello,
We would like to purchase this theme .. we have a few questions .. first is the speed of the demo website .. it has really low scores on the google pagespeed test .. will that be the case on our magento website when we install your theme..
Second .. do you have a backend demo so we can see what it looks like and check some features?
Thanks!
Hello,
Thanks for interested on Supro,
1) The speed of the site depends on many factors, it doesn’t completely depends on the theme, you need to use a suite server, optimize css, js, images,.... The score you get when you check our demo site on google pagespeed, it will be not same when you install and use the theme, it depends on how you optimize your site so much
2) Sorry now we have not had a backend demo
Best regards,
Hi,
Maybe you can provide us with screenshots from most of the features you are offering .. and the theme settings part .. things like that ..
We are really interested in using your theme..
Thanks!
Hello,
Thanks for interested on Supro,
Please refer this landing page: http://themes.magesolution.com/landing/supro/, we listed all features, layout there. Hope hear your purchased soon
Best regards,
Hi again, we have just purchased and install your theme, but there is no AMP module.(magento 2.4) and no instructions in your documentation. Please inform us why is that. Thank you
Hello,
Thanks for your purchased,
Please go to admin STORES -> Configuration -> Accelerated Mobile Page [ Mage Solution ], then you can manage AMP here
Best regards,
Hi, I would like to use Supro but I have an important question. In all previews, videos are manged by a pop-up window, can I have a video in the main image of header? Example. In the Home Default, the header shows a static image of a pair of shoes: can i cange it with a video that plays inside the graphic and not inside a pop up?
Hello,
Thanks for interested on Supro,
Yes you can do that and hope hear your purchase soon 
Best regards,
Hi, nice job. Do you use a known CSS framework or a custom one? Thank you
Hello,
Thanks for interested on Supro,
Supro uses less file and the UI library of Magento2 to write style for the theme. The theme css is custom, we don’t use css framework
Best regards,
Exception #0 (Exception): Notice: Trying to access array offset on value of type int in /home/magento/temp/app/code/Magento/Catalog/Model/Layer/Filter/AbstractFilter.php on line 205
Installed Patch for 2.4.1 as per – have this issue regardless.
Hello,
Thanks for using Supro,
We have made a patch for it and update this in next release
Best regards,
When is that? You can’t sit on a patch that is important.
Hello,
If you want to have a quick fix, please submit a ticket here: https://arrowhitech.ticksy.com/, we will check and make quick fix for you
Hello! I would like to know between Claue and Supro, which theme is the lightest and has the best performance on GooglePageSpeed? Is it possible to created a child theme do apply some customizations in product view page?
Hello,
Thanks for interested our theme,
Both are good, Claue is more popular but Supro was extended from Magento2 Luma, so if it will be easier to customize. Also you can create a child theme and apply your customization in both
Best regards
Ok, but which one is lightest and has the best performance on GooglePageSpeed?
Hi,
The performance depends on many factors, so with each site, it will be different, I can’t tell you what is the best theme for performance, it depends on your server, images, product images,... so much
Best regards,
Hi, We’re Interested To Buy This One… Is it Working With 2.4 ? Hope Getting Reply Soon. We’re Happy To Buy it as Soon as Possible.
Hello,
Thanks for interested on Supro,
Yes Supro theme works fine with Magento 2.4, hope hear your purchase soon
Best regards,
Hello
I’m really interested to get your theme, but i have some questions that will make me want to buy it.
Q1: the product images a so small in the home page and the category page, can i resize it?, if yes it’s from the admin or the theme files.
Q2: the customer account looks a little bit messy because of the menu inside all the main blocks?
Q3: can i remove some blocks from the website like downloadable products, compare items?
Q4: does this theme has a newsletter pop up and cookies message ?
Thank you and looking forward to get your answers
Hi,
Thank you for your interest in our theme. For your questions:
1: Yes, you can change it in backend, it is an our theme option
2: Could you explain details of this point ?
3: Yes, our theme has option to disable them.
4: Our theme has newsletter popup and GDPR module
Best regards
Thanks for your response,
Q2: After the customers log in and open the customer page, this page looks messy because the page options (My Address, Downloadable products, Wishlist) that’s all located in the page bottom and should it be in the top in dropdown list or something like this. can it be changed from the backend.
One more question please: does your theme compatible with 2.4.1 or 2.4.0, since i found a lot of comments says that your theme has a lot of bugs and problems after they purchase
Any updates?
Hello,
I recommend you to create a ticket on our support system here: https://arrowhitech.ticksy.com/, we will support you better
Hello i would like to ask isn’t the theme compatible with Amasty Layered Navigation? i have problem with version 2.4. it disappears all the products in the list. i couldn’t find a patch
Hello,
Thanks for using Supro,
On Supro theme, there is an layer navigation extension called “MGS Alax Layer Navigation”, so if you install Amasty Layer Navigation, maybe they will conflict each other, so maybe you will need to change something to make Amasty Layer Navigation working with the theme
Best regards,
Hello, I have deactivate it but it still has problem. The filters are showing but not the product list.
Hi,
Please try to create a ticket on our support system : https://arrowhitech.ticksy.com/ we will check for you
all your previews do not work, please check
Hello,
Thanks for informing us,
We have just checked demo theme and see that the demo is still working fine, could you please tell us exactly what page are you checking?
Best regards,
Thanks. Wille the new AR feature on Claue theme be integrated in this theme?
Do you expect new theme versions in the next weeks?
Yes we plan to update the theme in next weeks
Hi Do you already know when you will update? Is it simple to upgrade if I start to install now?
Hello,
Yes it is very simple to update the theme
Best regards,
Where is Size Guilde Delivery & Return modal boxes on product view? It is not stated in the documentation 
Hi
Thanks for using Supro,
Please go to admin CONTENT -> Configuration then find a static block with mpanel_product_detail_top_block of identifier
Best regards,
You still didnt’t update this theme for Magento 2.4.1? It’s 3 weeks since you said it will be updated same week. And now i see you wrote to some other that it works with Magento 2.4.1. But the themeforrest files hasent been updated?
Hello,
Sorry for any the late update, we want only to make sure the patch is best, so we need to check on dev, apply it to live and when we make sure that it is ok, we will update. We updated the latest version yesterday. Thanks so your patience
Best regards
Hey guys. I had a ticket with you – 2526354 – but this was closed due to support expiring half way through us resolving the issue I was having. Can you please message me or open the ticket so that I can get this problem resolved as we did start debugging it before the expiry. Thanks!
I emailed you but no response.
I have not gotten any email, what is your email?
Ends with @btinternet – I resent it yesterday too.
Yes I see, thanks
Very nice simplified theme. I’m considering buying it, but just want to hear before I do. Is the theme compatible with Magento 2.41?
Hello,
Yes our theme is compatible with M2.4.1
Best regards.
Are you sure? I can see others writing it does not work with 2.4.1. Magento 2.4.1 was released Oct 15. The latest update for the theme was Oct 6.
If it does not work with 2.4.1 after i buy, will you provide me refund?
Thank you.
Hello,
Sorry for slight delay
Yes our theme is compatible with M2.4.1 and yes we will refund if it doesn’t work with M2.4.1, we will give you a refund but we always recommend you to give us a chance to check it by submitting a ticket here: https://arrowhitech.ticksy.com/, because maybe it is a theme bug or a wrong config, not problem between the theme and Magento version. Thanks
Best regards,
Hi, We are Supro users and we’re happy with it.
We would like to implement one step checkout. Can you let me know if your company is offering any One Step Checkout extension compatible with Supro or if you can suggest any other third party extension which you know works well with Supro?
Thanks Diego
Hello,
Thanks for using Supro,
I recommend you this extension: https://amasty.com/one-step-checkout-for-magento-2.html?a=magesolution
Best regards,
The theme is not compatible with Magento 2.4.1
2 issue where found:
1) Empty mini cart shows some blank field and button. Applies for both dropdown and slide cart. https://ibb.co/k4HJCSG 2) Import of CMS page in “Front-end builder” throws error. https://ibb.co/n1CVYk6
Hello,
Thanks for using Supro,
We are processing to check the theme on M2.4.1, we will release as soon as it is ready
Hello again, when can we expect the issue with the theme and M2 2.41 is fixed?
Hello,
We have been preparing, it will be available soon in this week
Best regards,
No update came last week 
We will update the theme today, sorry for the late reply.
Hi, Can you tell us if the latest version of the theme is compatible with the “in-store delivery” feature of Magento 2.4? We active the feature in Magento Back-office but nothing but nothing is visible when finalizing the order with the theme.
Regards.
Hello,
Thanks for your question,
Please try to switch to Luma theme ( CONTENT -> Configuration ), edit and use Luma then check, if it works fine with Luma theme, then please submit a ticket on our support system here: https://arrowhitech.ticksy.com, we will check and help you
Hi, thank your for your answer. It seems it’s KO with Luma theme too. We will look at this to understand the problem. Regards.
Ok, thanks for your confirmation
Hello Claue VS Supro which one is more stable? Thanks
Hello,
Thanks for your question,
Claue theme is more stable
Hello, i would like please to ask a question. When i open to see the demo https://themes.magesolution.com/supro/de_dark on products and other pages i get an error and it won’t open. Is it a theme bug?
Hello,
Thanks for interested on Supro,
We have checked and see that it is working fine, please check: https://themes.magesolution.com/supro/jm_dark/tuk-peacock-shoes.html
Best regards,
Hello and thank you for your response, still when i click on the menu on products menu item i get error, not on the product page.
Hello,
I have fixed it
