28321 comments found.
Hi, Flatsome theme – CONTINUE READING is not translated. Do you have any solution for this?
Hi,
All strings can be translated with the Loco Translate plugin.
Hi, now that is great help… Loco showing 100% translate completed, yet CONTINUE READING is still not translated. Great theme, but with such support I rather spend my money on different theme.
You need to click on the “Sync” button before searching a string in Loco Translate.
Is it normal that when you have multiple sliders on a page and you have different images on each slider, that when you keep clicking next on one of them, it also shows images of the other slider?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
hi, i’m trying to add an icon (star.png) to a text / page in the menu. I’ve added a 20×20 png via the menu icon, but it doesn’t appear. Am i missing anything?
The source shows:
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
thanks, done!
Hi after updating, on the mobile version (product categories) the whole screen you can slide to the right. That is not suppose to
Hi,
Can you submit a support ticket here?
Hi. Is it possible to change the blue color on the checkout radio buttons (shipping payment etc). I can’t find a way to change it and could not change it with css too 
Hi,
A radio button is a native element specific to each OS/browser. There is no way to change its color/style without a custom JS library or refactored custom CSS.
Hello, are you planning Shopify like checkout layout in flstsome? Standard woocommerce one step but with visual like in shopify? Regards
Hi,
Unfortunately, there is no plan for a Shopify version of Flatsome.
no no, I ask for woocommerce shopify checkout layout in flatsome 
Oh, I see 
Our designer adds new layouts to Flatsome Studio regularly. I’ll ask him if it’s possible.
Hi guys. My UX Builder doesn t works! i received an email:
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Flatsome.
First, visit your website (mysite) and check for any visible issues. Next, visit the page where the error was caught (mysite/wp-admin/plugins.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
[Hidden link]
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.6 Current theme: Flatsome Child (version 3.0) Current plugin: (version ) PHP version 7.0.27
An error of type E_ERROR was caused in line 104 of the file …
What is going one? Anyone knows smthing about it? It is a place where these issue is in discusion?
Thanks!
Hi,
Can you submit a support ticket here?
Hi. My support is expired, so I cannot make a ticket! I ll renew it in the future but I do not know when. It is annoying that this issue appeared not very long after my support expired! I hope u ll have a update in the near futere maybe ll solve this
I deactivate all plugins in the meantime, nothing happens, still no use of UX Builder
I see the PHP version is curently 7.0.27 in the message. Please update it to v7.4.
ty, i ll do that!
All good now ty
Hello, I got this error message email from wordpress today:
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Flatsome.
First, visit your website (mysite) and check for any visible issues. Next, visit the page where the error was caught (mysite/wp-admin/plugins.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
[Hidden link]
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.6 Current theme: Flatsome Child (version 3.0) Current plugin: (version ) PHP version 7.4.13
Error Details
An error of type E_ERROR was caused in line 575 of the file /var/web/site/public_html/wp-content/themes/flatsome/inc/classes/class-tgm-plugin-activation.php. Error message: Uncaught Error: Cannot unset string offsets in /var/web/site/public_html/wp-content/themes/flatsome/inc/classes/class-tgm-plugin-activation.php:575 Stack trace: #0 /var/web/site/public_html/wp-includes/class-wp-hook.php(289): TGM_Plugin_Activation->filter_plugin_action_links_activate(‘
=============
I submitted a ticket already. Please help.
Anyone please help??? It’s been 16 hours already!
Hi,
Our response time is 2 business days. We are on holiday week like many other people now and most of our team is on holiday. Support tickets are still answered. You’ll get an answer shortly.
Thanks for your patience and understanding.
Hi, I understand you are on Holiday but in my region there is no holiday and my website is in production mode for last 4 years. My customers are not able to make payments from their credit cards. I think if you could hire some people from Asian countries or different region, they could support URGENT issues. Anyway, I didn’t get any support reply yet and I am eagerly waiting for it.
is there any option to add video to product page gallery? not as tab or pop up…
Hi,
There is no built-in option for that but you can use a 3rd party plugin.
Like what? any recommendation that works with Flatsome?
We haven’t tested one yet, but Flatsome is compatible with all WooCommerce official extensions.
Hi, could you please add “Top Content” and “Bottom Content” to Attribute Arichive page?
Hi,
I’ve forwarded your request to our development team.
Thanks and hope to see it to next update.
A couple of things, 1: can I have the Deliver to a different address option at checkout unticked by default? and also I’ve trying to create a magic menu, the instructions say I need to add a block, but I can’t see the block option in admincp, I have Woo blocks installed.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, i want to use the flatsome for multi vendor / restaurants website. so users can browse various restaurants and place orders. can you please advice or recommend how restaurants can create their menus?
also the below questions please 1-can i have multi restaurants website? 2- can users search by dish name, restaurant name or location? 3-how the payment will work, as we will take commission and then restaurant owner should receive their payments. 4- can user search on google map to see all available restaurants near them? 5- can we enable sms verification and notifications?
Thx
Hi,
Flatsome is just a theme. Your questions are all related to WooCommerce. You can achieve all of them with 3rd party plugins. Flatsome is compatible with all official WooCommerce extensions.
planning to buy it but does it work with this plugin? https://woocommerce.com/products/woocommerce-additional-variation-images/
Hi,
Flatsome is compatible with all official WooCommerce extensions.
There was admin 2 adding additional css via customizer, and now I deleted admin 2 (all contents). Usually where is this additional css stored?
I have searched style.css in the child or parent theme I can’t find it, so the css that admin 2 has added is still used.
Hi,
Please check Flatsome>Advanced>Custom CSS and Flatsome>Theme Options>Additional CSS sections.
Fatal error: Uncaught Error: Call to undefined method ReflectionType::getName() in /var/www/web137/html/cms/v3/v5/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php:104 Stack trace: #0 /var/www/web137/html/cms/v3/v5/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php(80): UxBuilder\Services\Container->create_with_contructor(Object(ReflectionClass)) #1 /var/www/web137/html/cms/v3/v5/wp-content/themes/flatsome/inc/builder/core/server/src/Application.php(51): UxBuilder\Services\Container->create(‘UxBuilder\\Trans…’) #2 /var/www/web137/html/cms/v3/v5/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php(43): UxBuilder\Application->UxBuilder\{closure}(Object(UxBuilder\Services\Container)) #3 /var/www/web137/html/cms/v3/v5/wp-content/themes/flatsome/inc/builder/core/server/src/Application.php(94): UxBuilder\Services\Container->resolve(‘to-array’) #4 /var/www/web137/html/cms/v3/v5/wp-content/themes/flatsome/inc/builder/core/ux-builder.php(42): UxBuild in /var/www/web137/html/cms/v3/v5/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php on line 104
I ask for support, but they say my support has expired…......
That is a UX Builder mistake…. not my
i found two other entries in another forums
https://forums.envato.com/t/fatal-error-debugging-in-wordpress/349495 https://wordpress.org/support/topic/fatal-error-debugging-in-wordpress/same error….
Hi,
Please contact your hosting provider and ask them to update PHP to v7.1+.
Ihm already on 7.4
I have a quick question. When I press menu button on mobile there is blue color that shows up onpress. How can I change that?
button onpress background color: none???
Hi,
Can you submit a support ticket here?
Hello,
UX builder “uptade” does not work. When I click it, it returns as loading, but the page cannot be saved. I updated the theme to the latest version of WordPress. I tried uninstalling all the plugins but couldn’t solve it.
Hi,
Can you submit a support ticket here?
I sent my message. I’m waiting for your reply, thank you.
Hello,
interested to by Flatsome.
However, do you plan to make discount/promotion for this end of year as the most of others themeforest themes ?
Hi,
Flatsome is usually on sale on Black Friday and Cyber Weeks.
Ok
Is it possible de customize* the Checkout page via the Builder or other method ?
- Hide the Menu / Hide the Footer / Add Badges…
Thanks
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
How to duplicate a page? When hovering over the page title on the pages dashboard I don’t see an option for duplicate. So, what is generally the way to duplicate pages? Can’t be that I have to set up everything again each time…
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Can this theme be customized for multi vendor food website?
Hi,
Flatsome is compatible with Dokan, WC Vendors and WCFM Marketplace multi vendor plugins.
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