28320 comments found.
Support Question. Never had any problem with site but as always when support is gone there is an issue. I can’t login on the frontend with customer account. See movie. https://bit.ly/3moa8kk If this is something that support can fix i will renew my support contract immediately. At backend login works.
Hi,
Flatsome uses the default WooCommerce login forms and feature. We don’t control the login system. It may caused by caching or a cookie issue.
mobile menu not working on click nothing happens.
Hi,
Can you submit a support ticket here?
Hello.
I have detected that when entering an image .png or other format than .jpg the lightbox does not work. Is this an error?
Is there an option to make it work with other formats?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Just updated to the latest version. Instagram feed is still broken. Waiting for your response guys over 6 days i have submitted a support ticket!
Hi,
I informed our Help Desk about the urgency of the situation. Your ticket is going to be answered shortly. We apologize for the delay.
Is it possible to disable/hide the small pop-up window “Edit Block” with the UX Builder and WP Edit button? When working and ‘Inspecting’ a site it’s sometimes in the way to measure things accurately. When I’m in Inspector mode on a site is there a CSS I can find to turn this off or how would I do this on-the-fly?
Hi,
There is no easy and permanent way to do that for now. You can use the snippet (with the Code Snippets plugin) below while in development mode. This will hide all tooltips on the page for admins.
add_action( 'wp_head', function() {
if ( current_user_can( 'administrator' ) ) { ?>
<style type="text/css">
body > div.tooltipster-base.tooltipster-default {
display: none !important;
}
</style>
<?php }
});
Hello. Lazy load feature breaks inline svg codes. Can you help me about this?
Hi,
Can you submit a support ticket here?
Hi, Can you please help me too make cart page one column instead of 2 column?
Hey, One of my client using your theme now he want to change cart page column design in your theme you have two column on the cart page but my client want the one column how can I do it pls help me with it
Hi,
Unfortunately, we can’t provide support for design changes. You need to contact a professional.
Could you please tell me why my website font can’t use ‘Noto Sans TC’ after update Flatsome? I’ve set ’ add css’ ”@import url(‘https://fonts.googleapis.com/css?family=Noto+Sans+TC:300,400&subset=chinese-traditional');
body { font-family: ‘Noto Sans TC’ ,sans-serif !important; text-shadow:#999 0.01em 0.01em 0.05em !important; ” it still don’t work.
I alse use plug-in ‘Google Fonts Typography’, but it still don’t work.
Could you help me please? 
Hi,
Please enter the code below into Flatsome>Advanced>Global Settings>Header Scripts.
<link rel="preconnect" href="https://fonts.gstatic.com"> <link href="https://fonts.googleapis.com/css2?family=Noto+Sans+TC:wght@300;400&display=swap" rel="stylesheet">
and use it like below (Flatsome>Advanced>Custom CSS>All Screens);
body {
font-family: 'Noto Sans TC', sans-serif !important;
text-shadow: 0.01em 0.01em 0.05em #999 !important;
}
Hi,
Thanks for your quickly and kindly help but after I setup, it still didn’t work…Orz
My website is https://ilimai.com, the website’s font are not ‘Noto Sans TC’. Could you please help me?
The second link tag doesn’t appear in the <head> section. Did you try to clear all cache (webserver, plugin, CDN, browser, etc)?
Hi,
Yes, I clear all cache and it still not work >_< but when I go to the ‘Appearance>customization’ page, the font is correct! and then I go to the website, the font is wrong…Orz
Hi,
Can you submit a support ticket here?
Hello, opened a ticket last Sunday, today is Thursday and still no feedback to my ticket! Since the new update of wordpress I cannot edit or see my category description anymore. Please advise and would be great to respond timely to open tickets.Thanks
Hi,
I informed our Help Desk about the urgency of the situation. Your ticket is going to be answered shortly. We apologize for the delay.
Hi Team, I found out a problem. In a standard page I would like the editor function “read more” for the content on a wordpress site. More is included and visible in the UX Builder. But after saving on the frontend the read more is not available?!
If the theme not working with the standard read more function? Please support us. Thanks in advance
Hi,
<!--more--> is used for posts. You need to use <!--nextpage--> on pages.
Hello there, The license we got in 2018 doesn’t work when I move it to a new location It didn’t work for us to cancel at the old location Can the problem be solved?
Hi,
Can you submit a support ticket here? Please ignore the auto-reply that says your support has expired.
Hello,
I have a website running on your theme and using:
https://woocommerce.com/products/google-product-feed/Plugin to generate product feed for Google Shopping ads.
This is an official WooCommerce plugin and it was working fine for me until 13th of December. Something happened then and it does not work anymore, have a look at it yourself:
https://dominileather.com/?woocommerce_gpf=googleI have contacted WooCommerce and they said that plugin is working without any issues and that I should contact my theme developers.
Could you please help me out with that?
Thank you!
Hi,
Can you submit a support ticket here? Please ignore the auto-reply that says your support has expired.
Hi, part of css code cause an issue on banner’s text font size definition. It is not working. For example, if you send 1.1em font size for banner text, it is not work because text class has 100% value. }
.text {
font-size: 100%;Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, I sended ticket almost 2 days ago. No answer yet. Please check status why it is late.
Thank you
Why support is too slow? Are you interest my ticket? I attached screenshots and sample to your responds. But totally after 5 days there is no any acceptable respond !
Hi, It’s not possible to change the Yith Wishlist icon with the Flatsome theme enabled. I want to have the open heart on our website. The content shoud be: ”\f08a” but that’s not working when I change the default content ”\e000”.
Is there another solution?
Hi,
Can you submit a support ticket here?
I did, but didn’t receive an answer yet.
pathetic support. not a single response….
The sticky header problem is still there. I have version 3.13.1 installed. I go up and it disappears.
Hi,
Please clear cache (webserver, plugin, CDN, browser, etc) after every update (WordPress, plugins, themes, etc.)
Hi. I would like to hide / remove exceprts on portfolio items?
Hi,
Please copy the flatsome/template-parts/portfolio/portfolio-summary.php file into the flatsome-child/template-parts/portfolio folder, edit it, and remove or comment the line #8 ( the_excerpt(); )
Hi,
when will you implement that subcategories are shown it top of category page with pictures? You know, this modern style when you click on category furniture it opens you and on top you got firs subcategories with pictures: couch, chairs, tables etc.
Thank you
Hi,
It’s already included by WooCommerce. You can set that from Flatsome>Theme Options>WooCommerce>Product Catalog -> Shop page display / Category display -> Show categories & products.
I see.
1. There is just 1 problem, when category ends, products start to show immediately so they are together in the same row as categories. Where can we set that products will be shown in new row? (
2. is also possible to adjust categories to another form (size of picture, title position/size/color)
Thank you
I am trying to create envato token, but after creating this error is shown. “
The provided token doesn’t seem to have Flatsome as a purchased item. ” which checkboxes should i select?
Hi,
Can you submit a support ticket here?
I have bought Flatsome’s WordPress theme the other day. And I tried to fix my homepage by using UX Builder. Please see attached images. I selected my favorite background, and then I pressed “Apply” button. Next,I pressed “Update” button, then I tried to leave this page. But the warning “Exit? All changes since last save will be lost”, and my correction that I have made was not saved and reflected. What should I do? What do you think is a problem? Please teach me. I am waiting for your reply.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
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