23249 comments found.
When will Rank Math support be added? It seems like your theme is incompatible with this by far the best SEO plugin. Yoast is getting worse and worse and I have deleted it except for on the website where I use your theme.
Hello, @JohnS0N,
Sorry to say that but we have not tested the Rank Math plugin with our Theme so we are unable to suggest on this, This may be not compatible with our Theme.
But for you, I am forwarding this to our development department for considering to add it to the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Thank you for forwarding it to your developers. I think, sooner or later you will actually need to add it, because it is much much better than Yoast… and every day more and more people are abandoning yoast and converting to rank math. It will in any case be a very good and important addition to the theme.
I can confirm that at the moment it does not work correctly. I don’t know how much integration you need to do as a whole, but the breadcrumbs, for example, are not working.
Hello, @JohnS0N,
As I already told you I have forwarded it to the development department and now it is up to them…
Thanks for your understanding.
Hi, our purchase codes seemsto be invalid… How can we fix this? thnx
Hello, @willcomtr,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Kindly address Support Ticket# 110205 created 24 hours ago.
Thanks.
Hello, @Peaceonearth,
I have just confirmed from the support department and they said that they already replied to your support ticket #110205, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Please help me to release the domain terrariumsgarden.com I want my purchase code to another domian, thanks.
Hello, @gg263,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Please help me to solve this problem: Your ip address is blocked as spam!!! I do not know why
Hello, @gg263,
Please share your site WP-Admin Login details on which you are facing this issue and the purchase code PDF file via our support system so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hello, I want to set the Progress bar to ends at “10” score Not at “100” because the progress bar default is 100
for example, if the student got 8.5 of 10 in exam, because the exam score from 10 Not from 100
Thanks
Hello, @Organd,
No sorry to say that but this is not possible, there is no such option in the element to set its value as 10, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
I tried over and over to edit estop and I can’t.. https://prnt.sc/w4fbxq
Hello, @artidoro1006,
That is actually coming from Blocks, If you go to Porto >> Theme Options >> WooCommerce >> Single Product and scroll to the bottom, you will find the “Content Bottom Block” option and a block slug name set under it as showing below:
It means that the section is coming from Blocks, so you have to go to Blocks and finds and edit the particular block and change anything from there as per your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear friend, wpml is paid, which plugins are recommended to use with your porto theme, to follow the same design sequence?
Hello, @artidoro1006,
You can use the WPML plugin or Polylang plugin which better meets your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello friend, how can I make my website multilanguage, in English Spanish?
Hello, @artidoro1006,
You have to use the Multilingual plugin, like WPML or Polylang which better meets your requirements.
Please read and follow the instructions written in this article on point # 6:
https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi, When I updated to Porto 5.5.2, the Porto Functionality plugin update failed. Picture: https://ibb.co/YcTy4nd Please help me, tks!
Hello, @trcnam,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code again, and then go to Appearance >> Install Plugins and try to update the plugin one by one from there, hope this will work and if not then, please delete the old version of the plugin from your site and extract the Theme (porto.zip) on your computer and go to porto/inc/plugins and you will find the plugin file named as (porto-functionality.zip) you have to upload that file from WP-Dashboard >> Plugins manually and Install it on your site, It will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/02/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I followed the instructions, correct the key but got an error. Picture: https://ibb.co/LPWzhPD Please help me, tks!
Hello, @trcnam,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
after i reinstalled my site my licence is not volid, please fix it plese
now is all fine…tnx
@RomaaaRio Sound’s Good!! 
When you change the quantity of the product added to the cart, the old version appears on the payment page.
picture 1: https://hizliresim.com/8pgo5L pictura 2: https://hizliresim.com/ZT5ced
Hello, @oguzkaraarslanweb,
This seems to be your site any third party plugin confliction issue, Please deactivate all the third-party plugins and check back your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site. Otherwise, please remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details via our support system with permission to debug your site so that we will check it for you on your site.
Regards, P-THEMES.
I also found another bug. If you add a new category after removing the category base from the url structure in yoast seo and rank math plugins, you will get a 404 error on that page. To fix it, go to settings – persistent connections and hit save. I disabled and tried all plugins one by one to solve this problem, it didn’t fix but when I changed the theme it got fixed.
I posted the wp-admin login, please resolve these issues.
Hello, @oguzkaraarslanweb,
First of all Rank Math plugin is not supported by our Theme nor it is included in the third part plugin compatible list confirmed from our end.
Regarding the Yoast SEO plugin, please contact the plugin author and ask to provide the fix for it, because this is the plugin issue and you have to premium plugin.
Regards, P-THEMES.
Why should I contact Yoast plugin author, it works fine on other themes?
Hello, @oguzkaraarslanweb,
Please check it once with the default WP Theme and if it will work fine then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
okay thanks
You’re Welcome!!
Hi how do i revoke old licnse in the theme
im not using the theme since long time and i want revoke old site to new site kindlyadvice
Hello, @Khalfan1,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
i used the same purchased code it sais not valid
kindly advice
Hello, @Khalfan1,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
I migrated my site from production server to live server and uninstalled from production server but it is showing my license still activated on production. Can you please reset license activation so I can activate on live server.
My purchase code needs reset, I believe
Hello, @freshpress-marketing,
I am not able to locate your purchase code via your Envato name @freshpress-marketing, can you please share your Theme purchase code PDF file with us via our support system so that we will check/verify and reset it for you.
Regards, P-THEMES.
Hello, I already opened a support ticket 24 hours ago which has not been addressed over there, this is why I came to the comments here in Themeforest. I am attaching the PDF to existing ticket number ”#110323 Need purchase license reset” which currently says “Being Processed”
Hello, @freshpress-marketing,
Your ticket #110323 has been generated 10 hours ago only not 24 hours ago and I have just confirmed from the support department and they said that they already replied to your support ticket and they shared the screenshot: https://postimg.cc/rdN8sShN so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets.
Regards, P-THEMES.
Hi, We used your theme in a store, and now we are having a problem. It is not possible to choose a product size before adding it to the cart. This problem only happens in the Safari browser. Can you help? Thanks.
Website link – https://noseams.pt/
Hello, @Ymourionu,
Really sorry for the inconvenience, I have just tested it at my end on my IOS and finds the same issue, it means this is the issue with our Theme because of the latest version of WordPress. You can go with the default dropdown layout of the variations for now.
We are really sorry at this time for this inconvenience and apologizing for it, and really thankful to you for notifying this issue to me, I am forwarding this issue to the development department for testing it in deep and fix it with the upcoming updates of the Theme, so please be patience for now and again apologizing for this.
Regards, P-THEMES.
Hi,
Show Sticky Icon Menu bar on mobile is not loading with header builder. How can i fix this?
thanks
Hello, @sahinb,
Which sticky Icon menu bar are you talking about? Can you please share the screenshot of the issue and also share your site WP Admin Login details so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi,
Mobile Menu https://prnt.sc/w4mo92This option is not loading while using header builder. Is there any way fix this?
thanks
Hello, @sahinb,
This does not have any relation with the Header Builder, Please make sure that you have turned it ON from Porto >> Theme Options >> Menu as showing below:
I have just tested this with the very latest version of the Theme with Header Builder on my test site and it is working perfectly fine at my end, please check it here:
http://hubdatasolutions.com/pearl/porto/global/
Regards, P-THEMES.
Hi,
Everytings seems ok but not showing when i activated custom header builder.
With custom header: https://prnt.sc/w562cw
If i change custom header to header type it is loading.
With header type: https://prnt.sc/w564vj
Can you check please?
Hello, @sahinb,
As I told you it is working for me, so please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
hi
ok thanks i will open ticket…
Best regards
Sure and You’re Welcome!!!
Hi
how can i see my ticket? I could not find where can i login your support system.
thanks
Hello, @sahinb,
You can create the support ticket via our support system here: http://portotheme.com/support
Regards, P-THEMES.
Hi,
How do I make the text “Entre ou Cadastre-se” underlining when hovering? This is happening with the word “Bem vindo”
Can you put a menu here too?
You can see that on my website there is a menu above called “Client Menu” I would like to put that menu here too … when hovering over the user’s icon.
Look: https://imgur.com/rTBbKID
This is my website: www.bhlfitness.com.br
My current HTML code is this:
Thanks.
here does not allow to put my HTML code …
Hello, @elissoncosta,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .header-main .header-right .custom-html a.porto-sicon-box-link .porto-sicon-box .porto-sicon-header:hover p {
text-decoration: underline !important;
}
You can see that on my website there is a menu above called “Client Menu” I would like to put that menu here too … when hovering over the user’s icon.
Sorry to say that but this is not possible to put that Menu on hover with that bottom User Icon, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Only now the link is not correct, when clicking, it goes to the link: www.bhlfitness.com.br but it should go to: www.bhlfitness.com.br/minha-conta/ (my account)
See that the configuration is correct: link = “url: www.bhlfitness.com.br/minha-conta/”
What do I need to adjust in the html code? You can see in the code above that I sent it complete.
I managed to solve, just remove the url: -> link = “www.bhlfitness.com.br/minha-conta/”
Hello, @elissoncosta,
Sound’s Good!!!
You are the best…
We also have the detailed article on this:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
Regards, P-THEMES.
Hi there love the theme. My shop requires users to upload images for the order does the theme support this function? Many thanks.
Hello, @devs,
First of all, thanks for showing your interest in Porto WordPress
No, sorry to say that but by default, WooCommerce does not provide this functionality, you have to try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
bought theme.css style works bad,wp backery not working.everything is slow…possib;e to insyall after 5 tryes.System Status – all green and all is ok
Hello, @temagg,
Can you please share the screenshot of your issue and the Live site URL on which the issue is occurring? so that I’ll check and provide you the best possible solution for it, and also if possible, please share this with us via our support system with your site WP-Admin Login details so that we will directly check it for you on your site.
Regards, P-THEMES.
WPBakery finally updated to 6.5, which fixes the issue with saving templates. When should I expect to find the file in support FAQ’s? I noticed it wasn’t included with the update that was pushed today.
Hello, @bhoudek,
Yes, We have already noticed it, and our development department is testing the latest release of the plugin with our latest Theme, so once the testing will be completed we will release the plugin update as well in our support article given below and then you can download it from there, so please be patience and stay tuned with the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
hello, can you fix jquery to full support wordpress 5.6?
2020-12-16 16:54:11 jQuery.browser is deprecated Theme: Porto https://myfarms.co.uk/wp-content/themes/porto/js/theme.min.js 2020-12-16 16:54:12 jQuery.fn.load() is deprecated Theme: Porto https://myfarms.co.uk/wp-content/themes/porto/js/woocommerce-theme.min.js
Using latest porto version
Hello, @neospider69,
Can you please explain your issue more clearly, if possible with the help of screenshots that where that warning is appearing and what is the issue causes by it so that I’ll check it in more deep and if possible provide you the best possible solution for it.
Regards, P-THEMES.
I updated wordpress to version 5.6, I have all the plugins and theme up to date, however I still have to use the ” Enable Jquery migrate helper ” plugin in order for the website to run.
The only 2 depreciation have been detected, and both from Porto theme.
I cannot stop using the plugin while this errors happens as pages wont load.
https://imgur.com/a/ir8PKNfHello, @neospider69,
Ok, Thanks for the explanation, I am forwarding this to the development department for testing it in deep and if found the same issue in our Theme then we will surely fix it with the future upcoming updates of the Theme.
Thanks for your understanding.
Hi,
1. How to download the latest Versions of the WP Bakery “Visual Composer” & “Slider Revolution”?
2. How often you will update those (Visual Composer & Slider Revolution)?
Thanks!
Hello, @sfantagiro,
Please delete the old version of the plugins from your site and download the very latest versions of the plugins from the below-given article and Install and Activate it on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from the above article always.
Regards, P-THEMES.
