23249 comments found.
I have purchased this theme and ONLY posting in here because I have had no response to my ticket. Had many issues trying to upload theme after countless times as a result of issues with “System Status” even though everything had a green checkmark that all was good! Now, it says my purchase code is invalid! CAN SOMEONE PLEASE RESET MY PURCHASE CODE!
Hello, @danielsharkey,
I have just confirmed from the support department and they said that they already replied to your support ticket #110729, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello, can you restart my licence code? Im using hosts.cx so my domain changes frequently
Hello, @markoristichomemaster,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
It is still invalid, can you maybe reset it again?
Hello, @markoristichomemaster,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
why any member register and purchase he doesn’t received mail for membership or purchase details ?
Hello, @elamrawi,
The emails concern with WooCommerce and with the server, our Theme does not have any influence on it, so please check with WooCommerce setting and Support and also contact your hosting provider on this issue, please read the below given threads as well:
https://wordpress.org/support/topic/woocommerce-doesnt-send-new-account-emails-to-re-registered-ex-customers/
https://docs.woocommerce.com/document/email-faq/
https://www.fixrunner.com/fix-email-notifications-woocommerce/
https://www.mailpoet.com/blog/woocommerce-email-not-sending/
https://wordpress.org/support/topic/woocommerce-emails-not-sending-5/
Regards, P-THEMES.
Hi I just purchased the theme licence but I’m getting the “Purchase Code is not valid!!!” could you please check?
Looks like now is working without change anything on the cms.
Hello, @gerzenstl,
Sound’s Good!!, some times it happens because of the miscommunication between the customer’s server and our internal server but if you wait some time, it automatically solve.
Regards, P-THEMES.
Hello, @alegaticat,
For changing the Tooltip transition you can use the below-given CSS, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
div.tooltip.fade.show.bs-tooltip-top {
transform: translate3d(505px, 1459px, 0px) !important;
transition: width 2s, height 2s !important;
}
https://www.w3schools.com/css/css3_transitions.asp
Regards, P-THEMES.
Is there a way to disable it with JQuery from >> Theme Option >> Skin Javascript Code?
Hello, @alegaticat,
Sorry to say that but no, there is no such JS and you have to create the JS on your own, Otherwise this requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi. I bouth this theme and on the last version, mini cart off canvas does no work on mobile devices. Also, the logo is not showing up on sticky header for mobile or desktop, even if i check the option to show logo on sticky header. I also would like to do not show products out of stock on porto woocommerce shortcodes. I do not want to hide those products from the catalog, since I will use a plugin to notify the custommer when they become available for purchase. I hope you can fix these bug soon.
Also when you use off canvas filter with wide width or without sidebar, if you click on Filter canvas dos not show up. Whats up button on follow up widget is opening share function, not send message.
Hello, @arymaynart,
1. Yes, you are right, we have already noticed this issue and it is on our to-do list, our development department is working on this issue and soon you will find this fixed with the upcoming update of the Theme so please be patience and stay tuned.
2. I have just tested the sticky header logo with the same header type 1 as you are using on your site on my test site and it is working perfectly fine at my end, you can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/global/
Please make sure that you have set the sticky header Logo from Porto >> Theme Options >> General >> Logo, Icons.
3. No, Sorry to say that but this is not possible as there is no such option for it in the element, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
4. I have just tested the same thing at my end on my test site and finds the same issue, I am very thankful to you for notifying this issue to me, I am forwarding this to our development department for testing it in deep and fix it with the upcoming updates of the Theme, so please be pateince and apologizing for it for now.
Regards, P-THEMES.
Thankyou for the repply. I will wait for the update with those fix. About the logo problem on fixed header, maybe is because the header type. I am using header builder.
Hello, @arymaynart,
You are using header type 1 on your site and for header builder, how it works, let me explain to you:
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
When this will be fixed? 1. Yes, you are right, we have already noticed this issue and it is on our to-do list, our development department is working on this issue and soon you will find this fixed with the upcoming update of the Theme so please be patience and stay tuned.
About the logo on sticky header, sorry to tell you that, but this new way is just not right. Dont know why you changed that, but wathever would be the reason, there is something you should know: If some one buys your theme, regardless their purpose, if he use sticky header, i have shure he will want his logo to apear on it no matter what regardless if logo is on top, middle or bottom header. On my project for exemple, i use header bottom for the menu and the logo is on header middle, because the it fits better the pourpose of my cliente. And now he keeps telling me that the logo does not appear on sticky menu. Maybe you would want to review this feature, since i am not the only one complaining.
Hello, @arymaynart,
I am sorry but this is how the Header Builder works, this is the default functionality of the Theme and you can not change it, and if you want the Logo in the sticky header as well then you have to use the pre-built header type which has this functionality, you can check by enabling the pre-built header type on your site one by one and use which better meets your requirements.
Regards, P-THEMES.
Hello, could you please reset my purchase? it is on thermiqitalia.it but this website doesn’t exist anymore
Hello, @CreaFunnelWorld,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks! It works now!
You’re Welcome!!!
I need to reset my purchases
Hello, @VegetalD,
I am not able to locate your purchase code using your Envato name, so please share the Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset it for you.
Regards, P-THEMES.
ok I did it. I have two purchases code to redeem
I have sent an email to you
Hello, @VegetalD,
I have just confirmed from the support department and they said that they already replied to your email: info@vegetald.com so please check your email again or SPAM folder and reply to the particular email again.
Regards, P-THEMES.
Hello,
Is it somehow possible to migrate from WP Bakery to Gutenberg or Elementor on a live site?
Hello, @kliudziau,
No this is not possible, please read the below listed threads complete explanation:
https://themeforest.net/comments/24196457
https://themeforest.net/comments/24419950
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/04/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello please can you reset the code? As it was on demo domain (hamma.tk) and need to get it on the main domain.
Hello, @hammahamma,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi!
WP is requesting for plugin update of WPBakery Page Builder to v6.5, which is not inside your last update of Porto 5.5.3!
Can you supply it to me please?
.
Actually, my WPBakery Page Builder is v6.4.2.
.
If it’s going to be a pain to update each time the plugins of Porto then I’m thinking of getting refund for the entire Theme!!!!
.
You should maybe just lower the price of your theme and not include those two plugins so people would have direct service with cie who makes the plugins and yourself concentrate on your template. It’s my opinion, point of view!!!
Don’t worry I still like you guy’s! 
Thank you! Joe
Hello, @louwaymoi,
Please delete the old version of the plugin from your site and download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you and if not then please contact us via our support system with your site WP-Admin Login details so that we will update it for you on your site.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello,
Since two latest theme version updates i made today, i faced an error in checkout page direction with WPML in Arabic language, see below screen:
https://postimg.cc/0KyXMtzSBut English version works great:
https://postimg.cc/ygvvHFL8Thanks
Hello, @Organd,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, i can t use my Purchase Code. Why?
Purchase Code is not valid!!!
Hello, @MhendiZ,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hi!
How can I update the value of my product when I change the quantity in my shopping cart?
Hello, @hectorf,
You have to click on the update cart button after changing the quantity of the products in shopping cart and it will update the cart amount/value.
Regards, P-THEMES.
Hello Guy’s, in your 5.5.3 version, the plug-in version of the WPBakery is 6.2 and not 6.5! Having problem to keep-up with updates of third party tools?
Hello, @louwaymoi,
Please delete the old version of the plugin from your site and download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you and if not then please contact us via our support system with your site WP-Admin Login details so that we will update it for you on your site.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hi, I have a one problem with translation one element. I add demo 35 shop and in header I have mini cart and text ( Shopping Cart ) – https://ibb.co/zftt5qz I can’t translation shopping cart. Can you send me were can i find this ? I see this mini cart in header builder ( Mini Cart ) and breadcrumps.php / woocommerce/cart/mini-cart.php I translation all but it’s no working still this text. Thx for info. Have a nice day
Best Regards Mat
Hello, @mimikss,
I am sorry but this is not dynamic, This is only for the dummy purpose and we have added it using Custom JS, You can change/remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements.
Regards, P-THEMES.
Thx it’s working Have a nice day
You’re Welcome!!!
Hi, I deleted an old installation but I still have the purshase code on it (devisdevis.com), can you please delete the registry for this domain? Thank you in advance
Hello, @nabilachtioui,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello , we need last version WpBackery
Hello, @Emany_Sidi,
Please delete the old version of the plugin from your site and download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you and if not then please contact us via our support system with your site WP-Admin Login details so that we will update it for you on your site.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello: I went to update to the latest version of the theme and after I went to update the plugins. Now the WPBakery plugin is stuck and will not activate. I go back and forth. Plugins says Update required. When I goto the Install Plugins page it says Update. When I update nothing happens. I went to my FTP and loaded the NEW plugin that was attached to your download. Status just says “installed But not activated, requires update” Installed version 6.4.2 – Available – 6.5
https://limpro.com/let me know what I am missing? Or if I have to sent logins to you. Thanks
Update… I had to get my own licensed copy of 6.5 WP Bakery to get this to work. Your download is a OLD version. I’ll have to do this again with my other site that has this theme too.
Hello, @bhendo99,
Please delete the old version of the plugin from your site and download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you and if not then please contact us via our support system with your site WP-Admin Login details so that we will update it for you on your site.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello,
I’ve created a thank you page, and add button to return to the shop.
But i got that Shadow on right side of button
https://postimg.cc/BXqncCqtHow to remove it?
Link to page:
https://www.organd.com/thank-you/?lang=enHello, @Organd,
I have just checked your provided URL and do not find that shadow, here is the screenshot: https://postimg.cc/4mK7hj6k it must be the cache issue at your end nothing else.
Regards, P-THEMES.
