2100 comments found.
Hello good afternoon, I already generated the language to Spanish in this path “themes/thefox/lang/es_ES.po” and it works well, but when updating the template it deletes the language.
I already passed the files to the path “languages/themes/thefox-es_ES.po” but it doesn’t work, what can I do?
Hi I have added a 4th footer widget area and custom html widget but can’t see where to add the content for it?
I couldn’t activate the theme, it tells me the code is wrong
Hello Ezzittech,
Make sure you are using the theme latest version, then if you still have issue after updating the theme, please contact our support team under the license registration issue category.
Best regards
Hi the fox team, it seems as though “single image” using the image style circle is completely broken after update. All imagery on our site using the circle stlye are not displayed. see www.bluecarbonlab.org for reference under “research programs”. Any chance you can have a look?
Hello,
We see that you contacted us on our support platform, our team will get back to you as soon as possible.
Best regards
Why I’m not able to change any theme settings. It says, that my theme is not registered. Now, when I try to register it, it’s not possible, because the support period is over.
This is kinda bug. With purchasing the theme, as far as I know. I should be able to use it without constraints. The only thing I won’t get are updates & support.
—> I need a solution for this bug.
Hello Wemerthoien,
Please contact our support team and give them access to your dashboard, you can contact them under the license registration category.
Best regards
WP Baker Page Builder issue here like other people. I deleted the plugin and I’ve set the post types to custom. All I see now in my post in the editor is html/theme mark-up. “visual” tab in the editor now starts with” [vc_row type=”full-width-section” content_placement=”top” paralla ”, for example. It’s not visual.
All i did was update the theme. please help 
one correction.. i deleted, then reinstalled…
works now – ¯\(ツ)/¯ . Have a good one.
Hello Urban_ryno,
Glad to hear that!
Do not hesitate to re-contact us if you have issues.
Best regards
I’ve just extended out support but when I create a ticket it still says my support has expired. I only did it 5 mins ago but thought it would be more or less instant?
Working now, ignore this!
Glad to hear that!
Hi, I have located demo importer in theme customization but can not access it when I click on it.
Hello 10threach, thanks for purchasing Thefox!
Can you please create a ticket on our support forum.
Best regards
Deprecated: Function create_function() is deprecated in …./wp-content/themes/fox/inc/featured-post.php on line 298
what do i need to change on this line?
add_action(‘widgets_init’, create_function(’’, ‘return register_widget(“Featured_Post_Widget”);’) , 100);
Hello Tonjaggart,
I am sorry but we only provide to verified customers.
Please contact our support team if you bought the theme.
Best regards
Any plan to add elementor version of the theme?
Hello Bdcloud,
We are working on the integration of the “Visual composer”, it should be ready next year.
Best regards
I am using Version: 3.5.1 of the Fox theme. Is this version compatible with PHP 7.3? If not what’s the highest version this theme is compatible with? I have to upgrade my PHP so my Woocommerce works and wanted to make sure when I do my theme would be ok.
Also what’s the best way to upgrade the theme if needed without losing my custom settings?
Hello LuxWebDesign,
First to update the theme check this article.
If you update the theme to the latest version it will be compatible up to php 7.4
If you need more information, please contact our support team.
Best regards
Hello, do you support the plugins when I buy the template? Do I buy the add-ons again? I hope you can fully answer my inquiry
Hello Skr2004,
You will get access to the update for the plugins but we don’t do custom support for the plugins.
Of course you will get documentation and we will explain how to use them.
Best regards
Excellent
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I need help. my slider revolution have issues, doesn’t show anywhere is blank and when i add anything crash the site can you help me? I have 2 licenses with you and this is so urgent, thanks
Hello Creamen, thanks for using our theme!
Make sure to update the theme and plugins and the clear the cache.
If you still have issue, please contact our support team.
Best regards
After a recent WordPress update, some editing capabilities disappeared from my site. I installed “jQuerry Migrate Helper” to get by for now, and it somewhat works but these are the alerts I get: ” Right now you are using the Enable jQuery Migrate Helper plugin to enable support for old JavaScript code that uses deprecated functions in the jQuery JavaScript library. Please note that this is a temporary solution which will only work between WordPress 5.5.0 and 5.6.0 is, and is not meant as a permanent fix for unsupported code. If you get warnings, you should check the theme or plugin that generated them for an update. There will very likely be one you can install. When you have updated your plugins and themes, and there are no more warnings, please deactivate Enable jQuery Migrate Helper.”
The following are deprecations logged from the front-end of your site, or while the deprecation box was disabled.
Time Notice Page 2020-10-15 18:16:04 https://dmeforensics.com/wp-content/themes/TheFox_DME2019/js/customjs.js:2587:14): jQuery.fn.load() is deprecated https://dmeforensics.com/
2020-10-15 18:16:04 https://dmeforensics.com/wp-content/themes/TheFox_DME2019/js/customjs.js:3998:6368: \’ready\’ event is deprecated https://dmeforensics.com/
2020-10-15 18:16:04 https://dmeforensics.com/wp-content/themes/TheFox_DME2019/js/customjs.js:4066:7753: jQuery.fn.load() is deprecated https://dmeforensics.com/
2020-10-15 18:16:08 https://dmeforensics.com/wp-content/themes/TheFox_DME2019/js/customjs.js:2590:14): jQuery.fn.error() is deprecated https://dmeforensics.com/
2020-10-15 18:16:59 jQuery.fn.load() is deprecated https://dmeforensics.com/
2020-10-15 18:22:00 https://dmeforensics.com/wp-content/plugins/woocommerce/assets/js/frontend/cart-fragments.min.js:1:1798): jQuery.parseJSON requires a valid JSON string https://dmeforensics.com/dvr-examiner/
I tried updating my Theme via the “Envato Market” plugin. I have a envato token which I got only today after creating an envato account, and my purchase code for TheFox them on my website. But when I try to add an item to the Envato Market plugin in order to have access to theme updates it gives me an error after entering both my envato token and my purchase code. I suspect it has to do with me not being the original buyer for the theme 2 years ago. I’ve only been with the company for 1 year and we have been using TheFox theme for over 2 years, Can you please help?
Hello Dme-envato,
If you update the theme to the latest version ( theme udpate ) and then plugins from Appearance > Install plugins and clear the cache everything should work just fine.
Unfortunately if you are not the buyer the auto-update won’t work, you need to re-buy the theme or get access to the envato account which was used to buy the theme.
Best regards
Hi, I’ve been a long time customer. For some reason now my portfolio images are cropping the top and bottom off. No explanation as to why. Can you help?
Hello Carlboards, thanks for using our theme!
We didn’t made any changes to the portfolio so we don’t know why this would happen. I am sorry but can you please contact our support team and give them more information and if possible access to your dashboard.
Best regards
Hello, I have brough the theme, but there is problem with WP Bakery too. The backend doesn’t work at all on the latest update.
Hello,
Make sure you updated both theme and plugins and cleared the cache.
We tested but currently we don’t have any issues with the WPbakery page builder.
If you need more help, please contact our support team.
Best regards
It confirms that the template has the option of the logo between the menu as the image?. https://imgur.com/a/W6NJZ9f
Hello Factoryim,
Yes we have this option.
If you want a centered logo with more options you can check our new theme “Cesis”.
Best regards
But then TheFox template doesn’t have the option and Cessis does? I’m interested in TheFox template.
Hello Factoryim,
Thefox also does have a centered header like in the screenshot you sent us but Cesis has better header customization options.
If you can share with us what you like about Thefox better than Cesis it would be nice!
Best regards
Hi. I have problem with WP Bakery too. The right hand menus to publish the page is not working. The collapse button is not functioning. For me that panel is in a collapsed state, so I cannot restore it to see the update page button. Please help
Hi i have a error like this do you have a idea why?
Warning: imagecreatetruecolor(): Invalid image dimensions in /home/XXX/public_html/wp-includes/media.php on line 3472
Warning: imagecopyresampled() expects parameter 1 to be resource, bool given in /home/xxx/public_html/wp-includes/class-wp-image-editor-gd.php on line 189
with this plugin : https://codecanyon.net/item/web-20-directory-plugin-for-wordpress/6463373?_ga=2.81171411.531414936.1603388610-963180061.1586962727I have tested with other theme and he working good, only with our theme, can you help me because i want to buy you theme again for other job. thx
Hello Unitegraphik, thanks for purchasing Thefox!
Please contact our support team and give us access to your dashboard so they can check what is going on.
Best regards