23207 comments found.
ticket ##4534443528 is waiting for reply
why not reply us since it has more than 17 hours waiting for ticket #4534443528
Hello,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, Yesterday was Sunday a weekend and we were OFF, so now we are back on Desk and hopefully you will get the reply of your support tickets soon, please be patience till your support ticket reply.
Regards, P-THEMES.
Hello,
I bought “Porto | Multipurpose & WooCommerce Theme” a long time ago and installed it in the domain “www.untoquesensual.es” to test the features and functions of the theme.
I never used and deleted the domain, both the domain and all files on the server.
Now I need to register the theme again in a different domain but when I try to register the purchase code it says “This code was already used in untoquesensual.es”
I have tried to open a ticket to comment on my case but I also do not remember which email I have registered with the technical support service.
Can you help me please?
Hello, @joh2049,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello,
I have made changes to woo-sidebar-banner block and saved the changes. I see “Post updated. View post” after clicking Update changes. But on the frontend and the block view it doesn’t show the changes.
Please see screenshot https://monosnap.com/file/mulESreuqF2wZqVlpbZhvxvRx5aAFiPlease advice.
Thank you
Hello, @naarwebz,
I have created a video’s for you, Please watch and follow the instructions showing in the below-given videos:
With WP Bakery Page Builder:
https://jmp.sh/WuKbSBE
With Elementor Page Builder:
https://jmp.sh/aVrPhZ7
I hope it helps…
Regards, P-THEMES.
Hello, thank you for your reply. I have been trying that, but unfortunately in my local and live server this is added as a text in the editor. I have re-imported the whole demo again and yet the blocks are added in text format rather than yours in element style.
please see the video
https://monosnap.com/file/mUA3Dn6DJYmXjlQN7O9KyYt5uZ6037Hello, @naarwebz,
Please contact us via our support system with your Live site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hi, thanks again for your reply.
I have created a new block for now. I will create a support ticket if need assistance with the other blocks.
Thanks.
Hello, @naarwebz,
Sure, We are always here to help you.
Regards, P-THEMES.
How to change font color or background color in search/mobile menu ? Not search in header, search in mobile menu 
Hello, @ihelprs,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements and check your site after removing the browser cache.
@media (max-width: 991px){
#side-nav-panel .searchform-fields {
background: red !important;
}
#side-nav-panel .searchform input[type="text"] {
color: yellow !important;
}
#side-nav-panel .searchform input[type="text"]::placeholder {
color: yellow !important;
}
}
Regards, P-THEMES.
By far the best multipurpose theme on themeforest. Keep it up!
Hello, @comnetcloudsolutions,
Awesome! We love hearing this, We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!
Regards, P-THEMES.
Hello! I activated the license on the local site to check the demo, then deactivated it, but I can’t activate the license on the main site, because the license is installed on the site media-group.pro please reset my license. Thanks!
Hello, @rinatart,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks!!!
It’s not possible import demos, Dark Original installation is failed! The package could not be downloaded. I have imported all the demos and they all get the same error
Hello, @herman77,
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hello what is the best size for the logo?
Hello, @PremiumDealsandSteals,
The best size for Logo is 150×150.
Regards, P-THEMES.
Thank you…so how can I adjust the logo height in mobile? I only saw I can adjust the width so what about the height?
Hello, @PremiumDealsandSteals,
Height depends on the width, If you increase/decrease the width then with same aspect ratio the height will also increase/decrease, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.
@media (max-width: 767px){
#header .logo {
max-width: 130px !important;
}
}
Regards, P-THEMES.
We can use this theme with one header any way but there is a problem more important than that.
I want to use “Select Box” in the mode of “Variation(attribute) selection Mode for some products.
And I want to use Image/Colour swatch for some products. How can you help me about it?
Thank you.
Sincerely, Mesut
NOTE: I created a support ticket but it was not answered, it was deleted
Hello, @meoman,
Your support ticket has not been deleted but it has been replied, Sorry to say that but this is not possible, You can not use “Select Box” in the mode of “Variation(attribute) selection Mode for some products only, and same as for Image/Colour swatch for some products, You can only set it from Theme Options only one option at the single time and it will apply Globally on a complete site.
Regards, P-THEMES.
Hello, @meoman,
Yes, you can, but please do not share it here publically.
Thanks for your understand.
Hello, My thanks for support.
Most Welcome!!!
Dear support,
Please if you can help me this is very important for my business sales and livelihood.
I need in the categories of my products, the description to be showed below and the products above: http://candleart.es/descriptions.JPG I have seen in google some suggestions for the code to apply in child theme: https://www.candleart.es/code.JPGPlease, can you tell me how to proceed ?
thanks a lot, regards,
Joaquín
Hello, @RosaMaria_,
There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.
1. Please go to WP-Dashboard >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save change.
7. Finally check your site after removing the browser cache.Regards, P-THEMES.
Dear Porto, I can’t find WP-dashboards – block, please can you guide me with snapshots ? thanks
Rosa Maria Candle Art
Where can I edit “i’m searching for”? search menu i resolve it thank you
Hello, @promilio85,
You can change it from Porto >> Theme Options >> Header >> Search Form as per your requirements: https://postimg.cc/FdPHc33Y
Regards, P-THEMES.
How do you change “hot” writing? in product – demo shop 23
Hello, @promilio85,
You can change it from Porto >> Theme Options >> WooCommerce as per your requirements: https://postimg.cc/9wTryzpZ
Regards, P-THEMES.
There are many bugs i am getting and even the support team is not able to help me in proper way. The theme does not import data showing error and support team tells its a server issues, on asking what is server issue, they too do know.
Also other issue, on selected the proper main menu style after some times it automatically changes in worst possible manner.
I want my money refund as this is worst theme i have seen .
Very Very Bad…....
I am mentioning this here again as i am not able to reply to my review.
As per your comment i should contact my hosting provider, but what is the issue is not informed to my by your team. Secondly, if its my hosting issues, than why demo content is imported from other themes which i have.
Also thirdly my server is cloud server so i have not kept any restriction so i think it is your teams responsibility to inform if restriction issue.
And the thing is you imported one data is good enough for the support you provided, and i have paid for able to use all the demo content. Also if your team would have checked than they would have known that issue is from the theme not server as while installing demo content i am getting option of Elementor but in-fact i have not installed that as suggested by your team member. than i think what review i gave is 100% good. So first check your system and bad performance of your support as well as your product .
Check previous comment from mfali728, now you again tell him also that it is his server issue. Man improve your product and than expect good reviews. Also i am complaining for the same with Themeforest as i need my money to be refunded.
Hello, @vhraja,
Really sorry for the inconvenience but this is not true at all, there is no such issue in the Theme.
Till now you have only contacted us once as showing in this screenshot: https://postimg.cc/3yQk6294
Your first issue, you were not able to Import the Demo content, we have helped you and Imported the Demo for you on your site, and it was your server restriction issue, your server was not allowing your site to communicate with our internal server for downloading the dummy data, but we have Imported the requested Demo for you on your site by using an XML file as showing in your support ticket: https://postimg.cc/R3bD41pd It is clearly showing in your support ticket that we have Imported the Demo for you on your site and you again want to Import the Demo and we have shared the suggestion of changing the hosting and solution to Import using XML with you in your support ticket.
Now, Regading the issue with your server, you have to check with your hosting provider that what restriction your server has, and if there is any issue with the Theme then it could not be Imported at my end and all the other thousands of Customer’s end. This is only at your end and it is your server restriction issue.
It’s because your server environment can not access to our server https://portotheme.com
Please try to ping our server and let us know if it works for you or not via your support ticket and also sorry to say that but we are not required to solve the server issues this is not included in Theme support policy and why not you try on any other restriction free server once? for making it sure that the issue is from your server or Theme??
So, please contact us again we will again Import your requested Demo for you on your site.
Regards, P-THEMES.
Hi there
using porto theme since very long for my other sites but today i got strange error, i purchase new license and setup everything perfectly fine on my new site but under demo import section it give me error “Shop 29 installation is failed! The package could not be downloaded.” i tried importing different demos but same error every time i also tried both standard and alternative mode. please suggest
Hello, @mfali728,
We have recently added the latest Demo’s of Gutenberg and Elementor plugin in our latest update of the Theme, So if you are trying to Import the WP Bakery plugin Demo then please deactivate the Elementor plugin first and then try to Import the Demo and same as for Elementor Demo Import you have to deactivate the WP Bakery plugin, Otherwise, these both plugins will conflict with one another.
I hope it’s clear enough now, you can follow this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
The Header Builder in the latest update seems broken. I updated the theme and porto plugin now I can’t edit the header with header builder. I see this error in the console and it’s the only error
Uncaught SyntaxError: Unexpected token p in JSON at position 1474 at JSON.parse (<anonymous>)
Hello, @dinomartin,
This is not the Theme issue but this is your site any third party plugin confliction issue, please deactivate all the third party plugins and check your site after removing the browser cache I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/02/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’m trying to download the newest version of WPBakery from your Dropbox link in the support FAQ’s but it says “There was an error downloading your file.” in Dropbox when I try to download. Can you double check the sharing settings on that? Thanks in advance.
Hello, @bhoudek,
I have just double checked the link and it is working fine for me, Can you please try once again on any other browser or after removing the cache and cookies of the same browser, otherwise, contact us via our support system so we will share it directy with you via our support system.
Regards, P-THEMES.
It is working now. Thank you.
You’re Welcome!!!
I’m having trouble changing the thumbnail size of the featured blog photo on the primary blog page using the medium alt blog layout. I want these images to use a 1:1 (square ratio). In settings -> media I have it set to a square ratio for all 3 sizes. I also used the regenerate thumbnails plugin in hopes that would fix it without luck. How can I change this?
Hello, @bhoudek,
The Image sizes of the Blog Posts depends on the container of the Images, and those constainers have been designed differently with different sizes for different layouts, so you have to choose the one layout which better meets your requirements: https://postimg.cc/Z0sTKLcd OR you can try to change the container size using Custom CSS as per your requirements.
Otherwise, This requires Customization.
Regards, P-THEMES.
I couldn’t figure out how to do this with CSS. In /wp-content/themes/porto/js/admin/content-blog-medium-alt.php on line 58 $args[‘image_size’] = ‘blog-medium’; seems to set the size/cropping. If I change that to ‘blog-full’ the full images will show, but I want them all the be cropped to a 1:1 ratio. I know not to edit theme files and rather add this to my child theme functions.php but how would I add this line? I couldn’t locate what is setting the blog-medium or blog-full sizes.
Hello, @bhoudek,
This is something that requires Customization, and here we only provide our dedicated support for the Theme Options relates issues only, Customization is something beyond our limitations, so if you want our paid Customization services, you can contact our Customization team or hire any developer.
Regards, P-THEMES.
I wanted to post an update of how I accomplished this for others who may be having the same issue. I tried changing the size of blog-medium in functions.php with no luck. I ended up copying content-blog-medium.php to my child theme and changing blog-medium to portfolio-medium on line 67. Since portfolio-medium has a defined image size of 367×367 (blog-medium is set at 463×348) it now crops the image in a square rather than a rectangle. Problem solved.
Sound’s Great!!!
You are the best…
Hope your solution will work other’s with the same query, Thanks for posting it on Forum.
Stay Safe.
Regards, P-THEMES.
Hi where can i see the portstudio elementor? i just want to use elementor
Hello, @josemanuel,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Its a presales question…. anyway
Hello, @josemanuel,
Sorry for the misunderstanding, my bad.
You can check all our pre-built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hi i want to see what prebuilder modules i can find on the porto studio on your site just appear this https://www.portotheme.com/wordpress/porto/studio/ but thats for vc builder, can i see that but for elementor??? thanks
Hello, @josemanuel,
Yes, that is for the WP Bakery version and sorry to say that but for now we have not prepared the same Demo page for Elementor version, we will consider for future updates.
Here is the screenshot for Elementor version Porto Studio: https://postimg.cc/jLxk9QTD
Regards, P-THEMES.
is there a way to HIDE the instock label I NEED TO Be ELIMINATED not instock not out of stock is your theme related ? I try to alter function.php as suggested by many wut not works http://prntscr.com/s5ay63 thanks
Hello, @nikketrikke,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.product-summary-wrap .product-stock {
display: none !important;
}
Regards, P-THEMES.
How to change the background image of Popup Newsletter light box ?
Hello, @sdjewels,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
