469 comments found.
Hallo Where can i download all the sliders to this theme, i have only 2 in my revslider mapp. Thanks
Hi there,
See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-Demo
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we have updated to the latest version of the theme but WooCommerce is complaining about outdated version of overrides
suprema/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0,
Will you be released a new version soon as I see the theme hasn’t been updated for 7 months?
Hi there,
Regarding WooCommerce, the last version tested with our theme is 4.6.1. You can try using a newer version to see if everything works fine, but if it doesn’t, we suggest to keep using version 4.6.1 until we release an update.
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hallo Help me with the full menu How shall i do that so it´s like the demo Thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hallo I try to submit a request to your helpcenter But i can´t do that becuse my support have Expired And i don´t have the money to pay $50 for one question Sorry Thanks
Hi again,
You can check out our articles regarding creating a header on this link.
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Hi Thanks That make it work, thanks for the link
You’re welcome!
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Hi, Theme is great, is there an update coming soon????
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
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Hola tengo problema con el sitio, esta muy lento, se demora 5 minutos en cargar
Hi there,
Please see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website You can always submit a ticket on our helpcenter, for a more detailed analysis and instructions. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Can I use elementor instead of bakery
Hi there,
Thanks for writing in! The theme comes with WPBakery which is really more than enough to achieve anything you do see on our website demo, and unfortunately, it is not Elementor supported.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, I just finished buying the theme suprema, and I have run it on wordpress, but I am still confused about customizing the theme suprema, can you give me a tutorial so that I can edit the theme frontEnd, I have followed the method in the documentation provided but not can be run too, please help me, I really need your help, Thank you
Hi there,
Thanks for writing in. You can find our theme documentation here also we do have many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Thanks.
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hi there,
I want to customize the theme suprema front End I’ve read the documentation to activate the forend editor via “you can enable it by going to Appearance> Editor, opening the extend-vc.php file and finding the following piece of code if (function_exists (‘vc_disable_frontend’) )) {vc_disable_frontend ();} “but I can’t find the file” extend-vc.php “please you can help me with this, Thanks.
Hi there,
Thank you for reaching us!
Here you may find a tutorial on how to enable the front end editor.
If you need any further assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hi There,
I’ve followed the tutorial, but I can’t find the extend-vc.php file, the tutorial is explained with the Bridge theme, while here I run the theme suprema, is that the same thing? please help me with this,
Thank you
Hi,
As mentioned in the article, if the extendvc folder is not located in the theme’s folder like it’s the case with Suprema, then it is necessary to edit visual-composer-config.php located on the path below:
wp-content\themes\suprema\framework\modules\visualcomposer
Hope this helps!
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Hi there, we’re having an issue with our background images not showing on mobile. Our website is white and when the images disappear the text (also white) disappears into the background of our site. Please provide assistance and let us know if there is a deeper issue.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello! I have problem to share social share options in Suprema options. All of other tabs working but here, Give me a clue, please!
Hi there,
Could you please provide us with your website URL so we can check. Thanks.
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Hi there,
Once we check we could click on the share buttons.
If we missed something please let us know.
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Yeah, I want to remove it. I cant save options wfter turn it off.
Hi there,
Please check our article on if your options are not being saved somehow here. Also if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, how to make cart icon from main menu (widget Select Woocommerce dropdown cart) to not disappear when I scroll down into page?
Hi there,
In Appearance >> Widgets, add the cart widget to the Sticky Right widget area: http://prntscr.com/zl4hyc
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Thanks, mate. Happy!
Hi again,
You’re welcome!
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Hello, I put a site a administer (www.kikladiki.com) to achecker.ca and 191 of 198 errors are “Replace your i elements with em or strong” because although I don’t use icons in the menu, every link has an <i class="menu_icon null fa" />. How can I remove those <i />s?
I do have a licence for the theme. It’s ID: 15105482 – Suprema from the Envato Market Plugin.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi Gallery Lightbox is not working for me. I have purchased this theme and now the Gallery Lightbox is not working. Can you please help me how to set this up.
After clicking the thumbnail lightbox is not opening, image opens in the browser. can you pleaese help
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Regards
Hi there,
Thanks for writing in!
You will find the menu in the top bar in Appearance > Widgets > Top bar widget area where you can add a Navigation widget and select your menu that you have created in Appearance > menus.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Regards
Hi there,
In Appearance > WIdgets you do have Header Widget area where you can place your Search widget.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there, how do you update wpbakery, I saw the latest version came with the latest theme update. Thanks
Hi there,
Thanks for writing in! Please update your theme and its plugins according to our tutorial here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Thanks I will give that a go and let you know. I did actually try that before posting on here and because we don’t have active support it wouldn’t let me.
Hi there,
Please do so and keep us updated.
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SUPREMA – Is there the possibility to üut the woocomerce side bar on the left/right after selecting a category? If so, I would submit a request. in the moment. I have on my page the side bar on the left and when I choose a Category the sidebars goes to the right. If this is not possible I won’t buy another support tickets for 6 months. Thank you
Hi there,
Thanks for writing in.
Please check our article that might help you here.
We hope this helped.
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Thank you!
Hi there,
Glad we could help!
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Hi there, one question regarding the thumbnails in the single product page. In Suprema they are on the left side of the featured image. Is it possible to have it below, as in https://walker.qodeinteractive.com/product/standard-product/ ? Or it has to be done modifing the respective php file?
Thanks
Hi there,
Thanks for taking an interest! Unfortunately within our Suprema theme you do not have this option available, however it could be achieved with some custom CSS if you wish that.
Do let us know if you have any additional questions.
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It’s fine, I will edit the template by myself. Thank you
Hi there,
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I have recently some bugs on my site. You have to add new compatibilities to woocommerce 4.5.x and php 7
Hi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. Our team is working really hard on updating all our themes and you will for sure be notified when the theme update is out. We appreciate your patience and understanding.
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Hola, hay alguna manera de configurar el tema tal y como se muestra en la demostración demo, hay muchas cosas que fallan o faltan y me gustaría ver como se han realizado internamente.
Gracias
Hi there,
You can always import the demo content.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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De acuerdo, los recursos de PHP están bien, el archivo XML como es del tema suprema que ocupa 5mb me da error, creo que también falla el woocommerce por las nuevas versiones, para ponerme en contacto con el centro de ayuda tengo que registrarme en qodeinteractive, no??
Gracias
Hi there,
Please submit a request and our support team will check this on your end. Yes, you do need to register an account in order to be able to submit a request, however everything is very well explained in the article we have provided you with.
Thanks.
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Gotta dump this theme as no longer updated it seems
Hi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
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Hi, any news about theme update? Thanks
Hi there,
Thanks for writing in. At the moment we are working really hard on updating all our themes so you can expect it to be released soon.
Thank you for your patience.
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