1960 comments found.
I could not see the contract confirmation field while purchasing. With which plugin we can activate this area.
Hi,
By default, WooCommerce has a confirmation page before processing the order. It is an endpoint of the checkout page. You can see settings for endpint under WooCommerce > Settings > Advanced.
Please check this topic for more information.
https://wordpress.org/support/topic/url-for-confirmed-purchase/Thank you
I have the same problem, edit with WPBakery Page Builder only opens the blank page. My WP is updated to 5.6. Is this a known issue?
Hi,
This issue happen if your website don’t have WooCommerce plugin installed. You can remove the Sober Addons plugin then reinstall it to fix this issue.
Kind regards
Thanks, it works now. I had the plugin installed, but it wasn’t updated although it was set to automatic update
Thanks for your feedback. You will need to update plugins manually, they won’t be updated automatically when you update the theme.
Hi, I would like to use the Portfolio page as the homepage but unfortunately, then the portfolio is not loaded. Is this a limitation or do I need to adjust the configuration? I already have it set correctly in the Read settings. Also, if it’s not the initial page, the portfolio is shown. Thanks!
Hi,
Thank you for your feedback. As we tested, the portfolio page is not supported to be the homepage. We will check and improve it in coming updates.
Thank you
The padding on the table for ‘additional information’ is flush with the left and right and looks a bit odd:
https://demo.uix.store/sober-furniture/product/synnes-dining-chair/How do we indent these slightly?
Also, do we need to upgrade the bundled Slider Revolution in order get access to templates and add-ons?
Hi,
You can try this CSS to change the padding of that table:
.woocommerce table.shop_attributes td,
.woocommerce table.shop_attributes th {
padding: 15px 5px;
}
With the bundled version of Revolution Slider, you can not access to the template libarary unfortunately. It is the option for direct buyers only.
If you need more assistance, please open a ticket on the support site. Our supporters will help you.
https://uix.ticksy.com/Thank you
Hello, your theme is not compatible with Ultimate Member I get multiple fatal errors as described in this post:
https://wordpress.org/support/topic/ultimate-member-2-1-6-theme-menus-breaking-changes/See screenshot here: https://www.awesomescreenshot.com/image/5822765/e4035632b0cf77830ebac4a810c3d38e
Can you advise please? Many thanks 
It seems it is not the same error I am receiving (as in the support topic) but this error (as shown in screenshot):
Warning: DOMDocument::loadHTML(): ID edit-menu-item-um_nav_roles-11062_author already defined in Entity, line: 96 in /home/omgitssm/gingerjarfurniture.com/wp-content/themes/sober/inc/admin/nav-menus.php on line 51
Hi,
Thank you for your feedback. We will check and update the code in the coming version.
Thank you
Thanks for your reply, is there any sort of patch I can do myself or that you can give temporarily as the menu page is pretty much unusable.
Or do you have an ETA for the update?
Many thanks.
Hi,
If you can provide the FTP account, our developer will update the code on your website first. We’re working on the next update and trying to relase it in asap.
Kind regards
That would be amazing! I have sent the FTP account details to the contact form on here: https://themeforest.net/user/uixthemes
Email: liamjamessiviter@gmail.com
Many thanks, Liam.
We’re checking it and will reply your email soon.
Thank you
Hello, when I add my image to[Sober] Banner Grid 5 (v2) it always fails like this, how can I fix it? https://sipholic.com/
Hi,
Your website in under coming soon mode, we can’t check it. Please share a screenshot of the problem, from the backend and frontend. It will be easier for us if you can open a ticket on the support site and share the admin login credentials. So our supporters can check your website deeper.
Thank you
Hi, I have some questions about custom fonts and icons…
1. Custom Fonts: couldn’t find anything in your docs about the implementation of custom fonts. I see you’re using Sofia Pro and Poppins so wondered how these are being set up?
We have the Pro version of Elementor which allows us to create & upload custom fonts. Should we take that solution?
Btw, is there any reason why in the demos you are using Poppins for the top nav, and Sofia Pro for the main content? Both are similar in style but Sofia Pro is superior quality.
2. Custom Icons: Similar to question above as we’d like to change the filter icon, for example, as its style doesn’t quite fit with the overall style of your theme.
Hi,
Regarding your questions.
1. Yes, you can use Elementor Pro if you have it. In the theme, there are options for typography in Customize > Typography, you can use them to change the fonts.
In this theme, Sofia Pro Light for headings, and Poppins as the main font. They are pretty similar, but Sofia Pro is better for headings.
2. This theme has no options for custom icons. You need to use a child theme to add custom icons to the theme. It requires you to have experience in WordPress developing. You can check this document for more details.
https://docs.uix.store/konte/#/customize/child-themeif you need more assistance, please open a ticket on the support site. Our supporters will be happy to help you.
https://uix.ticksy.com/Thank you
Excellent, thank you! We have Elementor Pro so we can upload our custom fonts.
As for custom icons, we use Nucleo App to generate & style our own so I was hoping we could change them in your theme via Elementor Pro too.
It would be great to have nicer icons like the ones used in Peak Shops & North Themes.
Thank you for your feedback. We will try to add more icons to the theme. Actually, we tend to not include too many custom icons, fonts to the theme for the best loading speed and performance. You should consider to load fonts, icons you use only. It will impact to your website performance grade.
Kind regards
hey i have pre-sale question in this theme related to images
Hi,
Thank you for you your attention for our theme. You can leave your questions here.
I installed the theme and imported the demo .now the wp-bakery plugin is not working it is asking for licence key
Hi,
The WPBakery is included in this theme is the extended version, you won’t need to license to use it. It’s already fully activated. You can check this document for more information.
https://docs.uix.store/sober/#/getting-started/plugins-licenseIf you need more assistance, please open a ticket on the support site. Our supporters will help you.
https://uix.ticksy.com/Thank you
I have the same problem, when entering to edit with WPBakery Page Builder, the page appears blank. Help me please
Hi,
Please open a ticket on the support site and share your website address with the admin login credentials. Our supporters will help you check this issue.
https://uix.ticksy.com/Thank you
when i edited bakery plugin that page is not loaded
http://trifoil.org/images/1.jpgHi,
Please open a ticket on the support site and share your website address with the admin login credentials. Our supporters will help you check this issue.
https://uix.ticksy.com/Thank you
When can we expect compatibility with Wordpress 5.6? Tnx.
Hello,
The theme is fully compatible with WordPress 5.6 and WooCommerce 4.8. You can update them on your website.
Thank you
Hello, looking to purchase but want to know if compatible to the new Wordpress 5.6. Thanks
Hello,
The theme is fully compatible with WordPress 5.6 and WooCommerce 4.8. You can update them on your website.
Thank you
Hello, I would like to purchase your theme and use it for my website as a portfolio, without using woocommerce. Is it possible? Thank you!
Hello,
Yes, it is possible. If you don’t install WooCommerce plugin on your website, the theme won’t load e-commerce functionalities and it can work as a portfolio theme.
Kind regards
hi i buy the theme look good but thay have so mych bugs in rtl, is not rtl please i wil happy if you can check this
thanks
Hello,
Please open a ticket on the support site and share your website address. Our supporters will help you check it.
https://uix.ticksy.com/Thank you
Hi. Is it possible to add the Currency Switcher to menu on mobile (or any other place)?
I tested the menu language switcher in WPML options and it looks nice on mobile but not on desktop, since it appears duplicated (on the left side and in the menu).
Hello,
Yes, you can add the currency and language switcher to the mobile menu. There are options for it in Appearance > Customize > Mobile > Menu.
If you need more assistance, please open a ticket on the support site. Our supporters will help you.
Thank you
I read this https://docs.uix.store/sober/#/installation/download-sober but i still cannot find the demo
Hello,
Please open a ticket on the support site and share your website address. Our supporters will help you check it. Perhaps you didn’t install the One-click importer plugin.
https://uix.ticksy.com/Kind regards
Hi, the theme is not responsive with iPad landscape mode? Elements overlap one another. How to fix?
Hello,
We tested and didn’t see this issue on our website. Please open a ticket on the support site and share your website address. Our supporters will help you check this issue.
https://uix.ticksy.com/Thank you
Hi, I opened a ticket but I still have not received a reply. We need the iPad error to be fixed asap. Thanks!
Our supporters is checking your website and will reply you soon.
Thank you
give me money back, because i don’t recive with theme license key for WPBakery Page Builder and Revolution Slider
Hello,
We included the extended version of these plugins into the theme. Therefore you don’t need the license key to activate them. In the theme’s documentation, we described about this. You can check it here:
https://docs.uix.store/sober/#/getting-started/plugins-licenseIf you still want to get refund, please open a new request to ThemeForest, the will help you to get refund.
Thank you
Hi,
i’ve installed your theme, and after I have a problem with a plugin YITH GIFT CARD, fronted i can’t see the product gift card, so I see the product but when I try to put in cart the preloader go to loop and doesn’t see the product detail to choose ….. https://www.ilcamiciaionapoli.it/prodotto/buono-regalo/Waiting for feedback
Best
Hello,
We found a JS error on your product page. It causes the issue of the preloader. And it also make the zoom feature not working.
http://prntscr.com/vq8dfmPlease note we didn’t test this theme with the Yith Gift Card plugin. So it may not working properly with it. Please open a ticket on the support site. Our supporters will help you check it deeper.
Thank you
