23249 comments found.
Hello, i am having a woocommerce with porto theme (v5.5.3) but the site is always loading on firefox and edge (chromium) but on chrome is fine. Most of the pages are loading continusly… Can you please check this? https://cutandcook.gr/
Hello, @giannis_athens,
This is because of the cache or incompaitability of your server with that loading overlay, I can see you have lightspeed server and cache on your server as well.
Please remove the server cache and then deactivate it and then remove the site cache and deactivate all the cache plugins from your site and finally remove the browser cache, and check back.
If this will still not work for you then turn OFF the loading overlay from Porto >> Theme Options >> General.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/04/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you very much for your reply!
You’re Welcome!! 
Hi, is it possible to add ajax search on product archive page in the position like on the screenshot?
https://ibb.co/T2Ghc1PHello, @VDjGFX,
No, Sorry to say that but this is not possible, that section is the Filter section and you can not add the search there.
Regards, P-THEMES.
Can you add anywhere a search field, above filters or below header?
Hello, @VDjGFX,
You can add the search below header by using the shortcode, please go to pages and use the WP search element: https://postimg.cc/94n9wVD9 and then copy its shortcode: https://postimg.cc/K1VLRxkM after that go to Porto >> Theme Options >> General >> HTML Block and paste the shortcode there: https://postimg.cc/G86SQZ58 but it will work for your site globally on all the pages of your site.
Regards, P-THEMES.
Is it possible to add ajax to the cart on the single product page?
Hello, @gigamarket24,
No sorry to say that but this is not possible, as there is no such option in our Theme for add ajax to the cart on the single product page, This requires customization, or you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
I bought two licenses a year ago and now that I am trying to use them, it says that the codes are not active! I wrote 3 times to the support and after a week i didn’t receive any answer.
Hello, @Beeevolution,
Till now we have not received any of your support ticket as showing in this screenshot: https://postimg.cc/68GtjfHF and please share the screenshot of the issue you are facing with activating the Theme so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
WPBakery Problem Getting error on required plugin install: “Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin.”
And your Latest WP Bakery file also fails with “The package could not be installed. No valid plugins were found.”
Hello, @TukMike,
Please delete the old version of the plugin from your site and download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Sorry – tried direct download but this results in the same result as above “The package could not be installed. No valid plugins were found.”
Fixed: Please note – To get it to work I had to extract all the files and then zip up the js_composer folder.
Sound’s Good!!!
Hello, is it possible to display image caption or description under images of porfolio , full images layout and in lightbox? Thanks
Hello, @theoto,
Sorry to say that but this is not possible, there is no such option in our Theme for this, so this requires Customization or you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Ok thanks for the response. I found out that caption is displayed on Masondry Images Layout. The problem is that in masonry layout (porfolio) when you click an image it pops up a small thumbnail instead of a larger image. Can you advise me with that? Thanks
Hello, @theoto,
That is also the default functionality, you have to Customize the Theme core files responsible for that masonry layout (portfolio), there is no such option in our Theme for it.
Regards, P-THEMES.
Hi, Was there a fix for the Variation(Attribute) Selection Mode error on iOS devices? Select box was working on iOS but the Label, Image / Color swatch was not.
Hello, @XlXDesignz,
We have already solved this issue with our last update of the Theme, please check the changelog of the Theme and update your theme to the very latest version, it will solve your issue.
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 12/11/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Thank you!! We had not seen the last update:) It works again..top!!
You’re Welcome!!!
hello, the term “coupon code” is not translated with loco on the type 2 sidecar page. Clicking on the login window in the top menu “Register Now!” same way. According to my research, there are many people here who have the same problem as me. I changed the text “Coupon code” directly from cart-v2.php. “Register Now!” I added your text. Converted to loco template and po file of Woocommerce plugin. However, all that will be lost when the theme and plugins are updated. In my previous support request, I added a few words to the wishlist plugin’s template and translated using the same method as your recommendation. Doing this with loco is done once, because when the update arrives, the template is reset. When it is necessary to add a new word, it is necessary to sync it in po. and then everything I’ve done before is gone. Now I want to find a permanent solution to the language translation problem to avoid problems in the future. Do you want too? I hope you will. note: you don’t need to tell me to update the theme or clear the caches because I tried everything.
Hello, @oguzkaraarslanweb,
Please download the file from the link below and upload it to wp-content/themes/porto-child/woocommerce/cart/ folder.
https://www.dropbox.com/s/ajkysnxpbxzoief/cart-v2.php?dl=0
And then edit that file and from line number 121 and change this text for coupon code placeholder.
https://prnt.sc/w61ny9
Regards, P-THEMES.
If we solve it this way If changes were made to this file in future updates, how will it be updated?
Hello, @oguzkaraarslanweb,
We will update the file in the future as well with translation.
Regards, P-THEMES.
how can I use sub menu as a dropdown like its showing in mobile version of website I am using shop demo 10
Hello, @akberrattani,
Yes, you can, please go to Porto >> Theme Options >> Menu and set “Sidebar Menu Type” as “Accordion Menu” as showing below, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
Hi! 1) JS Composer wpbakery 6.5 supported? 2) PHP 8 supported or only 7.4? thanks
Hello, @Acter,
1. Yes, the latest version of our theme is fully compatible with the latest version of the WP Bakery plugin, you can download the latest version of the plugin from the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
2. For now Php 7.4 is supported, although we are working on the testing of the Theme with Php 8.0 so it will take a little time, please be patience with it and stay tuned with the upcoming updates of the Theme.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 14/11/2018. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
This is a very important parameter that needs to be changed through the theme admin panel.
Hello, @gigamarket24,
This is not a Bug, but this is the default functionality and you want to change it then it will become the feature request, and as Customizing in the Child Theme, you have to override the Parent-Theme function into Child Theme as per your requirements on your on because this requires extra Customization.
I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
Very big thanks!
Most Welcome!!
Hi! The system status are all green but when I import the theme, it shows me that Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode.
How to solve this issue?
Thank you!
Hello, @Martianwang,
Please contact your hosting provider and ask to set the below listed solutions for you on your site from server and then you have to try to Import again, hope this will solve your issue.
First php pmrequest field need be changed bigger
Second php not support zlib ,need to install zlib and change php-fpm file ,add field key value extension=zlib.so
Regards, P-THEMES.
Hi! I changed the domain several time to test the theme and I find it not valid now. Does the purchase code have limit of use? If so, could you please reset the code for me? Thank you!
Hello, @Martianwang,
It’s because your server environment can not access our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
I think the footer reveal effect messes up the breadcrumbs on the cart and checkout page – in the latest version.
Hello, @aashishbisht,
I have just tested it at my end and it is working perfectly fine for me on my test site, can you please share the screenshot of the issue and your site URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
It’s in the default theme. Please see here: https://youtu.be/mCbwoe9KZMo
Adding the following CSS fixes it.
.woo-page-header {background: #ffffff;}
Hello, @aashishbisht,
Ok, I see, thanks for sharing the video, and sound’s good, that you have managed to solve it by yourself, you are the best, hope your solution might help other customers as well and I am also forwarding this to our development department for testing it in deep and if found the same issue then solve it with the upcoming update of the Theme.
Regards, P-THEMES.
Nice and amazing template
You should use this email marketing becouse that important if you want to increase your sales You can try email marketing tool that will be useful https://n9.cl/86e8Hello, @Maria2509687,
Thanks for your suggestion we will keep your suggestion in mind for the future.
Regards, P-THEMES.
Waiting for your answer to buy!!! Is it possible to remove the “ReCaptcha” part of the “Login” form that appears when we enter the “My Account” page? Also, I could not see the “register” section on the site. Where is the new registration form? We can’t see it because it’s a demo.
Hello, @turkulak,
First of all, thanks for showing your interest in Porto WordPress
No need to remove the “ReCaptcha” part of the “Login” form because that is only on our Demo.
And you can simply turn ON the Registration form from the WooCommerce setting: https://themeforest.net/comments/24973358
Regards, P-THEMES.
Can you explain where the global settings are for mobile responsive? For example the banner block at the top is getting chopped off on my mobile device, and I cannot find a way to make it fit the screen. The rest of the home page seems to fit ok on mobile, but the top banner is chopped at the right side.
Disregard, seems it has to be fixed in the VC element settings within the block editor although the behavior is not always as expected.
Hello, @shejazi2,
Sound’s Good!!!, and always try to check the behavior after removing the server, site and browser cache.
Regards, P-THEMES.
Hi, how to change the phone number in the top right menu header on SEO 2 theme? Also, it it possible to make it a link instead of phone number.
Hello, @3designSWE,
That is coming from the Header Builder, you have to change it in the HTML element in Header Builder as showing below:
Regards, P-THEMES.
If someone managed to translate the placeholder Card v.2 phrase “Coupon Code” please share how you did that mr.edwardas@gmail.com
Hi,
Please download the file from the link below and upload it to wp-content/themes/porto-child/woocommerce/cart/ folder.
https://www.dropbox.com/s/ajkysnxpbxzoief/cart-v2.php?dl=0
And then edit that file and from line number 121 and change this text for coupon code placeholder.
http://prnt.sc/w61ny9
Regards, P-THEMES.
Hi, BACS instructions not showing up on thank you page, how can i fix this bug? Thanks.
Hello, @acieloch,
Please update your Theme to the very latest version, we have solved this issue with the second last update of the Theme, here is the changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Briliant, thanks!
You’re Welcome!!!
hi can I update the theme or I lose everything I’ve done I have to save something thanks
I saw that a new 2020 version came out on December 19 wordpress asks me to update can I do it directly or download the new version ?? thanks
Hello, @luidemarco62,
You can go with it directly, and for updating the Porto WordPress Theme, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
