169 comments found.
Hello, registration request on wp-admin-ajax goes on 403 error. How to solve ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi guys. With Wordpress being at 5.7 now, are you intending to update this Theme so it’s compatible with that version? Or will version 2.1 work perfectly under the latest wordpress? Kind regards Matt
Hi there,
Gioia is compatible with WP 5.7. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-Them
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Elated Portfolio part of
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Hi, now that is super fast service! Thank you.
You’re welcome!
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Hello,
Is there a way to remove the different languages in the WooCommerce i.e. Italian, German and English?
Thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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When will be latest theme version released? As WordPress 5.7 and PHP 8 is out – It should be compatible with it
Hello there,
Thank you for taking interest in our theme.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest PHP version.
Let us know if you have any additional questions.
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Hello !
Is there a way to remove the 54 customers that have been uploaded in the Woocommerce with the Demo ?
Thanks, Bérenger
Hi there,
You can remove any user from Users, select all and bulk delete all of them if you wish that.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi !
Thank you but you are not answering my question. I do not want to delete Users but Customers that are in my WooCommerce. They came up automatically with the Demo but I have to remove them.
Thank you, Bérenger
Hi there,
Please, since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Is your theme compatible with Google AMP pages? It is a bit slow on mobile pages at this time for what I can see.
Hi there,
Thanks for writing in! This not usually functionality for the premium WordPress themes on the Envato market because of the robust functionality and options they offer so we can suggest you to search for some third party plugin that will extend theme functionality in this way.
When it comes to the speed we can suggest you to put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help..
Thanks.
Support
Elated Portfolio part of
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Hello, After users log in or register we want them to redirect to custom page automatically. However it redirects to Home Page.
Tried many things but it failed. Could you please help?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Support RTL ?
Hi there,
Please see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002367198-Do-Qode-Interactive-Themes-Support-RTL-Right-To-Left-Text-Let us know if you have any additional questions.
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Edge Portfolio part of
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Hi, i had purchased a code in codecanyon. When i try to activate, it says OOPS WRONG PURCHASE CODE. I have once page and never active de code in other page. need Help Please.
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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sorry i don’t find the breadcrumbs setting, i need to show but i don’t now weare.. please helpme
Hi there,
Within Gioia Options > Title > Title area type you can choose breadcrumbs. Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello,
I have the same problem as megskk and I tried to install the migrate plugin but it doesn’t fix my issue. Actually it adds another error: (index):134 Uncaught TypeError: Cannot read property ‘1’ of null
Which is this line: // If there was no matching functions, do not try to downgrade. if ( typeof erroredFunction !== ‘object’ || typeof erroredFunction1 === “undefined” || -1 === jQueryFunctions.indexOf( erroredFunction1 ) ) { return true; }
Looking forward to your solution
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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Hello,
Megskk’s question looked more like a post-sale question, that it is why posted the question here.
Anyway, for the moment I’m working locally and don’t have an URL, but when I’ll do, I will submit a ticket as you requested.
Thank you.
Hi there,
Please do so and our team will check this on your end.
Thank you.
Support
Elated Portfolio part of
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Uncaught Error: no element is specified to initialize PerfectScrollbar
Hi there,
Please read this article here.
We hope this helped!
Support
Elated Portfolio part of
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Hello, we are the developer working with Marie Claire, one of your customer who bought a theme called gioia-modern-fashion-shop. We were able to install the theme with success but there is an extension named wp bakcery which seems to require a license or that in the documentation, you said that it is already integrated. Sincerely
Hi there,
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
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Thanks for the quick reply. Yet, assuming that we could bypass that login as you said, how do we now edit a page with WP Bakery since the “Edit whit WP Bakery” button is missing? Here are some screenshoot to explain our issue. The first picture is from a normaly functional WP Bakery and the second one is from the one we use now.
Hi there,
Unfortunately we did not get any screenshots from you. Anyway, in order to check this on your end, as we can only guess from here, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
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Hello, I’ve submitted to you a request. I’ve just bought gioia theme but I can’t manage the demo import, I think that I have to change PHP size. Could you please help me? I’ve sent to you my wordpress details for login
Hi there,
We could not locate any request created from your Envato username so please provide us with your request ID so we can check.
Support
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- 84614 is the request ID
The envato name is Emanuele1997 and the name on the helpcenter is manueldevito, I’ve also attached the purchase code
Hi there,
Thanks, once we check we do see that your request has been handled so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
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Hi, I sent yesterday a message in the support center.. I didn’t got any answer either yesterday or today. I can import the demo content it’s blocked at 4 or 8% can you please help? I already lost 2 days. Thank you Joanna
Hi there,
Once we check we do see that your request has been handled, so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
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Hello, I updated the theme and I can’t activate the key, I get a message that it is already in use.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
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Hello,
I’ve been getting these messages in my WP admin dashboard about deprecated functions in the jQuery JavaScript library. I can send a screenshot if you let me know the best email address to use for you. Is there an update to the theme that will fix this?
Thanks in advance
Hi there,
Could you please provide us with your website URL. This article might help you as well here.
Also, the update will be released soon as our team is working really hard on updating all our themes at the moment
We hope this helped and keep us updated.
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Thank you! I have the plugin mentioned in the article and still have the error messages. can you give me the best email address to use and I’ll send you a screenshot of the error.
looking forward to an updated theme soon too 
Hi there,
Could you please send us a mail to office@elated-themes.com so we can check this.
Thanks.
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I want to create a simple exhibition website very close to your GIOIA theme. The functionality of the website should be exactly like https://aspirationbazaar.com/ but the UI can be different. Please let me know if you can help me with my requirement.
Hi there,
Thank you for taking interest in Gioia!
You can create an e-commerce site with our theme, displaying various categories of products. You can create something similar to this with Gioia.
Let us know if you have any additional questions!
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how do i get Purchase code for slider revolution and visual composer because i need to activate them
not yet received any support
Hi there,
Please note that WPBakery and Rev Slider do come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help, as well as we assure you that your request will be handled within our usual response time, within 24h.
Thank you for your patience.
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i have error on instagram trying to connect it gives me error {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
Hi there,
Thanks for writing in! Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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