93 comments found.
The latest version is not working .. Compability issue .. Its just broken my site ..
http://prntscr.com/11945y7 Please check the issue and let me know .. ThanksHi there,
Firstly, Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
before i purchase this theme, i would like to ask about the refund policy. if me and your support cant install this theme to my wordpress successfully, can i ask for refund ?
i ask this because i have experience this before, the theme seller dont want to refund me.
please advice.
Hi there,
Firstly thank you for interested the theme and for your question – You can read more on here https://themeforest.net/page/customer_refund_policy
Hope this help you.
Best Regards, LA Team
Hi. is in possible to set different menus on different pages?
Hi there,
Firstly thank you for interested the theme and for your question – Yes of course, you can do that
Hope this help you.
Best Regards, LA Team
I’m Using yena theme for my training courses services. But now I want to integrate Learndash LMS within it for uploading pre-courses materials & quizzes. Is yena theme competible with yena & elementor ? Please share if any extra plugin needed ?
Hi there,
Currently the theme hasn’t been tested with Learndash LMS but I think it will work well.
However if you have any problem while using the theme, please open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team
Hi there, there’s a compatibility issue again with Yena theme with the latest Elementor v3.1.0. I had to restore to the previous version. Please respond to my private ticket. Thanks.
Hi there,
For this problem – please update the LaStudio Core plugin to latest version ( 2.0.16 )
Hope this help you
Best Regards, LA Team
Got it. Odd how I didn’t see the update notification for LaStudio Core plugin earlier, but now it shows there’s an update. Okay Thanks!
Hey, do you know if there’s a way to extend the support for this theme for 12 months to save more, instead of the 6 months being offered as shown on the profile page? I contacted Envato but haven’t heard back from them yet.
Hi there,
Unfortunately we can’t provider you other way because this is policy of Envato.
Best Regards, LA Team
Alright, Thanks.
I wrote you an email clarifying that I got this template in Envato Elements with my subscription, I am willing to pay here for the theme, but I need to know if you can fix those errors.
Hi there,
If you have any problem while using the theme, please open a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
I need you to confirm that you’re going to fix the following errors:
1-Does not update the cart when changing the address in the page checkout
2- The location of the currency does not work, I have configured Woocommerce to go to the right of the price, but it always goes to the left
3- I have deactivated the loading, because it does a very strange thing when for example I am in a page that has a slider, because it doesn’t make sense that the loading comes out and then the loading comes out again from the slider. But that’s not all, when I deactivate it, it still includes the css classes, which makes something very strange with the images that I have as background, because it doesn’t appear until I put the course in the page, which is very ugly.
4- Breadcrumbs compatibility with SEO Rank Match plugin.
5- I have a double modal window when I click on the image of the product, it’s like it will load the same library twice with different options, if I deactivate it the zoom property of the image doesn’t appear without having deactivated it.
6- “Spend %s to get Free Shipping” not translate support.
Hi there,
If you have any problem while using the theme, please open a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
Hi There, we are currently having an issue with the left navigation completely out of position and not able to access it at all. I have opened a ticket but still waiting to hear back from you. I would appreciate it if you can take a look at this as we are losing sales. The ticket number is #2645363
Hi there,
Please check my answer on the ticket page.
Thank you.
Hello, I tried to install Demo content for the website but i can’t do it. I installed all plugins and update them. But I still have a problem with the install demo content.
Hi there
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
I send from two days but no replay
Hi there,
I’ve answered your ticket, please check it again.
Best Regards, LA Team
Hi,
Hello I’m waited for 10 days for just install theme ( Demo Content ), still no reply
Hi there,
Please check my answer on the ticket page.
Thank you.
I’m asking for a refund of the money, I can’t install the demo data and I have a deadline for this project
Thanks you
Hi there,
I really don’t understand why you can’t import the demo data, I tried to reset the default data and re-import and it still works fine. You can read more about this on ticket page
And about the refund request – you can read more on https://themeforest.net/page/customer_refund_policy
Best Regards, LA Team
Hi there, please review my follow-up questions to TICKET #2591046 when you get a chance. Thanks.
Hi there,
Please check my answer on ticket page
Best Regards, LA Team
Thanks, and I was able to figured out the other Qs. Thanks for the inspiration. I also noted about the way the checkout page loads, get back to me on that when you get a chance.
Hi there,
Please check my answer on ticket page
Best Regards, LA Team
Hi, just some follow up questions on ticket #2591046. Also, when’s the $47 price special expires on this Yena theme? I just noticed the sales price.
Hi there,
Discount will ending by 19/12/2020.
Thank you
Hey sorry, I know it’s holiday weekend, but I just submitted some important follow up questions to the same ticket: #2591046
Please get back to me on those when you get a chance. Thanks
Hi there,
Please check my answer on the support page
Best Regards, LA Team
Thanks mate. Hey I just saw the notice of Elementor v3.0.14 is now available. Any known compatibility issues with Yena theme before I update? Or should I wait to update the next Yena theme before I update Elementor?
Just received an email notification of a Yena theme update available, but Envato Market plugin and Wordpress is showing update version available is 1.0.9.3, see see screenshot: https://prnt.sc/vqoy46
Your product profile page shows November 26, 2020 Yean theme update change log for the newest v1.1.0. Is Envato behind on on the updated version? Do we need to wait 24 hours? Thanks
Nevermind, just got the 2nd update notice from envato. Guess it was a bit of a delay. All good now. Thank you for the theme update and your excellent customer support.
Glad to hear that!
Hi, my support has expired but i have a big issue, elemetor breaks the page, it seems that it does not work with Yena Theme .. any help?
For this problem – please downgrade the Elementor to version 3.0.12 and wait for the next update of theme
Best Regards, LA Team
Hi, purchased your theme but i have any problem with the ultimate update plugin “lastudio core”. The elementor blocks are no longer visible.
Hi there
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support team will help you check it.
Best Regards, LA Team
Hi there, it’s been awhile since the last theme update. Is there a theme update coming soon? Thanks.
HI there
Firstly, Thank you for purchased our theme. We have plan for update all theme by next week. Thank you so much
Thanks
Hi, just submitted Ticket ##2591046 – Thanks!
Hi there,
We are working on the next version of the theme, please downgrade the Elementor to 3.0.12 and wait for the next version of the theme
Thank you
I just replied to the ticket. I rolled it back to 3.0.12 but the top bar texts & icon for (My Account area) are not displaying properly. Thanks.
Hello?
Hi there,
Let me check it and reply you on support page
Best Regards, LA Team
Thanks. I’ve replied with some follow-up questions. Thanks.
Hell Team LA,
From where can see set multiple currencies for WooCommerce, as shown in “Beauty 02” demo theme?
Regards
Hi there,
Firstly, Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Hi there. I found an issue that my installation and also your demo https://yena.la-studioweb.com/ doesnt load on firefox. only after several minutes the images load. Do you have a solution for this? Kind Regards
Hi there
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com . Our Support team will help you check it
Best Regards, LA Team
Hello, my yena says that LaStudio has PHP 5.6 version and my hosting has PHP 7.2 for help
my website does not work
Hi there,
The minimum PHP version requirement for the theme is 5.6. Your server uses PHP 7.2 and it is fully compatible to active the theme
Best Regards, LA Team
Thank you very much, but it does not allow me to install LaStudio Core because of the php version. You have LaStudio Core apart for my website to work. thanks team
Hi there,
If you want to help, please buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you to find the cause
Best Regards, LA Team
I have downloaded your Yena woo commers theme from Envato Elements and installed it on my server but keep receiving and error regarding LA Studio header builder plugin. Is it possable to get the latest update tothe plugin. And is it possible to purchase your support. Thank you love the theme..
Hi there,
Here is download link of latest version of LA-Studio Core plugin https://la-studioweb.com/file-resouces/shared/plugins/lastudio-header-builders/1.1.7/lastudio-header-builders.zip
And if you want to get support from us, please buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
Thank you
Hi LA Team.
I recently saw a discounted price for this theme and I was willing to purchase this theme. But later the price went back to normal. is there any chance that the discounted price will be live again? I am 100% going to buy if it happens, so please let me know. Thank you.
Hi there,
Firstly thank you for interested the theme and for your problem – Unfortunately, the promotion has expired, and we are not allowed to discount any more because of Envato’s terms
Best Regards, LA Team
Yeah, totally understandable. Thanks for the reply. Cheers!
You’re Welcome!
My YENA theme doesn’t show that an update is available but it is. I received an email. How do I update without the theme showing “New Update Available. Update Now”?
Hi there,
For this problem, please update the Envato Market plugin to version 2.0.5 and you will get back the notification. However you can update the theme manually , please read more on https://la-studioweb.com/tip-trick/how-to-update-wordpress-themes/
Hope this help you
Best Regards, LA Team
Hello I purchased your great YENA through envato elements. It’s great, but
When I activate the LA-Studio Header Builder plugin, I get the following error in the backend,
Notice: Undefined index: yena-header-05 in …/ yena-demo-data/demodata.php on line 158 Notice: Undefined index: yena-header-06 in …/yena-demo-data/demodata.php on line 159
Warning: Cannot modify header information – headers already sent by (output started … /wp-includes/functions.php on line 6270
Warning: Cannot modify header information – headers already sent by (output started … /wp-admin/includes/misc.php on line 1310
Warning: Cannot modify header information – headers already sent by (output started … /admin-header.php on line 9
And in the frontend (HOME) I receive tooIs there anything I can do to correct this error? Sorry, I know the ELEMENTS license doesn’t cover technical support, but I really want to use the YENA theme for my project, it’s just great, and it’s the only thing that failed me. Thank you very much if you can help me! Thank you!
Hi there,
For this problem – please make sure you have installed the latest version of the theme as well required plugins
Best Regards, LA Team
Yeap. I updated everything yesterday from the elements platform, Ok
Hi LA Team. With the latest update, when activating the LA-Studio Core plugin (Version 2.0.14), the Elementor plugin (Version 3.0.4) totally fails to edit. If I disable it, Elementor works again. Is it only happening to me? I updated it from the Elements platform
Hi there,
I have tested the theme with Elementor 3.0.4 plugin and I see it still works well
Best Regards, LA Team