Discussion on The7 — Ultimate WordPress & WooCommerce Theme

Discussion on The7 — Ultimate WordPress & WooCommerce Theme

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Hey guys, i have a small problem seems all products are display to high so i can’t see name of the product ( only on single product page) see screen https://ibb.co/1b2v5kr

what did i do wrong.

Thank you you guys are the best

Hello!
Could you please refer to https://support.dream-theme.com/knowledgebase/remove-gap-above-and-below-content-area/ If it does not help, please submit a ticket at https://support.dream-theme.com/

Hello. I’ve just purchased a 6month support item. Can I download a new version of the theme? If I can’t, I’d like to get a refund, and repurchase the theme license. Thanks.

Hello! You can update the theme through Appearance -> Themes, in the standard WP way.

Hello, there is a conflict with popup maker plugin. Popups work only when I change theme or install jQuery Migrate with Legacy 1.12.4 on.

Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!

Hello, I found working solution on net – adding CSS to theme .pum.pum-active, .pum.pum-active >*{ display:block !important; }

But why is it needed now?

Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions).
Thanks!

Hi, is it possible to have a demo with bbpress plugin please ?

Hello! We don’t have such a demo at the moment. But thank you for the suggestion though!

Hello guys,

How are you? I hope you are fine. I’m having some troubles to update Wp-Bakery and RevSlider (specially RevSlider, actual version 6.2.23). I saw that this plugin has been updated but on My The7 I don’t see any update available. Are you going to release the update for these 2 plugins soon?

Thanks for letting me know.

Regards.

Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!

Hi guys,

Thank you so much for your help! Really :-) Issue solved. One more question: could you please tell me when is going to be available the new version of Wp-Bakery and RevSlider?

Thanks again and have a lovely day :-)

Hi! We are really glad to hear the problem is resolved!
Our developers are revising these updates at the moment.

Hi, unfortunately, the latest version of the megamenu is missing important settings for the position of the icons.

Previously there was left/right with menu item only. Now there is only select layout.

Please correct this.

Thanks

Hello! The theme still has 6 options for the icon position. Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

How do i roll back the theme update. The new update is not compatible with litespeed plugin, After update my site images are not loading images and breaking

Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hi, how can I remove the border from gallery images in the main content and footer? Thank you

Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!

Hi, Your theme is doing a great job. And it’s easy for me to build a website. I have an issue when doing SEO, the theme is generating broken link on every page, for example, when I post a post link xx.com/1, it will generate xx.com/1/checkout__trashed, xx.com/1/cart__trashed on every page.

And also will generate link xx.com/+footer information, how can I fix these issues. Thanks.

this is my site for your reference. pengde-pu.com

Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hi,

I am trying to translate the View Details link in Teams to Another Language, but I can’t find the string anywhere….can you assist me please?

Never mind, I found it thanks

Glad to hear you have found the solution!

Hi, I installed the theme and installed the travel demo too but when I go to theme options->wizard and click on anything on the left side like General, Branding etc I just see Loading… Nothing loads.. I have wordpress 5.6 installed

```
  1. WordPress Environment ###

Home URL: https://www.deepakshankar.in Site URL: https://www.deepakshankar.in WP Version: 5.6 WP Multisite: – Path to uploads folder: /home/506204.cloudwaysapps.com/bvqhzmdbrn/public_html/wp-content/uploads WP Memory Limit: 512 MB FS Accessible: ✔ WP Debug Mode: ❌ Language: en_US

  1. Server Environment ###

Server Info: Apache/2.4.25 (Debian) PHP Version: 7.3.25-1+020201130.73+debian91.gbp042074 PHP Post Max Size: 32 MB PHP Time Limit: 300 PHP Max Input Vars: 4000 SUHOSIN Installed: – ZipArchive: ✔ MySQL Version: 5.5.5 Max Upload Size: 32 MB GD Library: 2.2.5 cURL: 7.52.1

  1. The7 Information ###

Current Theme Version: 9.1.2 Current DB Version: 9.1.2 Installation Path: /home/506204.cloudwaysapps.com/bvqhzmdbrn/public_html/wp-content/themes/dt-the7 The7 Server Available: ✔ Ajax calls with wp_remote_post: ✔

  1. Active Plugins (8) ###

The7 Ultimate Addons for WPBakery Page Builder: by Brainstorm Force – 3.19.8 Breeze: by Cloudways – 1.1.8 Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.0.9.0 Contact Form 7: by Takayuki Miyoshi – 5.3.2 The7 Elements: by Dream-Theme – 2.5.5.1 The7 WPBakery Page Builder: by Michael M – WPBakery.com – 6.5.0 MalCare Security – Free Malware Scanner, Protection & Security for WordPress: by MalCare Security – 4.52 The7 Slider Revolution: by ThemePunch – 6.2.23 ```

========= UPDATE

Upgrading the theme to 9.5 fixed the issue

It started working once I installed the plugin “Enable jQuery Migrate Helper”

Could you please let us know when the support for 5.6 start???

This is the log from that plugin

2020-12-19 15:57:35 jQuery.fn.attr(\’selected\’) might use property instead of attribute Plugin: The7 Ultimate Addons for WPBakery Page Builder https://www.deepakshankar.in/wp-content/plugins/Ultimate_VC_Addons/assets/min-js/jquery-appear.min.js https://www.deepakshankar.in/?the7_preview=site&_wpnonce=51248ae9d7

Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!

The system is nice. But Google Pagespeed is a disaster. Mobile score 3. Desktop score between 40-50. This score is unacceptable for a design that is said to be Google Certified. I am installing the autoptimize plugin. I am making the specified settings, this time the Slider disappears. It should be fixed with an urgent update. Advice to buyers Sites with slow Google Pagespeed speed seem very difficult on the first search page.

Hello!
PageSpeed Insights result rather depends on page content optimization. The theme itself is optimized https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fthe7.io%2Fchangelog%2F&tab=desktop In general, you can refer to https://support.dream-theme.com/knowledgebase/how-to-make-the7-load-faster/
Regarding the issue with the slider – please submit a ticket at https://support.dream-theme.com/

Something wrong with the DEMO “Elementor Agency”—> click on the About … scrolls to the About section BUT them immediately jumps back to the top of page!

Thank you very much! We are investigating the issue!

Hello, I did buy the theme, looks great. I want to try to myself to install a prebuilt demo, can you explain me how to do it from a new wordpress installation? thank you

hi, my search function seems to be not working, can you please take a look. https://iesresearch.solutions/?s=123

Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!

Hi I bought three license, but all the website cease operation. Can I renew support? and use for a new website? What version php is this?

Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://www.support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket with your questions there :)

Hi there, we are having some issues with registering our themes on subsites of a multisite. I own multiple licenses for this theme but when I enter a code in the 7 registration field of a subsite, it enters that same code on other sites using the theme on the network and when we try to run updates it will de-register the code. Are you able to help with this?

Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!

Hi team,

Sadly, category sorting for the Portfolio is broken. Categories are only sorted by display name instead of slug, which does not make any sense, as I do not want category names to be 01-Something and 02-Another-thing … This is not thought out well.

How can I get Portfolio categories sorted, please?

Thanks

Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

I am going crazy, I have installed the coffee demo but can’t seem to find the setting that makes the navigation menu load up at the bottom of the screen under the rev slider when you load the page. For some reason my menu is chopped off and I’d like to fix it (maybe also experiment with the menu showing at the top of the page too).

Hi! Please check fig. 1 at https://guide.the7.io/user-guide/page-header/slideshow/ If it does not help, please submit a ticket at http://support.dream-theme.com/ (don’t forget to provide a link to the page in question, in ticket details).

Thanks!

Slider Revolution stopped working with WP 5.6. I even just purchased the latest version of Slider Rev (6.3.3) and it’s still not working on my site. Please help! What is going on?

Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!

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