Hello, @elamrawi,

Please read and follow the instructions written in the below given article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Regards, P-THEMES.

Hello, @nerkums,

I have just tested it at my end on my test site with the very latest version of the Theme and it is working perfectly fine, here is the screenshot: https://postimg.cc/bG9vRtbQ it must be the cache issue at your end nothing else.

Regards, P-THEMES.

I’ve tried it on Firefox on three different computers and it’s not working.

Hello, @nerkums,

I have tried too and shared the screenshot as well already, If you have an issue on your site then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @kopojib,

Please Login in to your site via CPanel and edit the file general.php under wp-content/themes/porto/inc/functions and change the { } braces with [ ] braces on line 178, save changes and check your site after removing the browser cache.

Regards, P-THEMES.

Thank you. Applied but then got this message:

Fatal error: Uncaught ValueError: Missing format specifier at end of string in …/public_html/wp-content/plugins/porto-functionality/content-types/porto-content-types.php:348 Stack trace: #0 …/public_html/wp-content/plugins/porto-functionality/content-types/porto-content-types.php(348): sprintf(‘Edit %’, ‘FAQ Category’) #1 …/public_html/wp-content/plugins/porto-functionality/content-types/porto-content-types.php(204): PortoContentTypesClass->getTaxonomyLabels(‘FAQ Category’, ‘FAQ Categories’) #2 …/public_html/wp-includes/class-wp-hook.php(287): PortoContentTypesClass->addFaqContentType(’’) #3 …/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #4 …/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #5 …/public_html/wp-settings.php(557): do_action(‘init’) #6 …/public_html/wp-config.php(106): require_once(’/home/traslt/do…’) #7 …/public_html/wp-load.php(37): require_once(’/home/traslt/do…’) #8 …/public_html/wp-admin/admin.php(34): require_once(’/home/traslt/do…’) #9 …/public_html/wp-admin/plugins.php(10): require_once(’/home/traslt/do…’) #10 {main} thrown in …/public_html/wp-content/plugins/porto-functionality/content-types/porto-content-types.php on line 348

Hello, @kopojib,

Can you please contact us via our support system with your site WP and CPanel Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @LukasSiroka,

No, sorry to say that but there is no such option in our Theme for it, The Main Menu of the site will become the Mobile Menu of the site, This is how it works.

Regards, P-THEMES.

Hello, @LukasSiroka,

Please watch and follow the instructions showing in the below-given videos I have created for you:

https://jmp.sh/x954ft8

https://streamable.com/caposy

Regards, P-THEMES.

Hello, @ooootestoo,

First of all, thanks for showing your interest in Porto WordPress

Sorry to say that but there is no policy to give you access to the backend before purchasing the theme, you can only test the backend of the Theme after purchasing the Theme, and we do not promise to give the refund as it depends on several factors and Envato policy.

Regards, P-THEMES.

Hello, @Onore,

You have to download the complete zip format file of the Jost Font from Google and then upload that complete zip format file of the font from Porto >> Theme Options >> Font Control, save changes and then you will be able to use the font from Porto >> Theme Options >> Skin >> Typography as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @RomaaaRio,

Please follow all the below listed debugging processes one by one, I am sure it will help you in solving your issue.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
V|.  Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presi

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Ein_MM,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @PerfectusInc,

First of all, thanks for showing your interest in Porto WordPress

Products and Store functionality is provided by the WooCommerce and WooCommerce has the functionality of the downloadable products, you can read more about it in the below given doc:

https://woocommerce.com/videos/woocommerce-downloadable-product-overview/

https://docs.woocommerce.com/document/digital-downloadable-product-handling/

Regards, P-THEMES.

I understand that downloadable product functionality is provided by woo-commerce but while using the Porto theme will I get a proper design for the digital products? I do not see any such demo built in your theme. Just wanted to test it before buying.

Hello, @PerfectusInc,

You can set any of the design, the products have on our Demo site with your downloadable products.

Regards, P-THEMES.

Hello, @tjain91,

Please read and follow the instructions written in the below given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @tjain91,

No sorry to say that but no with a pre-built site, but you have to start from scratch, please read the below-given threads:

https://themeforest.net/comments/24150936

https://themeforest.net/comments/24419950

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I made this code and it working }

.products .product-category .thumb-info-inner {
   letter-spacing: -.005em;
   background: black;
   opacity: .7;
   padding: 6px 4px 4px;
   border-radius: 5px;

Sound’s Great!!
You are the best…
Thanks for contacting us.
Have a nice weekend.

Hello, @murataytac,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

Hello, @DeusPixel,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @maudenton,

Please delete the old version of the plugin from your site and download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @Hammad8789,

This is because of the latest version of the Elementor plugin, Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:

&

Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:

And after completing it, try to Import the Elementor Demo again, I am sure you will not finds this issue anymore, and with the latest version of the Elementor plugin issue, we are working on it with Elementor support as well, we will solve it with Elementor support collaboration soon, stay tuned for that.

Regards, P-THEMES.

Hello, @mihaitopa,

Please delete the old version of the plugin from your site and download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

i am importing elementor demos and its not working its says failed to import system status everything is okay

Hello, @Hammad8789,

This is because of the latest version of the Elementor plugin, Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:

&

Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:

And after completing it, try to Import the Elementor Demo again, I am sure you will not finds this issue anymore, and with the latest version of the Elementor plugin issue, we are working on it with Elementor support as well, we will solve it with Elementor support collaboration soon, stay tuned for that.

Regards, P-THEMES.

Hello, @arhitekt,

374db358-xxxx-xxxx-xxxx-eddfc803xxxx

The above purchase code is not activated on any of the sites, so you can use it on your site and if it is still now working for you then share the screenshot of the issue so that I’ll check and provide you further info on it.

Regards, P-THEMES.

It works now. Thank you very much.

Last question:

Can you only tell me where exactly can i change the header stuff size? for example i have selected 1 header but i would need to make logo, menu buttons and social icons shown in header 2x bigger… is there any setting to increase those values? As i couldn’t find it anywhere in theme options.

Thank you very much in advance. Your theme is the best.

Hello, @arhitekt,

You can change the Logo size from Porto >> Theme Options >> General >> Logo & Icons and the rest of the elements, you have to change it using Custom CSS.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.