23249 comments found.
Hi, Since few days, i can’t open Porto Studio from back office. No javascript error, but the overlay doesn’t load. I use the last version of theme and Wordpress. I use Wordfence too to protect my website.
Hello, @109c,
Please deactivate all the third party plugins from your site and then go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and finally try to use the Porto Studio again, I am sure your issue will solve and if not then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Before i purchase, can this be white labeled?
Hello, @oldsteel68,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can remove all the images and content comes with the Demo Import from Porto and use your own brand images and content as per your requirements.
Regards, P-THEMES.
Hi, I have a problem with elementor, not working, in console, i recive this error: Google Maps JavaScript API error: RefererNotAllowedMapError How can I resolve?
Thank you
Hello, @hobelixx,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and the console issue is because of the Google MAP API key not because of the Elementor.
Regards, P-THEMES.
On the last template update, I have an issue with images displaying properly in the STM Listing tabs style 2 element in page builder. Please see https://imgur.com/a/uIx5tnc When the page first loads, the images in these boxes point to a random path that doesn’t exist. When I toggle between Popular and Recent above, the path updates to the correct one.
Hello, @jbrunner099,
Can you please share the URL of the page where the issue is occurring so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hallo, Can you please tell me how can I reach you to reset my Purchase Codes? Thanks
Hello, @SMOSA,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi. i just bought porto, i installed it via ftp, but: 1- when activating it and seeing requirements, it tells me that the zip file is missing. How do I upload this zip file? 2- It also asks me to increase the limit of PHP max_input_vars …. I enter my cpannel and modify the rest of the PHP requirements but I do not see specifically PHP max_input_vars .. where do I place it?
Hello, @beilynm,
1. This is because you are using the wrong Theme file, Please read more and all about it here: Missing style sheet error when installing the theme
OR
Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
2. You have to contact your hosting provider on this issue, your hosting provider is the one who will be able to do it for you on your site.
Regards, P-THEMES.
Hello can you please reset the code? As it was on demo domain and need to get it on the main domain.
Hello, @parthparikh,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
File /porto/woocommerce/wishlist-view.php has incorrect translation names for column names.
Here for example:But there ii no ‘Product’ in yith-woocommerce-wishlist. It has to be ‘Product name’. The same for other columns.
Hello, @alexstudy,
Please watch and follow the instructions showing in this video I have created for you, this is not our Theme issue but this is the wrong translation domain in the plugin core files.
https://streamable.com/9kx8i0
Regards, P-THEMES.
No, the original plugin files are correct and have correct translation domains: “Product name”, “Unit price” and so on. Have a look at the file /wp-content/plugins/yith-woocommerce-wishlist/templates/wishlist-view.php.
<?php echo esc_html( apply_filters( 'yith_wcwl_wishlist_view_name_heading', __( 'Product name', 'yith-woocommerce-wishlist' ), $wishlist ) ); ?>
The template that you supply with the theme uses incorrect translation domains. Please fix it.
Hello, @alexstudy,
I have just tested it at my end and it is working perfectly fine at my end, the issue must be at your end, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi there,
Just a quick question please. I want to change from one demo to a later one, if updating, will this keep the integrity of the files intact?
Thanks in advance
Hello, @batman4ever,
You can simply go to Porto >> Setup Wizard >> Demo Content and click on any Shop Demo, Now click on details and un-check override existing content as showing below:
This will Import the Demo for you on your site but will not override your old/existing content which you have on your site, for example, pages/posts/products/custom-post-types, etc… and vice versa if you check it before importing the Demo content.
Regards, P-THEMES.
Perfect. Thank you. I did do this with another ‘not populated’ site and it worked perfectly, so was making certain that this would not affect current structures and content.
Yes, Hopefully it will not affect.
Please help me to solve this problem: Your ip address is blocked as spam!!! I do not know why
Hello, @gg263,
Please share your site WP-Admin Login details on which you are facing this issue and the purchase code PDF file via our support system so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Please provide a email so that I can send you a email, I can not use support system at the moment, I do nothing, just want to change a domian.
Hello, @gg263,
You can share it with us via our email newsmartwave@gmail.com or via aizazawan55@yahoo.com so that we will check and solve it for you on your site.
Regards, P-THEMES.
hi, child theme is missing… I cant run setup wizard because I am going to install it on existing website.
Hello, @mwasifseo,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
Regards, P-THEMES.
Hello,
A few days ago I imported a demo in alternative mode because the standard mode was unavailable, I relied on your recommendations here: https://www.portotheme.com/wordpress/porto/documentation/importing-porto-demos/.
Unfortunately, the import did not go well and I don’t have the full functional demo, here is the final result visible here: https://sansoutil.com/. Can you please take a look and give me a procedure?
Sincerely,
Hello, @AlexisFontana,
Please check this screenshot: https://postimg.cc/PPkmc6GJ
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPS if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPS from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
Regards, P-THEMES.
That’s work ! Thanks.
Have a great holiday season!
You’re Welcome!!!
Please reset my purchase code
Hello, @rajeshmukkala,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
In latest theme updates.
1. Search icon has disappeared from mobile view. 2. In Desktop view the search icon is font-awesome icon and not porto-search-icon as it used to be before the update and looks too small.
https://snipboard.io/XNRtxs.jpg https://snipboard.io/2r48KX.jpg https://snipboard.io/zVQPjE.jpg.also if I use css to correct this:
.search-toggle { margin-right: 0.6em; }
.search-toggle i { font-size: 1.8em; margin-top: 0.2em; }
then the icon looks thicker than the others which is not nice (I can’t use font-weight in font-awesome icons to correct this):
https://snipboard.io/T0do2b.jpgCan you please have a look at it?
Here is the website: https://sofia-pantofles.gr/
Thank you
Hello, @yiannismarios75,
This is because it is FontAwesome Icon and it has set the Font-Weight of 900, so if you change the Font-Weight, it will not work because FontAwesome 5 Free requires Font-Weight 900 to show, so you have to change the icon for it: https://postimg.cc/0KSqhkw6
Regards, P-THEMES.
Your answer just repeats what I have already mentioned in my post and is completely irrelevant to what I am asking.
I already know that it is a font-awesome icon and I can’t change the font-weight.
All I am asking is how to change the icon back to porto-search-icon.
Instead of wasting your time posting screenshots trying to tell me what I already know, maybe you should read more carefully the question.
Thank you
Hello, @yiannismarios75,
Really sorry for the misunderstanding, I did not understand your issue properly.
If you want to use the Porto Icons, you can use below given Custom CSS and change the Icon code in the below given Code as per your requirements, you have to add the code under Porto >> Theme Options >> Skin >> Custom CSS.
#header .fa-search:before {
content: '\e918' !important;
font-family: "porto" !important;
font-weight: 100 !important;
}
Regards, P-THEMES.
Same issue in safari as @Ymourionu mentioned. Solved temporary with dropdown label. Regards
Hello, @cernestoramirez,
Really sorry for the inconvenience, I have just tested it at my end on my IOS and finds the same issue, it means this is the issue with our Theme because of the latest version of WordPress. You can go with the default dropdown layout of the variations for now.
We are really sorry at this time for this inconvenience and apologizing for it, and really thankful to you for notifying this issue to me, I am forwarding this issue to the development department for testing it in deep and fix it with the upcoming updates of the Theme, so please be patience for now and again apologizing for this.
Regards, P-THEMES.
Thanks for update. Label swatch working again for variable product. Regards
Hello, @cernestoramirez,
Yes, we have resolved this issue with our last Theme update.
Regards, P-THEMES.
Hi, I need to know the requirements to install thema, versions of wordpress, PHP, PHP load limits, mysql, post_max_size and everything related, to take the next step and buy the theme. thanks
Hello, @beilynm,
First of all thanks for showing your interest in Porto WordPress
The minimum requirements to using our Theme are listed in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
But to using the plugins like WP Bakery, WooCommerce, Elementor etc… you have to set your server minimum requirements as listed below for best performance.
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MRegards, P-THEMES.
Hello, since I am accessing my site via skipdns.links my domain has changed, can you reset my licence key? And is there a way to flag my purchase code so that it can tolerate changes in the domain? Thanks!
Hello, @markoristichomemaster,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Cannot create any new page/block with wp-bakery. It throws some blank screen. Wp-bakery wrking only with old pages that were created in that plugin.
Hello, @tjain91,
Please delete the old version of the plugin from your site and download the very latest version of the plugin from the below given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Theme is throwing fatel error with below error message : Link: mysiteaddress/wp-json/wp/v2/pages
Fatal error: Uncaught Error: Call to undefined function wc_print_notices() in public_html/wp-content/themes/porto/woocommerce/myaccount/form-login.php on line 62
Hello, @tjain91,
Please follow the below listed debugging processes one by one, I am sure it will help you in solving your issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Team, I have already debugged these things. But this issue was not old. It is a new issue that came a few days back. I guess this is something with Porto theme and porto woocomerce form login.php. Kindly provide a solution because it is directly related to porto itself.
Hello, @tjain91,
Google search results indicate that this may be a WooCommerce Shortcode issue/problem: https://wordpress.org/support/topic/search-stopped-working-after-install-please-help/ or WooCommerce is not installed or needs to be upgraded or reinstalled: https://wordpress.org/support/topic/fatal-error-breaks-site-on-activation/
So please make sure that you are using the very latest version of the WooCommerce plugin and MultiVendor plugin, if you are using it on your site, If yes, then purchase the support extension and contact us so we will look into it for you.
Regards, P-THEMES.
HI, im am working on this theme with porto. Everything works so far fine with WPML. The only issues we are now having is that we want for every languages a different header/logo ( logo is more importent ) is that possible? If yes? how!?
Hello, @Marketing-seijsener,
Sorry to say that but by default our Theme does not provide this functionality but you can ask from the WPML support, or please read the below-listed threads:
https://wpml.org/forums/topic/how-to-set-different-logo-for-different-languages/
https://wpml.org/forums/topic/how-to-change-header-per-language/
Regards, P-THEMES.
