Hello, @alextremps,

Can you please contact us via our support system with your site WP Admin Login details and the small video clip of your issue so that our experts will check it for you on your site and provide you the best possible solution for it.

Regards, P-THEMES.

I couldn’t because I’m working in localhost. Could i sent you pictures?

Hello, @alextremps,

Please share the complete video via our support system so that we will try to duplicate it on our test site and then we will be able to provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @Peaceonearth,

Our Team is working on your support tickets, you will get the reply of your support tickets soon, once its resolved, so please be patience and do not panic here for the support tickets, you will always get the reply of your support tickets once its resolved.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @maudenton,

I am not able to locate your purchase code using your Envato name, please share your Theme purchase code PDF file with us via our support system so that we will check/verify and reset it for you.

Regards, P-THEMES.

Hello, @elamrawi,

Please read and follow the instructions written in this article:

How to update the Theme:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

Latest Plugins:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @murataytac,

Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.

It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com

Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.

OR

Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.

OR

The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

I hope that helps.

Regards, P-THEMES.

thanks upload was

You’re Welcome!!!

Hello, @Giftedagency,

Please deactivate all the third party plugins on your site and check back your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check back which one is creating an issue on your site.

OR

If you are using the Child Theme on your site then please check once with activating the Parent Theme on your site as well.

If the issue will still presist then remain all the third party plugins deactivated on your site and contact us via our support system with your site WP Admin Login details and with permission to debug your site which includes deactivating all the third party plugins and on site Customization as well, so that we will check it for you on your site and do not forget to take the complete backup of your site before debugging.

Regards, P-THEMES.

Hello, @YiorgosT,

You can check all our Shop Demo’s here and the one you will like you can use it on your site: https://www.portotheme.com/wordpress/porto_landing/

Regards, P-THEMES.

Hello, @danielsharkey,

I have just confirmed from the support department for your spport ticket and they said that they already replied to your support ticket and they shared your site screenshot as well: https://postimg.cc/PpC2HJPr so please check your support ticket reply and reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @hteixeira,

1. Please delete the old version of the plugin from your site and download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

2. This is because you have added the Custom CSS in your site as showing in the below-given screenshots, please finds the particular CSS in Theme Options >> Skin >> Custom CSS and remove it from there or set it in the media query only for desktop and it will solve your issue.

https://postimg.cc/9Ds6K6x9

https://postimg.cc/r0N7dKqG

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 02/11/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @dilhamsyahputra,

Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.

It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com

Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.

OR

Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.

OR

The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

I hope that helps.

Regards, P-THEMES.

Hello, @eduardobelchior,

Thanks for letting us know, we have already noticed it and it will be fixed with our upcoming update of the Theme: https://themeforest.net/comments/25799421

Regards, P-THEMES.

Hello, have you fixed the bug? I am interested in the topic, but without this correction I cannot acquire it

Hello, @eduardobelchior,

Yes, that bug had been solved with our last updates of the Theme

You can check the changelog of the Theme here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Regards, P-THEMES.

Hello, @kolioali,

If you want to use the Theme in multi-languages then you have to use the plugin for it, you can go with WPML as Porto WordPress is fully compatible with it and set the languages for your site, please read the below-given article point # 6:

https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress

Regards, P-THEMES.

Hello, @walidx,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.

Regards, P-THEMES.

Hello, @LANCETREND,

This is not our Theme issue but this is the API key of your map issue, please see this screenshot: https://postimg.cc/jwbrw6TF

The current URL loading the Maps JavaScript API has not been added to the list of allowed referrers. Please check the referrer settings of your API key in the Cloud Console. You can read more and all about it here:

https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error

And try to contact Google MAP support for this API key issue.

Regards, P-THEMES.

Hello, @leathermanfashion,

For now Php 7.4 is supported, although we are working on the testing of the Theme with Php 8.0 so it will take a little time, please be patience with it and stay tuned with the upcoming updates of the Theme.

Regards, P-THEMES.

Hello, @mmiller_petroline,

Please again send the reminder email to the Customization department and they will reply you, actually they are bit busy now so it will take some time, if you are in real hurry, you can hire any other developer as well.

Regards, P-THEMES.

Hello, @toptechcomputer,

Sorry to say that but we have not tested any of the third-party plugins with our Theme for this reason so we are unable to suggest you on this, you can google it and try with any third party plugin which better meets your requirements.

Regards, P-THEMES.

hmm, thanks so much

You’re Welcome!!

Hello, @haegger,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @pantherm,

First of all, thanks for showing your interest in Porto WordPress

One single license for one single domain/site, This is Envato policy and with all the Themes on ThemeForest, you may wish to confirm from them as well.

Regards, P-THEMES.

Hello, @rg-themes,

Can you please share the screenshot of your issue, so that I’ll check and provide you the best possible solution for it.

Regards, P-THEMES.