Discussion on Yena – Beauty & Cosmetic WooCommerce Theme

Discussion on Yena – Beauty & Cosmetic WooCommerce Theme

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93 comments found.

The latest version is not working .. Compability issue .. Its just broken my site ..

http://prntscr.com/11945y7 Please check the issue and let me know .. Thanks

Hi there,

Firstly, Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it

Best Regards, LA Team

before i purchase this theme, i would like to ask about the refund policy. if me and your support cant install this theme to my wordpress successfully, can i ask for refund ?

i ask this because i have experience this before, the theme seller dont want to refund me.

please advice.

Hi there,

Firstly thank you for interested the theme and for your question – You can read more on here https://themeforest.net/page/customer_refund_policy

Hope this help you.

Best Regards, LA Team

Hi. is in possible to set different menus on different pages?

Hi there,

Firstly thank you for interested the theme and for your question – Yes of course, you can do that

Hope this help you.

Best Regards, LA Team

I’m Using yena theme for my training courses services. But now I want to integrate Learndash LMS within it for uploading pre-courses materials & quizzes. Is yena theme competible with yena & elementor ? Please share if any extra plugin needed ?

Hi there,

Currently the theme hasn’t been tested with Learndash LMS but I think it will work well.

However if you have any problem while using the theme, please open a new ticket on https://support.la-studioweb.com . Our support team will help you.

Best Regards, LA Team

Hi there, there’s a compatibility issue again with Yena theme with the latest Elementor v3.1.0. I had to restore to the previous version. Please respond to my private ticket. Thanks.

Hey, do you know if there’s a way to extend the support for this theme for 12 months to save more, instead of the 6 months being offered as shown on the profile page? I contacted Envato but haven’t heard back from them yet.

Hi there,

Unfortunately we can’t provider you other way because this is policy of Envato.

Best Regards, LA Team

Alright, Thanks.

I wrote you an email clarifying that I got this template in Envato Elements with my subscription, I am willing to pay here for the theme, but I need to know if you can fix those errors.

Hi there,

If you have any problem while using the theme, please open a new ticket on https://support.la-studioweb.com . Our support team will help you

Best Regards, LA Team

I need you to confirm that you’re going to fix the following errors:

1-Does not update the cart when changing the address in the page checkout

2- The location of the currency does not work, I have configured Woocommerce to go to the right of the price, but it always goes to the left

3- I have deactivated the loading, because it does a very strange thing when for example I am in a page that has a slider, because it doesn’t make sense that the loading comes out and then the loading comes out again from the slider. But that’s not all, when I deactivate it, it still includes the css classes, which makes something very strange with the images that I have as background, because it doesn’t appear until I put the course in the page, which is very ugly.

4- Breadcrumbs compatibility with SEO Rank Match plugin.

5- I have a double modal window when I click on the image of the product, it’s like it will load the same library twice with different options, if I deactivate it the zoom property of the image doesn’t appear without having deactivated it.

6- “Spend %s to get Free Shipping” not translate support.

Hi there,

If you have any problem while using the theme, please open a new ticket on https://support.la-studioweb.com . Our support team will help you

Best Regards, LA Team

Hi There, we are currently having an issue with the left navigation completely out of position and not able to access it at all. I have opened a ticket but still waiting to hear back from you. I would appreciate it if you can take a look at this as we are losing sales. The ticket number is #2645363

Hi there,

Please check my answer on the ticket page.

Thank you.

Hello, I tried to install Demo content for the website but i can’t do it. I installed all plugins and update them. But I still have a problem with the install demo content.

Hi there,

Please check my answer on the ticket page.

Thank you.

I’m asking for a refund of the money, I can’t install the demo data and I have a deadline for this project

Thanks you

Hi there,

I really don’t understand why you can’t import the demo data, I tried to reset the default data and re-import and it still works fine. You can read more about this on ticket page

And about the refund request – you can read more on https://themeforest.net/page/customer_refund_policy

Best Regards, LA Team

Hi there, please review my follow-up questions to TICKET #2591046 when you get a chance. Thanks.

Just received an email notification of a Yena theme update available, but Envato Market plugin and Wordpress is showing update version available is 1.0.9.3, see see screenshot: https://prnt.sc/vqoy46

Your product profile page shows November 26, 2020 Yean theme update change log for the newest v1.1.0. Is Envato behind on on the updated version? Do we need to wait 24 hours? Thanks

Nevermind, just got the 2nd update notice from envato. Guess it was a bit of a delay. All good now. Thank you for the theme update and your excellent customer support.

Glad to hear that!

Hi, my support has expired but i have a big issue, elemetor breaks the page, it seems that it does not work with Yena Theme .. any help?

For this problem – please downgrade the Elementor to version 3.0.12 and wait for the next update of theme

Best Regards, LA Team

Hi, purchased your theme but i have any problem with the ultimate update plugin “lastudio core”. The elementor blocks are no longer visible.

Hi there

Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support team will help you check it.

Best Regards, LA Team

Hi there, it’s been awhile since the last theme update. Is there a theme update coming soon? Thanks.

Hello?

Hi there,

Let me check it and reply you on support page

Best Regards, LA Team

Thanks. I’ve replied with some follow-up questions. Thanks.

Hell Team LA,

From where can see set multiple currencies for WooCommerce, as shown in “Beauty 02” demo theme?

Regards

Hi there,

Firstly, Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it

Best Regards, LA Team

Hi there. I found an issue that my installation and also your demo https://yena.la-studioweb.com/ doesnt load on firefox. only after several minutes the images load. Do you have a solution for this? Kind Regards

Hi there

Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com . Our Support team will help you check it

Best Regards, LA Team

Hello, my yena says that LaStudio has PHP 5.6 version and my hosting has PHP 7.2 for help

my website does not work

Hi there,

The minimum PHP version requirement for the theme is 5.6. Your server uses PHP 7.2 and it is fully compatible to active the theme

Best Regards, LA Team

Thank you very much, but it does not allow me to install LaStudio Core because of the php version. You have LaStudio Core apart for my website to work. thanks team

Hi there,

If you want to help, please buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you to find the cause

Best Regards, LA Team

I have downloaded your Yena woo commers theme from Envato Elements and installed it on my server but keep receiving and error regarding LA Studio header builder plugin. Is it possable to get the latest update tothe plugin. And is it possible to purchase your support. Thank you love the theme..

Hi there,

Here is download link of latest version of LA-Studio Core plugin https://la-studioweb.com/file-resouces/shared/plugins/lastudio-header-builders/1.1.7/lastudio-header-builders.zip

And if you want to get support from us, please buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you

Best Regards, LA Team

Hi LA Team.

I recently saw a discounted price for this theme and I was willing to purchase this theme. But later the price went back to normal. is there any chance that the discounted price will be live again? I am 100% going to buy if it happens, so please let me know. Thank you.

Hi there,

Firstly thank you for interested the theme and for your problem – Unfortunately, the promotion has expired, and we are not allowed to discount any more because of Envato’s terms

Best Regards, LA Team

Yeah, totally understandable. Thanks for the reply. Cheers!

You’re Welcome!

My YENA theme doesn’t show that an update is available but it is. I received an email. How do I update without the theme showing “New Update Available. Update Now”?

Hi there,

For this problem, please update the Envato Market plugin to version 2.0.5 and you will get back the notification. However you can update the theme manually , please read more on https://la-studioweb.com/tip-trick/how-to-update-wordpress-themes/

Hope this help you

Best Regards, LA Team

Hello I purchased your great YENA through envato elements. It’s great, but

When I activate the LA-Studio Header Builder plugin, I get the following error in the backend,

Notice: Undefined index: yena-header-05 in …/ yena-demo-data/demodata.php on line 158 Notice: Undefined index: yena-header-06 in …/yena-demo-data/demodata.php on line 159

Warning: Cannot modify header information – headers already sent by (output started … /wp-includes/functions.php on line 6270

Warning: Cannot modify header information – headers already sent by (output started … /wp-admin/includes/misc.php on line 1310

Warning: Cannot modify header information – headers already sent by (output started … /admin-header.php on line 9

And in the frontend (HOME) I receive too

Is there anything I can do to correct this error? Sorry, I know the ELEMENTS license doesn’t cover technical support, but I really want to use the YENA theme for my project, it’s just great, and it’s the only thing that failed me. Thank you very much if you can help me! Thank you!

Yeap. I updated everything yesterday from the elements platform, Ok

Hi LA Team. With the latest update, when activating the LA-Studio Core plugin (Version 2.0.14), the Elementor plugin (Version 3.0.4) totally fails to edit. If I disable it, Elementor works again. Is it only happening to me? I updated it from the Elements platform

Hi there,

I have tested the theme with Elementor 3.0.4 plugin and I see it still works well

Best Regards, LA Team

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